Customer Insights Analyst Jobs in USA with Visa Sponsorship
Customer Insights Analyst roles qualify for H-1B visa sponsorship as a specialty occupation requiring a bachelor's degree in a directly related field. Employers file a Labor Condition Application with the DOL before sponsoring, and the H-1B is subject to an annual cap and selection process. Australian nationals can bypass the lottery entirely through the E-3 visa.
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Get Access To All JobsAbout us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Description
We are seeking a Customer Experience (CX) Measurement Senior Analyst to join our Customer Research & Testing team. This role combines customer experience analytics, customer research, and experimentation to uncover actionable insights that improve digital & product experiences, plus business outcomes.
In this role, you will be responsible for connecting, analyzing, and interpreting behavioral and experience data to understand how customers engage with our product suite. This individual will move beyond reporting baseline insights into investigating why behaviors are occurring, where customers experience friction, and what opportunities exist to improve the experience.
The ideal candidate is naturally curious about customer behavior and experienced in using web and product analytics platforms - particularly Amplitude - to explore customer journeys, identify behavioral patterns, uncover experience gaps, evaluate product performance, and investigate emerging questions from product, design, research, and business stakeholders.
Ultimately, you will ensure the connectivity between CX insights and Performance data, bridging customer analytics with customer feedback and research findings; you will translate complex behavioral data into clear insights, implications, and recommendations that teams can use to make informed product and design decisions.
Unlike traditional analytics roles focused primarily on reporting and dashboard development, this position sits within a research team and is responsible for using analytics as a research method to understand user behavior, validate hypotheses, measure experience changes, and support evidence-based decision making.
Key Responsibilities:
- Analyze customer experience behavior across web and app experiences to identify patterns, friction points, unmet needs, and opportunities for improvement – potential to engage with channels outside of digital.
- Access, connect, and interpret multiple data sources to develop a more holistic understanding of customer behavior and experience – both solicited and unsolicited customer feedback.
- Use Amplitude and other behavioral analytics tools to investigate customer journeys, funnels, conversion, engagement, abandonment, and feature adoption, to then map where CX improvements can be accelerated.
- Develop and govern CX measurement and analytics frameworks across key experiences, including CSAT, NPS, CES, behavioral measures, and operational KPIs.
- Identify experience driver analysis, the operational, behavioral, and experience factors that have the greatest influence on customer outcomes.
- Translate behavioral signals into meaningful customer insights and clear recommendations, moving beyond what happened to explain why it matters and what teams should do next.
- Partner with researchers to combine quantitative behavioral data with qualitative research and Voice of Customer insights, creating stronger and more comprehensive customer stories.
- Develop and test hypotheses about customer behavior using behavioral analytics, experimentation, and research methodologies, aligning with UX researchers for design-focused implications.
- Conduct deep-dive analyses around priority digital experiences, customer journeys, product launches, and emerging experience issues, including breakdowns of segmentation and cohort splits.
- Evaluate pre- and post-launch behavior to understand whether product and design changes are delivering the intended customer experience and business outcomes.
- Design, support, and evaluate testing experiments - A/B and multivariate - translating results into actionable recommendations.
- Establish CX measurement strategies including baselines, targets, benchmarks, and pre/post measurement approaches to determine whether experience improvements are producing measurable impact.
- Define measurement approaches and success criteria for digital experiences, while building targeted analyses, visualizations, and supporting reporting when needed, while maintaining an emphasis on interpretation and insight generation rather than dashboard production.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
Required Qualifications:
- Bachelor's degree in Human-Computer Interaction, Psychology, Market Research, Analytics, Business, Social Sciences, or a related field.
- 3+ years of experience in customer and/or digital analytics, UX research, product research, customer insights, or related disciplines.
- Advanced experience with digital analytics tools to analyze digital customer behavior.
- Experience conducting web or product analytics for transactional digital experiences such as e-commerce, healthcare, financial services, self-service applications, or other conversion-oriented platforms.
- Experience designing, supporting, and interpreting A/B testing and experimentation programs.
