IT Operations Analyst Jobs in USA with Visa Sponsorship
IT Operations Analysts qualify for H-1B visa and TN visa sponsorship when the role requires a bachelor's degree in information technology, computer science, or a related field. Employers in finance, healthcare, and enterprise tech sponsor this title regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsAbout us
At FreshDirect, we are reinventing the grocery experience.
Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.
We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.
We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.
It’s grocery shopping reimagined — and we’re just getting started.
If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.
The Role
As an IT Support Operations Analyst, you will be responsible for providing technical support to all end user technologies, currently implemented, and offered to the Enterprise. You will respond to requests or collaborate with members from IT Corporate Technology Support. Troubleshoot, configure, and deploy devices and conduct other daily and nightly support activities for the Plant, Manufacturing, and corporate environments. You are expected to perform timely and quality resolution to issues and record them in our ticketing system. This position reports to the IT Corporate Technology Service Manager.
What You’ll Do
-
Answer IT Support helpdesk phone calls providing remote and onsite support.
-
Respond to IT support requests and provide quality resolution within established Service Level Agreement (SLA).
-
Configure and support hardware devices for end user deployment. Computers, desk, Printers, wired, wireless and mobile devices, (POS) Point of sale devices.
-
Perform scheduled and unscheduled move add changes which at times requiring off hour physical work.
-
Basic troubleshooting of network infrastructure IP address configuration, cable management. Wired and wireless support.
-
Active Directory administration. Knowledge of end user accounts applying security groups, application, and system access. Assist end users with password reset process.
-
A/V support for conference rooms, display units and projectors. Digital signage.
-
Alert monitoring and response.
-
Employee timekeeper configuration and management (Kronos).
-
Project task and documentation.
-
Inventory management.
-
Purchase orders. Work with management to procure hardware and software when the need arises.
-
On and Off boarding end users, data archiving. Equipment provisioning and reclamation.
-
Work with vendor support contacts to resolve hardware and software technical problems.
-
Request of RMAs and shipment preparation of equipment requiring external service.
-
Adhere to Plant and Corporate IT operations procedures and Safety/GMP practices.
-
Ensure all incidents and requests are recorded in service desk and escalated in the proper manner.
-
Identify and appropriately use defined escalation processes for requests that require further technical investigation.
-
Define and create standard operating procedures (SOP) to promote consistency across the various layers of services offered.
-
Travel to remote sites for IT projects and field installation and support as required.
-
Conduct weekly asset management and inventory of spare parts.
-
Perform and collaborate with the rest of the team in preventive maintenance and repairs of corporate technology infrastructure including PCs, Laptops, Phones, Printers, Kronos clocks, Audio and Visual.
-
Assist in keeping IT support process documents up to date.
-
Research technological solutions and methods to satisfy business requirements.
-
Identifying areas for process improvements and working with department staff to define and implement.
-
Establish and maintain effective working relationships by working cooperatively with others.
-
Establish and follow assigned priorities based on business and operational needs.
-
Strive to meet or exceed defined KPI - Key performance indicators for IT Service Desk team.
-
Carrying out other duties as you may be requested by management.
What You’ll Bring
-
Associate degree in technology or 3 years work experience in related field
-
Proficiency in dealing with a variety of computer systems/applications required.
-
Detail oriented and able to manage multiple priorities.
-
Ability to work well in a team environment.
-
Excellent verbal, written and analytical skills.
-
Strong diagnostic, problem solving and communication skills.
-
Knowledge of hardware and software application
-
Experienced in project implementation fundamentals.
-
Ability to work with no direct supervision. Detail oriented, very punctual.
-
Excellent communication and organizational skills
-
Bilingual – English and Spanish
-
Windows 10/ 11 and Office 365
Our Values at FreshDirect
We live these values every day:
A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.
One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.
Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.
Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.
Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.
We love food. Yes, literally all of us.
What You’ll Love About Working Here
-
A fast-paced, innovative environment where ideas turn into action
-
Opportunities for growth — many of our leaders have risen through the ranks
-
Direct impact on how thousands of customers experience food every day
Salary
The pay rate for this role is $30.00 - $34.00 per hour.
