Customer Experience Cx Jobs in USA with Visa Sponsorship
Customer Experience roles are regularly sponsored under the H-1B visa, but approval depends on whether the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field. Employers in retail, SaaS, and financial services are among the most active sponsors. For detailed occupation requirements, see the O*NET profile.
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ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
JOB DESCRIPTION SUMMARY
This position is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.
JOB DESCRIPTION
Property Type: Stabilized, Garden Style
Unit Count: 600
Schedule: Tuesday to Saturday.
Requirements: 1-2 Years
Housing Discount - This position is eligible for 20% housing discount.
Position eligible for incentive-based bonuses.
Experience with Entrata is preferred, and the candidate must be willing and able to travel between multiple properties throughout the Sacramento area.
Essential Responsibilities:
- Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
- Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
- Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.
- Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
- Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
- Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
- Follows up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
- Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
- Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Required Licenses or Certifications:
- Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
- Incumbents must have valid driver’s license to operate a golf cart on property.
Physical Demands:
Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.
COMPENSATION
- The hourly range for this position is $22.12 - $23.00 (West Sacramento).
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
ROBUST BENEFITS OFFERED:
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
- Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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Get Access To All JobsTips for Finding Customer Experience Cx Jobs
Target CX roles at mid-size to large SaaS companies
Software companies with dedicated customer success or CX operations teams are more likely to sponsor visas than retail or hospitality employers. Larger organizations have established immigration counsel and are familiar with the H-1B petition process for experience-focused roles.
Make your degree field explicit on your resume
H-1B approval for CX roles often hinges on whether your degree in psychology, communications, business, or a related field directly supports the position. Spell out that connection clearly, USCIS officers are not immigration experts in your industry.
Pursue roles with a data or analytics component
Customer Experience positions that involve CX analytics, journey mapping, or Voice of Customer programs are easier to defend as specialty occupations. A purely service-focused role without a technical or analytical dimension is more likely to face an RFE.
Get an offer letter that describes the role precisely
Vague job titles like 'CX Specialist' can invite USCIS scrutiny. Ask your employer to describe your duties in detail in the offer letter, emphasizing the degree-level knowledge required for the specific responsibilities, not just the general job category.
Ask about E-3 or TN if you're Australian, Canadian, or Mexican
Australian citizens can pursue the E-3 visa, which has no lottery and faster processing. Canadian and Mexican nationals may qualify under TN status. Both paths skip the H-1B cap entirely and are significantly quicker for qualifying CX roles at eligible employers.
Use Migrate Mate to filter for verified sponsoring employers
Not every company that posts a CX job is willing to sponsor a visa. Migrate Mate surfaces roles from employers with a documented history of sponsorship, saving you the time of applying to positions where sponsorship was never a realistic option.
Frequently Asked Questions
Can a Customer Experience job qualify for H-1B sponsorship?
Yes, but it depends on how the role is defined. USCIS requires that the position qualify as a specialty occupation, meaning it normally requires a bachelor's degree or higher in a specific field. CX roles tied to analytics, UX research, or CRM strategy are stronger candidates than general service or support positions. A well-drafted job description from your employer significantly improves the petition's odds.
What degree do I need to get sponsored for a Customer Experience role?
There's no single required degree, but USCIS expects a direct connection between your field of study and the job's core duties. Degrees in business administration, communications, psychology, marketing, or information systems are commonly cited in CX petitions. If your degree is in an unrelated field, relevant work experience can sometimes substitute, though this adds complexity to the H-1B visa petition and may invite additional review.
How likely is H-1B approval for a CX or customer success position?
Approval rates vary significantly by how the role is framed. Generic 'customer support' positions have faced higher RFE rates in recent years, while roles framed around customer analytics, journey design, or account strategy tend to fare better. Employers with experienced immigration attorneys who can document the degree requirement convincingly improve approval odds considerably. There is no publicly published approval rate specific to CX job titles.
Are there visa options for CX jobs that avoid the H-1B lottery?
Yes. Australian citizens can apply for an E-3 visa, which has a 10,500-slot annual cap that has never been reached, making it effectively lottery-free. Canadian and Mexican citizens may qualify for TN visa status under the USMCA. O-1A is an option for applicants with demonstrable industry recognition. These paths are worth exploring before committing to the H-1B lottery cycle, especially if your nationality qualifies.
Where can I find CX jobs that offer visa sponsorship?
Migrate Mate is the recommended starting point. The platform lists Customer Experience roles specifically from employers with a verified history of visa sponsorship, so you're not guessing whether sponsorship is on the table. Filtering by sponsorship willingness early in your search saves significant time and avoids the frustration of reaching the offer stage only to learn a company won't support your visa.
What is the prevailing wage requirement for sponsored Customer Experience Cx jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.