Service Tech Visa Sponsorship Jobs in Texas
Service tech roles in Texas span oil and gas equipment, HVAC systems, industrial machinery, and medical devices, with major employers like Schlumberger, Baker Hughes, and Siemens Energy actively hiring across Houston, Dallas, and San Antonio. The state's concentration of energy and manufacturing operations makes it one of the more active markets for sponsored service technician positions.
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Get Access To All JobsAs a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
30 Corporate Woods, Brighton, New York, United States of America, 14623
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
900084 ISD Customer Service Business
Work Shift:
UR - Day (United States of America)
Range:
UR URG 109 H
Compensation Range:
$27.16 - $38.03
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Supports the lower-level staff regarding troubleshooting and escalations. Resolves high-level troubleshooting and complex issues with servers, email, issues with NetID's in LDAP and desktop applications, hardware and operating systems. Works with supervisor to monitor and evaluate lower-level staff and brings forward any performance issues or concerns. Assists with reporting on agent and team metrics. May provide on-call support. Provides second level server systems administration and email administration triage for Windows, Mac, LINUX, and UNIX server issues. Accountable for support documentation of systems, procedures, diagnostic processes and methods to determine root cause of complex technical issues and resolving such issues. Acts as a System Administrator for various tools and systems.
ESSENTIAL FUNCTIONS
- Acts as an escalation point for pre-defined requests that cannot be resolved at Level I or Level II Support and other IT support areas in the University.
- Resolves high-level technical problems for customers across IT areas that are received via Service Desk intake mechanisms, such as service tickets and email.
- May provide some oversight of lower-level personnel. Assists with mentoring and supporting agents during processing of incoming incidents and requests to ensure the highest level of customer service. Assists in allocation and assignment of resources as needed. May assist with recruiting efforts and providing feedback on performance of lower-level support.
- Acts as a System Administrator for various tools and systems.
- Provides technical response and support for service interruptions and maintenance activities. Reports urgent and emergency technical problems associated with the computer network, including on-site and off-site locations.
- Represents the Service Desk support areas for new services entering into the University. Ensures documentation, communication and/or training is completed for support before go-live date following the appropriate process(es).
- Acts as facilitator and/or participant in meetings with other IT teams. Reviews tickets to determine appropriate transition of work between Service Desk team members. Identifies opportunities for process improvements.
- Keeps abreast of current desktop, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities. Maintains working knowledge of common systems and technologies.
- Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
- High School diploma or equivalent and 2 years of customer service or other relevant experience required
- Associate's degree preferred
- Or equivalent combination of education and experience
- 1 year of experience in a leadership capacity preferred
- Experience with advanced troubleshooting computer hardware and software issues for both Macintosh- and Intel-based computers preferred
- Advanced experience supporting multiple technologies/hardware preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to travel between work sites required
- Flexibility to work necessary shifts to accommodate 24/7 coverage, which may include nights, weekends and holidays required
- Exceptional customer skills, including the ability to diffuse difficult situations required
- Strong communication skills required
- Ability to accurately describe a technical issue and interpret a user’s description of the problem required
- Intermediate understanding of LAN/WAN technologies preferred
- Ability to troubleshoot hardware/software, network and network configuration (TCP/IP), including the ability to troubleshoot without remote access preferred
- Network troubleshooting and network configuration troubleshooting skills preferred
LICENSES AND CERTIFICATIONS
- CompTIA A+ Certification or Google IT certification upon hire preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
30 Corporate Woods, Brighton, New York, United States of America, 14623
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
900084 ISD Customer Service Business
Work Shift:
UR - Day (United States of America)
Range:
UR URG 109 H
Compensation Range:
$27.16 - $38.03
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Supports the lower-level staff regarding troubleshooting and escalations. Resolves high-level troubleshooting and complex issues with servers, email, issues with NetID's in LDAP and desktop applications, hardware and operating systems. Works with supervisor to monitor and evaluate lower-level staff and brings forward any performance issues or concerns. Assists with reporting on agent and team metrics. May provide on-call support. Provides second level server systems administration and email administration triage for Windows, Mac, LINUX, and UNIX server issues. Accountable for support documentation of systems, procedures, diagnostic processes and methods to determine root cause of complex technical issues and resolving such issues. Acts as a System Administrator for various tools and systems.
ESSENTIAL FUNCTIONS
- Acts as an escalation point for pre-defined requests that cannot be resolved at Level I or Level II Support and other IT support areas in the University.
