Field Service Manager Jobs in USA with Visa Sponsorship
Field Service Managers who need visa sponsorship typically qualify under the H-1B visa or E-3 visa as specialty occupation roles requiring a bachelor's degree in engineering, operations, or a related technical field. Employers in manufacturing, energy, and medical devices sponsor this title regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsScientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The Field Service Manager serves as the principal point of contact between the Field Service personnel, Regional Field Service Manager and General Manager. The Field Service Manager is responsible for overview of the unionized field operations team and management of all lottery equipment to the various site locations within the state. The Field Service Manager will be responsible for inventory management and oversight of consumable supplies. The Field Service Manager oversees field repair functions including installation, relocation, removal, communication and peripheral procedures with minimal supervision.
Job Functions:
- Accountable for the quality and on-time delivery of all field service activities required to support SGI Online Operations.
- Supervises staff of Field Services personnel. Plays lead role in recruiting new Field Services personnel, developing, coaching and training staff.
- Prepares and monitors departmental budgets and operates with approved budget for Field Services.
- Conducts periodic field evaluations of staff performance, provides managers and employees with performance appraisals/development guidance and conducts annual evaluations.
- Oversees field related projects.
- Performs problem diagnosis and over phone assistance for technicians related to field hardware/software.
- Monitors call queue and manages Field Services personnel towards zero SLAs and minimize overtime.
- Establishes and maintains consistency in department procedures including, but not limited to, training, scheduling, dispatch priority handling, escalation, performance reporting, preventative maintenance, repair procedures and safety policy/procedures.
- Ensures Field Services staff has proper equipment, supplies, tools and training to perform job duties.
- Performs Field Service audits regularly to determine improvements and deficiencies of Field Services staff, including ridealongs with Field Service Technicians. Works with Field Services team and maintains a program of continuous improvement in operational procedures by monitoring the number of service calls, the duration of service calls and related trend data.
- Conduct follow-ups with retailers based upon completed service calls.
- Works with Lottery staff and serves on task force to review recurring problems and develop solutions and serves as Scientific Games representative in Lottery meetings.
- Reviews and manages use of Company fleet vehicles to ensure they are properly maintained and used in accordance with Company policy. Accountable to complete monthly vehicle inspections to track damages and maintenance of vehicles.
- Monitors inventory of parts and consumables to ensure appropriate support levels are maintained.
- Provides back-up assistance to technicians as needed.
- Records and produce statistical information on Field Services efficiency.
- Provides assistance to Dispatch and Field Services staff as needed.
- Participates in all Field Services meetings.
- Other responsibilities as assigned.
Position Requirements/Qualifications:
- High school diploma or equivalency.
- Thorough understanding of lottery related computer software, hardware technologies and communication technologies.
- Must possess a good driving record.
- Previous project and personnel supervisor or management experience preferred.
Skills/Abilities:
- Excellent verbal and written communication skills.
- Ability to quickly learn and understand new technologies.
- Excellent customer service skills.
- Ability to maintain positive working relationships.
- Ability to lift and move up to 70 lbs.
Qualifications
Years of experience 5 to 8 years
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The Field Service Manager serves as the principal point of contact between the Field Service personnel, Regional Field Service Manager and General Manager. The Field Service Manager is responsible for overview of the unionized field operations team and management of all lottery equipment to the various site locations within the state. The Field Service Manager will be responsible for inventory management and oversight of consumable supplies. The Field Service Manager oversees field repair functions including installation, relocation, removal, communication and peripheral procedures with minimal supervision.
Job Functions:
- Accountable for the quality and on-time delivery of all field service activities required to support SGI Online Operations.
- Supervises staff of Field Services personnel. Plays lead role in recruiting new Field Services personnel, developing, coaching and training staff.
- Prepares and monitors departmental budgets and operates with approved budget for Field Services.
- Conducts periodic field evaluations of staff performance, provides managers and employees with performance appraisals/development guidance and conducts annual evaluations.
- Oversees field related projects.
- Performs problem diagnosis and over phone assistance for technicians related to field hardware/software.
- Monitors call queue and manages Field Services personnel towards zero SLAs and minimize overtime.
- Establishes and maintains consistency in department procedures including, but not limited to, training, scheduling, dispatch priority handling, escalation, performance reporting, preventative maintenance, repair procedures and safety policy/procedures.
- Ensures Field Services staff has proper equipment, supplies, tools and training to perform job duties.
- Performs Field Service audits regularly to determine improvements and deficiencies of Field Services staff, including ridealongs with Field Service Technicians. Works with Field Services team and maintains a program of continuous improvement in operational procedures by monitoring the number of service calls, the duration of service calls and related trend data.
