Customer Success Operations Visa Sponsorship Jobs in Florida
Florida's customer success operations roles are concentrated in Miami, Tampa, and Orlando, where tech companies, SaaS platforms, and fintech firms maintain significant operations. Employers like Chewy, Citrix, and Ultimate Kronos Group have sponsored international talent for operations-focused roles. The state's growing tech corridor makes it an active market for visa sponsorship in this field.
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Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
This is a remote (U.S. based) position however occasional travel to support customer meetings, events, implementations, and strategic relationship development.
Customer Success Manager II
The Customer Success Manager II independently manages a complex portfolio of customer relationships with accountability for customer health, retention, renewals, growth, program performance, and value realization. The CSM II serves as a strategic advisor to customers and brokers, translates utilization and outcomes data into actionable recommendations, manages risks and escalations, and coordinates cross-functional resources to deliver strong customer and business outcomes.
Duties
- Own an assigned book of business with accountability for customer health, retention, renewal readiness, revenue protection, and growth.
- Lead renewal strategy and execution for assigned accounts, including contract review, rate recommendations, customer positioning, negotiation support, and timely completion of required documentation.
- Develop and advance cross-sell and upsell opportunities by identifying customer needs, building value-based recommendations, and partnering with Sales and leadership to close opportunities.
- Serve as a trusted advisor to customers and brokers on program strategy, utilization, engagement, organizational needs, service scope, and available Revive solutions.
- Lead strategic account planning, including customer goals, stakeholder mapping, risks, engagement strategy, renewal plan, and growth opportunities.
- Analyze utilization, engagement, outcomes, service quality, and financial/ROI data; create executive-ready insights and recommendations that demonstrate value and guide customer decisions.
- Lead quarterly and annual business reviews for assigned accounts and tailor recommendations to the customer's workforce, benefits strategy, and business priorities.
- Identify leading indicators of churn or dissatisfaction, develop recovery plans, coordinate contract saves, and maintain clear ownership and timelines for at-risk accounts.
- Oversee implementations, platform migrations, benefit changes, and customer transitions to ensure delivery aligns with contract requirements and intended customer/member experience.
- Manage complex customer complaints and escalations, coordinating Product, Clinical, Operations, Provider Relations, Quality, Reporting, Finance, Marketing, Contracts, and other teams as needed.
- Maintain accurate CRM and forecasting data, including account health, renewal status, risks, opportunities, economic buyers, decision-makers, and next steps.
- Actively capture and synthesize Voice of the Customer and Voice of the Member insights to influence service delivery, Product priorities, customer communications, and internal process improvements.
- Use AI-enabled and digital productivity tools responsibly to improve analysis, workflow efficiency, customer preparation, and scalability.
- Participate in customer presentations, finalist meetings, RFP/RFQ support, annual meetings, events, and other strategic relationship-building opportunities.
- Travel as needed to support customer meetings, events, implementations, and strategic relationship development.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
- 3-5+ years of progressive experience in Customer Success, strategic account management, employee benefits, healthcare/digital health, SaaS, or related B2B client management.
- Demonstrated experience independently managing a customer portfolio with responsibility for retention, renewals, and/or revenue growth.
- Strong consultative and commercial skills with the ability to connect customer needs to solutions and business outcomes.
- Ability to interpret customer data and translate utilization, engagement, outcomes, and financial information into clear recommendations and value stories.
- Excellent executive communication, presentation, negotiation, written communication, and stakeholder-management skills.
- Experience managing customer risk, escalations, implementation complexity, and competing priorities.
- Proficiency with CRM systems, digital platforms, reporting/analytics tools, and Microsoft Office or equivalent productivity tools.
- Ability to lead through influence in a matrixed, cross-functional environment.
Preferred Qualifications
- Experience in digital health, healthcare, employee benefits, behavioral health, EAP, virtual care, health plans, benefits consulting, or healthcare SaaS.
- Experience working with brokers, consultants, HR/Benefits leaders, or other employer decision-makers.
- Experience with customer health scoring, forecasting, ROI/value realization, account planning, or change management.
About us:
Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
This is a remote (U.S. based) position however occasional travel to support customer meetings, events, implementations, and strategic relationship development.
Customer Success Manager II
The Customer Success Manager II independently manages a complex portfolio of customer relationships with accountability for customer health, retention, renewals, growth, program performance, and value realization. The CSM II serves as a strategic advisor to customers and brokers, translates utilization and outcomes data into actionable recommendations, manages risks and escalations, and coordinates cross-functional resources to deliver strong customer and business outcomes.
Duties
- Own an assigned book of business with accountability for customer health, retention, renewal readiness, revenue protection, and growth.
- Lead renewal strategy and execution for assigned accounts, including contract review, rate recommendations, customer positioning, negotiation support, and timely completion of required documentation.
- Develop and advance cross-sell and upsell opportunities by identifying customer needs, building value-based recommendations, and partnering with Sales and leadership to close opportunities.
- Serve as a trusted advisor to customers and brokers on program strategy, utilization, engagement, organizational needs, service scope, and available Revive solutions.
