Customer Success Operations Visa Sponsorship Jobs in Minnesota
Minnesota's customer success operations roles are concentrated in the Twin Cities, where companies like UnitedHealth Group, Target, and a growing base of SaaS and healthtech firms hire for these positions. Minneapolis and St. Paul anchor most sponsorship activity, with the state's strong healthcare and enterprise technology sectors driving consistent demand for customer success operations talent.
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Get Access To All JobsPerforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
The VP of Customer Success at Perforce is searching for a Senior Manager, of Customer Success to lead a team of Customer Success Managers responsible for driving adoption, retention, and growth across our customer base. Reporting to the VP of Customer Success, this person owns the post-sale experience for a strategic book of business, builds scalable playbooks, and partners cross-functionally with Sales, Product, and Support to deliver measurable customer outcomes.
Responsibilities:
Team leadership
- Manage, coach, and develop a team of 5–10 Customer Success Managers, including hiring, performance management, and career development
- Set clear goals, KPIs, and operating cadences (1:1s, account reviews, forecast calls)
- Foster a culture of customer obsession, accountability, and continuous improvement
Customer outcomes & revenue
- Own gross retention, net revenue retention (NRR), and expansion targets for the team's portfolio
- Personally engage on executive-level relationships, escalations, and strategic accounts
- Build and refine the customer journey — onboarding, adoption, QBRs, renewal, and expansion motions
- Drive accurate renewal and churn forecasting
Strategy & operations
- Develop segmentation, coverage models, and playbooks that scale with customer growth
- Partner with RevOps to define metrics, dashboards, and health scoring
- Identify and lead process improvements that increase CSM productivity and customer impact
Cross-functional partnership
- Work closely with Sales on account planning, expansion pipeline, and seamless handoffs
- Surface product feedback and feature requests to Product and Engineering
- Collaborate with Marketing on customer references, case studies, and lifecycle programs
Requirements:
- 7+ years in Customer Success, Account Management, or related post-sale roles, with 3+ years managing a team
- Track record of hitting retention and expansion targets in a B2B SaaS environment
- Experience coaching CSMs through complex renewals, executive escalations, and expansion deals
- Strong analytical skills; comfort working with CRM and CS platforms (Salesforce, Gainsight, Catalyst, ChurnZero, etc.)
- Excellent executive communication and the ability to influence both customers and internal stakeholders
- Background in [your industry/vertical]
- Familiarity with usage-based or consumption pricing models
- Bachelors or equivalent experience
Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.
All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
Please click here for: EOE & Belonging Statements | Perforce Software
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
The VP of Customer Success at Perforce is searching for a Senior Manager, of Customer Success to lead a team of Customer Success Managers responsible for driving adoption, retention, and growth across our customer base. Reporting to the VP of Customer Success, this person owns the post-sale experience for a strategic book of business, builds scalable playbooks, and partners cross-functionally with Sales, Product, and Support to deliver measurable customer outcomes.
Responsibilities:
Team leadership
- Manage, coach, and develop a team of 5–10 Customer Success Managers, including hiring, performance management, and career development
- Set clear goals, KPIs, and operating cadences (1:1s, account reviews, forecast calls)
- Foster a culture of customer obsession, accountability, and continuous improvement
Customer outcomes & revenue
- Own gross retention, net revenue retention (NRR), and expansion targets for the team's portfolio
- Personally engage on executive-level relationships, escalations, and strategic accounts
- Build and refine the customer journey — onboarding, adoption, QBRs, renewal, and expansion motions
- Drive accurate renewal and churn forecasting
Strategy & operations
- Develop segmentation, coverage models, and playbooks that scale with customer growth
- Partner with RevOps to define metrics, dashboards, and health scoring
- Identify and lead process improvements that increase CSM productivity and customer impact
Cross-functional partnership
- Work closely with Sales on account planning, expansion pipeline, and seamless handoffs
- Surface product feedback and feature requests to Product and Engineering
- Collaborate with Marketing on customer references, case studies, and lifecycle programs
Requirements:
- 7+ years in Customer Success, Account Management, or related post-sale roles, with 3+ years managing a team
- Track record of hitting retention and expansion targets in a B2B SaaS environment
- Experience coaching CSMs through complex renewals, executive escalations, and expansion deals
- Strong analytical skills; comfort working with CRM and CS platforms (Salesforce, Gainsight, Catalyst, ChurnZero, etc.)
- Excellent executive communication and the ability to influence both customers and internal stakeholders
- Background in [your industry/vertical]
- Familiarity with usage-based or consumption pricing models
- Bachelors or equivalent experience
Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.
All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
Please click here for: EOE & Belonging Statements | Perforce Software
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Success Operations Job Roles in Minnesota
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Search Customer Success Operations Jobs in MinnesotaCustomer Success Operations Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in Minnesota?
In Minnesota, visa sponsorship for customer success operations roles is most common at large enterprise employers and established tech companies. UnitedHealth Group, Optum, Target, Best Buy, and Medtronic have histories of H-1B visa sponsorship. Minneapolis-based SaaS companies and healthtech firms also hire for these roles, though sponsorship frequency varies by company size and hiring volume in any given year.
Which visa types are most common for customer success operations roles in Minnesota?
The H-1B is the most common visa category for customer success operations roles in Minnesota, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business, information systems, or a related discipline. Some candidates also enter through L-1 visa intracompany transfers if they're relocating from a multinational employer's foreign office. TN visa status is available for Canadian and Mexican nationals in qualifying management or analyst roles.
Which cities in Minnesota have the most customer success operations sponsorship jobs?
Minneapolis and St. Paul account for the large majority of customer success operations sponsorship jobs in Minnesota. The broader Twin Cities metro, including suburbs like Eden Prairie, Minnetonka, and Bloomington, hosts many of the state's major corporate headquarters and regional offices. Rochester has a smaller but notable presence tied to Mayo Clinic's technology and operations functions. Opportunities outside the metro are limited.
How to find customer success operations visa sponsorship jobs in Minnesota?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and lets you filter customer success operations roles by state, including Minnesota. Rather than sorting through postings that don't clarify sponsorship availability, Migrate Mate surfaces roles where sponsorship is part of the hiring profile. This saves significant time when targeting Twin Cities employers in healthcare technology, enterprise software, and operations-heavy industries that are active in this space.
Are there any state-specific considerations for customer success operations sponsorship in Minnesota?
Minnesota employers filing H-1B petitions for customer success operations roles must meet Department of Labor prevailing wage requirements for the specific job title and metro area, with the Twin Cities market having its own wage determinations. The University of Minnesota and regional business schools supply a steady pipeline of international graduates pursuing OPT, which means some employers in Minneapolis are already familiar with sponsorship processes. Roles with a stronger operational or analytical focus tend to have clearer specialty occupation standing than purely relationship-management titles.
What is the prevailing wage for sponsored customer success operations jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.