Casino Floor Runner Jobs in USA with Visa Sponsorship
Casino floor runners typically qualify for H-1B visa sponsorship when the role requires a bachelor's degree in hospitality management, business administration, or related field. Most positions focus on customer service and operations coordination rather than specialty occupation requirements, making visa sponsorship less common than in technical roles. For detailed occupation requirements, see the O*NET profile.
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Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Summary
The AYS Agent serves as the primary point of contact for guest requests, inquiries, and in-room dining orders. This role ensures exceptional guest service by responding efficiently to calls, coordinating with hotel departments, and following up on all requests. The ideal candidate is detail-oriented, guest-focused, and skilled at multitasking in a fast-paced environment.
Responsibilities:
This will be PM position with working hours being 3:00 pm - 11:30 pm. What You’ll Do
- Answer and respond to guest calls promptly and professionally, providing solutions or dispatching service requests as needed.
- Coordinate with departments to fulfill guest needs, documenting and following up to ensure timely resolution.
- Take in-room dining orders, demonstrating strong menu knowledge and suggestive selling techniques.
- Accurately input and process orders through the Point of Sale system, ensuring timely delivery and guest satisfaction.
- Maintain detailed call logs, guest request tracking, and daily communication records for each shift.
- Provide guests with accurate information about hotel amenities, local attractions, and area services.
- Monitor and manage outstanding guest requests, ensuring completion before shift end.
- Follow established emergency procedures and maintain a calm, professional demeanor in all situations.
- Uphold confidentiality and security of all guest and hotel information.
- Maintain a clean and organized workspace and adhere to all safety and operational standards.
What You’ll Bring
- Exceptional communication and guest service skills with a warm, professional demeanor.
- Strong multitasking and organizational abilities with attention to detail.
- Prior hospitality or customer service experience preferred.
- Familiarity with hotel systems and Point of Sale (POS) software, such as MICROS.
- Ability to work independently and collaboratively in a team environment.
- Flexibility to work nights, weekends, and holidays as needed.
What You Can Look Forward To
- Day 1 Medical, Dental, and Vision Insurance
- Paid Parental Leave
- Vacation and Paid Time Off (PTO) with rollover
- Tuition Reimbursement
- Complimentary wellness tools
- Unlimited referral bonuses
- 401(k) with company match
- Leadership development opportunities
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
Description
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Summary
The AYS Agent serves as the primary point of contact for guest requests, inquiries, and in-room dining orders. This role ensures exceptional guest service by responding efficiently to calls, coordinating with hotel departments, and following up on all requests. The ideal candidate is detail-oriented, guest-focused, and skilled at multitasking in a fast-paced environment.
Responsibilities:
This will be PM position with working hours being 3:00 pm - 11:30 pm. What You’ll Do
- Answer and respond to guest calls promptly and professionally, providing solutions or dispatching service requests as needed.
- Coordinate with departments to fulfill guest needs, documenting and following up to ensure timely resolution.
- Take in-room dining orders, demonstrating strong menu knowledge and suggestive selling techniques.
- Accurately input and process orders through the Point of Sale system, ensuring timely delivery and guest satisfaction.
- Maintain detailed call logs, guest request tracking, and daily communication records for each shift.
- Provide guests with accurate information about hotel amenities, local attractions, and area services.
- Monitor and manage outstanding guest requests, ensuring completion before shift end.
- Follow established emergency procedures and maintain a calm, professional demeanor in all situations.
- Uphold confidentiality and security of all guest and hotel information.
- Maintain a clean and organized workspace and adhere to all safety and operational standards.
What You’ll Bring
- Exceptional communication and guest service skills with a warm, professional demeanor.
- Strong multitasking and organizational abilities with attention to detail.
- Prior hospitality or customer service experience preferred.
- Familiarity with hotel systems and Point of Sale (POS) software, such as MICROS.
- Ability to work independently and collaboratively in a team environment.
- Flexibility to work nights, weekends, and holidays as needed.
What You Can Look Forward To
- Day 1 Medical, Dental, and Vision Insurance
- Paid Parental Leave
- Vacation and Paid Time Off (PTO) with rollover
- Tuition Reimbursement
- Complimentary wellness tools
- Unlimited referral bonuses
- 401(k) with company match
- Leadership development opportunities
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
See all Casino Floor Runner Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Casino Floor Runner roles.
Get Access To All JobsTips for Finding Casino Floor Runner Jobs
Target casino management roles over entry-level positions
Floor supervisory positions requiring bachelor's degrees in hospitality management or business administration have stronger H-1B cases than basic runner roles focused on customer service tasks.
Emphasize analytical and operational responsibilities
Highlight duties involving data analysis, financial reporting, regulatory compliance, or gaming operations management to strengthen the specialty occupation requirement for visa petitions.
Focus on larger casino resorts and hotel groups
Major operators like MGM, Caesars, and tribal gaming enterprises have more experience with visa sponsorship and legal resources for immigration processes.
Consider gaming regulation and compliance specializations
Roles requiring knowledge of state gaming laws, anti-money laundering compliance, or responsible gaming protocols often justify bachelor's degree requirements more easily.
Research state-specific gaming license requirements
Some states require gaming licenses for floor personnel. Verify whether your visa status affects licensing eligibility before applying to casino positions in that jurisdiction.
Network through hospitality management programs
Casino recruiters often partner with hospitality schools for management trainee programs. These structured programs typically have clearer degree requirements supporting visa sponsorship cases.
Frequently Asked Questions
Do casino floor runners need a bachelor's degree for H-1B sponsorship?
Most entry-level floor runner positions don't require bachelor's degrees, making H-1B visa sponsorship unlikely. However, floor supervisor or gaming operations coordinator roles often require degrees in hospitality management, business, or related fields. Focus on management-track positions that explicitly list degree requirements in job postings to improve sponsorship prospects.
Which casinos are most likely to sponsor visas for floor staff?
Large casino resort chains like MGM Resorts, Caesars Entertainment, and major tribal gaming operations have more experience with visa sponsorship. They typically sponsor for management roles, gaming compliance positions, and specialized operations roles rather than entry-level floor positions. Look for corporations with dedicated HR immigration teams.
Can international gaming experience help with visa sponsorship?
Yes, specialized experience with international gaming regulations, VIP customer management, or specific gaming systems can strengthen your case. Employers may argue that your unique background in different gaming markets provides specialized knowledge that qualifies the role as a specialty occupation under H-1B requirements.
Do gaming licenses affect visa sponsorship eligibility?
Gaming license requirements vary by state and may consider immigration status. Some jurisdictions restrict licenses for certain visa categories. Research state gaming commission requirements before applying. Your prospective employer's legal team should verify license eligibility as part of the sponsorship process to avoid complications after visa approval.
What's the typical approval rate for casino worker H-1B petitions?
Entry-level casino positions have lower H-1B approval rates due to difficulty proving specialty occupation requirements. Management roles requiring hospitality degrees see better success rates. USCIS scrutinizes whether the position truly requires a bachelor's degree versus on-the-job training. Focus on roles with clear degree requirements and analytical responsibilities.
How to find Casino Floor Runner jobs with visa sponsorship?
To find Casino Floor Runner positions with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Focus your search on major casino resorts, gaming corporations, and hospitality companies that frequently sponsor H-2B visa or EB-3 visas for entry-level gaming positions. These employers often need international workers to fill floor runner roles in their casino operations.
What is the prevailing wage requirement for sponsored Casino Floor Runner jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.