Director Of Client Experience Jobs in USA with Visa Sponsorship
Director of Client Experience roles attract H-1B visa and O-1 visa sponsorship from mid-size and enterprise companies. Employers typically require a bachelor's degree in business, communications, or a related field, with demonstrated leadership in customer success or service operations. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsABOUT SOTHEBY'S
Established in 1744, Sotheby's promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby's and Concierge. Sotheby's Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby's new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.
THE ROLE
The Associate Vice President, Regional Head of Client Experience – Americas is a senior leader accountable for building client experience into a clear and durable competitive advantage for the business. This role owns how clients are supported, engaged, and retained across the full lifecycle—from initial interaction through post‑sale support—across contact centers, in‑person touchpoints, and digital channels.
With a strong background in contact center operations, hospitality‑driven service models, and digital journey optimization, this leader translates elevated client expectations into scalable, high‑performing service delivery. The AVP drives measurable improvements in responsiveness, issue resolution, client satisfaction, and journey simplicity, ensuring experiences are seamless, intuitive, and aligned with brand standards.
This position leads through influence as much as authority, partnering cross‑functionally to simplify processes, reduce client hand‑offs, and embed consistent service standards across the organization. A core focus of the role is developing strong managers who can effectively lead both operations and people—building a leadership bench capable of sustaining service excellence, continuous improvement, and growth.
Responsibilities
Hospitality‑Led Service Excellence
- Own client experience as a strategic differentiator for the region, positioning service excellence as a sustained competitive advantage that drives loyalty, repeat engagement, and brand distinction.
- Lead the design and execution of the end‑to‑end client journey across contact center, in‑person, and digital channels, ensuring experiences are frictionless, responsive, and consistently exceed client expectations.
- Build and embed a client‑first hospitality culture rooted in empathy, ownership, and proactive problem solving across all client‑facing teams.
- Translate hospitality principles into clear, measurable service standards applicable across physical locations, contact centers, and digital interactions.
- Serve as a visible leader and role model for service excellence, reinforcing expectations through behavior, communication, and decision‑making.
Performance Management & Digital Journey Leadership
- Lead and continuously evolve contact center operations, optimizing multi‑channel service delivery (phone, email, and digital) with a focus on speed, quality, and first‑contact resolution.
- Partner cross‑functionally to optimize online checkout and post‑sale experiences, reducing friction and improving clarity throughout the digital client journey.
- Leverage client feedback and behavioral insights to refine workflows, messaging, and support models across assisted and self‑service experiences.
- Define, track, and actively manage key client experience metrics, including response time, issue resolution, escalation trends, and client satisfaction.
- Use data and insights to prioritize initiatives, focus teams on the highest‑impact work, and drive continuous improvement in client outcomes.
- Establish disciplined performance rhythms that translate insight into action and measurable service improvements.
- Identify and eliminate unnecessary client hand‑offs, redundancies, and friction across the client journey to improve accountability and speed to resolution.
- Partner with internal stakeholders to redesign processes that simplify client interactions while improving operational effectiveness.
- Ensure client experience processes are scalable, repeatable, and resilient to support growth and seasonal demand.
People & Change Leadership
- Lead, coach, and develop managers responsible for both service delivery and people leadership.
- Strengthen leadership capability by developing managers who can drive performance, lead teams effectively, and resolve complex client and operational challenges.
- Foster a culture of ownership, accountability, and continuous improvement, empowering leaders to act decisively in service of the client.
- Lead client experience transformation initiatives across diverse stakeholder groups, aligning teams around shared priorities and outcomes.
- Influence senior leaders and partners to adopt new service models, tools, and ways of working that elevate client satisfaction.
- Communicate clearly and consistently to build momentum, alignment, and accountability throughout periods of change.
IDEAL EXPERIENCE & COMPETENCIES
- 8+ years leadership experience building and scaling client experience, customer operations, or service organizations within high‑expectation environments.
- Deep expertise in contact center operations, including multi‑channel service delivery and performance optimization at scale.
- Strong hospitality background with the ability to translate service excellence into structured, measurable operating models.
- Demonstrated success optimizing digital and online client journeys, including checkout and post‑transaction support.
