Customer Relations Manager Jobs in USA with Visa Sponsorship
Customer Relations Manager roles qualify for H-1B visa and TN visa sponsorship when the position requires a bachelor's degree in business, communications, or a related field. Employers file a Labor Condition Application before sponsoring, and the annual H-1B visa cap and lottery mean timing your job search matters.
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Get Access To All JobsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Relations Operations Manager
The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders. This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.
Key Responsibilities
- Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
- Oversee Call Centers and Mailroom services.
- Lead and support Call Center Managers.
- Ensure SLAs and KPIs are met or exceeded.
- Conduct audits and present quarterly agency reports.
- Monitor customer satisfaction and drive continuous improvement.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Healthcare Administration, Business Administration, or equivalent combination of education and experience.
- 8+ years managing Medicaid or major healthcare payer operations.
- Strong call center leadership experience.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, high-stress environment.
- Must complete a background check that includes fingerprinting.
Preferred Qualifications
- Medicaid program support experience.
- Government healthcare contract experience.
- Executive stakeholder presentation experience.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $97,790-$127,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Relations Operations Manager
The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders. This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.
Key Responsibilities
- Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
- Oversee Call Centers and Mailroom services.
- Lead and support Call Center Managers.
- Ensure SLAs and KPIs are met or exceeded.
- Conduct audits and present quarterly agency reports.
- Monitor customer satisfaction and drive continuous improvement.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Healthcare Administration, Business Administration, or equivalent combination of education and experience.
- 8+ years managing Medicaid or major healthcare payer operations.
- Strong call center leadership experience.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, high-stress environment.
- Must complete a background check that includes fingerprinting.
Preferred Qualifications
- Medicaid program support experience.
- Government healthcare contract experience.
- Executive stakeholder presentation experience.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $97,790-$127,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
See all Customer Relations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Relations Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Relations Manager
Frame your degree as directly related
H-1B sponsorship for Customer Relations Manager roles requires a specialty occupation tie between your degree and the job. A business administration or communications degree maps cleanly, but marketing or psychology degrees need a cover letter explaining the direct connection to customer strategy work.
Target employers with LCA filing history
Use Migrate Mate to find employers who have previously certified Labor Condition Applications for Customer Relations Manager or similar customer-facing management titles, so you're applying to companies with an established sponsorship process rather than starting that conversation from scratch.
Verify prevailing wage before negotiating offers
Your employer must pay at least the prevailing wage for your role and location under DOL rules. Run the OFLC Wage Search using the correct wage level before accepting an offer, so you know whether the salary qualifies and can flag any gap before the LCA is filed.
Distinguish TN eligibility if you hold Canadian or Mexican citizenship
Canadian and Mexican nationals can pursue TN status for management roles if the position maps to a recognized USMCA profession. Customer Relations Manager roles often qualify under the management consultant category, but the job duties in your offer letter must clearly reflect consulting or analytical management functions.
Get your performance documentation sponsor-ready
Employers sponsoring customer relations roles want evidence you've managed accounts, retention programs, or service teams at scale. Compile metrics-backed performance reviews and project summaries before interviews, since sponsoring managers often present this internally to justify the PERM or H-1B filing cost.
Understand the H-1B cap timeline for your start date
H-1B petitions are filed in April for an October 1 start under the annual cap, with USCIS selection happening before that. If you're interviewing in summer or fall, your earliest cap-subject H-1B start is the following October, so align your offer letter start date with your employer accordingly.
Frequently Asked Questions
Does a Customer Relations Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it depends on how the employer defines the position. USCIS requires that the role normally requires a bachelor's degree in a specific field like business, communications, or marketing. Generic customer service manager titles sometimes draw Requests for Evidence, so the job description needs to emphasize analytical, strategic, or technical duties that justify the degree requirement.
Which visas are realistic options for Customer Relations Managers seeking sponsorship?
H-1B is the most common path for employer-sponsored Customer Relations Manager roles. Canadian and Mexican nationals can pursue TN visa status if the role maps to a qualifying USMCA profession. F-1 OPT and STEM OPT can bridge the gap while an H-1B petition is pending, and EB-2 or EB-3 green card sponsorship is an option for employers willing to run the PERM labor certification process.
How do I find employers who actively sponsor Customer Relations Manager roles?
Migrate Mate lists employers with verified visa sponsorship history for customer-facing management roles, so you can focus your applications on companies that have already committed to sponsoring similar positions rather than guessing from job postings.
What degree background does USCIS expect for a sponsored Customer Relations Manager?
USCIS looks for a direct relationship between the degree field and the job duties. Business administration, communications, marketing, and management degrees are the clearest fit. A degree in an unrelated field can still work if you pair it with progressive experience specifically in customer relations management and an employer job description that emphasizes specialized analytical or strategic responsibilities, as confirmed by O*NET occupation data for the role.
Can my employer start the green card process while I'm on H-1B for a Customer Relations Manager role?
Yes. H-1B status allows dual intent, meaning you can pursue an employer-sponsored green card through PERM labor certification and an EB-2 or EB-3 petition without it affecting your nonimmigrant status. Your employer initiates PERM through DOL to test the labor market, then files an I-140 immigrant petition with USCIS. Priority date backlogs vary significantly by country of birth.
What is the prevailing wage requirement for sponsored Customer Relations Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.