Customer Success Operations Visa Sponsorship Jobs in Oregon
Oregon's customer success operations roles are concentrated in Portland, where mid-market and enterprise software companies including Daimler Truck North America, Cambia Health Solutions, and a growing cluster of remote-first tech firms actively hire internationally. Employers here tend to value analytical CRM skills and cross-functional coordination, and several have established H-1B visa sponsorship track records.
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Get Access To All JobsINTRODUCTION
Customer Success Manager - Remote
ABOUT THE ROLE:
You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You'll keep things moving after calls, stay close to how each account is doing, and give the rest of the team a clear view of where things stand. The CSMs who thrive here are the ones who like to get ahead of things and bring a thoughtful, organized energy to everything they do.
WHO WE ARE:
HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were founded by AI professionals and security specialists with first-hand experience of how insidious adversarial AI attacks can be to detect and defend against. Determined to prove that these attacks were preventable, the team developed a unique, patent-pending, productized solution to support organizations in accelerating their adoption of AI securely.
Our dedication to innovation has been recognized by prestigious awards such as RSA's Innovation Sandbox Winner, CB Insights AI 100, CyberTech 100, and SC's Most Promising Early-Stage Start-up.
WHAT YOU'LL DO:
Customer Communication & Coordination
- Manage ongoing communication across your portfolio: regular check-ins, status updates, and account emails.
- Join customer calls, take notes, keep things on track, and make sure every action item is captured and assigned.
- Own all follow-up after calls; track who owns what internally and make sure things actually get done.
- Handle scheduling coordination so the rest of the team doesn't have to.
Internal Operations
- Keep Jira tickets current, correctly labeled, and moving.
- Maintain accurate health notes and scores so the team always has a real view of account status.
- Proactively keep the VP of Customer Success informed on account health, risks, and anything that needs visibility or escalation.
Cross-Functional Collaboration
- Work alongside the Solution Architect team during onboarding. The SA handles technical setup; you own the customer relationship and make sure nothing gets lost in the transition from Sales.
- Partner with Technical Support Engineering on issues. Triage what comes in, route it to the right TSE, and own customer communication while it's being resolved.
- Keep Account Directors informed ahead of renewals, flag at-risk accounts early, and surface upsell opportunities for them to run with. Be the source of truth on day-to-day account context.
Onboarding & Adoption
- Help new customers see value quickly. Onboarding doesn't end when the contract is signed.
- Monitor product adoption and flag low engagement before it becomes a problem.
- Own customer communication during escalations.
WHO YOU ARE:
- 5+ years in Customer Success or Technical Account Management at a B2B SaaS or cybersecurity company.
- Experience managing enterprise accounts across technical and executive stakeholders.
- Exceptionally organized, with a track record of keeping follow-ups and action items from slipping.
- Strong written and verbal communication skills; clear customer emails, productive calls, clean internal handoffs.
- Proactive, you stay ahead of accounts rather than waiting for customers to come to you.
- Familiarity with tools like Jira or Salesforce is a plus.
- Background in cybersecurity or AI/ML is a plus, but not required.
WHY HIDDENLAYER?
We just raised $100M in Series B funding led by Delta-v Capital, with backing from Morgan Stanley, Microsoft's venture arm, Booz Allen Hamilton, and others. It's a validation of what we've built: 10x revenue growth, 50+ new enterprise customers, and deployments across defense, finance, and the world's largest AI platforms. This funding goes straight into expanding our platform and GTM capabilities, and into growing our team globally.
Attracting and retaining the very best people is our #1 priority. That's why we offer our team best-in-class benefits, including:
- Fully Remote: We are a completely remote global team. Though we're distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses.
- Comprehensive Health & Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person's needs. We also offer vision, dental, and 401k offerings.
- Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays.
- Commitment to Learning and Development: We support personal growth and education through a dedicated L&D fund that can be used for training, conferences, certifications and industry events.
- Diversity, Equity, and Inclusion: We are committed to building a diverse team with individuals from various backgrounds, experiences, abilities, and perspectives, and we are proud to be an equal opportunity employer.
HiddenLayer is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
INTRODUCTION
Customer Success Manager - Remote
ABOUT THE ROLE:
You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You'll keep things moving after calls, stay close to how each account is doing, and give the rest of the team a clear view of where things stand. The CSMs who thrive here are the ones who like to get ahead of things and bring a thoughtful, organized energy to everything they do.
WHO WE ARE:
HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were founded by AI professionals and security specialists with first-hand experience of how insidious adversarial AI attacks can be to detect and defend against. Determined to prove that these attacks were preventable, the team developed a unique, patent-pending, productized solution to support organizations in accelerating their adoption of AI securely.
Our dedication to innovation has been recognized by prestigious awards such as RSA's Innovation Sandbox Winner, CB Insights AI 100, CyberTech 100, and SC's Most Promising Early-Stage Start-up.
WHAT YOU'LL DO:
Customer Communication & Coordination
- Manage ongoing communication across your portfolio: regular check-ins, status updates, and account emails.
- Join customer calls, take notes, keep things on track, and make sure every action item is captured and assigned.