- Data‑driven leadership approach, using metrics and client insight to guide decisions and prioritize improvement efforts.
- Proven ability to lead change through influence, aligning cross‑functional stakeholders around a shared service vision.
- Track record of developing managers who can effectively lead people while delivering strong operational performance.
- Clear, confident communicator with executive presence and the ability to drive accountability at all levels.
- Results‑oriented, resilient, and comfortable operating in fast‑paced, client‑facing environments.
The proposed base salary for this position ranges from $100-$130,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.
To view our Candidate Privacy Notice for the US, please click here.
To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here.
The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
ABOUT SOTHEBY'S
Established in 1744, Sotheby's promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby's and Concierge. Sotheby's Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby's new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.
THE ROLE
The Associate Vice President, Regional Head of Client Experience – Americas is a senior leader accountable for building client experience into a clear and durable competitive advantage for the business. This role owns how clients are supported, engaged, and retained across the full lifecycle—from initial interaction through post‑sale support—across contact centers, in‑person touchpoints, and digital channels.
With a strong background in contact center operations, hospitality‑driven service models, and digital journey optimization, this leader translates elevated client expectations into scalable, high‑performing service delivery. The AVP drives measurable improvements in responsiveness, issue resolution, client satisfaction, and journey simplicity, ensuring experiences are seamless, intuitive, and aligned with brand standards.
This position leads through influence as much as authority, partnering cross‑functionally to simplify processes, reduce client hand‑offs, and embed consistent service standards across the organization. A core focus of the role is developing strong managers who can effectively lead both operations and people—building a leadership bench capable of sustaining service excellence, continuous improvement, and growth.
Responsibilities
Hospitality‑Led Service Excellence
- Own client experience as a strategic differentiator for the region, positioning service excellence as a sustained competitive advantage that drives loyalty, repeat engagement, and brand distinction.
- Lead the design and execution of the end‑to‑end client journey across contact center, in‑person, and digital channels, ensuring experiences are frictionless, responsive, and consistently exceed client expectations.
- Build and embed a client‑first hospitality culture rooted in empathy, ownership, and proactive problem solving across all client‑facing teams.
- Translate hospitality principles into clear, measurable service standards applicable across physical locations, contact centers, and digital interactions.
- Serve as a visible leader and role model for service excellence, reinforcing expectations through behavior, communication, and decision‑making.
Performance Management & Digital Journey Leadership
- Lead and continuously evolve contact center operations, optimizing multi‑channel service delivery (phone, email, and digital) with a focus on speed, quality, and first‑contact resolution.
- Partner cross‑functionally to optimize online checkout and post‑sale experiences, reducing friction and improving clarity throughout the digital client journey.
- Leverage client feedback and behavioral insights to refine workflows, messaging, and support models across assisted and self‑service experiences.
- Define, track, and actively manage key client experience metrics, including response time, issue resolution, escalation trends, and client satisfaction.
- Use data and insights to prioritize initiatives, focus teams on the highest‑impact work, and drive continuous improvement in client outcomes.
- Establish disciplined performance rhythms that translate insight into action and measurable service improvements.
- Identify and eliminate unnecessary client hand‑offs, redundancies, and friction across the client journey to improve accountability and speed to resolution.
- Partner with internal stakeholders to redesign processes that simplify client interactions while improving operational effectiveness.
- Ensure client experience processes are scalable, repeatable, and resilient to support growth and seasonal demand.
People & Change Leadership
- Lead, coach, and develop managers responsible for both service delivery and people leadership.
- Strengthen leadership capability by developing managers who can drive performance, lead teams effectively, and resolve complex client and operational challenges.
- Foster a culture of ownership, accountability, and continuous improvement, empowering leaders to act decisively in service of the client.
- Lead client experience transformation initiatives across diverse stakeholder groups, aligning teams around shared priorities and outcomes.
- Influence senior leaders and partners to adopt new service models, tools, and ways of working that elevate client satisfaction.
- Communicate clearly and consistently to build momentum, alignment, and accountability throughout periods of change.
IDEAL EXPERIENCE & COMPETENCIES
- 8+ years leadership experience building and scaling client experience, customer operations, or service organizations within high‑expectation environments.
- Deep expertise in contact center operations, including multi‑channel service delivery and performance optimization at scale.
