Business Operations Associate Visa Sponsorship Jobs in Washington DC
Washington DC's business operations associate market is anchored by federal contractors, policy organizations, trade associations, and consulting firms. Employers like Booz Allen Hamilton, Deloitte, and KPMG regularly hire operations talent, and the district's concentration of nonprofits and international NGOs adds further demand for candidates who need visa sponsorship.
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Get Access To All JobsAt Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we're transforming the financing experience and joining our team?
We are in search of a Business Operations Associate to assist in providing exceptional customer service to our rapidly growing customer base. This associate will have the unique opportunity to grow alongside the company and help shape the future direction. This associate will be responsible for providing exceptional operations support and customer service by fielding inbound requests through non-phone channels including email, direct mail, faxes, and internal tickets.
This associate will handle back-office responsibilities including posting payments, handling credit check and payment disputes, and independently following highly-regulated processes. In this role, you will:
- Provide superior customer and operational support, through email, direct mail, faxes, and internal tickets
- Resolve inbound requests and issues independently and escalate as needed
- Handle disputes, chargebacks, and other account-level issues
- Post payments received through direct mail with exceptional accuracy and efficiency
- Conduct QA of customer service phone calls as needed
- Adhere to regulatory and compliance timelines
- Follow established processes with precision, while remaining proactive in identifying opportunities for improvement
- Be flexible to perform a number of different tasks as needed
About You (Qualifications)
- 2+ years of relevant experience in financial services, billing, or fraud investigations
- Comfortable performing routine or repetitive tasks, with a strong commitment to quality, accuracy, and consistency
- Excellent problem solving, math, computer, and keyboarding skills, including proficiency in Microsoft Suite
- Excellent verbal and written communication skills
- Attention to detail and excellent organizational skills
- Strong interpersonal and active listening skills
- Ability to work independently and efficiently, both in-person and on work from home days
- Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
- Bilingual (English/Spanish) preferred; additional languages a plus
- Bachelor's degree or equivalent experience
Location: This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA. Hiring locations may vary by position based on the Company's current business operations.
Hourly Rate: $24/hr
Additional Compensation: This position is eligible to participate in our Operations bonus incentive.
Applications will be accepted until position is filled.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs
Who we are & what we value:
- We focus on what's most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask, "How can this be better?"
- We move fast together
At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we're transforming the financing experience and joining our team?
We are in search of a Business Operations Associate to assist in providing exceptional customer service to our rapidly growing customer base. This associate will have the unique opportunity to grow alongside the company and help shape the future direction. This associate will be responsible for providing exceptional operations support and customer service by fielding inbound requests through non-phone channels including email, direct mail, faxes, and internal tickets.
This associate will handle back-office responsibilities including posting payments, handling credit check and payment disputes, and independently following highly-regulated processes. In this role, you will:
- Provide superior customer and operational support, through email, direct mail, faxes, and internal tickets
- Resolve inbound requests and issues independently and escalate as needed
- Handle disputes, chargebacks, and other account-level issues
- Post payments received through direct mail with exceptional accuracy and efficiency
- Conduct QA of customer service phone calls as needed
- Adhere to regulatory and compliance timelines
- Follow established processes with precision, while remaining proactive in identifying opportunities for improvement
- Be flexible to perform a number of different tasks as needed
About You (Qualifications)
- 2+ years of relevant experience in financial services, billing, or fraud investigations
- Comfortable performing routine or repetitive tasks, with a strong commitment to quality, accuracy, and consistency
- Excellent problem solving, math, computer, and keyboarding skills, including proficiency in Microsoft Suite
- Excellent verbal and written communication skills
- Attention to detail and excellent organizational skills
- Strong interpersonal and active listening skills
- Ability to work independently and efficiently, both in-person and on work from home days
- Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
- Bilingual (English/Spanish) preferred; additional languages a plus
- Bachelor's degree or equivalent experience
Location: This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA. Hiring locations may vary by position based on the Company's current business operations.
Hourly Rate: $24/hr
Additional Compensation: This position is eligible to participate in our Operations bonus incentive.
Applications will be accepted until position is filled.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs
Who we are & what we value:
- We focus on what's most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask, "How can this be better?"
- We move fast together
Business Operations Associate Job Roles in Washington DC
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Search Business Operations Associate Jobs in Washington DCBusiness Operations Associate Jobs in Washington DC: Frequently Asked Questions
Which companies sponsor visas for business operations associates in Washington DC?
Federal consulting firms are the most active sponsors in DC, including Booz Allen Hamilton, Deloitte, Accenture Federal Services, and ICF. Large nonprofits, trade associations, and international organizations such as the World Bank and IMF also sponsor business operations associates. Technology companies with DC offices, including Salesforce and Microsoft, have sponsored this role category as well.
Which visa types are most common for business operations associate roles in Washington DC?
The H-1B visa is the most common visa for business operations associates in DC, particularly for roles requiring a bachelor's degree in business administration, operations management, or a related field. Candidates from Australia may qualify for the E-3 visa. TN visa status is available for Canadian and Mexican nationals in qualifying business occupations. Some positions at international organizations may involve G-series visas or other designations.
How to find business operations associate visa sponsorship jobs in Washington DC?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify business operations associate roles in DC without sorting through employers who don't sponsor. Search by role and filter to Washington DC to surface active openings from federal contractors, consulting firms, and policy organizations that have a documented history of sponsoring international candidates.
Which cities in Washington DC have the most business operations associate sponsorship jobs?
Washington DC is a single-city jurisdiction, so sponsorship activity is concentrated in the district itself, particularly in areas around K Street, Capitol Hill, and the central business district. Nearby employers in Arlington and Bethesda often fall under the broader DC metro job market and may also list roles accessible to sponsored candidates working within the district.
Are there state-specific considerations for business operations associates seeking visa sponsorship in Washington DC?
DC's heavy concentration of federal contractors means some business operations roles require security clearances, which can complicate or delay sponsorship for non-citizens who are not yet eligible for clearance. Candidates should verify clearance requirements before applying. The district's strong nonprofit and international institution sector does offer sponsorship pathways that are less clearance-dependent, making those employers worth prioritizing for many international job seekers.
What is the prevailing wage for sponsored business operations associate jobs in Washington DC?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.