Customer Success Operations Visa Sponsorship Jobs in Tennessee
Tennessee's customer success operations roles are concentrated in Nashville and Memphis, where healthcare technology companies like Qualifacts, HealthStream, and Avionte, alongside logistics and SaaS firms, regularly hire for these positions. Employers in this sector have sponsored H-1B visa and TN visas for operations professionals with backgrounds in CRM platforms, data analytics, and client lifecycle management.
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Job Description
The Assistant Director of Student Success & Engagement is the College of Connected Computing’s lead professional for the student experience outside the classroom. Reporting to the Director, Office of Student Services, the Assistant Director designs, builds, and administers the programs that support academic success, student engagement, leadership development, belonging, and persistence for students in the college’s degree programs.
Because the college is new, this is a build role. The Assistant Director establishes the programs, policies, operational processes, and assessment practices that will define the CCC student experience — the college’s tutoring program, honor society chapter(s), alumni mentorship program, student organization advising structure, and annual engagement calendar — in alignment with Vanderbilt University policy and in coordination with the central offices that share responsibility for students. Programs stood up now will serve the college’s first transfer cohorts and must be operating at scale for the first full incoming class in Fall 2027.
The Assistant Director works across the college and the university, partnering with faculty, students, alumni, Student Affairs, Global Education, Financial Aid, and the Dean of Students, and represents the college on university committees and initiatives related to student success. The role carries responsibility for assigned program budgets, program records and reporting, and the assessment data used to evaluate and improve the college’s student success work.
The College of Connected Computing (CCC) is Vanderbilt University’s first new college in more than four decades, dedicated to computer science, artificial intelligence, data science, cybersecurity, robotics, cyber-physical systems, and computational approaches to policy, law, the humanities, and the social sciences. Built on a “computing for all” philosophy, the college is designed to foster radical collaboration at the intersection of computing and every other discipline across the university.
The Office of Student Services is the college’s student-facing academic and student support function, responsible for academic advising and services, student success and engagement programming, and the operational processes that carry students from matriculation through degree completion. The office is being built alongside the college’s academic programs: CCC is enrolling transfer students now and expects its first full incoming class in Fall 2027, which means program design, policy development, and staffing are happening concurrently with day-to-day student support.
Note: Regular evening and weekend work is required to support student programs and events; limited travel may be required.
Duties and Responsibilities
Student Success & Academic Support
- Design, implement, and oversee the CCC Tutoring Program, including tutor recruitment, training, scheduling, quality standards, assessment, and continuous program improvement.
- Develop and administer academic support programming that improves student persistence and degree progress, coordinating with faculty and the college’s advising function on early intervention and referral.
- Coordinate and administer the college’s national honor society chapter(s), including chapter development, membership recruitment, induction ceremonies, compliance, reporting, and advisor support.
- Develop and manage the Alumni Mentorship Program, connecting students with alumni in support of academic, professional, and personal development.
- Coordinate scholarship communications and related student-facing processes in partnership with university offices.
Student Engagement, Leadership & Community
- Develop, implement, and assess a comprehensive student success and engagement strategy aligned with the mission and strategic priorities of the college.
- Build the annual student engagement calendar and create the signature events, traditions, and experiences that establish community, school pride, and the culture of the College of Connected Computing.
- Design and deliver programs that advance student engagement, leadership development, and student belonging.
- Serve as the primary advisor to CCC student organizations, developing governance processes, leadership training, organization recognition procedures, and operational guidelines in coordination with central Vanderbilt offices.
- Serve as the college’s liaison for Study Abroad and Study Away, working with Global Education and campus partners to support student participation in domestic and international experiential learning.
Program Development, Assessment & Administration
- Establish the programs, policies, operational workflows, and assessment plans of a new college’s student success function, and refine them as enrollment grows.
- Manage assigned program budgets, including expenditure tracking, documentation for supervisory review, and budget proposals for new and expanding programs.
- Maintain program records, prepare reports, and use participation and outcomes data to evaluate programs and inform continuous improvement.
- Ensure programs and events comply with university policy governing student organizations, programming, risk management, and student privacy.