- Resolves high-level technical problems for customers across IT areas that are received via Service Desk intake mechanisms, such as service tickets and email.
- May provide some oversight of lower-level personnel. Assists with mentoring and supporting agents during processing of incoming incidents and requests to ensure the highest level of customer service. Assists in allocation and assignment of resources as needed. May assist with recruiting efforts and providing feedback on performance of lower-level support.
- Acts as a System Administrator for various tools and systems.
- Provides technical response and support for service interruptions and maintenance activities. Reports urgent and emergency technical problems associated with the computer network, including on-site and off-site locations.
- Represents the Service Desk support areas for new services entering into the University. Ensures documentation, communication and/or training is completed for support before go-live date following the appropriate process(es).
- Acts as facilitator and/or participant in meetings with other IT teams. Reviews tickets to determine appropriate transition of work between Service Desk team members. Identifies opportunities for process improvements.
- Keeps abreast of current desktop, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities. Maintains working knowledge of common systems and technologies.
- Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
- High School diploma or equivalent and 2 years of customer service or other relevant experience required
- Associate's degree preferred
- Or equivalent combination of education and experience
- 1 year of experience in a leadership capacity preferred
- Experience with advanced troubleshooting computer hardware and software issues for both Macintosh- and Intel-based computers preferred
- Advanced experience supporting multiple technologies/hardware preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to travel between work sites required
- Flexibility to work necessary shifts to accommodate 24/7 coverage, which may include nights, weekends and holidays required
- Exceptional customer skills, including the ability to diffuse difficult situations required
- Strong communication skills required
- Ability to accurately describe a technical issue and interpret a user’s description of the problem required
- Intermediate understanding of LAN/WAN technologies preferred
- Ability to troubleshoot hardware/software, network and network configuration (TCP/IP), including the ability to troubleshoot without remote access preferred
- Network troubleshooting and network configuration troubleshooting skills preferred
LICENSES AND CERTIFICATIONS
- CompTIA A+ Certification or Google IT certification upon hire preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Service Tech Job Roles in Texas
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Search Service Tech Jobs in TexasService Tech Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for service techs in Texas?
Energy and industrial companies account for a significant share of service tech sponsorships in Texas. Schlumberger, Halliburton, Baker Hughes, and Weatherford regularly sponsor technicians for oilfield and equipment service roles in the Houston area. Siemens Energy, ABB, and Emerson also sponsor service technicians for power generation and industrial automation work across Dallas and Houston. Medical device companies like Philips and GE HealthCare sponsor field service engineers in major metros as well.
Which visa types are most common for service tech roles in Texas?
The H-1B visa is the most common visa for service tech roles that require a bachelor's degree in a relevant field, such as electrical or mechanical engineering. Roles requiring hands-on technical training rather than a four-year degree may qualify under the H-2B visa for temporary nonagricultural workers, though this category has annual caps and seasonal limitations. TN visas are available for Canadian and Mexican nationals in specific technical occupations. Eligibility depends on how the employer defines the role and its educational requirements.
Which cities in Texas have the most service tech sponsorship jobs?
Houston leads by a wide margin, driven by its concentration of oil and gas, petrochemical, and energy companies that rely heavily on field and equipment service technicians. Dallas and Fort Worth follow, with strong demand from telecommunications, industrial automation, and data center operations. San Antonio has a growing presence in medical device and healthcare technology service roles. Austin sees demand from semiconductor and clean energy companies, particularly for technicians supporting advanced manufacturing equipment.
How to find service tech visa sponsorship jobs in Texas?
Migrate Mate is the most direct way to find service tech visa sponsorship jobs in Texas, since the platform filters specifically for roles where employers have a documented history of sponsoring work visas. Searching by state and role lets you focus on Texas-based openings in energy, industrial, and medical sectors rather than sorting through listings that don't offer sponsorship. Creating a profile on Migrate Mate also helps match your technical background to relevant openings across Houston, Dallas, and San Antonio.
Are there any Texas-specific factors that affect service tech visa sponsorship?
Texas's energy industry creates consistent demand for service technicians with specialized skills in oilfield equipment, turbines, and industrial controls, which supports ongoing sponsorship activity even outside H-1B cap season. Texas A&M, UT Austin, and the University of Houston produce engineering graduates who sometimes transition into field service roles, creating local pipelines employers draw from. Because many service tech roles in Texas are tied to project-based energy work, sponsorship availability can shift with commodity prices and capital spending cycles in the sector.
What is the prevailing wage for sponsored service tech jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.