Customer Success Operations Visa Sponsorship Jobs in Indiana
Indiana's customer success operations roles are concentrated in Indianapolis, with employers like Salesforce, Genesys, and ExactTarget-era Salesforce Marketing Cloud alumni building out CX operations teams. The state's growing SaaS and healthtech sectors drive steady demand, and several Indiana-based companies have established H-1B sponsorship track records for operations-focused roles.
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Get Access To All JobsABOUT THE ROLE
PubMatic is adding a new Customer Success Operations Manager to our growing team! In this role, you possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of mid-market publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption.
- Setup, manage troubleshoot and optimize US Mid-Market accounts on the PubMatic SSP Platform.
- Ensure on-time execution of technical integrations and deliver service excellence during implementation.
- Deliver excellent customer service and support within defined SLAs to publishers via support channels (e.g., Ticketing tool), including troubleshooting and resolving issues reported by publishers.
- Proactive in optimizing the publisher accounts and providing timely feedback to the customers to increase the yield.
- Work with internal teams, including sales, marketing, business development, product management, and engineering, to deliver customized implementation plans to select clients.
- Keeping multiple support systems updated (e.g., Salesforce, JIRA, Zendesk, etc.)
- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety, etc.
- Generate and interpret reporting that will yield competitive insights for our clients
- Work closely with internal and external customers to ensure higher returns for end customers.
- Build strong customer relationships to create advocates of PubMatic while identifying upsell opportunities to manage a book of business against assigned revenue targets.
- This role is to provide support to Mid-Market US regional accounts.
WE'D LOVE FOR YOU TO HAVE
- 3 to 5 years of ad-tech experience, Programmatic advertising, SSP publisher monetization, Header Bidding, ORTB protocol, RTB/PMP and Ad Networks.
- Prior experience of working with SSP’s, Custom Prebid Wrappers and various ad formats/ad platforms is a plus.
- Operationally minded and able to balance onboarding new customers, supporting existing customers, and optimizing performance.
- Proficiency in Excel, preferably Excel Macros, MS Access, MS Project, SQL, and other Database tools is a plus.
- Experience using complex datasets to track performance trends, identify anomalies, and their root causes.
- Ad Trafficking exposure using Ad Servers such as GAM and AdMob is a plus.
- Experience with web applications, web forms, and web servers, ideally with HTML or JavaScript, is a plus.
- Knowledge of using debugging tools like Fiddler, Charles, and browser console etc.
- Shift Timings - 12:00 Noon to 5:00 PM from office and 9:00 PM to 12:00 Midnight (IST) from home.
- Proactive and self-motivated with the ability to collaborate with team members globally, especially US-based counterparts.
QUALIFICATIONS
Should have a bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
BENEFITS: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
DIVERSITY AND INCLUSION: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
ABOUT THE ROLE
PubMatic is adding a new Customer Success Operations Manager to our growing team! In this role, you possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of mid-market publisher clients delivering world-class customer service with your experience with troubleshooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption.
- Setup, manage troubleshoot and optimize US Mid-Market accounts on the PubMatic SSP Platform.
- Ensure on-time execution of technical integrations and deliver service excellence during implementation.
- Deliver excellent customer service and support within defined SLAs to publishers via support channels (e.g., Ticketing tool), including troubleshooting and resolving issues reported by publishers.
- Proactive in optimizing the publisher accounts and providing timely feedback to the customers to increase the yield.
- Work with internal teams, including sales, marketing, business development, product management, and engineering, to deliver customized implementation plans to select clients.
- Keeping multiple support systems updated (e.g., Salesforce, JIRA, Zendesk, etc.)
- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety, etc.
- Generate and interpret reporting that will yield competitive insights for our clients
- Work closely with internal and external customers to ensure higher returns for end customers.
- Build strong customer relationships to create advocates of PubMatic while identifying upsell opportunities to manage a book of business against assigned revenue targets.
- This role is to provide support to Mid-Market US regional accounts.
WE'D LOVE FOR YOU TO HAVE
- 3 to 5 years of ad-tech experience, Programmatic advertising, SSP publisher monetization, Header Bidding, ORTB protocol, RTB/PMP and Ad Networks.
- Prior experience of working with SSP’s, Custom Prebid Wrappers and various ad formats/ad platforms is a plus.
- Operationally minded and able to balance onboarding new customers, supporting existing customers, and optimizing performance.
- Proficiency in Excel, preferably Excel Macros, MS Access, MS Project, SQL, and other Database tools is a plus.
- Experience using complex datasets to track performance trends, identify anomalies, and their root causes.
- Ad Trafficking exposure using Ad Servers such as GAM and AdMob is a plus.
- Experience with web applications, web forms, and web servers, ideally with HTML or JavaScript, is a plus.
- Knowledge of using debugging tools like Fiddler, Charles, and browser console etc.
- Shift Timings - 12:00 Noon to 5:00 PM from office and 9:00 PM to 12:00 Midnight (IST) from home.
- Proactive and self-motivated with the ability to collaborate with team members globally, especially US-based counterparts.
QUALIFICATIONS
Should have a bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
ADDITIONAL INFORMATION:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
BENEFITS: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
DIVERSITY AND INCLUSION: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ABOUT PUBMATIC
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
Customer Success Operations Job Roles in Indiana
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Search Customer Success Operations Jobs in IndianaCustomer Success Operations Jobs in Indiana: Frequently Asked Questions
Which companies in Indiana sponsor visas for customer success operations roles?
Indianapolis-based employers with H-1B sponsorship history in operations and customer success functions include Salesforce (which has a significant Indianapolis presence), Genesys, Eli Lilly's technology division, and Cummins. Mid-sized SaaS companies headquartered in Indianapolis have also filed LCAs for customer success operations titles, though sponsorship decisions vary by role, headcount, and the employer's internal immigration policy.
Which visa types are most common for customer success operations jobs in Indiana?
The H-1B is the most common visa category for customer success operations roles in Indiana, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as business, information systems, or computer science. Some candidates with Canadian or Mexican citizenship pursue TN status under the USMCA. Candidates with extraordinary ability may qualify for O-1, though that path is less common for operations roles.
Which cities in Indiana have the most customer success operations sponsorship jobs?
Indianapolis accounts for the large majority of customer success operations sponsorship opportunities in Indiana, driven by its concentration of technology companies, SaaS vendors, and enterprise software firms. Carmel and Fishers, both Indianapolis suburbs, also host tech-sector employers with CX operations teams. Bloomington has a smaller presence tied to university-affiliated tech activity. Outside the Indianapolis metro, sponsorship opportunities for this role category are limited.
How to find customer success operations visa sponsorship jobs in Indiana?
Migrate Mate is built specifically for international candidates seeking visa sponsorship in the U.S., and you can filter directly by role and state to find customer success operations jobs in Indiana. Because sponsorship availability isn't always advertised openly, using a platform like Migrate Mate that aggregates sponsorship-verified listings saves significant time compared to reviewing general job postings and then researching each employer's immigration history separately.
Are there state-specific considerations for customer success operations visa sponsorship in Indiana?
Indiana does not have state-level visa sponsorship requirements, but employers must file a Labor Condition Application with the Department of Labor certifying the offered wage meets prevailing wage levels for the specific metro area. Indianapolis prevailing wages for customer success operations roles are benchmarked against the Indianapolis-Carmel-Anderson metropolitan area. Indiana's lower cost of living relative to coastal tech hubs can affect prevailing wage benchmarks, which may influence employer sponsorship decisions for this role type.
What is the prevailing wage for sponsored customer success operations jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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