Customer Success Operations Visa Sponsorship Jobs in Minnesota
Minnesota's customer success operations roles are concentrated in the Twin Cities, where companies like UnitedHealth Group, Target, and a growing base of SaaS and healthtech firms hire for these positions. Minneapolis and St. Paul anchor most sponsorship activity, with the state's strong healthcare and enterprise technology sectors driving consistent demand for customer success operations talent.
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Get Access To All JobsBe a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Job Summary:
The Customer Success Management Leader – Smart Services will be focused on strategic programs, processes, and initiatives to support adoption, engagement, and conversion of Trane Cloud trial customers in North America. This leader will be responsible for developing a robust customer success model, building out the team, and establishing the operating system needed to convert connectivity and trial activity into reoccurring subscription revenue, service agreement growth, repair opportunities, and stronger customer relationships.
This role requires a leader who can create clarity and structure in an ambiguous environment where no prior company model currently exists, while ensuring the approach is simple, practical, and easy for the organization to adopt. The leader will be expected to create a practical, scalable, and commercially effective model that works across regional offices that builds digital SaaS revenue while supporting broader service agreement growth. This role will support a broader team focused on modernization of Trane’s service business and expansion of digital capabilities in the market.
What you will do (Essential Functions):
- Build and lead a customer success management team to support Trane Cloud digital trials across North America, fostering strong team commitment, engagement, and ownership.
- Develop the team structure, processes, tools, and success metrics required to manage and scale customer engagement throughout the trial lifecycle.
- Track equipment and systems with enabled cellular connectivity and determine the appropriate end-user and/or owner contacts to engage.
- Lead customer onboarding and engagement efforts to help users understand Trane Cloud capabilities, platform value, and relevant use cases.
- Sustain trial customer engagement through ongoing follow-up, monitoring of site activity, customer support, and resolution of questions throughout the trial period.
- Increase customer satisfaction and platform engagement by ensuring customers are actively using and realizing value from the platform.
- Establish and execute end-of-trial pathways, including continuation of paid subscription, transition to local sales offices for service discussions, repair support through digital triage, or structured follow-up for future engagement.
- Partner with local and regional sales offices to provide sales opportunities, including summary context, customer interests, and recommended next steps to support service growth.
- Create processes to close out customers not ready to move forward while maintaining opportunity tracking for re-engagement at a later date.
- Maximize revenue output from the customer trial funnel through subscription continuance, service agreement attachment, and repair/service tether opportunities.
- Collaborate with product, digital, service, and commercial teams to gather early customer feedback and translate insights into continuous improvement and investment opportunities.
- Lower the barrier of entry to customer acquisition for service sales teams by creating a simple, repeatable, and effective engagement model.
- Work with key stakeholders across the business to ensure alignment with customer coverage strategies, field initiatives, support models, and broader service modernization efforts.
- Evaluate organizational, process, and change management barriers associated with launching this new model and recommend practical solutions that make the approach easy to understand and adopt including in environments where change may be met with resistance.
- Support business cases, staffing strategies, and growth plans for scaling capabilities over time.
- Lead through influence, negotiation, and strong cross-functional communication to build alignment at all levels of the organization.
- Operate effectively in a remote environment, using strong virtual collaboration and time management skills, while supporting travel for in-person meetings, events, and training as needed.
What you will bring:
- Bachelor’s degree or relevant industry experience required. MBA or equivalent preferred.
- 7+ years of combined experience in sales, marketing, P&L leadership and/or product management roles required.
- HVAC experience, knowledge of building systems operation, service, and selling required.
- Strong business acumen with ability to connect customer engagement activity to revenue generation and service growth required.
- Previous SaaS sales experience and/or customer success management leadership experience highly preferred.
- Excellent written and verbal communication skills required.
- Demonstrated ability to lead through influence required.
- Strong quantitative and analytical skills required.
- Demonstrated ability to work cross-functionally as a highly effective team player and build alignment across regions, functions, and stakeholder groups required.
- Strong understanding of service business needs, customer engagement cycles, and the tradeoffs required to support growth across regions and functions required.
- Proven ability to initiate, lead, and problem solve in both in-person and virtual environments preferred.
Annual Base Salary Range or Hourly Base Pay Range:
$105,228.33 - $168,700.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
No. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Job Summary:
The Customer Success Management Leader – Smart Services will be focused on strategic programs, processes, and initiatives to support adoption, engagement, and conversion of Trane Cloud trial customers in North America. This leader will be responsible for developing a robust customer success model, building out the team, and establishing the operating system needed to convert connectivity and trial activity into reoccurring subscription revenue, service agreement growth, repair opportunities, and stronger customer relationships.
This role requires a leader who can create clarity and structure in an ambiguous environment where no prior company model currently exists, while ensuring the approach is simple, practical, and easy for the organization to adopt. The leader will be expected to create a practical, scalable, and commercially effective model that works across regional offices that builds digital SaaS revenue while supporting broader service agreement growth. This role will support a broader team focused on modernization of Trane’s service business and expansion of digital capabilities in the market.
What you will do (Essential Functions):
- Build and lead a customer success management team to support Trane Cloud digital trials across North America, fostering strong team commitment, engagement, and ownership.
