INTRODUCTION

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Broker Account Associate

(Nevada - Nye & Clark Counties)

Full-Time

THE JOB

The Broker Account Associate supports the growth and retention of broker and agency partnerships by serving as a primary point of contact for assigned Broker Account Executive Escalations. This role is responsible for providing operational support, facilitating communication, coordinating broker activities, and ensuring brokers have the tools, training, and resources needed to succeed. The ideal candidate demonstrates strong relationship-building skills, attention to detail, and a commitment to delivering exceptional service.

YOU WILL

• Broker Support & Relationship Management
• Serve as a day-to-day contact for broker partners and agency escalations.
• Respond to broker inquiries regarding products, plans, commissions, enrollment processes, and operational issues.
• Build and maintain positive working relationships with brokers and internal stakeholders.

• Support broker recruitment, onboarding, and retention initiatives.

• Account Management

• Assist in managing broker accounts to ensure contractual and compliance requirements are met.
• Monitor broker performance and participate in account reviews.
• Maintain accurate broker records within internal systems.

• Support the implementation of strategic sales and growth initiatives.

• Training & Communication

• Coordinate broker training sessions, webinars, and informational meetings.
• Communicate product updates, policy changes, and market information to broker partners.

• Assist in developing resource materials and presentations for brokers.

• Sales & Operational Support

• Support the Broker Sales team in achieving enrollment and membership growth goals.
• Coordinate the distribution of marketing materials and sales collateral.
• Track broker activity, event participation, and lead generation efforts.

• Prepare reports on sales performance, broker engagement, and market activity.

• Compliance & Administration

• Ensure broker activities comply with CMS, state, and organizational guidelines.
• Assist with broker licensing, certifications, and appointment requirements.
• Support audits and documentation reviews as needed.
• Maintain confidentiality of member and broker information.

YOUR QUALIFICATIONS

• Preferred Education

• Bachelor’s degree or equivalent experience in Business, Marketing, Healthcare Administration, or a related field.

• Preferred Certifications and Experience

• 5 years of experience in account management, sales support, customer service, health insurance, or broker relations preferred.

• Experience working with Medicare products or healthcare insurance is a plus.

• Competencies

• Knowledge of Medicare Advantage, Prescription Drug Plans, and broker distribution channels.
• Understanding of CMS regulations and compliance requirements.
• Experience coordinating sales events, trainings, or broker meetings.
• Data analysis and reporting experience.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
• Experience with CRM systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and collaboratively within a team environment.

WHAT’S IN IT FOR YOU?

• Base salary range: $90,000 annually
• Work Mode: Mostly Remote/Field (Nevada - Nye & Clark Counties)
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• A work-life balance
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

LI-BB1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)