Customer Experience Analyst Jobs in USA with Visa Sponsorship
Customer Experience Analyst roles qualify for H-1B visa sponsorship as a specialty occupation requiring a bachelor's degree in business, psychology, data analytics, or a related field. Employers in tech, retail, and financial services file LCAs with the DOL and sponsor candidates through PERM or H-1B, with no nationality restrictions beyond the annual cap and lottery.
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Get Access To All JobsAbout us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Description
We are seeking a Customer Experience (CX) Measurement Senior Analyst to join our Customer Research & Testing team. This role combines customer experience analytics, customer research, and experimentation to uncover actionable insights that improve digital & product experiences, plus business outcomes.
In this role, you will be responsible for connecting, analyzing, and interpreting behavioral and experience data to understand how customers engage with our product suite. This individual will move beyond reporting baseline insights into investigating why behaviors are occurring, where customers experience friction, and what opportunities exist to improve the experience.
The ideal candidate is naturally curious about customer behavior and experienced in using web and product analytics platforms - particularly Amplitude - to explore customer journeys, identify behavioral patterns, uncover experience gaps, evaluate product performance, and investigate emerging questions from product, design, research, and business stakeholders.
Ultimately, you will ensure the connectivity between CX insights and Performance data, bridging customer analytics with customer feedback and research findings; you will translate complex behavioral data into clear insights, implications, and recommendations that teams can use to make informed product and design decisions.
Unlike traditional analytics roles focused primarily on reporting and dashboard development, this position sits within a research team and is responsible for using analytics as a research method to understand user behavior, validate hypotheses, measure experience changes, and support evidence-based decision making.
Key Responsibilities:
- Analyze customer experience behavior across web and app experiences to identify patterns, friction points, unmet needs, and opportunities for improvement – potential to engage with channels outside of digital.
- Access, connect, and interpret multiple data sources to develop a more holistic understanding of customer behavior and experience – both solicited and unsolicited customer feedback.
- Use Amplitude and other behavioral analytics tools to investigate customer journeys, funnels, conversion, engagement, abandonment, and feature adoption, to then map where CX improvements can be accelerated.
- Develop and govern CX measurement and analytics frameworks across key experiences, including CSAT, NPS, CES, behavioral measures, and operational KPIs.
- Identify experience driver analysis, the operational, behavioral, and experience factors that have the greatest influence on customer outcomes.
- Translate behavioral signals into meaningful customer insights and clear recommendations, moving beyond what happened to explain why it matters and what teams should do next.
- Partner with researchers to combine quantitative behavioral data with qualitative research and Voice of Customer insights, creating stronger and more comprehensive customer stories.
- Develop and test hypotheses about customer behavior using behavioral analytics, experimentation, and research methodologies, aligning with UX researchers for design-focused implications.
- Conduct deep-dive analyses around priority digital experiences, customer journeys, product launches, and emerging experience issues, including breakdowns of segmentation and cohort splits.
- Evaluate pre- and post-launch behavior to understand whether product and design changes are delivering the intended customer experience and business outcomes.
- Design, support, and evaluate testing experiments - A/B and multivariate - translating results into actionable recommendations.
- Establish CX measurement strategies including baselines, targets, benchmarks, and pre/post measurement approaches to determine whether experience improvements are producing measurable impact.
- Define measurement approaches and success criteria for digital experiences, while building targeted analyses, visualizations, and supporting reporting when needed, while maintaining an emphasis on interpretation and insight generation rather than dashboard production.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
Required Qualifications:
- Bachelor's degree in Human-Computer Interaction, Psychology, Market Research, Analytics, Business, Social Sciences, or a related field.
- 3+ years of experience in customer and/or digital analytics, UX research, product research, customer insights, or related disciplines.
- Advanced experience with digital analytics tools to analyze digital customer behavior.
- Experience conducting web or product analytics for transactional digital experiences such as e-commerce, healthcare, financial services, self-service applications, or other conversion-oriented platforms.
- Experience designing, supporting, and interpreting A/B testing and experimentation programs.
- Excellent communication, storytelling, and stakeholder management skills.