- Develop the team structure, processes, tools, and success metrics required to manage and scale customer engagement throughout the trial lifecycle.
- Track equipment and systems with enabled cellular connectivity and determine the appropriate end-user and/or owner contacts to engage.
- Lead customer onboarding and engagement efforts to help users understand Trane Cloud capabilities, platform value, and relevant use cases.
- Sustain trial customer engagement through ongoing follow-up, monitoring of site activity, customer support, and resolution of questions throughout the trial period.
- Increase customer satisfaction and platform engagement by ensuring customers are actively using and realizing value from the platform.
- Establish and execute end-of-trial pathways, including continuation of paid subscription, transition to local sales offices for service discussions, repair support through digital triage, or structured follow-up for future engagement.
- Partner with local and regional sales offices to provide sales opportunities, including summary context, customer interests, and recommended next steps to support service growth.
- Create processes to close out customers not ready to move forward while maintaining opportunity tracking for re-engagement at a later date.
- Maximize revenue output from the customer trial funnel through subscription continuance, service agreement attachment, and repair/service tether opportunities.
- Collaborate with product, digital, service, and commercial teams to gather early customer feedback and translate insights into continuous improvement and investment opportunities.
- Lower the barrier of entry to customer acquisition for service sales teams by creating a simple, repeatable, and effective engagement model.
- Work with key stakeholders across the business to ensure alignment with customer coverage strategies, field initiatives, support models, and broader service modernization efforts.
- Evaluate organizational, process, and change management barriers associated with launching this new model and recommend practical solutions that make the approach easy to understand and adopt including in environments where change may be met with resistance.
- Support business cases, staffing strategies, and growth plans for scaling capabilities over time.
- Lead through influence, negotiation, and strong cross-functional communication to build alignment at all levels of the organization.
- Operate effectively in a remote environment, using strong virtual collaboration and time management skills, while supporting travel for in-person meetings, events, and training as needed.
What you will bring:
- Bachelor’s degree or relevant industry experience required. MBA or equivalent preferred.
- 7+ years of combined experience in sales, marketing, P&L leadership and/or product management roles required.
- HVAC experience, knowledge of building systems operation, service, and selling required.
- Strong business acumen with ability to connect customer engagement activity to revenue generation and service growth required.
- Previous SaaS sales experience and/or customer success management leadership experience highly preferred.
- Excellent written and verbal communication skills required.
- Demonstrated ability to lead through influence required.
- Strong quantitative and analytical skills required.
- Demonstrated ability to work cross-functionally as a highly effective team player and build alignment across regions, functions, and stakeholder groups required.
- Strong understanding of service business needs, customer engagement cycles, and the tradeoffs required to support growth across regions and functions required.
- Proven ability to initiate, lead, and problem solve in both in-person and virtual environments preferred.
Annual Base Salary Range or Hourly Base Pay Range:
$105,228.33 - $168,700.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
No. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Customer Success Operations Job Roles in Minnesota
See all Customer Success Operations Jobs in Minnesota
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Search Customer Success Operations Jobs in MinnesotaCustomer Success Operations Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in Minnesota?
In Minnesota, visa sponsorship for customer success operations roles is most common at large enterprise employers and established tech companies. UnitedHealth Group, Optum, Target, Best Buy, and Medtronic have histories of H-1B visa sponsorship. Minneapolis-based SaaS companies and healthtech firms also hire for these roles, though sponsorship frequency varies by company size and hiring volume in any given year.
Which visa types are most common for customer success operations roles in Minnesota?
The H-1B is the most common visa category for customer success operations roles in Minnesota, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business, information systems, or a related discipline. Some candidates also enter through L-1 visa intracompany transfers if they're relocating from a multinational employer's foreign office. TN visa status is available for Canadian and Mexican nationals in qualifying management or analyst roles.
Which cities in Minnesota have the most customer success operations sponsorship jobs?
Minneapolis and St. Paul account for the large majority of customer success operations sponsorship jobs in Minnesota. The broader Twin Cities metro, including suburbs like Eden Prairie, Minnetonka, and Bloomington, hosts many of the state's major corporate headquarters and regional offices. Rochester has a smaller but notable presence tied to Mayo Clinic's technology and operations functions. Opportunities outside the metro are limited.
How to find customer success operations visa sponsorship jobs in Minnesota?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and lets you filter customer success operations roles by state, including Minnesota. Rather than sorting through postings that don't clarify sponsorship availability, Migrate Mate surfaces roles where sponsorship is part of the hiring profile. This saves significant time when targeting Twin Cities employers in healthcare technology, enterprise software, and operations-heavy industries that are active in this space.
Are there any state-specific considerations for customer success operations sponsorship in Minnesota?
Minnesota employers filing H-1B petitions for customer success operations roles must meet Department of Labor prevailing wage requirements for the specific job title and metro area, with the Twin Cities market having its own wage determinations. The University of Minnesota and regional business schools supply a steady pipeline of international graduates pursuing OPT, which means some employers in Minneapolis are already familiar with sponsorship processes. Roles with a stronger operational or analytical focus tend to have clearer specialty occupation standing than purely relationship-management titles.
What is the prevailing wage for sponsored customer success operations jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.