Total Rewards & Benefits
-
Competitive compensation and comprehensive benefits
-
PTO, Safe & Sick Time, and Paid Holidays
-
Medical, Vision, Dental, and Voluntary Disability coverage
-
401(k) with employer match and Life Insurance
-
State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market
-
Onsite FREE parking
-
FREE employee shuttle bus service from nearby Subway station
-
Training, leadership development, and tuition discount at local colleges
-
20% employee discount on FreshDirect online orders and Brooklyn wine store
-
Minimum 50% employee discount at our onsite employee market
-
Mobile phone discounts through partnerships with T-Mobile and Verizon
-
Gym membership discounts through NYSC
Our Culture
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.
LI1-DM
About us
At FreshDirect, we are reinventing the grocery experience.
Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.
We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.
We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.
It’s grocery shopping reimagined — and we’re just getting started.
If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.
The Role
As an IT Support Operations Analyst, you will be responsible for providing technical support to all end user technologies, currently implemented, and offered to the Enterprise. You will respond to requests or collaborate with members from IT Corporate Technology Support. Troubleshoot, configure, and deploy devices and conduct other daily and nightly support activities for the Plant, Manufacturing, and corporate environments. You are expected to perform timely and quality resolution to issues and record them in our ticketing system. This position reports to the IT Corporate Technology Service Manager.
What You’ll Do
-
Answer IT Support helpdesk phone calls providing remote and onsite support.
-
Respond to IT support requests and provide quality resolution within established Service Level Agreement (SLA).
-
Configure and support hardware devices for end user deployment. Computers, desk, Printers, wired, wireless and mobile devices, (POS) Point of sale devices.
-
Perform scheduled and unscheduled move add changes which at times requiring off hour physical work.
-
Basic troubleshooting of network infrastructure IP address configuration, cable management. Wired and wireless support.
-
Active Directory administration. Knowledge of end user accounts applying security groups, application, and system access. Assist end users with password reset process.
-
A/V support for conference rooms, display units and projectors. Digital signage.
-
Alert monitoring and response.
-
Employee timekeeper configuration and management (Kronos).
-
Project task and documentation.
-
Inventory management.
-
Purchase orders. Work with management to procure hardware and software when the need arises.
-
On and Off boarding end users, data archiving. Equipment provisioning and reclamation.
-
Work with vendor support contacts to resolve hardware and software technical problems.
-
Request of RMAs and shipment preparation of equipment requiring external service.
-
Adhere to Plant and Corporate IT operations procedures and Safety/GMP practices.
-
Ensure all incidents and requests are recorded in service desk and escalated in the proper manner.
-
Identify and appropriately use defined escalation processes for requests that require further technical investigation.
-
Define and create standard operating procedures (SOP) to promote consistency across the various layers of services offered.
-
Travel to remote sites for IT projects and field installation and support as required.
-
Conduct weekly asset management and inventory of spare parts.
-
Perform and collaborate with the rest of the team in preventive maintenance and repairs of corporate technology infrastructure including PCs, Laptops, Phones, Printers, Kronos clocks, Audio and Visual.
-
Assist in keeping IT support process documents up to date.
-
Research technological solutions and methods to satisfy business requirements.
-
Identifying areas for process improvements and working with department staff to define and implement.
-
Establish and maintain effective working relationships by working cooperatively with others.
-
Establish and follow assigned priorities based on business and operational needs.
-
Strive to meet or exceed defined KPI - Key performance indicators for IT Service Desk team.
-
Carrying out other duties as you may be requested by management.
What You’ll Bring
-
Associate degree in technology or 3 years work experience in related field
-
Proficiency in dealing with a variety of computer systems/applications required.
-
Detail oriented and able to manage multiple priorities.
-
Ability to work well in a team environment.
-
Excellent verbal, written and analytical skills.
-
Strong diagnostic, problem solving and communication skills.
-
Knowledge of hardware and software application
-
Experienced in project implementation fundamentals.
-
Ability to work with no direct supervision. Detail oriented, very punctual.
-
Excellent communication and organizational skills
-
Bilingual – English and Spanish
-
Windows 10/ 11 and Office 365
Our Values at FreshDirect
We live these values every day:
A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.
One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.
Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.
Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.
Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.
We love food. Yes, literally all of us.
What You’ll Love About Working Here
-
A fast-paced, innovative environment where ideas turn into action
-
Opportunities for growth — many of our leaders have risen through the ranks
-
Direct impact on how thousands of customers experience food every day
Salary
The pay rate for this role is $30.00 - $34.00 per hour.
