Customer Experience Cx Jobs in USA with Visa Sponsorship
Customer Experience roles are regularly sponsored under the H-1B visa, but approval depends on whether the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field. Employers in retail, SaaS, and financial services are among the most active sponsors. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
LOCATION
This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
ABOUT THE JOB YOU’RE CONSIDERING
As a Gemini Enterprise Customer Experience (CX) Practice Lead, you will drive the growth and market leadership of Capgemini’s Gemini Enterprise CX business on Google Cloud. This role sits at the intersection of AI strategy, go-to-market execution, and client transformation, with accountability for building executive relationships, shaping demand, and scaling adoption of AI-powered CX solutions.
You will act as a thought leader and growth driver, partnering with sales, delivery, and Google stakeholders to originate opportunities, define AI-led CX strategies, and accelerate customer time-to-value.
YOUR ROLE
- Drive CX + AI Growth Strategy: Lead the definition and execution of go-to-market strategies for Gemini Enterprise CX, driving pipeline growth through strategic deal origination and account expansion.
- Executive Engagement & Advisory: Act as a trusted advisor to C-level stakeholders, shaping AI-driven CX transformation strategies and influencing long-term investment decisions.
- Thought Leadership: Lead AI-first CX strategy conversations and develop differentiated market narratives based on emerging trends and innovations.
- Account & Ecosystem Collaboration: Partner with Google Cloud, Capgemini teams, and delivery and business line teams to align cross-functional efforts and deliver unified customer outcomes.
- Adoption & Value Realization: Drive successful adoption by removing barriers, accelerating time-to-value, and ensuring measurable business impact across strategic engagements.
YOUR SKILLS AND EXPERIENCE
- 10+ years in presales, solution architecture, or technical consulting roles with a focus on cloud and AI technologies.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technologies.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel up to 50% of the time.
PREFERRED QUALIFICATIONS
- Experience identifying AI use cases to solve customer challenges or selling customer experience.
- Strong background in business case development and transformation roadmaps.
- Experience working with cross-functional teams, including sales and delivery teams to build business cases for transformation and accompanying plans for implementation.
- Experience working with and managing partners in complex implementation projects, including hyperscalers.
The base compensation range for this role in the posted location is $98,497 - $233,248.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
DISCLAIMERS
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
INTRODUCTION
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
LOCATION
This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
ABOUT THE JOB YOU’RE CONSIDERING
As a Gemini Enterprise Customer Experience (CX) Practice Lead, you will drive the growth and market leadership of Capgemini’s Gemini Enterprise CX business on Google Cloud. This role sits at the intersection of AI strategy, go-to-market execution, and client transformation, with accountability for building executive relationships, shaping demand, and scaling adoption of AI-powered CX solutions.
You will act as a thought leader and growth driver, partnering with sales, delivery, and Google stakeholders to originate opportunities, define AI-led CX strategies, and accelerate customer time-to-value.
YOUR ROLE
- Drive CX + AI Growth Strategy: Lead the definition and execution of go-to-market strategies for Gemini Enterprise CX, driving pipeline growth through strategic deal origination and account expansion.
- Executive Engagement & Advisory: Act as a trusted advisor to C-level stakeholders, shaping AI-driven CX transformation strategies and influencing long-term investment decisions.
- Thought Leadership: Lead AI-first CX strategy conversations and develop differentiated market narratives based on emerging trends and innovations.
- Account & Ecosystem Collaboration: Partner with Google Cloud, Capgemini teams, and delivery and business line teams to align cross-functional efforts and deliver unified customer outcomes.
- Adoption & Value Realization: Drive successful adoption by removing barriers, accelerating time-to-value, and ensuring measurable business impact across strategic engagements.
YOUR SKILLS AND EXPERIENCE
- 10+ years in presales, solution architecture, or technical consulting roles with a focus on cloud and AI technologies.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technologies.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel up to 50% of the time.
PREFERRED QUALIFICATIONS
- Experience identifying AI use cases to solve customer challenges or selling customer experience.