- Lead strategic account planning, including customer goals, stakeholder mapping, risks, engagement strategy, renewal plan, and growth opportunities.
- Analyze utilization, engagement, outcomes, service quality, and financial/ROI data; create executive-ready insights and recommendations that demonstrate value and guide customer decisions.
- Lead quarterly and annual business reviews for assigned accounts and tailor recommendations to the customer's workforce, benefits strategy, and business priorities.
- Identify leading indicators of churn or dissatisfaction, develop recovery plans, coordinate contract saves, and maintain clear ownership and timelines for at-risk accounts.
- Oversee implementations, platform migrations, benefit changes, and customer transitions to ensure delivery aligns with contract requirements and intended customer/member experience.
- Manage complex customer complaints and escalations, coordinating Product, Clinical, Operations, Provider Relations, Quality, Reporting, Finance, Marketing, Contracts, and other teams as needed.
- Maintain accurate CRM and forecasting data, including account health, renewal status, risks, opportunities, economic buyers, decision-makers, and next steps.
- Actively capture and synthesize Voice of the Customer and Voice of the Member insights to influence service delivery, Product priorities, customer communications, and internal process improvements.
- Use AI-enabled and digital productivity tools responsibly to improve analysis, workflow efficiency, customer preparation, and scalability.
- Participate in customer presentations, finalist meetings, RFP/RFQ support, annual meetings, events, and other strategic relationship-building opportunities.
- Travel as needed to support customer meetings, events, implementations, and strategic relationship development.
Requirements
- Bachelor's degree or equivalent combination of education and relevant professional experience preferred.
- 3-5+ years of progressive experience in Customer Success, strategic account management, employee benefits, healthcare/digital health, SaaS, or related B2B client management.
- Demonstrated experience independently managing a customer portfolio with responsibility for retention, renewals, and/or revenue growth.
- Strong consultative and commercial skills with the ability to connect customer needs to solutions and business outcomes.
- Ability to interpret customer data and translate utilization, engagement, outcomes, and financial information into clear recommendations and value stories.
- Excellent executive communication, presentation, negotiation, written communication, and stakeholder-management skills.
- Experience managing customer risk, escalations, implementation complexity, and competing priorities.
- Proficiency with CRM systems, digital platforms, reporting/analytics tools, and Microsoft Office or equivalent productivity tools.
- Ability to lead through influence in a matrixed, cross-functional environment.
Preferred Qualifications
- Experience in digital health, healthcare, employee benefits, behavioral health, EAP, virtual care, health plans, benefits consulting, or healthcare SaaS.
- Experience working with brokers, consultants, HR/Benefits leaders, or other employer decision-makers.
- Experience with customer health scoring, forecasting, ROI/value realization, account planning, or change management.
Customer Success Operations Job Roles in Florida
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Search Customer Success Operations Jobs in FloridaCustomer Success Operations Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer success operations roles in Florida?
Florida-based companies with a track record of sponsoring international workers in operations and customer success functions include Chewy, Citrix Systems, Ultimate Kronos Group (UKG), and various SaaS and fintech firms headquartered in Miami and Tampa. Larger enterprises tend to have established immigration programs, making them more likely to support H-1B visa and other work visa categories for customer success operations hires.
Which visa types are most common for customer success operations roles in Florida?
The H-1B is the most common visa category for customer success operations roles in Florida, provided the position qualifies as a specialty occupation requiring a bachelor's degree or higher in a relevant field such as business, information systems, or a related discipline. Candidates already holding TN visa, O-1 visa, or L-1 visa status may also find opportunities, depending on their background and the employer's existing sponsorship infrastructure.
Which cities in Florida have the most customer success operations sponsorship jobs?
Miami leads Florida for customer success operations sponsorship activity, driven by its concentration of technology, fintech, and Latin American regional headquarters. Tampa is a strong second, with UKG, Jabil, and several SaaS companies based there. Orlando also has a notable presence, particularly among hospitality technology and enterprise software firms that hire for customer-facing operations roles.
How to find customer success operations visa sponsorship jobs in Florida?
Migrate Mate is built specifically for international job seekers and filters customer success operations roles in Florida by visa sponsorship eligibility, saving significant research time. Beyond browsing Migrate Mate, targeting employers with active H-1B filing histories in Florida's tech and SaaS sectors improves your odds. Tailoring your application to highlight operations metrics, CRM proficiency, and cross-functional coordination strengthens your profile for these roles.
Are there any Florida-specific considerations for customer success operations sponsorship candidates?
Florida has no state income tax, which affects how employers frame compensation benchmarks and how candidates should evaluate offers relative to prevailing wage determinations under the H-1B program. The state's strong Latin American business ties mean bilingual candidates with Spanish or Portuguese proficiency have a competitive edge in Miami-area customer success operations roles. Florida's university system, including the University of Florida and University of South Florida, also supplies a pipeline that international candidates compete alongside.
What is the prevailing wage for sponsored customer success operations jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.