Customer Success Operations Visa Sponsorship Jobs in Minnesota
Minnesota's customer success operations roles are concentrated in the Twin Cities, where companies like UnitedHealth Group, Target, and a growing base of SaaS and healthtech firms hire for these positions. Minneapolis and St. Paul anchor most sponsorship activity, with the state's strong healthcare and enterprise technology sectors driving consistent demand for customer success operations talent.
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Get Access To All JobsSUMMARY: The Strategic Account Director serves as the primary relationship owner and business steward for Nextern's high profile strategic customers. This roll owns strategic direction, financial performance, and long-term growth of large, complex accounts carrying multi-million dollar revenue responsibility, spanning both new product development (NPD) programs and sustaining/production operations. The Strategic Account Director builds and sustains relationships with Sr. Director, VP, and C-Suite level customer stakeholders; aligns Operations, Quality, and R&D around account priorities; and proactively identifies risk before it reaches the customer. This role owns all customer contracts and forecasts accountability and represents the customer's perspective internally without losing sight of Company's interests.
Duties And Responsibilities
- Serve as the executive-level liaison for assigned strategic accounts, ensuring a deep understanding of customer business priorities and long-term objectives.
- Develop and advance multi-level relationships with key decision-makers and influencers.
- Own the account strategy and annual plan for revenue expansion.
- Lead and facilitate quarterly and annual strategic business reviews, KPI reporting, and performance alignment sessions.
- Build and maintain comprehensive multi-year account strategies, including growth, margin improvement, risk mitigation, and innovation opportunities.
- Own and manage all contracts, including terms, milestones, and renewal timelines.
- Understand the financial implications of decisions, including margin impact, resource allocation, and risk exposure.
- Maintain active ownership of the forecast relationship and hold the customer accountable to it.
- Identify opportunities and build a strategic case for vertical integration and product expansion.
Executive Communication & Reporting
- Develop and present business reviews and strategic proposals to senior leadership.
- Prepare and deliver executive-level presentations to both internal and customer leadership.
- Align and mobilize Operations, Quality, and R&D teams around account priorities.
- Act as the voice of the customer in strategic planning, resource allocation, and operational prioritization discussions.
Project & Development Support
- Monitor the overall status of product development and manufacturing transfer programs to ensure customer expectations are met.
- Identify program risks early, drive resolution plans, and present mitigation strategies to both internal leadership and customers.
Other Duties
- Actively assist with escalations related to customer performance obligations.
- Perform additional duties as assigned by management.
Requirements
- Bachelor’s degree required, advanced degree preferred.
- 10+ years of customer-facing account management experience preferably working with large OEM customers in a CDMO/CMO or Medical Device contract manufacturing environment.
- Proven experience managing complex, strategic customer accounts with multi-level stakeholder engagement.
- Proven ability to build and sustain relationships with Sr. Director, VP and C-Suite level customer stakeholders.
- Experience spanning both new product development (NPD) programs and sustaining operations.
- Working knowledge of commercial contracts, SOWs, and milestone-based agreements in a manufacturing services context.
- Demonstrated ability to influence without authority and lead cross-functional teams.
- Strong business acumen; ability to analyze financials, forecasts, and KPIs.
- Exceptional verbal and written communication skills, including executive-level presentations.
- Skilled in strategic planning, problem solving, and managing competing priorities.
- High level of initiative, ownership, and accountability.
Supervisory Responsibilities
This position does not directly supervise staff but may provide mentorship and guidance to Account Managers and other Customer Success team members.
Competencies
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Analytical - Collects and researches data; Uses intuition and experience to complement data.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
- Project Management - Coordinates projects; Communicates changes and progress.
- Technical Skills - Strives to continuously build knowledge and skills.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- External Working Relationships - Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
- Business Acumen - Aligns work with strategic goals.
- Business Necessity - The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advanced notice to employees. Accordingly, the employee must be capable of adapting, with minimal or no advanced notice, to changes in how business is conducted, and work is accomplished, with no diminishment in work performance.