- Strong hospitality background with the ability to translate service excellence into structured, measurable operating models.
- Demonstrated success optimizing digital and online client journeys, including checkout and post‑transaction support.
- Data‑driven leadership approach, using metrics and client insight to guide decisions and prioritize improvement efforts.
- Proven ability to lead change through influence, aligning cross‑functional stakeholders around a shared service vision.
- Track record of developing managers who can effectively lead people while delivering strong operational performance.
- Clear, confident communicator with executive presence and the ability to drive accountability at all levels.
- Results‑oriented, resilient, and comfortable operating in fast‑paced, client‑facing environments.
The proposed base salary for this position ranges from $100-$130,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.
To view our Candidate Privacy Notice for the US, please click here.
To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here.
The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
See all 767+ Director Of Client Experience Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Director Of Client Experience roles.
Get Access To All JobsTips for Finding Director Of Client Experience Jobs
Frame your degree as a direct qualification
H-1B sponsorship for this role requires a specialty occupation showing a direct connection between your degree field and the position. Highlight coursework in business administration, organizational behavior, or communications to strengthen that link.
Target companies with dedicated CX functions
Enterprise SaaS, financial services, and healthcare technology companies are most likely to sponsor visas for this role. These industries have established immigration programs and regularly file H-1B petitions for senior client-facing leadership positions.
Lead with measurable outcomes in your application
Sponsoring employers want evidence of business impact, not just tenure. Quantify retention improvements, NPS gains, and team growth to demonstrate the specialized value that justifies the cost and effort of visa sponsorship for your candidacy.
Understand the LCA wage requirement before negotiating
Your employer must file a Labor Condition Application certifying your compensation meets the prevailing wage for the role and location. Research DOL prevailing wage levels for Director-level positions in your target city before entering any offer negotiation.
O-1A is a realistic alternative if H-1B selection fails
Directors with speaking engagements, published thought leadership, industry awards, or recognized contributions to CX strategy may qualify for the O-1A extraordinary ability visa, which has no lottery and no annual cap.
Engage HR and legal early in the process
Many companies will sponsor but lack an established process for Director-level hires. Raising visa requirements during initial screening rather than after an offer prevents late-stage complications and signals that you understand how sponsorship works operationally.
Frequently Asked Questions
Can a Director of Client Experience role qualify for H-1B sponsorship?
Yes, but the job description matters significantly. The role must qualify as a specialty occupation requiring a bachelor's degree or higher in a specific field such as business administration, communications, or a related discipline. Generic director titles with broad, non-degree-specific requirements can face USCIS scrutiny, so the employer's petition needs to clearly articulate the specialized knowledge the position demands.
What degree do I need for an employer to sponsor my H-1B in this role?
Most H-1B visa petitions for Director of Client Experience positions are supported by degrees in business administration, marketing, communications, psychology, or management. The degree field must connect logically to the duties described in the job. If your degree is in an unrelated field, documented work experience and a strong employer attestation can sometimes bridge the gap, though approval is less predictable.
How do I find Director of Client Experience jobs that offer visa sponsorship?
Migrate Mate lists verified sponsorship-open roles specifically for international candidates, including Director of Client Experience positions at companies with established H-1B filing histories. Filtering by sponsorship willingness upfront saves considerable time compared to applying broadly and discovering late that an employer won't support the process.
Is the O-1A visa a realistic path for someone in a senior CX leadership role?
It can be, particularly for candidates with a strong public profile in the CX field. Published articles, keynote speaking appearances, industry award recognition, membership on CX advisory boards, or a high compensation level relative to peers are all criteria USCIS weighs. You need to satisfy at least three of the regulatory criteria, and a strong body of evidence matters more than checking boxes minimally.
Do employers commonly sponsor visas for Director-level client experience roles, or is sponsorship rare?
Sponsorship at the Director level is less common than at individual contributor levels but more available than many candidates assume. Companies in SaaS, fintech, and enterprise technology sponsor regularly for senior CX hires when the candidate is strong. The most reliable signal is checking a company's public H-1B filing history through Department of Labor disclosure data before investing time in their process.
What is the prevailing wage requirement for sponsored Director Of Client Experience jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.