- Conduct follow-ups with retailers based upon completed service calls.
- Works with Lottery staff and serves on task force to review recurring problems and develop solutions and serves as Scientific Games representative in Lottery meetings.
- Reviews and manages use of Company fleet vehicles to ensure they are properly maintained and used in accordance with Company policy. Accountable to complete monthly vehicle inspections to track damages and maintenance of vehicles.
- Monitors inventory of parts and consumables to ensure appropriate support levels are maintained.
- Provides back-up assistance to technicians as needed.
- Records and produce statistical information on Field Services efficiency.
- Provides assistance to Dispatch and Field Services staff as needed.
- Participates in all Field Services meetings.
- Other responsibilities as assigned.
Position Requirements/Qualifications:
- High school diploma or equivalency.
- Thorough understanding of lottery related computer software, hardware technologies and communication technologies.
- Must possess a good driving record.
- Previous project and personnel supervisor or management experience preferred.
Skills/Abilities:
- Excellent verbal and written communication skills.
- Ability to quickly learn and understand new technologies.
- Excellent customer service skills.
- Ability to maintain positive working relationships.
- Ability to lift and move up to 70 lbs.
Qualifications
Years of experience 5 to 8 years
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Field Service Manager
Frame your degree as directly tied to the role
USCIS requires specialty occupation status, so your application needs to show your engineering or technical degree is a baseline requirement for the position, not just a preference. Generic management degrees without a technical component create risk.
Prioritize employers with existing H-1B filing history
Companies that have filed H-1B petitions for similar roles before understand the process and are less likely to withdraw sponsorship mid-application. Ask recruiters directly whether they have sponsored this title before.
Highlight technical certifications alongside your degree
Certifications in field service management tools, safety systems, or equipment-specific training strengthen your specialty occupation argument. They show the role demands expertise beyond what a general business or management background provides.
Understand the difference between E-3 and H-1B sponsorship
Australian citizens can use the E-3 visa, which has no lottery and significantly shorter processing times than H-1B. If you hold an Australian passport, make this clear to employers early since it removes lottery uncertainty from their decision.
Negotiate sponsorship terms before signing an offer
Confirm whether the employer covers filing fees, legal costs, and premium processing before accepting. Some companies cap their contributions or require repayment clauses if you leave within a set period. Get these terms in writing.
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Find Field Service Manager JobsFrequently Asked Questions
Does a Field Service Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it depends on how the job is defined. USCIS requires that a bachelor's degree in a specific technical field, such as mechanical engineering or electrical engineering, be the normal minimum for entry into the role. Field Service Manager positions tied to complex technical systems, medical equipment, or industrial machinery are more likely to qualify than generalist operations management roles where any bachelor's degree satisfies the requirement.
What degree do I need for a Field Service Manager to get visa sponsorship?
Most employers sponsoring this role require a bachelor's degree in engineering, electronics, or a closely related technical field. A degree in business administration or general management is less likely to support a successful H-1B petition because it doesn't establish the specialized knowledge USCIS looks for. If your degree isn't in a technical field, documented work experience in the specific equipment or systems you'll be managing can help, though it doesn't eliminate the risk.
Which industries are most likely to sponsor a Field Service Manager?
Medical device companies, industrial automation firms, oil and gas equipment manufacturers, and defense contractors sponsor this title most frequently. These industries rely on technically trained managers who understand the equipment their teams service, and they have established immigration programs. Companies like Siemens, GE HealthCare, Thermo Fisher Scientific, and Honeywell have visible H-1B filing histories for field service and technical management roles. Browse current openings on Migrate Mate to find employers actively hiring with sponsorship.
Can I get sponsored as a Field Service Manager on an E-3 visa if I'm Australian?
Yes. The E-3 visa is available exclusively to Australian citizens and covers specialty occupations, which includes Field Service Manager roles tied to technical disciplines. Unlike the H-1B, there's no lottery and processing typically takes two to six weeks after your visa interview. Your employer still needs to file a Labor Condition Application, but the overall timeline is far more predictable, which makes sponsorship conversations with employers considerably easier.
How common is visa sponsorship for Field Service Manager roles?
Sponsorship exists but is concentrated in specific industries and company sizes. Large multinationals and mid-size manufacturers with active field service divisions sponsor most frequently. Smaller companies or regional service providers rarely have the infrastructure to manage visa petitions. H-1B approval rates for operations and engineering management roles have historically been strong when the specialty occupation argument is well-documented. Focusing your search on employers with prior sponsorship history improves your odds significantly.
What is the prevailing wage requirement for sponsored Field Service Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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