Job Description

This person must reside in Pennsylvania, New Jersey, Maryland, Washington D.C., or Virginia.

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

The Manager, Business Development is responsible for meeting and exceeding sales goals by developing and executing account strategy for Holland America Line and Seabourn Line brands. Directly accountable for revenue production from assigned accounts in a geographic area on all major product groups for Holland America Line and Seabourn. Promotes company products to accounts through on-site sales calls, telephone and written communication.

Here’s a summary of what Holland America Line is looking for. Is this you?

Responsibilities:

• Develop and execute an account strategy within a geographic territory for both the Holland America Line and Seabourn brands.
• Incorporate brand strategy on every sales touch.
• Meets and exceeds all sales goals.
• Lead trade shows, seminars, FAMs, and industry events as needed.
• Grow and maintain strong and effective long-term relationships that are consistent and continue to grow with corporate objectives.
• Driven to turn agency issues into a business opportunity with a win-win service recovery.
• Oversee and manage a professional budget using critical thinking and ROI.
• Plan and oversee marketing initiatives with partners.
• Ensure execution of training and sales plans to industry leads and travel partners. Create and oversee all contract negotiations for clients.
• Maintain accurate and detailed agency database using CRM system.
• Performs other duties as assigned by the Director.

Knowledge & Skills:

• Scope: The Manager, Business Development reports to the Director, Field Sales. They will increase sales and market share with travel agency accounts to meet or exceed established revenue objectives. Directly accountable for revenue production from assigned geographic area on all major product groups for Holland America Line. They promote company products to accounts through on-site sales calls, telephone, and written communication.
• Problem solving: The Manager, Business Development is expected to navigate complex market dynamics and identify growth opportunities within the cruise industry. This involves analyzing market trends, customer needs, and competitive landscapes to develop strategic business plans. The role requires the ability to address and resolve challenges related to partnership negotiations, resource allocation, and project management, ensuring that business objectives are met efficiently and effectively. The individual must be adept at troubleshooting issues that arise during the implementation of business strategies, using critical thinking and innovative solutions to overcome obstacles.
• Impact: The Manager, Business Development has a significant impact on the overall growth and profitability of the HAL-SBN brand. By identifying and securing new business opportunities, the role directly contributes to revenue generation and market expansion. The role influences strategic decision-making processes, providing insights and recommendations that shape the direction of the brand's business development initiatives. The Manager's efforts in building and maintaining strong relationships with key stakeholders, including partners and clients, enhance the brand's reputation and competitive edge in the industry.
• Leadership: The Manager, Business Development is responsible for leading a team of business development professionals, providing guidance, mentorship, and support to ensure the achievement of team goals. The role involves managing resources and budgets effectively, ensuring that projects are completed within scope, time, and cost constraints. The individual is expected to demonstrate strong leadership skills, fostering a collaborative and high-performance work environment, and driving the team towards continuous improvement and success.

Requirements

• BSc/BA in business administration, sales or relevant field
• 5+ years of relationship-sales experience including a track record of revenue growth

Minimum Qualifications (if preferred but not required, list as such):

• Exceptional presentation and storytelling skills
• Self-driven professional who excels both independently and in team-oriented environments. Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer relationship management, with demonstrated excellence in delivering high-quality client service
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• Must be willing to travel frequently and work nights and weekends
• Must possess planning, budgeting and forecasting skills
• Self-starter, team player and able to work independently
• Engaging and collaborative

Travel: More than 50% non-shipboard travel likely

Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

Physical Demands: Remain in a stationary position at a desk and/or computer for extended periods of time, reasonable adjustments will be offered.

This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Base Salary Range: $66,700 to $90,100 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate’s qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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