Customer Success Operations Visa Sponsorship Jobs in Minnesota

INTRODUCTION

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

ROLE AND RESPONSIBILITIES

The Vice President of Sales Operations is accountable lead the sales operations function, establish operational frameworks, in alignment with business strategy, to achieve revenue, margin, and market share objectives. This role will drive predictable, scalable revenue growth operations by optimizing sales planning, performance analytics, technology adoption, sales enablement, and deal execution. This role oversees core sales operational functions to ensure disciplined sales processes across the commercial organization.

Essential Functions

Strategic Planning & Commercial Insights:

• Define the long term sales operating strategy, aligning coverage, capacity, resource allocation, and growth priorities
• Establish enterprise frameworks for territory design, quota philosophy, market segmentation, and account prioritization and growth planning; guide commercial teams to focus on initiatives to advance business objectives

Performance Analytics & Reporting:

• Set the enterprise performance intelligence strategy, including dashboards, insights, and KPIs, to drive effective decision-making
• Establish governance for data quality, analytics standards, and compliance to ensure insights are reliable and actionable
• Drive improvements in forecast accuracy, productivity, win rates, retention, and technology adoption

Commercial Technology Leadership:

• Define the vision and roadmap for CRM and sales technology ecosystems that enable scale, efficiency, and a world class seller experience
• Prioritize technology investments, workflow modernization, and automation to deliver measurable business outcomes

Enablement & Training:

• Set the strategic direction for seller and leader enablement, ensuring onboarding, methodologies, plays, and messaging reinforce the commercial strategy
• Define expectations for leadership readiness, coaching effectiveness, continuous capability development, and enablement content governance, quality and standards

RFP & Deal Support:

• Establish the enterprise approach to strategic deals and RFPs, aligning deal governance, negotiation strategy, service levels, and post deal insights with revenue and margin objectives; provide clear operational standards and drive continuous improvement

Sales Compensation & Governance:

• Partner with Finance and Human Resources to ensure alignment on the sales compensation design philosophy and governance framework to reinforce performance, accountability, compliance, and alignment with financial objectives and enterprise priorities
• Comply with Company and department policies and standards; performs other duties as assigned

People Management:

• Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial duties
• Ensures direct reports are aware of and follow ethical business practices and Company’s Code of Conduct to maintain a supportive and productive working environment.

MINIMUM REQUIREMENTS

• Bachelor's Degree in Business, Finance, Economics or a related field, or equivalent education and/or experience
• 15 years of progressive experience in sales operations, revenue operations or commercial strategy and
• 8 years of leadership or people management experience

PREFERRED REQUIREMENTS

• Dental Industry experience

SKILLS AND ABILITIES

• Experience leading large-scale commercial redesign initiatives
• Proven leadership of multi-disciplinary operations teams
• Excellent written and verbal communication skills; ability to effectively communicate and collaborate with executives and cross functional leadership
• Expertise in CRM systems, sales analytics platforms, and sales enablement technologies
• Demonstrated success improving forecast accuracy and driving operational excellence
• Strong strategic thinking and planning capabilities, ability to translate strategy into clear operational priorities
• Demonstrated leadership skills, with the ability to lead through influence
• Proven decision-making skills, balancing data, risk, and business judgment in complex environments
• Ability to drive strategic direction and organizational change within a large or complex commercial function

PHYSICAL AND COGNITIVE DEMANDS

• Communicate/Hearing Frequently
• Communicate/Talking Frequently
• Learn New Tasks or Concepts Frequently
• Make Timely Decisions in the Context of a Workflow Frequently
• Complete Tasks Independently Constantly
• Maintain Focus Constantly
• Remember Processes & Procedures Constantly
• Stationary Position (Seated) Constantly
• Vision Constantly
• Hand/Eye Coordination Occasionally
• Bend Rarely
• Complete Tasks in a Noisy Environment Rarely
• Feeling/Grasping/Handling Rarely
• Move/Traverse Rarely
• Repetitive Motions Rarely

WORKING ENVIRONMENT

• Hazards Occasionally

ENVIRONMENTAL CONDITIONS

• Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.

TRAVEL REQUIREMENTS

• This position requires occasional travel (up to 20%)

COMPENSATION

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

• $227,000.00 - $302,733.33

WHAT'S IN IT FOR YOU:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program
• 401(k) Match Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.