Customer Success Operations Visa Sponsorship Jobs in Ohio
Ohio's customer success operations roles are concentrated in Columbus, Cleveland, and Cincinnati, where technology companies, healthcare platforms, and financial services firms actively hire internationally. Employers like Salesloft, Oracle, and Veeva Systems have established operations across the state, making Ohio a practical destination for customer success operations professionals seeking visa sponsorship.
See All Customer Success Operations JobsOverview
Showing 5 of 31+ Customer Success Operations Jobs in Ohio with Visa Sponsorship jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 31+ Customer Success Operations Jobs in Ohio with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Operations Jobs in Ohio with Visa Sponsorship.
Get Access To All JobsStrategic Account Operations Manager
Location: Columbus, Ohio
Job ID: JR0143487
Category: Client Relationship, Customer Service & Relations
Post Date: Apr. 06, 2026
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Reporting to the Senior Manager, Account Operations, the Strategic Account Operations Manager (Pharmacy PA Network) is responsible for customer relationships, projects, and programs. We’re looking for an experienced account management professional to provide strategic business development for some of our highest-profile pharmacy partners. This position is responsible for retaining and growing existing partnerships and developing strategies to ensure client objectives are met. This is the ideal position for a savvy, strategically minded client management expert. The Account Operations Manager will be assigned customers and/or programs within the top 25 of overall customers and programs of a complex nature.
Must be able to work effectively with individuals in both business and technical roles. Should have the ability to manage contractual obligations of customer and navigate across the various functions of the business.
Key Responsibilities:
- Serves as primary point of contact for day-to-day oversight and management of multiple, complex and strategic accounts, and ensures account satisfaction and engagement in support of account retention
- Accountable for the successful management of all account contract deliverables within contract terms and review of account invoices against contractual obligations for accuracy and validation
- Serves as initial point of contact for day-to-day program support and issues, researches and communicates corrective actions to resolve increasingly complex account problems directly, escalates concerns effectively when appropriate, and/or engages internal teams to assist as needed
- Documents and maintains program plans, measures progress towards account goals and objectives, and manages risk/mitigation plans
- Drives a culture of continuous improvement and operational excellence by leading process improvement initiatives and promoting best practices within the team to ensure a consistent, high quality and repeatable account experience
- Proactively utilizes data, working with internal and/or account data teams, to anticipate and evaluate trends/risks and make appropriate recommendations for accounts
- Proactively applies industry, customer experience management, and program optimization knowledge, engaging with internal/external stakeholders, to improve customer satisfaction and provide recommendations based on business needs and program goals
- Maintains strong, collaborative working relationships across CMM and McKesson, works with internal teams to assist in meeting account requirements, and leads activities among supporting teams
- Acts as a resource for colleagues with less experience and serves as an advisor on smaller account activities including issue resolution
- Participates in and/or leads special initiatives strategic to overall business and/or product line
- Travel to client sites and industry events (approximately 10-15%).
About You
You love working with people – both colleagues and clients – in a fast-paced, entrepreneurial environment. You have a healthy mix of left-brain (detail-oriented and analytical) and right-brain (charismatic and collaborative). You take a data-driven approach to understanding your clients and are always up-to-date on industry trends. You are results-oriented, self-motivated, and have a high level of initiative.
- Bachelor’s degree or equivalent
- At least 7 years of customer management experience, with a record of results in retaining and growing client accounts
- Great communicator, either one-on-one, in writing, and in formal presentations, with clinical, operational, IT, and executive clients
- Ready to have an immediate impact on multiple client relationships
- Top-notch strategic acumen, problem-solving, and analytical ability
- Demonstrated success in supporting a complex sales process
Critical Skills:
- Proven problem-solving skills
- Ability to build trust and credibility across all levels
- Composure and diplomacy under pressure when resolving urgent customer issues
- Strategic and creative thinker with confidence in sharing ideas
- Skilled at prioritizing multiple deliverables in cross-functional environments
- Strong project and process management expertise
- Experience in strategic customer relationship and experience management
- Proficient in contract/SLA oversight, risk mitigation, and solution optimization
- Effective task delegation and team coordination
- Strong data acumen
- Working knowledge of Salesforce (SFDC) preferred
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$100,500 - $167,500
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
Strategic Account Operations Manager
Location: Columbus, Ohio
Job ID: JR0143487
Category: Client Relationship, Customer Service & Relations
Post Date: Apr. 06, 2026
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Reporting to the Senior Manager, Account Operations, the Strategic Account Operations Manager (Pharmacy PA Network) is responsible for customer relationships, projects, and programs. We’re looking for an experienced account management professional to provide strategic business development for some of our highest-profile pharmacy partners. This position is responsible for retaining and growing existing partnerships and developing strategies to ensure client objectives are met. This is the ideal position for a savvy, strategically minded client management expert. The Account Operations Manager will be assigned customers and/or programs within the top 25 of overall customers and programs of a complex nature.
Must be able to work effectively with individuals in both business and technical roles. Should have the ability to manage contractual obligations of customer and navigate across the various functions of the business.
