Customer Success Operations Visa Sponsorship Jobs in Georgia
Georgia's customer success operations roles are concentrated in Atlanta, where technology companies, fintech firms, and enterprise software providers maintain significant operations. Employers like NCR Voyix, Salesforce, and Damballa's successors have established Atlanta as a credible hub. International candidates will find H-1B visa sponsorship available but competitive across this market.
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Get Access To All JobsOur Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Enablement & Operations Customer Success, Services NAM
Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team’s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.
Responsibilities
As a Regional Enablement & Operations Customer Success Manager for Services, you will support in the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The role will work closely with cross functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
Customer Engagement:
- Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
- Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
- Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Growing the Business:
- Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
- Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
- Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Technical & Program Readiness:
- Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
- Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products
All About You:
- Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
- Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
- Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
- Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
- Successful track record of identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
- Experience in creative thinking and development of innovative solutions to complex customer challenges
- Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
- Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Atlanta, Georgia: $106,000 - $175,000 USD
O'Fallon, Missouri: $106,000 - $175,000 USD
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Enablement & Operations Customer Success, Services NAM
Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team’s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.
Responsibilities
As a Regional Enablement & Operations Customer Success Manager for Services, you will support in the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The role will work closely with cross functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
Customer Engagement:
- Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
- Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
- Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Growing the Business:
- Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
- Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
- Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Technical & Program Readiness:
- Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
- Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products
All About You:
- Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
- Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
- Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
- Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
- Successful track record of identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
- Experience in creative thinking and development of innovative solutions to complex customer challenges
- Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
- Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Atlanta, Georgia: $106,000 - $175,000 USD
O'Fallon, Missouri: $106,000 - $175,000 USD
Customer Success Operations Job Roles in Georgia
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Search Customer Success Operations Jobs in GeorgiaCustomer Success Operations Jobs in Georgia: Frequently Asked Questions
Which companies in Georgia sponsor visas for customer success operations roles?
Atlanta-based technology and enterprise software companies are the most active sponsors for customer success operations positions in Georgia. NCR Voyix, Global Payments, Salesforce's Atlanta office, and Mailchimp (now part of Intuit) have historically filed H-1B petitions for operations-oriented roles. Larger financial technology firms headquartered in the metro area also sponsor regularly, particularly for roles involving platform implementation, client onboarding, and operations analytics.
Which visa types are most common for customer success operations roles in Georgia?
The H-1B is the most common visa category for customer success operations professionals in Georgia, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a related field such as business, information systems, or computer science. Candidates already holding L-1 visa intracompany transferee status or O-1 visas may also transition into these roles. TN visa status applies only to Canadian and Mexican nationals in specifically listed occupations.
Which cities in Georgia have the most customer success operations sponsorship jobs?
Atlanta accounts for the overwhelming majority of customer success operations sponsorship opportunities in Georgia. Midtown and Buckhead host many technology company offices, while the suburbs of Alpharetta and Dunwoody have become recognized technology corridors with enterprise software and SaaS employers. Augusta and Savannah have a smaller presence, primarily through healthcare IT and logistics companies, but sponsorship activity outside metro Atlanta is considerably limited.
How to find customer success operations visa sponsorship jobs in Georgia?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify customer success operations openings in Georgia without sifting through roles that don't offer sponsorship. You can narrow results by state and role type to surface Atlanta-area positions at technology, fintech, and enterprise software companies. This is particularly useful for candidates on OPT or those navigating H-1B timelines who need confirmed sponsorship upfront.
Are there any Georgia-specific considerations for customer success operations candidates seeking visa sponsorship?
Georgia does not impose state-level immigration requirements beyond federal standards, but the Atlanta technology market is competitive. Georgia Tech and Emory University produce a strong local pipeline of candidates, which means international applicants benefit from highlighting specialized platform expertise or prior enterprise client experience. Employers filing H-1B petitions must meet Department of Labor prevailing wage requirements for the Atlanta metropolitan statistical area, which affects how roles are classified and posted.
What is the prevailing wage for sponsored customer success operations jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.