- Safety and Security - All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
Physical Demands And Work Environment
- Frequently required to stand, sit and walk.
- Continually required to utilize hand and finger dexterity.
- Occasionally required to climb, balance, bend, stoop, kneel or crawl.
- Continually required to talk or hear.
- While performing the duties of this job, the noise level in the work environment is usually moderate.
- The employee must occasionally lift and/or move up to 40 pounds/frequently lift and/or move up to 25 pounds.
Benefits
Nextern offers excellent benefits to fuel you in building a fulfilling life & career:
- Employer subsidized health insurance and dental insurance for employees
- Employer HSA contribution
- 401k plan with a company match
- 9 paid holidays (including your birthday!) + PTO and Personal days
- Employee Short Term Disability, Long Term Disability, and AD&D Life Insurance
Salary Range for This Position: $170,000 - $195,000 + Bonus
Nextern is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences, and we are committed to fostering an inclusive and diverse workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
SUMMARY: The Strategic Account Director serves as the primary relationship owner and business steward for Nextern's high profile strategic customers. This roll owns strategic direction, financial performance, and long-term growth of large, complex accounts carrying multi-million dollar revenue responsibility, spanning both new product development (NPD) programs and sustaining/production operations. The Strategic Account Director builds and sustains relationships with Sr. Director, VP, and C-Suite level customer stakeholders; aligns Operations, Quality, and R&D around account priorities; and proactively identifies risk before it reaches the customer. This role owns all customer contracts and forecasts accountability and represents the customer's perspective internally without losing sight of Company's interests.
Duties And Responsibilities
- Serve as the executive-level liaison for assigned strategic accounts, ensuring a deep understanding of customer business priorities and long-term objectives.
- Develop and advance multi-level relationships with key decision-makers and influencers.
- Own the account strategy and annual plan for revenue expansion.
- Lead and facilitate quarterly and annual strategic business reviews, KPI reporting, and performance alignment sessions.
- Build and maintain comprehensive multi-year account strategies, including growth, margin improvement, risk mitigation, and innovation opportunities.
- Own and manage all contracts, including terms, milestones, and renewal timelines.
- Understand the financial implications of decisions, including margin impact, resource allocation, and risk exposure.
- Maintain active ownership of the forecast relationship and hold the customer accountable to it.
- Identify opportunities and build a strategic case for vertical integration and product expansion.
Executive Communication & Reporting
- Develop and present business reviews and strategic proposals to senior leadership.
- Prepare and deliver executive-level presentations to both internal and customer leadership.
- Align and mobilize Operations, Quality, and R&D teams around account priorities.
- Act as the voice of the customer in strategic planning, resource allocation, and operational prioritization discussions.
Project & Development Support
- Monitor the overall status of product development and manufacturing transfer programs to ensure customer expectations are met.
- Identify program risks early, drive resolution plans, and present mitigation strategies to both internal leadership and customers.
Other Duties
- Actively assist with escalations related to customer performance obligations.
- Perform additional duties as assigned by management.
Requirements
- Bachelor’s degree required, advanced degree preferred.
- 10+ years of customer-facing account management experience preferably working with large OEM customers in a CDMO/CMO or Medical Device contract manufacturing environment.
- Proven experience managing complex, strategic customer accounts with multi-level stakeholder engagement.
- Proven ability to build and sustain relationships with Sr. Director, VP and C-Suite level customer stakeholders.
- Experience spanning both new product development (NPD) programs and sustaining operations.
- Working knowledge of commercial contracts, SOWs, and milestone-based agreements in a manufacturing services context.
- Demonstrated ability to influence without authority and lead cross-functional teams.
- Strong business acumen; ability to analyze financials, forecasts, and KPIs.
- Exceptional verbal and written communication skills, including executive-level presentations.