Total Rewards & Benefits
-
Competitive compensation and comprehensive benefits
-
PTO, Safe & Sick Time, and Paid Holidays
-
Medical, Vision, Dental, and Voluntary Disability coverage
-
401(k) with employer match and Life Insurance
-
State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market
-
Onsite FREE parking
-
FREE employee shuttle bus service from nearby Subway station
-
Training, leadership development, and tuition discount at local colleges
-
20% employee discount on FreshDirect online orders and Brooklyn wine store
-
Minimum 50% employee discount at our onsite employee market
-
Mobile phone discounts through partnerships with T-Mobile and Verizon
-
Gym membership discounts through NYSC
Our Culture
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.
LI1-DM
See all 2,769+ IT Operations Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Operations Analyst roles.
Get Access To All JobsTips for Finding Visa Sponsorship as an IT Operations Analyst
Confirm the degree requirement is explicit
Employers must list a specific degree field in the job posting to support H-1B specialty occupation status. If the posting says 'bachelor's preferred' or 'any field accepted,' the petition is vulnerable to a USCIS denial on specialty occupation grounds.
Target industries with consistent sponsorship history
Financial services, healthcare systems, and large enterprise technology companies sponsor IT Operations Analyst roles most frequently. These industries have established immigration programs and legal teams familiar with H-1B petitions for operations and infrastructure roles.
Understand how your responsibilities affect the specialty occupation case
USCIS evaluates job duties, not just the title. Analysts whose work involves systems architecture, network security, or enterprise infrastructure management present a stronger specialty occupation argument than those in primarily helpdesk or ticketing functions.
Canadian and Mexican nationals have a faster path via TN
The TN visa covers computer systems analysts, which IT Operations Analysts often qualify under. There is no lottery, no employer petition fee, and approval typically happens at the port of entry or consulate, making it significantly faster than H-1B.
Negotiate who covers petition costs before signing
H-1B employer fees are legally the employer's responsibility, but legal fees and premium processing arrangements vary by company. Clarifying this during the offer stage avoids surprises and signals you understand the process, which reassures cautious hiring teams.
Use your OPT period to build a sponsorship track record
IT Operations roles are common OPT placements. Performing well during OPT gives your employer a low-risk basis to commit to H-1B sponsorship. Many employers sponsor H-1B for the same analyst they hired on OPT after seeing on-the-job performance.
Frequently Asked Questions
Does IT Operations Analyst qualify as a specialty occupation for H-1B?
It depends on how the role is defined. USCIS requires that a bachelor's degree in a specific field be the normal minimum for the position. Roles focused on systems monitoring, infrastructure management, or IT governance with a required degree in computer science or IT typically qualify. Roles where any bachelor's degree is accepted, or where duties are primarily helpdesk support, face higher denial risk.
What visa options exist for IT Operations Analysts besides H-1B?
Canadian and Mexican nationals can pursue the TN visa under the computer systems analyst category, with no lottery and no cap. Australians may qualify for the E-3 visa if the role meets specialty occupation standards. L-1B is an option for intracompany transfers with specialized knowledge. O-1A is available for analysts with documented exceptional expertise, though this is uncommon for standard operations roles.
How often do employers sponsor H-1B for IT Operations Analyst roles?
Sponsorship rates are moderate. Large financial institutions, hospital networks, and enterprise software companies sponsor this title regularly because they have dedicated HR and immigration infrastructure. Smaller companies and startups sponsor less frequently due to cost and process complexity. Browsing IT Operations Analyst roles on Migrate Mate filters specifically for employers willing to sponsor, which removes the guesswork.
Does my degree field affect my H-1B eligibility for this role?
Yes, significantly. A degree in information technology, computer science, information systems, or network engineering directly supports the specialty occupation argument. A degree in an unrelated field, such as business administration or liberal arts, makes the petition harder to defend even if you have years of relevant experience. USCIS looks at whether your degree field is normally required for the position, not just whether you can do the job.
Can work experience substitute for a degree when applying for sponsorship?
For H-1B visa purposes, three years of specialized experience can substitute for one year of formal education under USCIS equivalency standards. However, the employer's job posting must not require a bachelor's degree as a hard minimum, and the experience must be in a directly relevant technical specialty. For TN, a degree or certificate in a technology-related field is generally required and experience substitution is less straightforward.
What is the prevailing wage requirement for sponsored IT Operations Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.