Customer Retention Specialist Jobs in USA with Visa Sponsorship
Customer Retention Specialists who need H-1B visa or E-3 visa sponsorship can find roles at subscription businesses, SaaS companies, and telecom providers. The position typically qualifies as a specialty occupation when tied to a business analytics, psychology, or marketing degree. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
The Director of Recruitment and Retention supports the mission and strategic priorities of the Lubin School of Business by leading initiatives that attract, enroll, and retain high-quality undergraduate and graduate students. The Director develops and implements comprehensive recruitment, enrollment, student success, employer engagement, and career readiness strategies that strengthen Lubin's market position, enhance the student experience, and improve enrollment, retention, graduation, internship, and job placement outcomes.
Working collaboratively with the Dean, Associate Deans, department chairs, faculty, Enrollment Management, Marketing and Communications, Career Services, Alumni Relations, and Student Affairs, the Director serves as a key member of the Dean's leadership team, contributing to strategic planning, enrollment management, employer partnerships, and student engagement initiatives that advance the School's long-term goals.
Position Duties
- Develops and supports recruitment strategies for undergraduate, graduate, international, transfer, and non-degree programs in collaboration with the Dean’s Office, Admissions, Enrollment Management, and Marketing.
- Coordinates recruitment and yield activities, including events across both campuses requiring periodic weekend attendance.
- Monitors enrollment trends and works with academic leadership on enrollment planning and course scheduling.
- Develops and supports retention and student success initiatives, including outreach to at-risk, transfer, stop-out, and former students.
- Works with faculty, Academic Advising, Career Services, and Student Affairs to support students from enrollment through graduation.
- Coordinates student engagement activities, including orientation, student organizations, graduate student programming, case competitions, industry speakers, networking events, and experiential learning opportunities.
- Coordinates student awards and recognition programs with the Dean’s Office and Academic Advising.
- Manages graduate student activities and related event budgets, logistics, and invoices.
- Develops relationships with employers and alumni to support internships, employment, mentoring, guest speakers, and other student opportunities.
- Supports Lubin advisory boards and follows up on commitments related to students, internships, scholarships, mentoring, and employer engagement.
- Supports the coordination of internship activities across departments and University partners.
- Tracks and reports on enrollment, retention, graduation, internship, and employment outcomes to support planning, rankings, accreditation, and continuous improvement.
- Assists with AACSB accreditation, assessment, summer programming, and other School-wide strategic initiatives.
- Represents Lubin on relevant University committees and cross-functional initiatives.
Performs other such duties as may be assigned from time to time.
Supervision Exercised
Supervises graduate assistants, student workers, interns, and other personnel as assigned.
Position Qualifications
- Master's degree preferred.
- Minimum of five years of progressively responsible experience in higher education recruitment, enrollment management, student success, employer relations, career services, or related administrative leadership.
- Demonstrated success in developing and implementing recruitment and retention strategies that improve enrollment, student success, internship, and employment outcomes.
- Experience building partnerships with employers, alumni, and industry stakeholders preferred.
- Experience working collaboratively with faculty, academic leadership, admissions, advising, Career Services, and student affairs.
- Strong analytical skills with experience interpreting enrollment, retention, student success, and career outcome data to inform strategic decisions.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Proficiency with Microsoft Office and experience using CRM, student information, and enrollment management systems preferred.
- Demonstrated ability to manage multiple priorities and lead cross-functional initiatives.
- Knowledge of Banner and Degree Works preferred.
Work Hours
Monday through Friday, 9:00 a.m.–5:00 p.m. Evening and weekend hours are required to support recruitment events, student programming, employer engagement activities, alumni events, and other School initiatives. New York City campuses with travel between campuses and attendance at external recruitment, employer, alumni, and partnership events, as needed.
Work Location
NYC
About the Institution
Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor’s, master’s, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.
Benefits Offered
Pace University provides a competitive benefit program designed to offer the following:
- Medical, vision and dental insurance for preventive care or diagnostic and surgical procedures as well as an incentivized medical plan waiver option for those who choose not to participate (FT Employees).
- Income protection in the event an employee is not actively at work, due to illness (FT Employees).
- 403B investment opportunity to save toward financial security in retirement (PT and FT Employees).
- Programs and services that assist in balancing work and personal life (PT and FT Employees).