- Excellent communication, storytelling, and stakeholder management skills.
- Experience partnering with UX research, CX research, or product research teams.
- Familiarity with survey research, Voice of Customer programs, or qualitative research methodologies.
- Experience working in healthcare, financial services, e-commerce, or other highly regulated industries.
- Knowledge of SQL and data exploration techniques.
Preferred Qualification:
- Advanced experience using Amplitude to analyze digital customer behavior.
About us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Description
We are seeking a Customer Experience (CX) Measurement Senior Analyst to join our Customer Research & Testing team. This role combines customer experience analytics, customer research, and experimentation to uncover actionable insights that improve digital & product experiences, plus business outcomes.
In this role, you will be responsible for connecting, analyzing, and interpreting behavioral and experience data to understand how customers engage with our product suite. This individual will move beyond reporting baseline insights into investigating why behaviors are occurring, where customers experience friction, and what opportunities exist to improve the experience.
The ideal candidate is naturally curious about customer behavior and experienced in using web and product analytics platforms - particularly Amplitude - to explore customer journeys, identify behavioral patterns, uncover experience gaps, evaluate product performance, and investigate emerging questions from product, design, research, and business stakeholders.
Ultimately, you will ensure the connectivity between CX insights and Performance data, bridging customer analytics with customer feedback and research findings; you will translate complex behavioral data into clear insights, implications, and recommendations that teams can use to make informed product and design decisions.
Unlike traditional analytics roles focused primarily on reporting and dashboard development, this position sits within a research team and is responsible for using analytics as a research method to understand user behavior, validate hypotheses, measure experience changes, and support evidence-based decision making.
Key Responsibilities:
- Analyze customer experience behavior across web and app experiences to identify patterns, friction points, unmet needs, and opportunities for improvement – potential to engage with channels outside of digital.
- Access, connect, and interpret multiple data sources to develop a more holistic understanding of customer behavior and experience – both solicited and unsolicited customer feedback.
- Use Amplitude and other behavioral analytics tools to investigate customer journeys, funnels, conversion, engagement, abandonment, and feature adoption, to then map where CX improvements can be accelerated.
- Develop and govern CX measurement and analytics frameworks across key experiences, including CSAT, NPS, CES, behavioral measures, and operational KPIs.
- Identify experience driver analysis, the operational, behavioral, and experience factors that have the greatest influence on customer outcomes.
- Translate behavioral signals into meaningful customer insights and clear recommendations, moving beyond what happened to explain why it matters and what teams should do next.
- Partner with researchers to combine quantitative behavioral data with qualitative research and Voice of Customer insights, creating stronger and more comprehensive customer stories.
- Develop and test hypotheses about customer behavior using behavioral analytics, experimentation, and research methodologies, aligning with UX researchers for design-focused implications.
- Conduct deep-dive analyses around priority digital experiences, customer journeys, product launches, and emerging experience issues, including breakdowns of segmentation and cohort splits.
- Evaluate pre- and post-launch behavior to understand whether product and design changes are delivering the intended customer experience and business outcomes.
- Design, support, and evaluate testing experiments - A/B and multivariate - translating results into actionable recommendations.
- Establish CX measurement strategies including baselines, targets, benchmarks, and pre/post measurement approaches to determine whether experience improvements are producing measurable impact.
- Define measurement approaches and success criteria for digital experiences, while building targeted analyses, visualizations, and supporting reporting when needed, while maintaining an emphasis on interpretation and insight generation rather than dashboard production.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
Required Qualifications:
- Bachelor's degree in Human-Computer Interaction, Psychology, Market Research, Analytics, Business, Social Sciences, or a related field.
- 3+ years of experience in customer and/or digital analytics, UX research, product research, customer insights, or related disciplines.
- Advanced experience with digital analytics tools to analyze digital customer behavior.
- Experience conducting web or product analytics for transactional digital experiences such as e-commerce, healthcare, financial services, self-service applications, or other conversion-oriented platforms.
- Experience designing, supporting, and interpreting A/B testing and experimentation programs.
