Customer Sales Representative Jobs in USA with Visa Sponsorship
Customer Sales Representative roles can qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field like marketing or business. Employers file a Labor Condition Application before you can begin, and the annual cap and selection process apply. Finding sponsors who have filed before is the fastest path in.
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Get Access To All JobsINTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB SUMMARY
Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, chat, email or phone.
CORE RESPONSIBILITIES
- Virtual work-from-home role
- Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales are uncapped.
- Career growth and progression plans
- Hours of Operation: 6:50 -23:15 ET (7 days a week)
- Must be flexible to work any assigned shift. Shift will be assigned if selected
- Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information.
- Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules.
- Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
- Sets clear expectations by providing accurate information and transparent communication.
- Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
- Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs.
- Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
- Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
- Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits.
- Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
- Corrects discrepancies on customers' accounts and research service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
- Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution.
- Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations.
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Educates and promotes self-service options.
- Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations.
- Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary.
- Attends training as required.
- Works independently and seeks Supervisor support when necessary.
- Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
EMPLOYEE EXPECTATIONS
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
DISCLAIMER
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
SKILLS
Customer-Focused; Workplace Organization; Professional Etiquette; Persuasion; Technical Knowledge; Self Motivation; Communication; Critical Thinking Problem Solving
SALARY
Base Pay: $16.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Some High School Coursework
RELEVANT WORK EXPERIENCE
0-2 Years
INTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB SUMMARY
Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, chat, email or phone.
CORE RESPONSIBILITIES
- Virtual work-from-home role
- Base Rate: $16.00/hourly non-negotiable plus a 5% quarterly bonus with a potential to earn monthly uncapped commissions for meeting sales-related metrics. Sales are uncapped.
- Career growth and progression plans
- Hours of Operation: 6:50 -23:15 ET (7 days a week)
- Must be flexible to work any assigned shift. Shift will be assigned if selected
- Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant information.
- Follows established troubleshooting procedures, including use of multiple resources and desktop tools. When necessary, produce work order according to established business rules.
- Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
- Sets clear expectations by providing accurate information and transparent communication.
- Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
- Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needs.
- Demonstrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
- Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
- Based on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefits.
- Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions.
- Corrects discrepancies on customers' accounts and research service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
- Demonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolution.
- Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situations.
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Educates and promotes self-service options.
- Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situations.
- Demonstrates ability to achieve established goals and performance metrics. schedule(s) and overtime as necessary.
- Attends training as required.
- Works independently and seeks Supervisor support when necessary.
- Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
EMPLOYEE EXPECTATIONS
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
DISCLAIMER
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
SKILLS
Customer-Focused; Workplace Organization; Professional Etiquette; Persuasion; Technical Knowledge; Self Motivation; Communication; Critical Thinking Problem Solving
SALARY
Base Pay: $16.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Some High School Coursework
RELEVANT WORK EXPERIENCE
0-2 Years
See all 32+ Customer Sales Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Sales Representative roles.
Get Access To All JobsTips for Finding Customer Sales Representative Jobs
Frame your degree as directly related
H-1B eligibility for sales roles hinges on proving your degree field directly relates to the position. A marketing, business, or communications degree tied explicitly to the customer sales function strengthens the specialty occupation argument and reduces the risk of a Request for Evidence.
Search Migrate Mate for verified LCA sponsors
Use Migrate Mate to browse Customer Sales Representative roles at employers with verified Labor Condition Application filing history. That history shows the employer has navigated the DOL certification process before, which matters more than company size when you're evaluating sponsorship viability.
Target enterprise accounts and B2B-focused employers
Enterprise sales and B2B account management roles are more likely to require a specific degree background, which strengthens the specialty occupation case. Consumer-facing or retail sales roles often don't require a degree at all, making H-1B sponsorship harder to justify for those positions.
Check prevailing wage tiers before accepting an offer
Your employer must certify through the OFLC Wage Search that your offered salary meets the prevailing wage for Customer Sales Representative roles in your work location. Level I and Level II wages differ significantly by metro area, so verify this before the offer stage, not after.
Clarify the LCA scope covers your actual duties
If your role blends account management with product support or technical consulting, confirm the LCA job description reflects your actual day-to-day responsibilities. A mismatch between the certified duties and your real work can create compliance issues during USCIS adjudication or a site visit.
Use OPT or STEM OPT as a bridge while in selection
If you're on F-1 OPT when your employer files your H-1B, your cap-gap protection extends your work authorization through September 30 if selection occurs. Plan your offer start date and OPT expiration together so there's no gap between your authorized work period and the H-1B effective date.
Frequently Asked Questions
Does a Customer Sales Representative role qualify for H-1B sponsorship?
It depends on how the role is structured. USCIS requires a specialty occupation, meaning the position must normally require at least a bachelor's degree in a directly related field. Customer Sales Representative roles that require a degree in marketing, business, or a related discipline can qualify. Generic sales roles that accept any background or no degree typically won't meet the specialty occupation standard.
What degree field do I need for H-1B sponsorship in a sales role?
Marketing, business administration, communications, or a field directly tied to the product you're selling, such as finance for financial sales or life sciences for pharmaceutical sales, are the strongest fits. A general degree in an unrelated field weakens the specialty occupation argument. The employer's job description must specify that the degree in that particular field is a requirement, not just a preference.
How do I find Customer Sales Representative employers who sponsor visas?
Migrate Mate lists employers with verified Labor Condition Application filing history for sales roles, so you can focus your search on companies that have already committed to the DOL certification process. This cuts out the guesswork of cold-applying to employers who've never sponsored and may decline when asked.
Is the H-1B the only visa option for Customer Sales Representative roles?
For most international candidates, H-1B is the primary path since it covers specialty occupations broadly. Australian nationals can use the E-3 visa, which also requires a specialty occupation and an LCA but has a separate cap that has never been exhausted. Canadian and Mexican nationals in qualifying business fields may explore TN visa status, though TN covers specific USMCA-listed professions and may not fit all sales roles.
Can my employer start the H-1B process before I have a job offer confirmed?
No. The H-1B process requires an actual employment relationship. Your employer files the Labor Condition Application with DOL and then submits the I-129 petition to USCIS on your behalf. Both filings require a specific job, specific worksite, and specific salary. You can discuss sponsorship willingness during interviews, but the formal process only begins after an offer is extended and accepted.
What is the prevailing wage requirement for sponsored Customer Sales Representative jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.