- Educational opportunities for the employee and eligible members of their family to pursue a degree at Pace or another higher education institution (PT and FT Employees).
- Opportunity for faculty and staff to participate in Pace’s award-winning health and wellness program, Pace Yourself to Wellness, which is designed to inspire employees to engage in healthy habits while optimizing health care resources (PT and FT Employees).
- Discount purchase plans for everything from entertainment, shopping and travel (PT and FT Employees).
Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.
Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University’s Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.
INTRODUCTION
The Director of Recruitment and Retention supports the mission and strategic priorities of the Lubin School of Business by leading initiatives that attract, enroll, and retain high-quality undergraduate and graduate students. The Director develops and implements comprehensive recruitment, enrollment, student success, employer engagement, and career readiness strategies that strengthen Lubin's market position, enhance the student experience, and improve enrollment, retention, graduation, internship, and job placement outcomes.
Working collaboratively with the Dean, Associate Deans, department chairs, faculty, Enrollment Management, Marketing and Communications, Career Services, Alumni Relations, and Student Affairs, the Director serves as a key member of the Dean's leadership team, contributing to strategic planning, enrollment management, employer partnerships, and student engagement initiatives that advance the School's long-term goals.
Position Duties
- Develops and supports recruitment strategies for undergraduate, graduate, international, transfer, and non-degree programs in collaboration with the Dean’s Office, Admissions, Enrollment Management, and Marketing.
- Coordinates recruitment and yield activities, including events across both campuses requiring periodic weekend attendance.
- Monitors enrollment trends and works with academic leadership on enrollment planning and course scheduling.
- Develops and supports retention and student success initiatives, including outreach to at-risk, transfer, stop-out, and former students.
- Works with faculty, Academic Advising, Career Services, and Student Affairs to support students from enrollment through graduation.
- Coordinates student engagement activities, including orientation, student organizations, graduate student programming, case competitions, industry speakers, networking events, and experiential learning opportunities.
- Coordinates student awards and recognition programs with the Dean’s Office and Academic Advising.
- Manages graduate student activities and related event budgets, logistics, and invoices.
- Develops relationships with employers and alumni to support internships, employment, mentoring, guest speakers, and other student opportunities.
- Supports Lubin advisory boards and follows up on commitments related to students, internships, scholarships, mentoring, and employer engagement.
- Supports the coordination of internship activities across departments and University partners.
- Tracks and reports on enrollment, retention, graduation, internship, and employment outcomes to support planning, rankings, accreditation, and continuous improvement.
- Assists with AACSB accreditation, assessment, summer programming, and other School-wide strategic initiatives.
- Represents Lubin on relevant University committees and cross-functional initiatives.
Performs other such duties as may be assigned from time to time.
Supervision Exercised
Supervises graduate assistants, student workers, interns, and other personnel as assigned.
Position Qualifications
- Master's degree preferred.
- Minimum of five years of progressively responsible experience in higher education recruitment, enrollment management, student success, employer relations, career services, or related administrative leadership.
- Demonstrated success in developing and implementing recruitment and retention strategies that improve enrollment, student success, internship, and employment outcomes.
- Experience building partnerships with employers, alumni, and industry stakeholders preferred.
- Experience working collaboratively with faculty, academic leadership, admissions, advising, Career Services, and student affairs.
- Strong analytical skills with experience interpreting enrollment, retention, student success, and career outcome data to inform strategic decisions.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Proficiency with Microsoft Office and experience using CRM, student information, and enrollment management systems preferred.
- Demonstrated ability to manage multiple priorities and lead cross-functional initiatives.
- Knowledge of Banner and Degree Works preferred.
Work Hours
Monday through Friday, 9:00 a.m.–5:00 p.m. Evening and weekend hours are required to support recruitment events, student programming, employer engagement activities, alumni events, and other School initiatives. New York City campuses with travel between campuses and attendance at external recruitment, employer, alumni, and partnership events, as needed.
Work Location
NYC
About the Institution
Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor’s, master’s, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.
Benefits Offered
Pace University provides a competitive benefit program designed to offer the following:
- Medical, vision and dental insurance for preventive care or diagnostic and surgical procedures as well as an incentivized medical plan waiver option for those who choose not to participate (FT Employees).
- Income protection in the event an employee is not actively at work, due to illness (FT Employees).
