IT Support Analyst Jobs in USA with Visa Sponsorship
IT Support Analyst roles are among the more accessible H-1B visa specialty occupation categories, but employers vary widely on sponsorship willingness. Most hiring managers want a bachelor's degree in computer science, information systems, or a related field, plus hands-on help desk or infrastructure experience. For detailed occupation requirements, see the O*NET profile.
Find IT Support Analyst JobsOverview
Showing 5 of 348+ IT Support Analyst jobs
See all 348+ IT Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Analyst roles.
Get Access To All JobsScreen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title:
IT Service Support Analyst 2
Department:
Arts and Sciences | Information Technology
Provides specialized support to the College, and the assigned unit(s) of Astronomy, Chemistry and Biochemistry, and Physics. Provides hardware and software support to research, instructional, and administrative users in the College; maintains IT users' hardware and software; troubleshoots and resolves problems; installs and deploys new/upgraded hardware and software; tracks issues; follows and develops procedures; provides technical advice and guidance to IT users; recommend solutions and services to meet IT users' needs. Supports IT facilities such as research laboratories, clinics, AV-equipped conference rooms, specialized teaching labs, and computer classrooms in the College. Provides Tier 1 and 2 support for supported software and hardware; escalates to Tier 3 support when necessary. May require occasional evening or weekend hours. Other duties as assigned.
BASIC QUALIFICATIONS:
- Required: Bachelor's Level Degree or equivalent combination of education and experience.
- Two years of relevant experience.
- Strong customer support experience, and ability to communicate clearly both orally and in writing; demonstrated ability to deliver service and resolve issues; demonstrated problem solving/troubleshooting skills.
- Experience supporting customers and services in a research environment.
- Demonstrated proficiency with Windows and Macintosh operating systems; working knowledge of PC and Macintosh hardware; proficiency with Microsoft Office applications and common Web/Internet applications; working knowledge of networking.
- At least 1 year of experience working in a customer-focused role.
PREFERRED QUALIFICATIONS:
- Desired: Familiarity with Linux.
- Previous experience using desktop support applications such as Jamf and Bomgar.
Additional Information:
The College of the Arts and Sciences Department of Technology Services is seeking an IT Service Support Analyst 2. The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors. With 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members, students have the unique opportunity to study with the best artists, scholars, and scientists in their field.
The pay range for this job profile is $26.78 - $30.87. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.
LOCATION:
Newman and Wolfrom Laboratory of Chemistry (0147)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title:
IT Service Support Analyst 2
Department:
Arts and Sciences | Information Technology
Provides specialized support to the College, and the assigned unit(s) of Astronomy, Chemistry and Biochemistry, and Physics. Provides hardware and software support to research, instructional, and administrative users in the College; maintains IT users' hardware and software; troubleshoots and resolves problems; installs and deploys new/upgraded hardware and software; tracks issues; follows and develops procedures; provides technical advice and guidance to IT users; recommend solutions and services to meet IT users' needs. Supports IT facilities such as research laboratories, clinics, AV-equipped conference rooms, specialized teaching labs, and computer classrooms in the College. Provides Tier 1 and 2 support for supported software and hardware; escalates to Tier 3 support when necessary. May require occasional evening or weekend hours. Other duties as assigned.
BASIC QUALIFICATIONS:
- Required: Bachelor's Level Degree or equivalent combination of education and experience.
- Two years of relevant experience.
- Strong customer support experience, and ability to communicate clearly both orally and in writing; demonstrated ability to deliver service and resolve issues; demonstrated problem solving/troubleshooting skills.
- Experience supporting customers and services in a research environment.
- Demonstrated proficiency with Windows and Macintosh operating systems; working knowledge of PC and Macintosh hardware; proficiency with Microsoft Office applications and common Web/Internet applications; working knowledge of networking.
- At least 1 year of experience working in a customer-focused role.
PREFERRED QUALIFICATIONS:
- Desired: Familiarity with Linux.
