Customer Solutions Engineer Jobs in USA with Visa Sponsorship
Customer Solutions Engineers bridge technical and business teams, helping clients implement and optimize software solutions. This role typically qualifies for H-1B visa, E-3 visa, and TN visa sponsorship as engineering positions requiring specialized technical knowledge. Companies like Salesforce, Microsoft, and Google actively sponsor visas for these hybrid technical roles. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic AI. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most. Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
ROLE AND RESPONSIBILITIES
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
* Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement
BASIC QUALIFICATIONS
5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
Proven experience managing enterprise customer relationships and navigating complex organizations
Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container-based solutions
Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
Experience with scripting and API integration to support and troubleshoot technical solutions
Demonstrated success driving measurable customer outcomes and leading executive-level engagements
Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
Experience managing issues, performing root cause analysis, and driving resolution
Excellent communication, presentation, and stakeholder-management skills
Background in cybersecurity or DevSecOps is a strong plus
PREFERRED QUALIFICATIONS
A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
One or more of CKAD / CKA / CKS certifications
Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments
Strong empathy, patience, and a genuine passion for working with customers
Curiosity and comfort operating across both technical and business domains
Coachability and a team-oriented, collaborative, learning-driven attitude
Experience working with Sysdig and/or Falco is a plus
WHAT WE OFFER
Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
* Full health benefits package for you and your family
The U.S. annual compensation range for this full-time position is between $150,000 and $187,500 /year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different. Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
Sysdig may use responsible AI tools in connection with its recruitment and hiring efforts. These tools may be used to help Sysdig identify and shortlist talent for current and future job postings. You can opt-out of this practice at any time by [email protected].
To learn more about how this works and your rights, please see the Sysdig Global Applicant and Employee Privacy Notice: https://cdn.prod.website-files.com/681a1c8e5b6ebfc0f8529533/683d7a57fc05b32bae08c0f9_sysdig-global-employee-privacy-notice.pdf
INTRODUCTION
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic AI. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most. Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
ROLE AND RESPONSIBILITIES
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
* Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement
BASIC QUALIFICATIONS
5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
Proven experience managing enterprise customer relationships and navigating complex organizations
Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container-based solutions
Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
Experience with scripting and API integration to support and troubleshoot technical solutions
Demonstrated success driving measurable customer outcomes and leading executive-level engagements
Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
Experience managing issues, performing root cause analysis, and driving resolution
Excellent communication, presentation, and stakeholder-management skills
Background in cybersecurity or DevSecOps is a strong plus
PREFERRED QUALIFICATIONS
A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
One or more of CKAD / CKA / CKS certifications
Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments
Strong empathy, patience, and a genuine passion for working with customers
Curiosity and comfort operating across both technical and business domains
Coachability and a team-oriented, collaborative, learning-driven attitude
Experience working with Sysdig and/or Falco is a plus
WHAT WE OFFER
Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
* Full health benefits package for you and your family
The U.S. annual compensation range for this full-time position is between $150,000 and $187,500 /year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different. Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
Sysdig may use responsible AI tools in connection with its recruitment and hiring efforts. These tools may be used to help Sysdig identify and shortlist talent for current and future job postings. You can opt-out of this practice at any time by [email protected].
To learn more about how this works and your rights, please see the Sysdig Global Applicant and Employee Privacy Notice: https://cdn.prod.website-files.com/681a1c8e5b6ebfc0f8529533/683d7a57fc05b32bae08c0f9_sysdig-global-employee-privacy-notice.pdf
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Solutions Engineer
Emphasize your technical degree requirement
Customer Solutions Engineer positions require engineering, computer science, or related technical degrees. Highlight how your specific degree directly relates to the technical problem-solving aspects of the role.
Frame customer-facing skills as specialized knowledge
Your ability to translate complex technical concepts for non-technical stakeholders demonstrates specialized knowledge. Emphasize technical communication skills that require deep product understanding and engineering expertise.
Target SaaS and enterprise software companies
Companies like Salesforce, HubSpot, and Zendesk regularly hire Customer Solutions Engineers and have established visa sponsorship programs. These firms understand the specialized technical nature of the role.
Document your technical implementation experience
Prepare detailed examples of technical integrations, API implementations, or system configurations you've led. This demonstrates the engineering complexity that justifies H-1B specialty occupation requirements for immigration purposes.
Show progression from pure technical roles
If you've moved from software engineering to customer solutions, emphasize how you're applying advanced technical skills in a client-facing context rather than abandoning technical work entirely.
Research company's technical stack depth
Companies with complex technical products are more likely to sponsor visas for Customer Solutions Engineers. Target firms where the role requires deep technical expertise rather than basic product demonstrations.
Frequently Asked Questions
Does Customer Solutions Engineer qualify as a specialty occupation for H-1B?
Yes, when the role requires engineering or computer science knowledge to solve technical implementation challenges. The position must demonstrate that a bachelor's degree in a specific technical field is essential for performing complex system integrations, API configurations, or technical troubleshooting that goes beyond basic product support.
What degree fields work best for Customer Solutions Engineer visa sponsorship?
Engineering degrees (software, computer, systems), computer science, information technology, or related technical fields provide the strongest foundation. Some positions may accept mathematics or physics if the role involves significant technical problem-solving. Business degrees alone typically don't qualify unless combined with substantial technical experience.
Which visa types are most common for Customer Solutions Engineers?
H-1B visa is most common for this role, especially at tech companies. E-3 visa works well for Australians in these positions. TN visa may apply for Canadians/Mexicans if the role clearly fits engineering categories and involves significant technical implementation work rather than pure relationship management.
How do I differentiate this from sales roles during visa applications?
Emphasize technical implementation responsibilities over relationship building. Document specific technical tasks like system integrations, API troubleshooting, custom configurations, or technical architecture recommendations. Show how the role requires engineering knowledge to solve complex technical challenges, not just product knowledge for sales support.
Do Customer Solutions Engineer roles get approved consistently for visa sponsorship?
Approval rates are strong when the technical requirements are clearly documented and the employer can demonstrate the role requires specialized engineering knowledge. Companies with complex technical products and established immigration programs tend to have higher success rates than those positioning it as primarily a sales or account management role.
What is the prevailing wage requirement for sponsored Customer Solutions Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
How to find Customer Solutions Engineer jobs with visa sponsorship?
Use Migrate Mate to find Customer Solutions Engineer positions with visa sponsorship. This platform specializes in connecting international candidates with employers offering H-1B, O-1 visa, and other work visas. Focus on tech companies, SaaS platforms, and enterprise software firms that frequently hire Customer Solutions Engineers and have established visa sponsorship programs for technical roles.