Contact Representative Jobs in USA with Visa Sponsorship
Contact Representative roles at federal agencies, state governments, and large contractors can qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field. Employers in this space file Labor Condition Applications with DOL before petitioning USCIS, and cap-subject H-1B slots apply to private-sector hires.
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Get Access To All JobsINTRODUCTION
Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy.
Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.
Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.
Position Summary
The Customer Contact Center Representative plays a pivotal role in ensuring customer satisfaction by efficiently responding to a wide array of complicated and complex issues. By utilizing multiple technology channels, customer care representatives analyze and address customer concerns. This position leverages a high level of expertise in helping customers with their energy needs to resolve issues in a single interaction. Building trust with customers is essential in this role, requiring the anticipation of their needs and the provision of precise information. The representative educates customers on a variety of company products and services to enhance their overall experience. This role supports customers by maintaining an understanding of complex electric and gas rate options across multiple service territories. Customer Contact Center Representatives will process critical orders in high-pressure situations surrounding electric and gas emergencies, as well as participate in the on-call rotations during storms and other related emergency situations.
Important Position Requirements and Expectations
- This position requires seven weeks of in-person training and three months of in-office work, with the opportunity to transition to working from home based on performance.
- Training is Monday-Friday, 10 AM - 6:30 PM.
- Training is in person in Amarillo, TX, and employees will work on-site for three months following training.
- Must live within a one-hour commute of 790 Buchanan St in Amarillo, TX.
- Schedule after training: may include evenings and weekends, with many shifts extending beyond 6:30 PM.
- on-call rotation: This position requires six weeks of on-call coverage each year, which may require you to work during the day, evening, or overnight if called upon.
- Computer & Technology Skills: The right candidate should already have strong computer skills and the ability to navigate multiple systems and applications at the same time. Candidates should also be comfortable with change, learning new technology, switching between programs, typing and entering information accurately, and troubleshooting technology issues.
Essential Responsibilities
- Deliver exceptional customer service through multiple communication channels, primarily phone calls.
- Anticipate customer needs and offer tailored solutions using advanced problem-solving skills.
- Utilize critical thinking to address and resolve complex customer inquiries.
- Provide specialized technical support to customers.
- Respond to gas and electric emergency situations with a high degree of precision to ensure public safety.
- Handle customer phone calls professionally, empathetically, and knowledgeably, following appropriate scripts when necessary.
- Participate in an on-call rotation and some weekends as required.
- Perform additional duties as assigned, including involvement in special projects.
Minimum Requirements
- At least 12 months of customer service experience or equivalent.
- High School Diploma or equivalent.
- Proficient in hardware and software technology with a focus on Microsoft Windows products.
- The capability to proactively identify, troubleshoot, and resolve technology-related issues. This includes diagnosing hardware and software problems, implementing effective solutions, and ensuring minimal disruption to workflow.
Preferred Requirements
- Bilingual proficiency in Spanish is highly desirable, with a compensation premium available after passing a Spanish-language proficiency test.
- Previous call center experience is highly desirable.
Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.
Our Values
Connected, Committed, Trustworthy, Safe
Our Employee Commitments
- Work that makes a difference
- A team you can count of
- Opportunities to grow
- Rewards that help you thrive
Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.
Non-Bargaining
The anticipated starting base pay for this position is: $18.00 per hour
This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 12/10/26
EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)
All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.
Accessibility Statement
Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.
INTRODUCTION
Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy.
Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.
Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.
Position Summary
The Customer Contact Center Representative plays a pivotal role in ensuring customer satisfaction by efficiently responding to a wide array of complicated and complex issues. By utilizing multiple technology channels, customer care representatives analyze and address customer concerns. This position leverages a high level of expertise in helping customers with their energy needs to resolve issues in a single interaction. Building trust with customers is essential in this role, requiring the anticipation of their needs and the provision of precise information. The representative educates customers on a variety of company products and services to enhance their overall experience. This role supports customers by maintaining an understanding of complex electric and gas rate options across multiple service territories. Customer Contact Center Representatives will process critical orders in high-pressure situations surrounding electric and gas emergencies, as well as participate in the on-call rotations during storms and other related emergency situations.
Important Position Requirements and Expectations
- This position requires seven weeks of in-person training and three months of in-office work, with the opportunity to transition to working from home based on performance.
- Training is Monday-Friday, 10 AM - 6:30 PM.
- Training is in person in Amarillo, TX, and employees will work on-site for three months following training.
- Must live within a one-hour commute of 790 Buchanan St in Amarillo, TX.
- Schedule after training: may include evenings and weekends, with many shifts extending beyond 6:30 PM.
- on-call rotation: This position requires six weeks of on-call coverage each year, which may require you to work during the day, evening, or overnight if called upon.
- Computer & Technology Skills: The right candidate should already have strong computer skills and the ability to navigate multiple systems and applications at the same time. Candidates should also be comfortable with change, learning new technology, switching between programs, typing and entering information accurately, and troubleshooting technology issues.