- Previous experience using desktop support applications such as Jamf and Bomgar.
Additional Information:
The College of the Arts and Sciences Department of Technology Services is seeking an IT Service Support Analyst 2. The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors. With 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members, students have the unique opportunity to study with the best artists, scholars, and scientists in their field.
The pay range for this job profile is $26.78 - $30.87. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.
LOCATION:
Newman and Wolfrom Laboratory of Chemistry (0147)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
See all 348+ IT Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Analyst roles.
Get Access To All JobsTips for Finding Visa Sponsorship as an IT Support Analyst
Target mid-size to enterprise employers
Small IT shops rarely have the legal infrastructure to sponsor visas. Mid-size companies and enterprises with dedicated HR teams are far more likely to have an existing sponsorship process and budget for H-1B or E-3 visa filings.
Highlight certifications prominently
CompTIA A+, Network+, and Microsoft certifications strengthen your specialty occupation case. USCIS scrutinizes IT support roles more than most, so concrete credentials help establish that the position requires specialized theoretical knowledge, not just general technical ability.
Clarify your visa type early in outreach
Australian citizens should lead with E-3 eligibility when contacting employers. It removes the H-1B lottery risk entirely, which is the single biggest reason IT employers hesitate to sponsor. Many hiring managers don't know the E-3 exists.
Focus on enterprise IT environments
Roles supporting complex infrastructure, cloud platforms, or regulated industries like healthcare and finance are stronger specialty occupation candidates. A general help desk role at a small office is harder to sponsor than a systems support role at a hospital network.
Get your degree equivalency documented early
If your degree is from outside the U.S., have it evaluated by a credential assessment service before applying. Employers and immigration attorneys need confirmation that your qualification meets the bachelor's degree equivalent standard for specialty occupation.
Ask about sponsorship history, not just willingness
A company that says they're open to sponsorship but has never done it before is a riskier bet than one with a track record. Ask how many H-1B or E-3 petitions they've filed in the past two years. Past filings predict future execution.
Frequently Asked Questions
Does IT Support Analyst qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS has issued RFEs and denials for generic IT support roles where the job description doesn't clearly require a specific bachelor's degree. Roles tied to complex enterprise systems, cybersecurity, or cloud infrastructure fare significantly better than general help desk positions. The job offer and petition need to make an explicit case for why a bachelor's in a specific field is required.
What degree do I need to get sponsored as an IT Support Analyst?
Most sponsoring employers require a bachelor's degree in computer science, information technology, information systems, or a closely related field. A degree in an unrelated field makes the specialty occupation argument harder, though relevant certifications and work experience can sometimes compensate. If your degree is from outside the U.S., get a credential evaluation before applying so there are no surprises during the petition stage.
Are Australian citizens at an advantage for IT Support Analyst sponsorship?
Yes. Australian citizens can use the E-3 visa, which has a 10,500-slot annual cap that has never been fully used, no lottery, and can be applied for at any time of year. That removes the biggest friction point for employers: the H-1B lottery gamble. When reaching out to employers, leading with E-3 eligibility often changes the conversation entirely.
How do I find IT Support Analyst jobs that offer visa sponsorship?
Migrate Mate filters specifically for roles open to visa sponsorship, which saves significant time compared to applying broadly and asking about sponsorship after the fact. IT support roles that offer sponsorship tend to be clustered at larger employers and managed service providers, so filtering by company size is worth doing. Migrate Mate is the recommended starting point for this search.
Can I transfer my H-1B to a new employer if I'm already working as an IT Support Analyst?
Yes. H-1B portability allows you to start working for a new employer as soon as they file a transfer petition, without waiting for approval, provided you've been in valid H-1B status. The new employer still needs to file an LCA and I-129, but you're not locked to your current job while that processes. Gaps in employment can complicate portability, so timing matters.
What is the prevailing wage requirement for sponsored IT Support Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.