Customer Success Operations Visa Sponsorship Jobs in Florida
Florida's customer success operations roles are concentrated in Miami, Tampa, and Orlando, where tech companies, SaaS platforms, and fintech firms maintain significant operations. Employers like Chewy, Citrix, and Ultimate Kronos Group have sponsored international talent for operations-focused roles. The state's growing tech corridor makes it an active market for visa sponsorship in this field.
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Get Access To All JobsINTRODUCTION
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.
ROLE AND RESPONSIBILITIES
As a Scaled Enterprise CSM, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent significant expansion potential and require a blend of scaled, data-driven engagement with the executive presence and polish needed to hold their own with stakeholders at large, complex organizations.
What you’ll do:
- Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion.
- Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels.
- Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book.
- Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to the needs of a high-volume, high-potential account segment.
- Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.
- Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value.
- Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey.
- Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base.
- Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio.
BASIC QUALIFICATIONS
About you:
- 3+ years of experience in Customer Success, Account Management, or a customer-facing role, preferably with exposure to enterprise or complex accounts.
- Comfortable engaging with senior business stakeholders, including C-suite and VP-level executives at large organizations — you communicate with confidence, clarity, and polish.
- Experienced working with data and analytics to inform decisions, prioritize engagement, and identify risk and opportunity across a large account base.
- Familiar with customer success platforms, CRM tools, and automation systems (e.g., Gainsight, Salesforce, Outreach, Gong) and eager to apply them at scale.
- Exposure to an industrial or operational environment is a plus (e.g., manufacturing, facilities, engineering, or frontline workforce teams).
- Curious about automation and AI and motivated to find smarter, more scalable ways to engage and support customers.
- Highly organized and process-driven, with the ability to manage multiple programs and a large portfolio simultaneously without dropping the ball.
- Strong analytical and problem-solving skills — you translate data into insight and insight into action.
- Passionate about customer outcomes and energized by the opportunity to build scalable programs that make a real impact.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A work culture where you’ll work alongside people across the globe who reflect the MaintainX values: Smart, Humble, Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated.
About us
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
INTRODUCTION
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.
ROLE AND RESPONSIBILITIES
As a Scaled Enterprise CSM, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent significant expansion potential and require a blend of scaled, data-driven engagement with the executive presence and polish needed to hold their own with stakeholders at large, complex organizations.
What you’ll do:
- Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion.
- Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels.
- Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book.
- Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to the needs of a high-volume, high-potential account segment.
- Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.
- Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value.
- Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey.
- Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base.
- Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio.
BASIC QUALIFICATIONS
About you:
- 3+ years of experience in Customer Success, Account Management, or a customer-facing role, preferably with exposure to enterprise or complex accounts.
- Comfortable engaging with senior business stakeholders, including C-suite and VP-level executives at large organizations — you communicate with confidence, clarity, and polish.
- Experienced working with data and analytics to inform decisions, prioritize engagement, and identify risk and opportunity across a large account base.
- Familiar with customer success platforms, CRM tools, and automation systems (e.g., Gainsight, Salesforce, Outreach, Gong) and eager to apply them at scale.
- Exposure to an industrial or operational environment is a plus (e.g., manufacturing, facilities, engineering, or frontline workforce teams).
- Curious about automation and AI and motivated to find smarter, more scalable ways to engage and support customers.
- Highly organized and process-driven, with the ability to manage multiple programs and a large portfolio simultaneously without dropping the ball.
- Strong analytical and problem-solving skills — you translate data into insight and insight into action.
- Passionate about customer outcomes and energized by the opportunity to build scalable programs that make a real impact.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A work culture where you’ll work alongside people across the globe who reflect the MaintainX values: Smart, Humble, Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated.
About us
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Customer Success Operations Job Roles in Florida
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Search Customer Success Operations Jobs in FloridaCustomer Success Operations Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in Florida?
Florida-based companies with a track record of sponsoring international workers in operations and customer success functions include Chewy, Citrix Systems, Ultimate Kronos Group (UKG), and various SaaS and fintech firms headquartered in Miami and Tampa. Larger enterprises tend to have established immigration programs, making them more likely to support H-1B visa and other work visa categories for customer success operations hires.
Which visa types are most common for customer success operations roles in Florida?
The H-1B is the most common visa category for customer success operations roles in Florida, provided the position qualifies as a specialty occupation requiring a bachelor's degree or higher in a relevant field such as business, information systems, or a related discipline. Candidates already holding TN visa, O-1 visa, or L-1 visa status may also find opportunities, depending on their background and the employer's existing sponsorship infrastructure.
Which cities in Florida have the most customer success operations sponsorship jobs?
Miami leads Florida for customer success operations sponsorship activity, driven by its concentration of technology, fintech, and Latin American regional headquarters. Tampa is a strong second, with UKG, Jabil, and several SaaS companies based there. Orlando also has a notable presence, particularly among hospitality technology and enterprise software firms that hire for customer-facing operations roles.
How to find customer success operations visa sponsorship jobs in Florida?
Migrate Mate is built specifically for international job seekers and filters customer success operations roles in Florida by visa sponsorship eligibility, saving significant research time. Beyond browsing Migrate Mate, targeting employers with active H-1B filing histories in Florida's tech and SaaS sectors improves your odds. Tailoring your application to highlight operations metrics, CRM proficiency, and cross-functional coordination strengthens your profile for these roles.
Are there any Florida-specific considerations for customer success operations sponsorship candidates?
Florida has no state income tax, which affects how employers frame compensation benchmarks and how candidates should evaluate offers relative to prevailing wage determinations under the H-1B program. The state's strong Latin American business ties mean bilingual candidates with Spanish or Portuguese proficiency have a competitive edge in Miami-area customer success operations roles. Florida's university system, including the University of Florida and University of South Florida, also supplies a pipeline that international candidates compete alongside.
What is the prevailing wage for sponsored customer success operations jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.