Collaboration & Institutional Representation
- Build and maintain working relationships with Student Affairs, Student Organizations, Global Education, Financial Aid, the Dean of Students, and other central Vanderbilt offices to ensure coordinated student services and compliance with university policy.
- Represent the College of Connected Computing on university committees, task forces, and collaborative initiatives related to student success and engagement.
- Serve as a visible, accessible point of contact for CCC students, student leaders, and student organizations.
- Perform other duties as assigned.
Supervisory Relationships
This position does not have supervisory responsibility, and reports directly to the Director of the Office of Student Services.
Qualifications
Required
- Master’s degree from an accredited institution in higher education administration, student affairs, education, counseling, or a related field.
- Minimum of two years of progressively responsible professional experience in higher education, student affairs, student success, academic support, or a comparable college setting.
- Demonstrated experience developing, implementing, and assessing student success or student engagement initiatives.
- Demonstrated ability to build new programs, develop policies and operational processes, and carry projects from concept through implementation.
- Experience advising student organizations, honor societies, leadership programs, or comparable student engagement initiatives.
- Demonstrated creativity, initiative, and an entrepreneurial mindset, with the ability to identify opportunities, develop programming, and execute new ideas.
- Excellent communication, project management, organizational, and relationship-building skills.
- Ability to build collaborative partnerships across academic and administrative units.
- Knowledge of student development theory and of best practices in student success and engagement.
Note: Consistent with university practice, an equivalent combination of education and relevant professional experience will be considered in place of the stated degree requirement.
Preferred
- Experience establishing programs or services within a new or rapidly growing academic unit.
- Knowledge of national honor society governance and compliance requirements.
- Experience with tutoring, mentoring, scholarship, or experiential learning programs.
- Experience using assessment data to evaluate and improve student success initiatives.
- Familiarity with computing, engineering, or other STEM student populations.
Customer Success Operations Job Roles in Tennessee
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Search Customer Success Operations Jobs in TennesseeCustomer Success Operations Jobs in Tennessee: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in Tennessee?
Healthcare technology firms based in Nashville, including HealthStream and Qualifacts, along with logistics software companies and enterprise SaaS providers, have filed H-1B Labor Condition Applications for customer success operations roles in Tennessee. Larger employers with dedicated HR and legal infrastructure are generally more active sponsors than smaller startups, as the process requires significant compliance resources and employer commitment.
Which visa types are most common for customer success operations roles in Tennessee?
The H-1B is the most common visa for customer success operations professionals in Tennessee, provided the role requires a bachelor's degree in a specific field such as business, information systems, or a related discipline. Canadian and Mexican nationals may qualify for the TN visa under the NAFTA-successor USMCA if the role aligns with a covered category. Australian nationals should explore the E-3 visa as an additional pathway.
Which cities in Tennessee have the most customer success operations sponsorship jobs?
Nashville accounts for the majority of customer success operations sponsorship activity in Tennessee, driven by its concentration of healthcare IT companies, fintech firms, and enterprise software providers. Memphis sees hiring in this area primarily through logistics and supply chain technology companies. Smaller markets like Knoxville and Chattanooga have emerging tech sectors but produce fewer sponsored roles in this specific function.
How to find customer success operations visa sponsorship jobs in Tennessee?
Migrate Mate is designed specifically for this search, letting you filter customer success operations roles in Tennessee by visa sponsorship eligibility. Because many employers do not explicitly advertise sponsorship willingness in job postings, Migrate Mate surfaces verified sponsorship signals from LCA filings and employer history, which is especially useful for targeting healthcare technology and SaaS companies concentrated in the Nashville area.
Are there any Tennessee-specific considerations for customer success operations visa sponsorship?
Tennessee has no state income tax on wages, which affects prevailing wage comparisons since the Department of Labor sets H-1B wage levels based on regional data from the Nashville, Memphis, or Knoxville metropolitan statistical areas rather than statewide figures. Candidates with experience in healthcare IT platforms or supply chain software will find stronger employer alignment in Tennessee than generalist customer success backgrounds, since those are the dominant industries sponsoring in this state.
What is the prevailing wage for sponsored customer success operations jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.