Customer Success Operations Visa Sponsorship Jobs in Oregon
Oregon's customer success operations roles are concentrated in Portland, where mid-market and enterprise software companies including Daimler Truck North America, Cambia Health Solutions, and a growing cluster of remote-first tech firms actively hire internationally. Employers here tend to value analytical CRM skills and cross-functional coordination, and several have established H-1B visa sponsorship track records.
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Get Access To All JobsINTRODUCTION
Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing.
Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products. You are the customer’s trusted partner, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh.
ROLE AND RESPONSIBILITIES
- Demonstrates capability to excel in MM CSM responsibilities
- Ability to manage territory and drive ownership of a Smarsh directed project or program
- Serves as an SME for Smarsh processes and procedures, able to coach or onboard other CSMs
- Deliver high level of responsiveness to assigned Mid-Market tier accounts
- Work with clients via Retention Cases, prevent and manage churn
- Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions
- Maintains daily/weekly meetings for assigned accounts (~40-100k ARR), typically a territory of approximately 120 accounts
- Prepares and hosts Business Reviews for top assigned accounts in territory
- Consistently meet or exceeds target customer activity metrics and SLOs
- Manage assigned client contracts, invoices, billing, SLA reporting requirements
- Process contract changes including add-on services, downgrades, cancellations
- Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees)
- Identify additional add on services to grow account, partner with sales for new opportunities identified
- Effectively manage and drive closure of renewal business
- Identify At Risk Clients and determine needed remediation path
- Take ownership for resolving customer issues; Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met
- Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment
- Work as part of a collaborative team and provide feedback for improvement to internal stakeholders
BASIC QUALIFICATIONS
- 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+ years' experience in MM role or similar
- BA/BS degree or 4+ years' experience in customer success in lieu of a degree
- Completion of Customer Success outside learning
- Effective oral and written communication skills
- Strong organizational skills
- Detail oriented
- Proficiency at juggling multiple tasks
- Ability to quickly understand questions and problem solve
- Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
- Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences
- Intermediate knowledge of the Smarsh or heritage Actiance Product Suite
- MS Office Suite knowledge (PPT)
- Ability to independently navigate ambiguity
COMPENSATION
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.
INTRODUCTION
Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing.
Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products. You are the customer’s trusted partner, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh.
ROLE AND RESPONSIBILITIES
- Demonstrates capability to excel in MM CSM responsibilities
- Ability to manage territory and drive ownership of a Smarsh directed project or program
- Serves as an SME for Smarsh processes and procedures, able to coach or onboard other CSMs
- Deliver high level of responsiveness to assigned Mid-Market tier accounts
- Work with clients via Retention Cases, prevent and manage churn
- Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions
- Maintains daily/weekly meetings for assigned accounts (~40-100k ARR), typically a territory of approximately 120 accounts
- Prepares and hosts Business Reviews for top assigned accounts in territory
- Consistently meet or exceeds target customer activity metrics and SLOs
- Manage assigned client contracts, invoices, billing, SLA reporting requirements
- Process contract changes including add-on services, downgrades, cancellations
- Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees)
- Identify additional add on services to grow account, partner with sales for new opportunities identified
- Effectively manage and drive closure of renewal business
- Identify At Risk Clients and determine needed remediation path
- Take ownership for resolving customer issues; Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met
- Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment
- Work as part of a collaborative team and provide feedback for improvement to internal stakeholders
BASIC QUALIFICATIONS
- 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+ years' experience in MM role or similar
- BA/BS degree or 4+ years' experience in customer success in lieu of a degree
- Completion of Customer Success outside learning
- Effective oral and written communication skills
- Strong organizational skills
- Detail oriented
- Proficiency at juggling multiple tasks
- Ability to quickly understand questions and problem solve
- Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
- Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences
- Intermediate knowledge of the Smarsh or heritage Actiance Product Suite
- MS Office Suite knowledge (PPT)
- Ability to independently navigate ambiguity
COMPENSATION
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.
Customer Success Operations Job Roles in Oregon
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Search Customer Success Operations Jobs in OregonCustomer Success Operations Jobs in Oregon: Frequently Asked Questions
Which companies in Oregon sponsor visas for customer success operations roles?
Portland-based employers with documented H-1B sponsorship histories in operations and customer success functions include Cambia Health Solutions, Daimler Truck North America, and Viewpoint Construction Software. Larger tech companies with Oregon offices, such as Intel and Nike's digital teams, have also sponsored roles that blend customer operations with data and systems work. Sponsorship practices vary by team and hiring cycle, so confirming directly with each employer is important.
Which visa types are most common for customer success operations jobs in Oregon?
The H-1B is the most commonly used visa for customer success operations roles in Oregon, particularly for positions requiring a bachelor's degree in business, information systems, or a related technical field. The L-1B may apply for intracompany transfers into specialist operations roles. Candidates with a degree from a U.S. university may also have OPT or STEM OPT work authorization available before pursuing employer-sponsored status.
Which cities in Oregon have the most customer success operations sponsorship jobs?
Portland accounts for the large majority of customer success operations sponsorship opportunities in Oregon, driven by its concentration of software, healthcare technology, and logistics companies. Beaverton sees activity from Nike's corporate operations teams. Eugene and Bend have smaller but growing tech presences, though documented visa sponsorship for operations roles outside Portland remains limited. Candidates focused on sponsorship should prioritize Portland-area employers.
How to find customer success operations visa sponsorship jobs in Oregon?
Migrate Mate is built specifically for international job seekers and filters customer success operations roles in Oregon by visa sponsorship status, so you're not sorting through listings from employers who won't sponsor. The platform surfaces companies with verified sponsorship histories, which saves significant time compared to applying broadly. Setting up alerts for Oregon-based customer success operations roles on Migrate Mate ensures you see new postings as they appear.
Are there any Oregon-specific factors that affect visa sponsorship for customer success operations roles?
Oregon employers filing H-1B petitions for customer success operations must meet Department of Labor prevailing wage requirements for the specific Portland or Beaverton metropolitan area, which differ from national averages. Oregon's tech sector draws heavily from Portland State University and the University of Oregon, creating a pipeline of OPT-eligible candidates that some employers are already accustomed to sponsoring. Healthcare and software are the two industries in Oregon where operations roles with sponsorship appear most frequently.
What is the prevailing wage for sponsored customer success operations jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.