Support Associate Visa Sponsorship Jobs in Utah
Support associate roles in Utah are concentrated in Salt Lake City and Provo, where tech companies, financial services firms, and healthcare organizations actively hire. Employers like Adobe, Qualtrics, and Pluralsight have sponsored visa candidates for customer-facing support positions, making Utah one of the more active states for this role type.
Find Support Associate JobsOverview
Showing 5 of 76+ Support Associate Jobs in Utah with Visa Sponsorship
See all 76+ Support Associate Jobs in Utah with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Associate Jobs in Utah with Visa Sponsorship.
Get Access To All JobsSUMMARY
At Select Bankcard, we work every day to build trusting relationships with our merchants, partners, and employees. We’re a full-service payment technology provider in Lehi, UT, and we’re growing! In the Merchant Support position, we are looking for a motivated, customer-focused professional to join our team and grow with us. This job is full time and onsite in Lehi, UT.
WHY WORK AT SELECT BANKCARD?
Select Bankcard cares about our employees. You can see this in our industry-leading benefits, including 100% paid health and dental insurance; you can hear about it in our Glassdoor Reviews. We’ve been in this business for over a decade, and a big factor in our success has been the relationships we have with our team members. We know that you have a life outside of work, and we do everything we can to support it. You’ll have the opportunity to expand your skill set and directly impact the company. Plus, we’re growing rapidly, and there are lots of opportunities for growth here!
WHAT IS MERCHANT SERVICES?
Basically, Select Bankcard helps businesses process payments, including credit cards, debit cards, ACH, and gift cards. From start to finish, we do everything to facilitate our merchant’s payment processing capabilities, from processing their applications, setting up their account, supplying them with equipment to process transactions, performing account changes, troubleshooting product issues, maintaining risk, and handling disputes. We provide innovative systems and technologies while utilizing cutting-edge business practices and strategies to simplify and improve the lives of our customers.
COMPENSATION AND BENEFITS
The Merchant Support Specialist position offers an annual salary of $42,000. We provide excellent 100% company paid health and dental insurance (for you and your dependents) with monthly employer contributions to an HSA, paid holidays, competitive paid time off, paid parental leave, an onsite gym, and monthly massages. Plus, our offices are great! Everyone has private offices and we have a fully stocked break room, arcade games, a golf simulator, ping pong tables, a pickleball court, and soda machines in office. We also get together for several company-paid events per year.
THE JOB
The Merchant Support Specialist serves as the first point of contact for our merchants and is responsible for providing a high level of personalized, white-glove support. This role focuses on helping merchants understand their accounts, resolve day-to-day questions, and feel confident using their payment processing services. This is a full-time, in-office position in our Lehi Utah office, Monday through Friday from 9:30 AM–6:30 PM. Merchant Support Specialists spend a significant portion of their day assisting merchants by phone and email and are expected to take ownership of requests through resolution.
Responsibilities
- Respond to inbound phone calls and emails from merchants, sales agents, and internal departments
- Provide white-glove support by taking ownership of merchant questions and issues through resolution
- Educate merchants on account functionality, payment processing, transaction types, and equipment use
- Assist with funding questions, batch activity, deposit reconciliation, and other account-related inquiries
- Review merchant processing statements and help merchants understand fees, transactions, and account activity
- Provide basic terminal troubleshooting and assist with common processing issues
- Assist with basic underwriting questions and outstanding account requirements
- Set up approved merchant accounts and coordinate account activation
- Program and deploy payment processing equipment as needed
- Coordinate with Risk, Underwriting, Technical Support, and other internal departments when additional assistance is needed
- Translate payment-processing information into clear, easy-to-understand explanations for merchants
- Document merchant interactions and maintain accurate account notes
- Create and maintain knowledge-base articles and departmental procedures
- Support additional Merchant Support projects and initiatives as needed
QUALIFICATIONS
- One year of customer service or support experience preferred
- Strong verbal and written communication skills
- Comfortable assisting customers over the phone and through email
- Strong problem-solving and organizational skills
- Ability to learn new systems, processes, and payment-processing terminology
- Detail-oriented with a strong sense of ownership and follow-through
- Ability to work well in a fast-paced, team-oriented environment
- Basic computer proficiency
- Merchant services, banking, or technical support experience is a plus, but not required
SUMMARY
At Select Bankcard, we work every day to build trusting relationships with our merchants, partners, and employees. We’re a full-service payment technology provider in Lehi, UT, and we’re growing! In the Merchant Support position, we are looking for a motivated, customer-focused professional to join our team and grow with us. This job is full time and onsite in Lehi, UT.
WHY WORK AT SELECT BANKCARD?
Select Bankcard cares about our employees. You can see this in our industry-leading benefits, including 100% paid health and dental insurance; you can hear about it in our Glassdoor Reviews. We’ve been in this business for over a decade, and a big factor in our success has been the relationships we have with our team members. We know that you have a life outside of work, and we do everything we can to support it. You’ll have the opportunity to expand your skill set and directly impact the company. Plus, we’re growing rapidly, and there are lots of opportunities for growth here!
