Guest Relations Manager Jobs in USA with Visa Sponsorship
Guest Relations Manager roles qualify for H-1B visa sponsorship as a specialty occupation requiring a bachelor's degree in hospitality management, business, or a related field. Luxury hotels, resort groups, and hospitality management companies regularly file Labor Condition Applications for this title, making employer-sponsored work authorization a realistic path.
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Get Access To All JobsJob Overview:
The Guest & Member Relations Manager is a newly created, dynamic, and multi-purpose role designed for a high-energy hospitality professional. During our 14-week peak season, this individual serves as the premier face of the club, directly supporting the beach club operation, fostering deep member/guest relationships, and executing exceptional club programming. Throughout the remainder of the year, this position shifts into a strategic and administrative partner to the Managing Director, spearheading special projects, streamlining club communications and programming, and supporting day-to-day administrative operations. During this off-season period, this role will also remain available as needed to handle ongoing member inquiries, maintain year-round community engagement, and ensure consistent client care. Furthermore, as the property embarks on the redevelopment for a new 72-room luxury hotel, this role is intended to expand in scope. The successful candidate will eventually help support the broader, elevated resort operation by designing, curating, and executing specialized VIP services, bespoke amenities, and the unique, high-touch details that define a world-class luxury destination.
Core Operational Responsibilities
In-Season Management (14-Week Beach Club Operation)
- Act as the high-visibility face of the club, maintain regular, proactive interactions with members and guests to build relationships and gather real-time feedback
- Collaborate closely with beach club management team on daily beach club floor operations to deliver a seamless, premium, and safe guest experience
- Maintain strict standards for quality, facility cleanliness, and luxury service levels across the club
- Support the development, refinement, and implementation of operational Standard Operating Procedures (SOPs) to ensure consistent service delivery
- Help conduct ongoing training and development initiatives for seasonal staff to align team capabilities
- Audit service standards, track team execution, and swiftly address operational gaps together with the department heads
Off-Season Management & Strategy
- Provide continuous, year-round client care by remaining available to handle ongoing member inquiries and guest requests
- Deepen year-round community engagement to maintain strong membership connection outside of the operational season
- Analyze seasonal member feedback to develop and implement actionable operational improvements for future seasons
- Support off-season talent acquisition strategies to recruit, vet, and secure high-quality seasonal staff for upcoming operations
Strategic Partnership & Hotel Redevelopment
- Partner directly with the Managing Director to execute diverse special projects aimed at expanding club value and infrastructure.
- Collaborate with executive leadership during the pre-opening and development phases of the new 72-room luxury hotel.
- Design an expanded operational framework to support the future resort, focusing on VIP services and curated guest touchpoints.
Core Duties:
This is intended to represent the key duties for this position. Responsibilities include, but are not limited to:
-
Cross-Functional Leadership & Management Collaboration: Work closely and collaboratively with department heads and management team members to ensure seamless communication, unified club operations, and a cohesive service delivery. Act as a critical operational bridge between seasonal staff, departmental management, and executive leadership
-
High-Visibility Member Relations & Experience: Serve as the primary on-site operational contact and key face of the club for all members and guests. Help support daily beach club operations, proactively manage and resolve member feedback, and handle on-site service recovery with speed, grace, and an uncompromising hospitality-first mindset. Ensure consistent adherence to Company standards, service expectations, policies, procedures and brand initiatives while always ensuring positive guest relations.
-
Innovative Club Programming & Engagement: Assist with the design, coordination, and execution of all seasonal member programming, daily activities, and special events. Support the development of all member communications, including crafting seasonal newsletters, daily operational updates, and promotional materials to drive high membership engagement
-
Executive Partnership & Special Projects: Work in direct alignment with the Managing Director throughout the year to execute diverse special projects aimed at improving club infrastructure and support, value, and off-season planning. Proactively manage project timelines and deliverables as business needs evolve
-
Comprehensive Administrative Support: Deliver meticulous administrative and operational support to the Managing Director as assigned. Manage year-round member databases, oversee the administration of billing inquiries, handle off-season correspondence, and coordinate seasonal procurement and logistics
-
Talent Acquisition & Development: Support human resources and operational functions by assisting with seasonal staff recruitment, designing comprehensive onboarding protocols, and creating updated training documentation to ensure the disciplined execution of luxury service standards. Proactively identify opportunities to enhance service quality, operational efficiency, communication, employee engagement, and productivity
-
Expansion Frameworks & VIP Experience Curation: Support the property’s evolution into a 72-room luxury hotel by designing and implementing scalable guest relations frameworks. Pre-emptively develop a specialized suite of curated amenities, customized welcome touches, and bespoke, high-touch services tailored for VIP guests and high-net-worth members and guests.