- Experience partnering with UX research, CX research, or product research teams.
- Familiarity with survey research, Voice of Customer programs, or qualitative research methodologies.
- Experience working in healthcare, financial services, e-commerce, or other highly regulated industries.
- Knowledge of SQL and data exploration techniques.
Preferred Qualification:
- Advanced experience using Amplitude to analyze digital customer behavior.
About us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Description
We are seeking a Customer Experience (CX) Measurement Senior Analyst to join our Customer Research & Testing team. This role combines customer experience analytics, customer research, and experimentation to uncover actionable insights that improve digital & product experiences, plus business outcomes.
In this role, you will be responsible for connecting, analyzing, and interpreting behavioral and experience data to understand how customers engage with our product suite. This individual will move beyond reporting baseline insights into investigating why behaviors are occurring, where customers experience friction, and what opportunities exist to improve the experience.
The ideal candidate is naturally curious about customer behavior and experienced in using web and product analytics platforms - particularly Amplitude - to explore customer journeys, identify behavioral patterns, uncover experience gaps, evaluate product performance, and investigate emerging questions from product, design, research, and business stakeholders.
Ultimately, you will ensure the connectivity between CX insights and Performance data, bridging customer analytics with customer feedback and research findings; you will translate complex behavioral data into clear insights, implications, and recommendations that teams can use to make informed product and design decisions.
Unlike traditional analytics roles focused primarily on reporting and dashboard development, this position sits within a research team and is responsible for using analytics as a research method to understand user behavior, validate hypotheses, measure experience changes, and support evidence-based decision making.
Key Responsibilities:
- Analyze customer experience behavior across web and app experiences to identify patterns, friction points, unmet needs, and opportunities for improvement – potential to engage with channels outside of digital.
- Access, connect, and interpret multiple data sources to develop a more holistic understanding of customer behavior and experience – both solicited and unsolicited customer feedback.
- Use Amplitude and other behavioral analytics tools to investigate customer journeys, funnels, conversion, engagement, abandonment, and feature adoption, to then map where CX improvements can be accelerated.
- Develop and govern CX measurement and analytics frameworks across key experiences, including CSAT, NPS, CES, behavioral measures, and operational KPIs.
- Identify experience driver analysis, the operational, behavioral, and experience factors that have the greatest influence on customer outcomes.
- Translate behavioral signals into meaningful customer insights and clear recommendations, moving beyond what happened to explain why it matters and what teams should do next.
- Partner with researchers to combine quantitative behavioral data with qualitative research and Voice of Customer insights, creating stronger and more comprehensive customer stories.
- Develop and test hypotheses about customer behavior using behavioral analytics, experimentation, and research methodologies, aligning with UX researchers for design-focused implications.
- Conduct deep-dive analyses around priority digital experiences, customer journeys, product launches, and emerging experience issues, including breakdowns of segmentation and cohort splits.
- Evaluate pre- and post-launch behavior to understand whether product and design changes are delivering the intended customer experience and business outcomes.
- Design, support, and evaluate testing experiments - A/B and multivariate - translating results into actionable recommendations.
- Establish CX measurement strategies including baselines, targets, benchmarks, and pre/post measurement approaches to determine whether experience improvements are producing measurable impact.
- Define measurement approaches and success criteria for digital experiences, while building targeted analyses, visualizations, and supporting reporting when needed, while maintaining an emphasis on interpretation and insight generation rather than dashboard production.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
Required Qualifications:
- Bachelor's degree in Human-Computer Interaction, Psychology, Market Research, Analytics, Business, Social Sciences, or a related field.
- 3+ years of experience in customer and/or digital analytics, UX research, product research, customer insights, or related disciplines.
- Advanced experience with digital analytics tools to analyze digital customer behavior.
- Experience conducting web or product analytics for transactional digital experiences such as e-commerce, healthcare, financial services, self-service applications, or other conversion-oriented platforms.
- Experience designing, supporting, and interpreting A/B testing and experimentation programs.
- Excellent communication, storytelling, and stakeholder management skills.