- Excellent communication, storytelling, and stakeholder management skills.
- Experience partnering with UX research, CX research, or product research teams.
- Familiarity with survey research, Voice of Customer programs, or qualitative research methodologies.
- Experience working in healthcare, financial services, e-commerce, or other highly regulated industries.
- Knowledge of SQL and data exploration techniques.
Preferred Qualification:
- Advanced experience using Amplitude to analyze digital customer behavior.
See all Customer Insights Analyst Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Insights Analyst
Frame your degree for specialty occupation
Your degree field must directly relate to customer insights work. A marketing analytics, statistics, or behavioral science degree maps clearly. A general business degree may require documentation showing the curriculum heavily emphasized quantitative research methods relevant to consumer data analysis.
Target employers with LCA filing history
Use Migrate Mate to find employers who've previously filed Labor Condition Applications for Customer Insights Analyst or related market research roles. Repeat LCA filers already understand the specialty occupation argument for this title, cutting weeks off internal approval timelines.
Distinguish your role from non-qualifying titles
Employers sometimes post Customer Insights roles that blend qualitative facilitation with strategic planning. For H-1B eligibility, your offer letter must specify quantitative methodology, statistical modeling, or data-driven consumer research as core duties, not just stakeholder communication or project coordination.
Get a prevailing wage determination early
Your employer must certify your offered wage meets or exceeds the DOL prevailing wage before filing the LCA. Run the OFLC Wage Search using the correct metropolitan statistical area and experience level for your role, so you can flag any wage gap before the offer is finalized.
Align your STEM OPT training plan to analytical duties
If you're extending on STEM OPT, your Form I-983 training plan must map directly to your degree's data or analytics curriculum. Document specific tools, methodologies, and business questions you'll tackle. E-Verify enrollment is required from your employer before your extension can be authorized.
Request employer-paid filing before signing
Negotiate who covers government filing fees before you accept an offer. USCIS prohibits employees from paying H-1B filing fees the employer is required to cover. Confirm the employer's immigration counsel will handle the I-129 petition and that premium processing is on the table if your start date is firm.
Frequently Asked Questions
Does a Customer Insights Analyst role qualify as a specialty occupation for H-1B purposes?
Yes, if the position genuinely requires a bachelor's degree or higher in a directly related field such as marketing analytics, statistics, consumer psychology, or data science. Roles that only require any bachelor's degree regardless of field, or that could be performed without quantitative training, are more vulnerable to USCIS scrutiny. The job description and offer letter need to specify degree-dependent analytical duties.
Which visas can sponsor a Customer Insights Analyst working in the U.S.?
The H-1B is the most common path for this role. Australian nationals can use the E-3 visa, which has no lottery and renews indefinitely in two-year increments. Chilean and Singaporean nationals may qualify for the H-1B1 visa. F-1 students can work via OPT or STEM OPT if the role aligns with their degree's CIP code. Each path requires employer sponsorship except OPT, which is student-initiated through the school's designated school official.
How do I find employers who actively sponsor Customer Insights Analyst roles?
Migrate Mate lists employers with verified LCA sponsorship history for analyst roles, so you can focus your applications on companies that have already committed to sponsoring this type of position rather than testing whether a company is willing.
Can a Customer Insights Analyst role support an EB-2 or EB-3 green card?
Yes. EB-2 applies if the role requires an advanced degree or the employer pursues a National Interest Waiver. EB-3 covers skilled workers with two or more years of experience. Most employer-sponsored green cards for this role go through PERM labor certification first, where DOL verifies no qualified U.S. worker was available. Priority date backlogs apply, particularly for India and China nationals.
What happens to my H-1B sponsorship if my employer eliminates the insights team?
If your position is eliminated, your H-1B status ends with your employment. You have a 60-day grace period to find a new sponsoring employer, change to another valid status, or leave the U.S. A new employer can begin sponsoring you once they file a new H-1B petition on your behalf, and you can start working as soon as that petition is filed, with no waiting period required.
What is the prevailing wage requirement for sponsored Customer Insights Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.