Qualifications and Skills:
-
Minimum of 3–5 years of experience in luxury hospitality | guest relations
-
Degree in Hospitality Management preferred
-
Proven experience with Forbes Travel Guide (4/5 Star) and AAA (4/5 Diamond) protocols
-
Exceptional interpersonal skills, paired with an approachable, empathetic management style
-
The ideal candidate will carry a sophisticated, composed presence that instills confidence in discerning members and guests while fostering trust, open communication, and high morale across a diverse internal team
-
Demonstrated track record of building strong guest/member relationships
-
Highly adaptable mindset with the ability to pivot seamlessly from active floor management to focused administrative work
-
Exceptional emotional intelligence skills, with a demonstrated ability for diplomacy and discretion
-
Highly adaptable, results-driven, and capable of handling multiple priorities in a fast-paced environment
-
Professional interest or experience in luxury hotel pre-opening, VIP concierge operations, or guest experience curation is highly desirable
-
Proficiency in Microsoft Office Suite, and digital communication tools
-
Ability to work flexible hours, including weekends and holidays
Pay: From $75,000.00 per year
Benefits:
-
401(k)
-
Dental insurance
-
Health insurance
-
Vision insurance
Work Location: In person
Job Overview:
The Guest & Member Relations Manager is a newly created, dynamic, and multi-purpose role designed for a high-energy hospitality professional. During our 14-week peak season, this individual serves as the premier face of the club, directly supporting the beach club operation, fostering deep member/guest relationships, and executing exceptional club programming. Throughout the remainder of the year, this position shifts into a strategic and administrative partner to the Managing Director, spearheading special projects, streamlining club communications and programming, and supporting day-to-day administrative operations. During this off-season period, this role will also remain available as needed to handle ongoing member inquiries, maintain year-round community engagement, and ensure consistent client care. Furthermore, as the property embarks on the redevelopment for a new 72-room luxury hotel, this role is intended to expand in scope. The successful candidate will eventually help support the broader, elevated resort operation by designing, curating, and executing specialized VIP services, bespoke amenities, and the unique, high-touch details that define a world-class luxury destination.
Core Operational Responsibilities
In-Season Management (14-Week Beach Club Operation)
- Act as the high-visibility face of the club, maintain regular, proactive interactions with members and guests to build relationships and gather real-time feedback
- Collaborate closely with beach club management team on daily beach club floor operations to deliver a seamless, premium, and safe guest experience
- Maintain strict standards for quality, facility cleanliness, and luxury service levels across the club
- Support the development, refinement, and implementation of operational Standard Operating Procedures (SOPs) to ensure consistent service delivery
- Help conduct ongoing training and development initiatives for seasonal staff to align team capabilities
- Audit service standards, track team execution, and swiftly address operational gaps together with the department heads
Off-Season Management & Strategy
- Provide continuous, year-round client care by remaining available to handle ongoing member inquiries and guest requests
- Deepen year-round community engagement to maintain strong membership connection outside of the operational season
- Analyze seasonal member feedback to develop and implement actionable operational improvements for future seasons
- Support off-season talent acquisition strategies to recruit, vet, and secure high-quality seasonal staff for upcoming operations
Strategic Partnership & Hotel Redevelopment
- Partner directly with the Managing Director to execute diverse special projects aimed at expanding club value and infrastructure.
- Collaborate with executive leadership during the pre-opening and development phases of the new 72-room luxury hotel.
- Design an expanded operational framework to support the future resort, focusing on VIP services and curated guest touchpoints.
Core Duties:
This is intended to represent the key duties for this position. Responsibilities include, but are not limited to:
-
Cross-Functional Leadership & Management Collaboration: Work closely and collaboratively with department heads and management team members to ensure seamless communication, unified club operations, and a cohesive service delivery. Act as a critical operational bridge between seasonal staff, departmental management, and executive leadership
-
High-Visibility Member Relations & Experience: Serve as the primary on-site operational contact and key face of the club for all members and guests. Help support daily beach club operations, proactively manage and resolve member feedback, and handle on-site service recovery with speed, grace, and an uncompromising hospitality-first mindset. Ensure consistent adherence to Company standards, service expectations, policies, procedures and brand initiatives while always ensuring positive guest relations.
-
Innovative Club Programming & Engagement: Assist with the design, coordination, and execution of all seasonal member programming, daily activities, and special events. Support the development of all member communications, including crafting seasonal newsletters, daily operational updates, and promotional materials to drive high membership engagement
-
Executive Partnership & Special Projects: Work in direct alignment with the Managing Director throughout the year to execute diverse special projects aimed at improving club infrastructure and support, value, and off-season planning. Proactively manage project timelines and deliverables as business needs evolve
-
Comprehensive Administrative Support: Deliver meticulous administrative and operational support to the Managing Director as assigned. Manage year-round member databases, oversee the administration of billing inquiries, handle off-season correspondence, and coordinate seasonal procurement and logistics
-
Talent Acquisition & Development: Support human resources and operational functions by assisting with seasonal staff recruitment, designing comprehensive onboarding protocols, and creating updated training documentation to ensure the disciplined execution of luxury service standards. Proactively identify opportunities to enhance service quality, operational efficiency, communication, employee engagement, and productivity
-
Expansion Frameworks & VIP Experience Curation: Support the property’s evolution into a 72-room luxury hotel by designing and implementing scalable guest relations frameworks. Pre-emptively develop a specialized suite of curated amenities, customized welcome touches, and bespoke, high-touch services tailored for VIP guests and high-net-worth members and guests.