- Experience partnering with UX research, CX research, or product research teams.
- Familiarity with survey research, Voice of Customer programs, or qualitative research methodologies.
- Experience working in healthcare, financial services, e-commerce, or other highly regulated industries.
- Knowledge of SQL and data exploration techniques.
Preferred Qualification:
- Advanced experience using Amplitude to analyze digital customer behavior.
See all 36+ Customer Experience Analyst Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Experience Analyst
Frame your degree for specialty occupation
Consular officers and USCIS adjudicators look for a direct connection between your degree field and CX analysis work. A degree in business analytics, psychology, or marketing data maps more cleanly than a general business or liberal arts degree, so make that connection explicit in your resume and cover letter.
Target employers with active LCA filing history
Use the OFLC Wage Search to find companies that have filed certified LCAs for Customer Experience Analyst or related titles. Firms with repeat filings have an established sponsorship process, which means fewer internal hurdles when your offer comes through.
Verify your role meets specialty occupation criteria
Pull the O*NET occupation profile for Customer Experience Analyst and note the education and skill requirements listed. USCIS scrutinizes whether the role genuinely requires a specific bachelor's degree, so your job description should reflect O*NET's language for analytical duties, not general customer service tasks.
Search Migrate Mate for verified sponsoring employers
Migrate Mate lists employers with confirmed LCA sponsorship history for Customer Experience Analyst roles, searchable by city and industry. This cuts out companies that describe themselves as open to sponsorship but have never actually filed, saving you weeks of back-and-forth during job applications.
Clarify PERM versus H-1B timing before accepting an offer
Some employers sponsor CX Analyst roles directly on H-1B, while others require PERM labor certification first as part of a green card pathway. Ask hiring managers which route they use before the offer stage, because PERM adds many months to the process and affects your ability to change roles.
Align your offer letter language with your LCA
Once your employer files the LCA, your official job title and duties must match what appears in the certified application. If your title drifts from Customer Experience Analyst to something broader during negotiations, it can trigger an RFE from USCIS, so confirm the final offer letter reflects the LCA title exactly.
Frequently Asked Questions
Does a Customer Experience Analyst role qualify as a specialty occupation for H-1B sponsorship?
Yes, provided the employer can show the role normally requires a bachelor's degree in a specific field such as business analytics, psychology, marketing, or data science. Generalist customer service roles without an analytical component can struggle to meet the specialty occupation standard, so the job description needs to emphasize data interpretation, CX metrics, and research duties rather than support tasks.
Which visa types are realistic for a Customer Experience Analyst seeking sponsorship?
H-1B is the most common path for this role and covers nationals of any country, though it requires clearing the annual lottery. Australian citizens can apply for the E-3 visa, which has a separate cap that has never been exhausted and skips the lottery entirely. Canadian and Mexican nationals may qualify under TN visa if the role is structured to meet USMCA profession criteria, though CX Analyst is not a named TN profession, so H-1B or E-3 are the more reliable routes.
How do I find companies that actually sponsor Customer Experience Analyst roles?
Migrate Mate shows employers with verified LCA filing history for CX and customer experience roles, so you can focus your applications on companies that have sponsored before rather than those that say they're open to it. Technology, e-commerce, financial services, and healthcare employers file most frequently for this role type.
Does my degree field matter for a Customer Experience Analyst H-1B petition?
It matters significantly. USCIS looks for a direct relationship between your degree and the CX Analyst duties in the petition. Degrees in business analytics, marketing research, psychology, statistics, or information systems support the strongest cases. A general business degree can work if coursework included quantitative research or data analysis, but your employer's attorney will need to build that argument explicitly in the I-129 petition.
What happens to my H-1B status if I move from a CX Analyst role to a broader operations or strategy title at the same company?
A material change in job duties or title requires your employer to file an amended H-1B petition with USCIS before the change takes effect. If the new role no longer qualifies as a specialty occupation, the amended petition can be denied, reverting you to the original approved role. Document any title changes with HR early and confirm whether an amendment is needed before accepting an internal promotion or transfer.
What is the prevailing wage requirement for sponsored Customer Experience Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.