Customer Success Operations Visa Sponsorship Jobs in New York
New York is one of the most active markets for customer success operations roles in the U.S., with major employers spanning fintech, SaaS, media, and enterprise software. Companies like Salesforce, HubSpot, and numerous early-stage startups headquartered in Manhattan and Brooklyn regularly hire for these positions and have established visa sponsorship programs.
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Get Access To All JobsAbout GlossGenius
GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.
About the Role
As a Strategy & Operations Manager, Customer Success you will play a critical role in supporting and driving our strategic shift towards serving larger customers and expanding into new verticals within the beauty and wellness industry. You will be responsible for helping us build out the strategy and execution for our Customer Success across onboarding, early lifecycle and account expansion. This is a deeply cross-functional role across Sales, Product and CX. Prior experience in this area is not required - we want an analytical problem solver for this role.
You will report to the Chief Revenue Officer. You must be commutable to our NYC headquarters and will operate in a hybrid environment with 3-4 days per week with required attendance on Tuesdays and Thursdays.
What You’ll Do
- Contribute to the development and execution of the roadmap successfully bringing larger customers on to the platform and setting them up for success
- Help define the day to day activities for our Onboarding Specialists today and then how this organization should develop over time
- Collaborate with cross-functional teams including Sales, Marketing, Product and CX to identify operational needs and ensure execution processes are aligned to support onboarding and early lifecycle success and expansion
- Analyze the economics, value, and opportunity costs of various related initiatives, determining which channels we should use and how much we should invest
- Support the design and execution of tests and experiments related to all of the above
What We’re Looking For
- 6+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly changing startup environment
- Strong skills in synthesizing data and translating insights into clear, actionable customer strategies; comfort with analytical tools and modeling, and an ability to investigate root causes
- A resourceful and scrappy operator excited to contribute to scaling new customer segments from the ground up, adept at creating clarity in ambiguous problem spaces with minimal oversight
- Proven ability to work closely with and influence without direct authority across diverse cross-functional teams (e.g., Product, Sales, Marketing, Finance), building strong relationships to achieve shared customer goals
Benefits & Perks
- Flexible PTO
- Competitive health & dental insurance options, with premiums partially or fully covered by GG
- Fertility and adoption benefits via Carrot
- Generous, fully-paid parental leave policy
- 401k benefit - employees are eligible to contribute starting day 1 of employment
- Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office support
- Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year
The starting base salary for this role in New York is between $170,000-$215,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.
At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
Agency Submissions
If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.
GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.
About GlossGenius
GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.
About the Role
As a Strategy & Operations Manager, Customer Success you will play a critical role in supporting and driving our strategic shift towards serving larger customers and expanding into new verticals within the beauty and wellness industry. You will be responsible for helping us build out the strategy and execution for our Customer Success across onboarding, early lifecycle and account expansion. This is a deeply cross-functional role across Sales, Product and CX. Prior experience in this area is not required - we want an analytical problem solver for this role.
You will report to the Chief Revenue Officer. You must be commutable to our NYC headquarters and will operate in a hybrid environment with 3-4 days per week with required attendance on Tuesdays and Thursdays.
What You’ll Do
- Contribute to the development and execution of the roadmap successfully bringing larger customers on to the platform and setting them up for success
- Help define the day to day activities for our Onboarding Specialists today and then how this organization should develop over time
- Collaborate with cross-functional teams including Sales, Marketing, Product and CX to identify operational needs and ensure execution processes are aligned to support onboarding and early lifecycle success and expansion
- Analyze the economics, value, and opportunity costs of various related initiatives, determining which channels we should use and how much we should invest
- Support the design and execution of tests and experiments related to all of the above
What We’re Looking For
- 6+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly changing startup environment
- Strong skills in synthesizing data and translating insights into clear, actionable customer strategies; comfort with analytical tools and modeling, and an ability to investigate root causes
- A resourceful and scrappy operator excited to contribute to scaling new customer segments from the ground up, adept at creating clarity in ambiguous problem spaces with minimal oversight
- Proven ability to work closely with and influence without direct authority across diverse cross-functional teams (e.g., Product, Sales, Marketing, Finance), building strong relationships to achieve shared customer goals
Benefits & Perks
- Flexible PTO
- Competitive health & dental insurance options, with premiums partially or fully covered by GG
- Fertility and adoption benefits via Carrot
- Generous, fully-paid parental leave policy
- 401k benefit - employees are eligible to contribute starting day 1 of employment
- Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office support
- Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year
The starting base salary for this role in New York is between $170,000-$215,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.
At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
Agency Submissions
If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.
GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.
Customer Success Operations Job Roles in New York
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Search Customer Success Operations Jobs in New YorkCustomer Success Operations Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in New York?
Established technology and SaaS companies with New York offices are the most consistent sponsors for customer success operations roles. Firms like Salesforce, Qualtrics, Sprinklr, and MongoDB have active sponsorship histories in New York. Enterprise software companies and fintech employers in the city tend to have dedicated HR and immigration infrastructure that makes sponsorship more straightforward than smaller organizations without prior experience sponsoring foreign workers.
Which visa types are most common for customer success operations roles in New York?
The H-1B visa is the most common visa for customer success operations professionals in New York, provided the role is classified as a specialty occupation requiring at least a bachelor's degree in a relevant field such as business, information systems, or computer science. Some employers also support L-1 visa transfers for internal moves, and candidates from Australia may qualify for the E-3 visa, which has no lottery and is processed faster than the H-1B visa.
Which cities in New York have the most customer success operations sponsorship jobs?
New York City, particularly Manhattan and Brooklyn, concentrates the overwhelming majority of customer success operations sponsorship opportunities in the state. The Flatiron District, SoHo, and Midtown are dense with SaaS and enterprise tech employers. Albany and Buffalo have some presence from financial services and healthcare technology firms, but they represent a much smaller share of available sponsorship roles compared to New York City.
How to find customer success operations visa sponsorship jobs in New York?
Migrate Mate is built specifically for international candidates searching for visa sponsorship roles and lets you filter customer success operations jobs by location, including New York. Rather than sifting through general job boards where sponsorship availability is unclear, Migrate Mate surfaces roles from employers with verified sponsorship activity. This saves significant time for candidates on OPT, H-1B cap status, or other time-sensitive authorizations who need to move quickly.
Are there any New York-specific considerations for customer success operations sponsorship candidates?
New York employers filing H-1B petitions for customer success operations roles must pay the prevailing wage as determined by the Department of Labor for the specific occupational category and geographic area. New York City's wage determinations are among the highest in the country, which can influence which employers are willing to sponsor. Candidates with degrees from New York universities such as NYU or Columbia may also benefit from alumni recruiting networks at local tech and SaaS companies with active sponsorship programs.
What is the prevailing wage for sponsored customer success operations jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.