- Strong background in business case development and transformation roadmaps.
- Experience working with cross-functional teams, including sales and delivery teams to build business cases for transformation and accompanying plans for implementation.
- Experience working with and managing partners in complex implementation projects, including hyperscalers.
The base compensation range for this role in the posted location is $98,497 - $233,248.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
DISCLAIMERS
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
See all Customer Experience Cx Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Cx roles.
Get Access To All JobsTips for Finding Customer Experience Cx Jobs
Target CX roles at mid-size to large SaaS companies
Software companies with dedicated customer success or CX operations teams are more likely to sponsor visas than retail or hospitality employers. Larger organizations have established immigration counsel and are familiar with the H-1B petition process for experience-focused roles.
Make your degree field explicit on your resume
H-1B approval for CX roles often hinges on whether your degree in psychology, communications, business, or a related field directly supports the position. Spell out that connection clearly, USCIS officers are not immigration experts in your industry.
Pursue roles with a data or analytics component
Customer Experience positions that involve CX analytics, journey mapping, or Voice of Customer programs are easier to defend as specialty occupations. A purely service-focused role without a technical or analytical dimension is more likely to face an RFE.
Get an offer letter that describes the role precisely
Vague job titles like 'CX Specialist' can invite USCIS scrutiny. Ask your employer to describe your duties in detail in the offer letter, emphasizing the degree-level knowledge required for the specific responsibilities, not just the general job category.
Ask about E-3 or TN if you're Australian, Canadian, or Mexican
Australian citizens can pursue the E-3 visa, which has no lottery and faster processing. Canadian and Mexican nationals may qualify under TN status. Both paths skip the H-1B cap entirely and are significantly quicker for qualifying CX roles at eligible employers.
Use Migrate Mate to filter for verified sponsoring employers
Not every company that posts a CX job is willing to sponsor a visa. Migrate Mate surfaces roles from employers with a documented history of sponsorship, saving you the time of applying to positions where sponsorship was never a realistic option.
Frequently Asked Questions
Can a Customer Experience job qualify for H-1B sponsorship?
Yes, but it depends on how the role is defined. USCIS requires that the position qualify as a specialty occupation, meaning it normally requires a bachelor's degree or higher in a specific field. CX roles tied to analytics, UX research, or CRM strategy are stronger candidates than general service or support positions. A well-drafted job description from your employer significantly improves the petition's odds.
What degree do I need to get sponsored for a Customer Experience role?
There's no single required degree, but USCIS expects a direct connection between your field of study and the job's core duties. Degrees in business administration, communications, psychology, marketing, or information systems are commonly cited in CX petitions. If your degree is in an unrelated field, relevant work experience can sometimes substitute, though this adds complexity to the H-1B visa petition and may invite additional review.
How likely is H-1B approval for a CX or customer success position?
Approval rates vary significantly by how the role is framed. Generic 'customer support' positions have faced higher RFE rates in recent years, while roles framed around customer analytics, journey design, or account strategy tend to fare better. Employers with experienced immigration attorneys who can document the degree requirement convincingly improve approval odds considerably. There is no publicly published approval rate specific to CX job titles.
Are there visa options for CX jobs that avoid the H-1B lottery?
Yes. Australian citizens can apply for an E-3 visa, which has a 10,500-slot annual cap that has never been reached, making it effectively lottery-free. Canadian and Mexican citizens may qualify for TN visa status under the USMCA. O-1A is an option for applicants with demonstrable industry recognition. These paths are worth exploring before committing to the H-1B lottery cycle, especially if your nationality qualifies.
Where can I find CX jobs that offer visa sponsorship?
Migrate Mate is the recommended starting point. The platform lists Customer Experience roles specifically from employers with a verified history of visa sponsorship, so you're not guessing whether sponsorship is on the table. Filtering by sponsorship willingness early in your search saves significant time and avoids the frustration of reaching the offer stage only to learn a company won't support your visa.
What is the prevailing wage requirement for sponsored Customer Experience Cx jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.