Qualifications and Skills:
-
Minimum of 3–5 years of experience in luxury hospitality | guest relations
-
Degree in Hospitality Management preferred
-
Proven experience with Forbes Travel Guide (4/5 Star) and AAA (4/5 Diamond) protocols
-
Exceptional interpersonal skills, paired with an approachable, empathetic management style
-
The ideal candidate will carry a sophisticated, composed presence that instills confidence in discerning members and guests while fostering trust, open communication, and high morale across a diverse internal team
-
Demonstrated track record of building strong guest/member relationships
-
Highly adaptable mindset with the ability to pivot seamlessly from active floor management to focused administrative work
-
Exceptional emotional intelligence skills, with a demonstrated ability for diplomacy and discretion
-
Highly adaptable, results-driven, and capable of handling multiple priorities in a fast-paced environment
-
Professional interest or experience in luxury hotel pre-opening, VIP concierge operations, or guest experience curation is highly desirable
-
Proficiency in Microsoft Office Suite, and digital communication tools
-
Ability to work flexible hours, including weekends and holidays
Pay: From $75,000.00 per year
Benefits:
-
401(k)
-
Dental insurance
-
Health insurance
-
Vision insurance
Work Location: In person
See all Guest Relations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Guest Relations Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Guest Relations Manager
Verify your degree aligns with the role
USCIS requires your degree field to directly relate to guest relations management. A hospitality management, hotel administration, or business degree is the strongest fit. A general arts degree without supplementary coursework may trigger a Request for Evidence.
Target hotel groups with LCA filing history
Large hotel management companies and luxury resort brands file Labor Condition Applications for Guest Relations Manager roles far more consistently than independent properties. Focus your search on multi-property operators, which have established HR and immigration infrastructure to support sponsorship.
Use Migrate Mate to find verified sponsors
Search Migrate Mate's database of employers with verified LCA filing history for hospitality management roles. Filtering by employers who have already sponsored this title saves weeks of outreach to companies with no sponsorship process in place.
Get your prevailing wage tier right before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and experience level. Look up the current rate using the OFLC Wage Search before accepting an offer, so you can flag any gap before the LCA is filed.
Treat the offer letter as a visa document
Your job title, duties, and degree requirement in the offer letter must match the LCA exactly. Guest Relations Manager roles that list the position as requiring only a high school diploma or 'any bachelor's degree' can undermine the specialty occupation argument at USCIS.
Account for H-1B cap timing in your start date
H-1B is subject to an annual cap and selection process, and the rules have changed recently. If you're not already in H-1B status, your employer needs to plan your petition around the selection cycle so your start date remains realistic and doesn't put the offer at risk.
Frequently Asked Questions
Does a Guest Relations Manager role qualify as a specialty occupation for H-1B purposes?
Yes, if the employer genuinely requires a bachelor's degree in a directly related field such as hospitality management, hotel administration, or business. The key word is 'requires.' If the job posting lists a degree as preferred rather than required, USCIS may issue a Request for Evidence challenging the specialty occupation classification. Work with your employer to ensure the job description reflects the actual degree requirement.
Which visa types are realistic for a Guest Relations Manager seeking sponsorship?
H-1B is the primary option for most nationalities, covering specialty occupation roles and allowing dual intent toward a green card. Australian citizens can apply for the E-3 visa, which has a separate annual cap that has never been exhausted and requires no lottery. Canadian and Mexican nationals may qualify under TN visa if their degree and duties align with the USMCA profession list. For longer-term paths, EB-2 or EB-3 green card sponsorship through PERM labor certification is also possible.
How do I find employers who actively sponsor Guest Relations Manager roles?
Migrate Mate lists employers with verified sponsorship history for hospitality management roles, so you can focus your applications on companies that have already filed for this type of position rather than guessing. Larger hotel management groups and international hospitality brands are the most consistent sponsors, particularly for properties in major metro markets where competition for experienced guest relations talent is highest.
Does a three-year hospitality degree from Australia count for H-1B or E-3 specialty occupation?
A three-year Australian bachelor's degree in hospitality management is generally accepted as equivalent to a U.S. four-year degree for E-3 visa and H-1B specialty occupation purposes, particularly when it's from an accredited institution and directly relevant to the role. USCIS may request a credential evaluation from an accredited evaluation agency to confirm equivalency. Having that evaluation completed before your employer files avoids delays in the petition process.
Can a Guest Relations Manager use the O*NET profile to support a specialty occupation argument?
Yes. The O*NET occupation profile for lodging managers and guest services roles lists knowledge of business administration, hospitality operations, and customer service management, and classifies the role in a job zone that typically requires postsecondary education. Your employer's immigration attorney can cite O*NET data alongside the job description and industry standards to build the specialty occupation argument in the LCA and I-129 petition.
What is the prevailing wage requirement for sponsored Guest Relations Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.