Customer Success Operations Visa Sponsorship Jobs in Ohio
Ohio's customer success operations roles are concentrated in Columbus, Cleveland, and Cincinnati, where technology companies, healthcare platforms, and financial services firms actively hire internationally. Employers like Salesloft, Oracle, and Veeva Systems have established operations across the state, making Ohio a practical destination for customer success operations professionals seeking visa sponsorship.
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Get Access To All JobsJob Summary
We are seeking a proactive and personable Senior Client Success Manager to nurture long-term relationships with our clients and ensure a seamless client experience. The Senior CSM will act as the main point of contact for assigned clients, understand their needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.
Key Responsibilities
- Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
- Serve as the primary point of contact for client inquiries, issues, and escalations
- Monitor client satisfaction and implement improvements as needed
- Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices
- Monitor client health and engagement metrics, proactively identifying risks and opportunities
- Develop and execute retention strategies that increase client loyalty and reduce churn
- Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs
- Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences
- Support onboarding and training initiatives to ensure clients are set up for long-term success
- Identify and nurture potential expansion opportunities through upselling or cross-selling
- Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field
- 3+ years of experience in account management, client services, or a similar role
- Strong interpersonal and communication skills, both written and verbal
- Ability to manage multiple accounts and projects simultaneously
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Problem-solving mindset and a customer-first attitude
About us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Job Summary
We are seeking a proactive and personable Senior Client Success Manager to nurture long-term relationships with our clients and ensure a seamless client experience. The Senior CSM will act as the main point of contact for assigned clients, understand their needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.
Key Responsibilities
- Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
- Serve as the primary point of contact for client inquiries, issues, and escalations
- Monitor client satisfaction and implement improvements as needed
- Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices
- Monitor client health and engagement metrics, proactively identifying risks and opportunities
- Develop and execute retention strategies that increase client loyalty and reduce churn
- Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs
- Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences
- Support onboarding and training initiatives to ensure clients are set up for long-term success
- Identify and nurture potential expansion opportunities through upselling or cross-selling
- Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field
- 3+ years of experience in account management, client services, or a similar role
- Strong interpersonal and communication skills, both written and verbal
- Ability to manage multiple accounts and projects simultaneously
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Problem-solving mindset and a customer-first attitude
About us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
Customer Success Operations Job Roles in Ohio
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Search Customer Success Operations Jobs in OhioCustomer Success Operations Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in Ohio?
Technology and enterprise software companies are the most active visa sponsors for customer success operations roles in Ohio. Companies like Oracle, SAP, Veeva Systems, and Gartner have Ohio presences and documented H-1B visa sponsorship histories. Healthcare technology firms headquartered or with significant operations in Columbus and Cleveland also hire for these roles with sponsorship, particularly as the state's SaaS sector continues to expand.
Which visa types are most common for customer success operations roles in Ohio?
The H-1B is the most common visa for customer success operations professionals in Ohio. These roles typically qualify as specialty occupations when they require a bachelor's degree in a field like business, information systems, or data analytics. Some candidates also enter through L-1B intracompany transfers if they're relocating from an overseas office of a multinational employer with Ohio operations.
Which cities in Ohio have the most customer success operations sponsorship jobs?
Columbus is Ohio's primary hub for customer success operations sponsorship jobs, driven by its growing technology and fintech sectors. Cleveland offers opportunities through healthcare IT and enterprise software companies, while Cincinnati draws from financial services and consumer technology employers. Dublin and Westerville, both Columbus suburbs, also host regional offices of national SaaS companies that sponsor these roles.
How to find customer success operations visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for this search. You can filter by state and role to surface customer success operations positions in Ohio where employers have indicated visa sponsorship availability. Because many Ohio employers in tech and healthcare sponsor H-1B candidates for these roles, filtering by sponsorship on Migrate Mate saves significant time compared to manually researching each company's immigration history.
Are there any Ohio-specific considerations for customer success operations visa sponsorship?
Ohio's lower cost of living relative to coastal tech hubs means prevailing wage requirements for customer success operations roles may be met at competitive compensation levels, which can make sponsorship more straightforward for employers. Columbus's status as a Big Ten university city also creates a steady pipeline of international graduates from Ohio State University who pursue H-1B sponsorship in customer success and operations roles after completing OPT.
What is the prevailing wage for sponsored customer success operations jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.