- Skilled in strategic planning, problem solving, and managing competing priorities.
- High level of initiative, ownership, and accountability.
Supervisory Responsibilities
This position does not directly supervise staff but may provide mentorship and guidance to Account Managers and other Customer Success team members.
Competencies
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Analytical - Collects and researches data; Uses intuition and experience to complement data.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
- Project Management - Coordinates projects; Communicates changes and progress.
- Technical Skills - Strives to continuously build knowledge and skills.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- External Working Relationships - Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
- Business Acumen - Aligns work with strategic goals.
- Business Necessity - The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advanced notice to employees. Accordingly, the employee must be capable of adapting, with minimal or no advanced notice, to changes in how business is conducted, and work is accomplished, with no diminishment in work performance.
- Safety and Security - All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
Physical Demands And Work Environment
- Frequently required to stand, sit and walk.
- Continually required to utilize hand and finger dexterity.
- Occasionally required to climb, balance, bend, stoop, kneel or crawl.
- Continually required to talk or hear.
- While performing the duties of this job, the noise level in the work environment is usually moderate.
- The employee must occasionally lift and/or move up to 40 pounds/frequently lift and/or move up to 25 pounds.
Benefits
Nextern offers excellent benefits to fuel you in building a fulfilling life & career:
- Employer subsidized health insurance and dental insurance for employees
- Employer HSA contribution
- 401k plan with a company match
- 9 paid holidays (including your birthday!) + PTO and Personal days
- Employee Short Term Disability, Long Term Disability, and AD&D Life Insurance
Salary Range for This Position: $170,000 - $195,000 + Bonus
Nextern is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences, and we are committed to fostering an inclusive and diverse workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Customer Success Operations Job Roles in Minnesota
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Search Customer Success Operations Jobs in MinnesotaCustomer Success Operations Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in Minnesota?
In Minnesota, visa sponsorship for customer success operations roles is most common at large enterprise employers and established tech companies. UnitedHealth Group, Optum, Target, Best Buy, and Medtronic have histories of H-1B visa sponsorship. Minneapolis-based SaaS companies and healthtech firms also hire for these roles, though sponsorship frequency varies by company size and hiring volume in any given year.
Which visa types are most common for customer success operations roles in Minnesota?
The H-1B is the most common visa category for customer success operations roles in Minnesota, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business, information systems, or a related discipline. Some candidates also enter through L-1 visa intracompany transfers if they're relocating from a multinational employer's foreign office. TN visa status is available for Canadian and Mexican nationals in qualifying management or analyst roles.
Which cities in Minnesota have the most customer success operations sponsorship jobs?
Minneapolis and St. Paul account for the large majority of customer success operations sponsorship jobs in Minnesota. The broader Twin Cities metro, including suburbs like Eden Prairie, Minnetonka, and Bloomington, hosts many of the state's major corporate headquarters and regional offices. Rochester has a smaller but notable presence tied to Mayo Clinic's technology and operations functions. Opportunities outside the metro are limited.
How to find customer success operations visa sponsorship jobs in Minnesota?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and lets you filter customer success operations roles by state, including Minnesota. Rather than sorting through postings that don't clarify sponsorship availability, Migrate Mate surfaces roles where sponsorship is part of the hiring profile. This saves significant time when targeting Twin Cities employers in healthcare technology, enterprise software, and operations-heavy industries that are active in this space.
Are there any state-specific considerations for customer success operations sponsorship in Minnesota?
Minnesota employers filing H-1B petitions for customer success operations roles must meet Department of Labor prevailing wage requirements for the specific job title and metro area, with the Twin Cities market having its own wage determinations. The University of Minnesota and regional business schools supply a steady pipeline of international graduates pursuing OPT, which means some employers in Minneapolis are already familiar with sponsorship processes. Roles with a stronger operational or analytical focus tend to have clearer specialty occupation standing than purely relationship-management titles.
What is the prevailing wage for sponsored customer success operations jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.