- 403B investment opportunity to save toward financial security in retirement (PT and FT Employees).
- Programs and services that assist in balancing work and personal life (PT and FT Employees).
- Educational opportunities for the employee and eligible members of their family to pursue a degree at Pace or another higher education institution (PT and FT Employees).
- Opportunity for faculty and staff to participate in Pace’s award-winning health and wellness program, Pace Yourself to Wellness, which is designed to inspire employees to engage in healthy habits while optimizing health care resources (PT and FT Employees).
- Discount purchase plans for everything from entertainment, shopping and travel (PT and FT Employees).
Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.
Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University’s Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Retention Specialist
Target SaaS and subscription companies first
SaaS companies with recurring revenue models hire retention specialists at scale and have established visa sponsorship infrastructure. They file more H-1B petitions annually than traditional retail or service businesses, making them the highest-probability employers for sponsorship.
Frame your degree as directly relevant
USCIS approves H-1B petitions for retention roles most reliably when the job requires a specific degree in marketing, psychology, business analytics, or communications. Make sure your resume and employer's offer letter both reflect that specific educational requirement.
Prioritize roles with data and analytics components
Retention roles that require churn analysis, cohort modeling, or CRM reporting strengthen the specialty occupation argument significantly. Pure relationship-management positions without analytical requirements are harder to sponsor because they appear less degree-dependent to USCIS adjudicators.
Ask about sponsorship before the final interview round
Retention teams move fast once they identify a strong candidate. Raise visa sponsorship in the second interview, not after an offer. Employers who hesitate early are unlikely to commit later, and it saves both parties time in a high-turnover hiring function.
Highlight CRM platform expertise in applications
Proficiency with tools like Salesforce or HubSpot signals technical depth that supports the specialty occupation classification. Employers also value this independently, so it strengthens both your candidacy and the underlying visa petition simultaneously.
Understand that E-3 holders have a structural advantage
Australian citizens can apply for the E-3 visa without waiting for the H-1B lottery. Retention roles at mid-size SaaS companies that would otherwise skip H-1B sponsorship will often agree to the E-3 process because it is faster and significantly less expensive for employers.
Frequently Asked Questions
Does a Customer Retention Specialist role qualify for H-1B sponsorship?
It depends on how the role is structured. USCIS evaluates whether the position requires a specific bachelor's degree in a related field, such as marketing, business, or psychology. Retention roles with data analysis, behavioral modeling, or CRM responsibilities qualify more consistently than generalist account-management positions. Employers should specify the degree requirement explicitly in the job description and offer letter to support the petition.
Which visa types are most realistic for Customer Retention Specialists?
H-1B visa is the most common path for non-Australian nationals, though the lottery makes it uncertain. Australian citizens have direct access to the E-3 visa, which has no lottery and is generally faster to obtain. TN visa status is available to Canadian and Mexican nationals in roles that map to a listed USMCA occupation. For candidates with an F-1 OPT, the retention role can support a cap-gap extension while an H-1B visa petition is pending.
What degree do I need for an employer to sponsor my visa in this role?
USCIS requires a bachelor's degree or higher in a field directly related to the job. For retention roles, accepted fields include marketing, business administration, psychology, communications, and data analytics. A general business degree typically satisfies the requirement if the role involves measurable analytical or strategic work. Degrees in unrelated fields, combined with years of experience, can qualify under the three-for-one equivalency rule, but this adds complexity to the petition.
How do I find employers actively sponsoring Customer Retention Specialist roles?
Migrate Mate is the most efficient way to find retention roles at companies that have indicated willingness to sponsor visas. Filtering by sponsorship status removes the guesswork and avoids wasting applications on employers who won't engage. SaaS companies, telecom providers, and subscription e-commerce brands are the most active sponsors in this job category, so prioritizing those industries improves your hit rate significantly.
Are H-1B approval rates good for Customer Retention Specialist roles?
Approval rates vary by how the petition is constructed. Retention roles with clear analytical duties and a specific degree requirement have stronger approval outcomes than vague customer-success descriptions. Premium processing is worth considering for these roles because adjudicators sometimes issue Requests for Evidence questioning the specialty occupation basis. Responding with documentation of the analytical responsibilities and industry-standard degree requirements resolves most RFEs successfully.
What is the prevailing wage requirement for sponsored Customer Retention Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.