Essential Responsibilities
- Deliver exceptional customer service through multiple communication channels, primarily phone calls.
- Anticipate customer needs and offer tailored solutions using advanced problem-solving skills.
- Utilize critical thinking to address and resolve complex customer inquiries.
- Provide specialized technical support to customers.
- Respond to gas and electric emergency situations with a high degree of precision to ensure public safety.
- Handle customer phone calls professionally, empathetically, and knowledgeably, following appropriate scripts when necessary.
- Participate in an on-call rotation and some weekends as required.
- Perform additional duties as assigned, including involvement in special projects.
Minimum Requirements
- At least 12 months of customer service experience or equivalent.
- High School Diploma or equivalent.
- Proficient in hardware and software technology with a focus on Microsoft Windows products.
- The capability to proactively identify, troubleshoot, and resolve technology-related issues. This includes diagnosing hardware and software problems, implementing effective solutions, and ensuring minimal disruption to workflow.
Preferred Requirements
- Bilingual proficiency in Spanish is highly desirable, with a compensation premium available after passing a Spanish-language proficiency test.
- Previous call center experience is highly desirable.
Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.
Our Values
Connected, Committed, Trustworthy, Safe
Our Employee Commitments
- Work that makes a difference
- A team you can count of
- Opportunities to grow
- Rewards that help you thrive
Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.
Non-Bargaining
The anticipated starting base pay for this position is: $18.00 per hour
This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 12/10/26
EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)
All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.
Accessibility Statement
Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.
See all Contact Representative Jobs
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Get Access To All JobsTips for Finding Contact Representative Jobs
Verify your degree meets specialty occupation
Contact Representative roles don't automatically qualify as specialty occupations. Pull the O*NET profile for your specific job code and confirm the typical entry requirement is a bachelor's degree in a related field, not just any degree or equivalent experience.
Search LCA-verified employers on Migrate Mate
Filter your Contact Representative job search on Migrate Mate, which lists employers with verified DOL Labor Condition Application filing history, so you're targeting organizations that have already sponsored roles in this occupation category.
Prioritize cap-exempt federal contractors
Federal agencies and certain nonprofit contractors are cap-exempt for H-1B purposes, meaning you avoid the annual lottery entirely. Contact Representative positions at these employers let USCIS process your petition year-round without waiting for April registration.
Request prevailing wage documentation before signing
Before accepting an offer, ask the employer to share the prevailing wage level from the OFLC Wage Search for your specific location and job title. Your offered salary must meet or exceed that level for the LCA to clear DOL certification.
Align your resume to the posted job duties
USCIS scrutinizes whether a Contact Representative role genuinely requires a specialty-degree holder. Your resume should map each listed duty to skills from your degree field, not just generic communication or customer service experience, to withstand a Request for Evidence.
Track the LCA posting period before your start date
Employers must post the LCA at the worksite for ten consecutive business days before filing your H-1B petition. Confirm with your HR contact when posting begins so you can align your expected start date and avoid gaps in authorization.
Frequently Asked Questions
Does a Contact Representative role qualify as an H-1B specialty occupation?
It depends on how the employer defines the position. If the job posting requires a bachelor's degree in a specific field such as public administration, communications, or social work, it can qualify. If the employer accepts any degree or substitutes experience for education, USCIS may issue a Request for Evidence challenging the specialty occupation claim. The job duties and the degree requirement must align tightly.
Which visa types realistically cover Contact Representative jobs for foreign nationals?
H-1B is the most common path for private-sector and contractor roles that meet the specialty occupation threshold. TN visa status is available to Canadian and Mexican nationals if the role fits a qualifying USMCA profession. For roles at federal agencies or universities, cap-exempt H-1B petitions can be filed year-round. F-1 students may use OPT or STEM OPT if the role directly relates to their degree field.
How do I find Contact Representative employers that actively sponsor visas?
Migrate Mate lists Contact Representative roles from employers with verified visa sponsorship history, so you're not guessing which organizations are willing to file. Focus your search there to identify companies and agencies that have already navigated the LCA and petition process for similar positions.
What degree does a Contact Representative typically need for visa sponsorship?
USCIS requires that the role normally demand a bachelor's degree or higher in a specific specialty. For Contact Representative positions, degrees in public administration, social work, communications, or a related field are most defensible. A general business degree may work if the job duties map clearly to that discipline, but a degree unrelated to the core functions weakens the specialty occupation argument significantly.
Can a Contact Representative position be sponsored through a green card?
Yes, through the EB-3 skilled worker category if the role requires at least two years of training or experience, or through EB-2 if it demands an advanced degree. The employer must complete PERM labor certification with DOL before filing the immigrant petition with USCIS. Per-country backlogs mean timelines vary significantly depending on your country of birth, with India and China facing the longest waits.
What is the prevailing wage requirement for sponsored Contact Representative jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.