WHAT IS MERCHANT SERVICES?
Basically, Select Bankcard helps businesses process payments, including credit cards, debit cards, ACH, and gift cards. From start to finish, we do everything to facilitate our merchant’s payment processing capabilities, from processing their applications, setting up their account, supplying them with equipment to process transactions, performing account changes, troubleshooting product issues, maintaining risk, and handling disputes. We provide innovative systems and technologies while utilizing cutting-edge business practices and strategies to simplify and improve the lives of our customers.
COMPENSATION AND BENEFITS
The Merchant Support Specialist position offers an annual salary of $42,000. We provide excellent 100% company paid health and dental insurance (for you and your dependents) with monthly employer contributions to an HSA, paid holidays, competitive paid time off, paid parental leave, an onsite gym, and monthly massages. Plus, our offices are great! Everyone has private offices and we have a fully stocked break room, arcade games, a golf simulator, ping pong tables, a pickleball court, and soda machines in office. We also get together for several company-paid events per year.
THE JOB
The Merchant Support Specialist serves as the first point of contact for our merchants and is responsible for providing a high level of personalized, white-glove support. This role focuses on helping merchants understand their accounts, resolve day-to-day questions, and feel confident using their payment processing services. This is a full-time, in-office position in our Lehi Utah office, Monday through Friday from 9:30 AM–6:30 PM. Merchant Support Specialists spend a significant portion of their day assisting merchants by phone and email and are expected to take ownership of requests through resolution.
Responsibilities
- Respond to inbound phone calls and emails from merchants, sales agents, and internal departments
- Provide white-glove support by taking ownership of merchant questions and issues through resolution
- Educate merchants on account functionality, payment processing, transaction types, and equipment use
- Assist with funding questions, batch activity, deposit reconciliation, and other account-related inquiries
- Review merchant processing statements and help merchants understand fees, transactions, and account activity
- Provide basic terminal troubleshooting and assist with common processing issues
- Assist with basic underwriting questions and outstanding account requirements
- Set up approved merchant accounts and coordinate account activation
- Program and deploy payment processing equipment as needed
- Coordinate with Risk, Underwriting, Technical Support, and other internal departments when additional assistance is needed
- Translate payment-processing information into clear, easy-to-understand explanations for merchants
- Document merchant interactions and maintain accurate account notes
- Create and maintain knowledge-base articles and departmental procedures
- Support additional Merchant Support projects and initiatives as needed
QUALIFICATIONS
- One year of customer service or support experience preferred
- Strong verbal and written communication skills
- Comfortable assisting customers over the phone and through email
- Strong problem-solving and organizational skills
- Ability to learn new systems, processes, and payment-processing terminology
- Detail-oriented with a strong sense of ownership and follow-through
- Ability to work well in a fast-paced, team-oriented environment
- Basic computer proficiency
- Merchant services, banking, or technical support experience is a plus, but not required
Support Associate Job Roles in Utah
See all 76+ Support Associate Jobs in Utah
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Support Associate Jobs in UtahSupport Associate Jobs in Utah: Frequently Asked Questions
Which companies in Utah sponsor visas for support associates?
Technology and SaaS companies are the most consistent sponsors for support associate roles in Utah. Adobe, Qualtrics, Pluralsight, and Domo have all filed Labor Condition Applications for customer and technical support positions in the state. Financial services firms in Salt Lake City and healthcare technology companies in the Provo-Orem corridor also appear in sponsorship filings for this role category.
Which visa types are most common for support associate roles in Utah?
The H-1B visa is the most common visa for support associate roles where the position requires a bachelor's degree in a specific field, such as information technology, business, or a related discipline. The TN visa is available for Canadian and Mexican nationals in qualifying specialty occupations. Some employers also support OPT and STEM OPT extensions for recent graduates before pursuing H-1B visa sponsorship.
Which cities in Utah have the most support associate sponsorship jobs?
Salt Lake City and the Provo-Orem metro area, often called Silicon Slopes, account for the majority of support associate sponsorship activity in Utah. Salt Lake City draws financial services and enterprise tech employers, while Provo is home to a dense cluster of SaaS and software companies. Ogden and St. George have a smaller but growing presence in customer support hiring.
How to find support associate visa sponsorship jobs in Utah?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search support associate roles in Utah without sorting through positions that don't offer sponsorship. The platform is built for international job seekers and surfaces employers who have a verified history of sponsoring work visas. For support roles in Utah's tech corridor, filtering by Salt Lake City and Provo on Migrate Mate will return the most relevant results.
Are there state-specific factors that affect visa sponsorship for support associates in Utah?
Utah's Silicon Slopes tech community has created a high concentration of SaaS employers familiar with H-1B sponsorship processes, which generally improves hiring prospects for international candidates in support roles. The University of Utah and Brigham Young University produce graduates who often pursue OPT positions locally, creating an established pipeline that many Utah employers are already set up to support through STEM OPT and subsequent H-1B filings.
What is the prevailing wage for sponsored support associate jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.