Key Responsibilities:
- Serves as primary point of contact for day-to-day oversight and management of multiple, complex and strategic accounts, and ensures account satisfaction and engagement in support of account retention
- Accountable for the successful management of all account contract deliverables within contract terms and review of account invoices against contractual obligations for accuracy and validation
- Serves as initial point of contact for day-to-day program support and issues, researches and communicates corrective actions to resolve increasingly complex account problems directly, escalates concerns effectively when appropriate, and/or engages internal teams to assist as needed
- Documents and maintains program plans, measures progress towards account goals and objectives, and manages risk/mitigation plans
- Drives a culture of continuous improvement and operational excellence by leading process improvement initiatives and promoting best practices within the team to ensure a consistent, high quality and repeatable account experience
- Proactively utilizes data, working with internal and/or account data teams, to anticipate and evaluate trends/risks and make appropriate recommendations for accounts
- Proactively applies industry, customer experience management, and program optimization knowledge, engaging with internal/external stakeholders, to improve customer satisfaction and provide recommendations based on business needs and program goals
- Maintains strong, collaborative working relationships across CMM and McKesson, works with internal teams to assist in meeting account requirements, and leads activities among supporting teams
- Acts as a resource for colleagues with less experience and serves as an advisor on smaller account activities including issue resolution
- Participates in and/or leads special initiatives strategic to overall business and/or product line
- Travel to client sites and industry events (approximately 10-15%).
About You
You love working with people – both colleagues and clients – in a fast-paced, entrepreneurial environment. You have a healthy mix of left-brain (detail-oriented and analytical) and right-brain (charismatic and collaborative). You take a data-driven approach to understanding your clients and are always up-to-date on industry trends. You are results-oriented, self-motivated, and have a high level of initiative.
- Bachelor’s degree or equivalent
- At least 7 years of customer management experience, with a record of results in retaining and growing client accounts
- Great communicator, either one-on-one, in writing, and in formal presentations, with clinical, operational, IT, and executive clients
- Ready to have an immediate impact on multiple client relationships
- Top-notch strategic acumen, problem-solving, and analytical ability
- Demonstrated success in supporting a complex sales process
Critical Skills:
- Proven problem-solving skills
- Ability to build trust and credibility across all levels
- Composure and diplomacy under pressure when resolving urgent customer issues
- Strategic and creative thinker with confidence in sharing ideas
- Skilled at prioritizing multiple deliverables in cross-functional environments
- Strong project and process management expertise
- Experience in strategic customer relationship and experience management
- Proficient in contract/SLA oversight, risk mitigation, and solution optimization
- Effective task delegation and team coordination
- Strong data acumen
- Working knowledge of Salesforce (SFDC) preferred
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$100,500 - $167,500
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
Customer Success Operations Job Roles in Ohio
See all 31+ Customer Success Operations Jobs in Ohio
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Success Operations Jobs in OhioCustomer Success Operations Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in Ohio?
Technology and enterprise software companies are the most active visa sponsors for customer success operations roles in Ohio. Companies like Oracle, SAP, Veeva Systems, and Gartner have Ohio presences and documented H-1B sponsorship histories. Healthcare technology firms headquartered or with significant operations in Columbus and Cleveland also hire for these roles with sponsorship, particularly as the state's SaaS sector continues to expand.
Which visa types are most common for customer success operations roles in Ohio?
The H-1B is the most common visa for customer success operations professionals in Ohio. These roles typically qualify as specialty occupations when they require a bachelor's degree in a field like business, information systems, or data analytics. Some candidates also enter through L-1B intracompany transfers if they're relocating from an overseas office of a multinational employer with Ohio operations.
Which cities in Ohio have the most customer success operations sponsorship jobs?
Columbus is Ohio's primary hub for customer success operations sponsorship jobs, driven by its growing technology and fintech sectors. Cleveland offers opportunities through healthcare IT and enterprise software companies, while Cincinnati draws from financial services and consumer technology employers. Dublin and Westerville, both Columbus suburbs, also host regional offices of national SaaS companies that sponsor these roles.
How to find customer success operations visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for this search. You can filter by state and role to surface customer success operations positions in Ohio where employers have indicated visa sponsorship availability. Because many Ohio employers in tech and healthcare sponsor H-1B candidates for these roles, filtering by sponsorship on Migrate Mate saves significant time compared to manually researching each company's immigration history.
Are there any Ohio-specific considerations for customer success operations visa sponsorship?
Ohio's lower cost of living relative to coastal tech hubs means prevailing wage requirements for customer success operations roles may be met at competitive compensation levels, which can make sponsorship more straightforward for employers. Columbus's status as a Big Ten university city also creates a steady pipeline of international graduates from Ohio State University who pursue H-1B sponsorship in customer success and operations roles after completing OPT.
What is the prevailing wage for sponsored customer success operations jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which customer success operations employers are hiring and sponsoring visas in Ohio right now.
Search Customer Success Operations Jobs in Ohio