Customer Success Operations Visa Sponsorship Jobs in Indiana
Indiana's customer success operations roles are concentrated in Indianapolis, with employers like Salesforce, Genesys, and ExactTarget-era Salesforce Marketing Cloud alumni building out CX operations teams. The state's growing SaaS and healthtech sectors drive steady demand, and several Indiana-based companies have established H-1B visa sponsorship track records for operations-focused roles.
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Get Access To All JobsABOUT THE ROLE
This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.
- Provide day-to-day operational and technical support for publisher clients across Spain.
- Clearly explain technical concepts to non-technical stakeholders in Spanish and English.
- Support publisher onboarding and implementation using defined processes and best practices.
- Analyze reports to identify performance trends and basic anomalies.
- Help translate data into clear, actionable insights for clients and internal teams.
- Apply structured thinking to troubleshoot issues and propose next steps.
- Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.
- Proactive and self-motivated, thriving in a small team environment.
- You have a strong work ethic and ownership mindset you see issues through to resolution.
- Analytical, logical, and structured in problem-solving approach.
- Detail-oriented without losing sight of the bigger picture.
- Customer-focused, with a bias toward action and continuous improvement.
- Fluent in Spanish and English, both written and spoken.
WE'D LOVE FOR YOU TO HAVE
- 1 - 2 years of experience in Fluent in Spanish (written and spoken).
- Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.
- Basic understanding of digital advertising or publisher monetization concepts.
- Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).
- Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.
- Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.
- Exposure to BI tools or analytics platforms is a plus.
- Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.
- Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.
QUALIFICATION:
- Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
ABOUT THE ROLE
This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.
- Provide day-to-day operational and technical support for publisher clients across Spain.
- Clearly explain technical concepts to non-technical stakeholders in Spanish and English.
- Support publisher onboarding and implementation using defined processes and best practices.
- Analyze reports to identify performance trends and basic anomalies.
- Help translate data into clear, actionable insights for clients and internal teams.
- Apply structured thinking to troubleshoot issues and propose next steps.
- Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.
- Proactive and self-motivated, thriving in a small team environment.
- You have a strong work ethic and ownership mindset you see issues through to resolution.
- Analytical, logical, and structured in problem-solving approach.
- Detail-oriented without losing sight of the bigger picture.
- Customer-focused, with a bias toward action and continuous improvement.
- Fluent in Spanish and English, both written and spoken.
WE'D LOVE FOR YOU TO HAVE
- 1 - 2 years of experience in Fluent in Spanish (written and spoken).
- Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.
- Basic understanding of digital advertising or publisher monetization concepts.
- Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).
- Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.
- Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.
- Exposure to BI tools or analytics platforms is a plus.
- Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.
- Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.
QUALIFICATION:
- Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
Customer Success Operations Job Roles in Indiana
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Search Customer Success Operations Jobs in IndianaCustomer Success Operations Jobs in Indiana: Frequently Asked Questions
Which companies in Indiana sponsor visas for customer success operations roles?
Indianapolis-based employers with H-1B sponsorship history in operations and customer success functions include Salesforce (which has a significant Indianapolis presence), Genesys, Eli Lilly's technology division, and Cummins. Mid-sized SaaS companies headquartered in Indianapolis have also filed LCAs for customer success operations titles, though sponsorship decisions vary by role, headcount, and the employer's internal immigration policy.
Which visa types are most common for customer success operations jobs in Indiana?
The H-1B is the most common visa category for customer success operations roles in Indiana, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as business, information systems, or computer science. Some candidates with Canadian or Mexican citizenship pursue TN visa status under the USMCA. Candidates with extraordinary ability may qualify for O-1 visa, though that path is less common for operations roles.
Which cities in Indiana have the most customer success operations sponsorship jobs?
Indianapolis accounts for the large majority of customer success operations sponsorship opportunities in Indiana, driven by its concentration of technology companies, SaaS vendors, and enterprise software firms. Carmel and Fishers, both Indianapolis suburbs, also host tech-sector employers with CX operations teams. Bloomington has a smaller presence tied to university-affiliated tech activity. Outside the Indianapolis metro, sponsorship opportunities for this role category are limited.
How to find customer success operations visa sponsorship jobs in Indiana?
Migrate Mate is built specifically for international candidates seeking visa sponsorship in the U.S., and you can filter directly by role and state to find customer success operations jobs in Indiana. Because sponsorship availability isn't always advertised openly, using a platform like Migrate Mate that aggregates sponsorship-verified listings saves significant time compared to reviewing general job postings and then researching each employer's immigration history separately.
Are there state-specific considerations for customer success operations visa sponsorship in Indiana?
Indiana does not have state-level visa sponsorship requirements, but employers must file a Labor Condition Application with the Department of Labor certifying the offered wage meets prevailing wage levels for the specific metro area. Indianapolis prevailing wages for customer success operations roles are benchmarked against the Indianapolis-Carmel-Anderson metropolitan area. Indiana's lower cost of living relative to coastal tech hubs can affect prevailing wage benchmarks, which may influence employer sponsorship decisions for this role type.
What is the prevailing wage for sponsored customer success operations jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.