- Own all follow-up after calls; track who owns what internally and make sure things actually get done.
- Handle scheduling coordination so the rest of the team doesn't have to.
Internal Operations
- Keep Jira tickets current, correctly labeled, and moving.
- Maintain accurate health notes and scores so the team always has a real view of account status.
- Proactively keep the VP of Customer Success informed on account health, risks, and anything that needs visibility or escalation.
Cross-Functional Collaboration
- Work alongside the Solution Architect team during onboarding. The SA handles technical setup; you own the customer relationship and make sure nothing gets lost in the transition from Sales.
- Partner with Technical Support Engineering on issues. Triage what comes in, route it to the right TSE, and own customer communication while it's being resolved.
- Keep Account Directors informed ahead of renewals, flag at-risk accounts early, and surface upsell opportunities for them to run with. Be the source of truth on day-to-day account context.
Onboarding & Adoption
- Help new customers see value quickly. Onboarding doesn't end when the contract is signed.
- Monitor product adoption and flag low engagement before it becomes a problem.
- Own customer communication during escalations.
WHO YOU ARE:
- 5+ years in Customer Success or Technical Account Management at a B2B SaaS or cybersecurity company.
- Experience managing enterprise accounts across technical and executive stakeholders.
- Exceptionally organized, with a track record of keeping follow-ups and action items from slipping.
- Strong written and verbal communication skills; clear customer emails, productive calls, clean internal handoffs.
- Proactive, you stay ahead of accounts rather than waiting for customers to come to you.
- Familiarity with tools like Jira or Salesforce is a plus.
- Background in cybersecurity or AI/ML is a plus, but not required.
WHY HIDDENLAYER?
We just raised $100M in Series B funding led by Delta-v Capital, with backing from Morgan Stanley, Microsoft's venture arm, Booz Allen Hamilton, and others. It's a validation of what we've built: 10x revenue growth, 50+ new enterprise customers, and deployments across defense, finance, and the world's largest AI platforms. This funding goes straight into expanding our platform and GTM capabilities, and into growing our team globally.
Attracting and retaining the very best people is our #1 priority. That's why we offer our team best-in-class benefits, including:
- Fully Remote: We are a completely remote global team. Though we're distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses.
- Comprehensive Health & Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person's needs. We also offer vision, dental, and 401k offerings.
- Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays.
- Commitment to Learning and Development: We support personal growth and education through a dedicated L&D fund that can be used for training, conferences, certifications and industry events.
- Diversity, Equity, and Inclusion: We are committed to building a diverse team with individuals from various backgrounds, experiences, abilities, and perspectives, and we are proud to be an equal opportunity employer.
HiddenLayer is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Customer Success Operations Job Roles in Oregon
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Search Customer Success Operations Jobs in OregonCustomer Success Operations Jobs in Oregon: Frequently Asked Questions
Which companies in Oregon sponsor visas for customer success operations roles?
Portland-based employers with documented H-1B sponsorship histories in operations and customer success functions include Cambia Health Solutions, Daimler Truck North America, and Viewpoint Construction Software. Larger tech companies with Oregon offices, such as Intel and Nike's digital teams, have also sponsored roles that blend customer operations with data and systems work. Sponsorship practices vary by team and hiring cycle, so confirming directly with each employer is important.
Which visa types are most common for customer success operations jobs in Oregon?
The H-1B is the most commonly used visa for customer success operations roles in Oregon, particularly for positions requiring a bachelor's degree in business, information systems, or a related technical field. The L-1B may apply for intracompany transfers into specialist operations roles. Candidates with a degree from a U.S. university may also have OPT or STEM OPT work authorization available before pursuing employer-sponsored status.
Which cities in Oregon have the most customer success operations sponsorship jobs?
Portland accounts for the large majority of customer success operations sponsorship opportunities in Oregon, driven by its concentration of software, healthcare technology, and logistics companies. Beaverton sees activity from Nike's corporate operations teams. Eugene and Bend have smaller but growing tech presences, though documented visa sponsorship for operations roles outside Portland remains limited. Candidates focused on sponsorship should prioritize Portland-area employers.
How to find customer success operations visa sponsorship jobs in Oregon?
Migrate Mate is built specifically for international job seekers and filters customer success operations roles in Oregon by visa sponsorship status, so you're not sorting through listings from employers who won't sponsor. The platform surfaces companies with verified sponsorship histories, which saves significant time compared to applying broadly. Setting up alerts for Oregon-based customer success operations roles on Migrate Mate ensures you see new postings as they appear.
Are there any Oregon-specific factors that affect visa sponsorship for customer success operations roles?
Oregon employers filing H-1B petitions for customer success operations must meet Department of Labor prevailing wage requirements for the specific Portland or Beaverton metropolitan area, which differ from national averages. Oregon's tech sector draws heavily from Portland State University and the University of Oregon, creating a pipeline of OPT-eligible candidates that some employers are already accustomed to sponsoring. Healthcare and software are the two industries in Oregon where operations roles with sponsorship appear most frequently.
What is the prevailing wage for sponsored customer success operations jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.