IT Support Analyst Jobs in USA with Visa Sponsorship
IT Support Analyst roles are among the more accessible H-1B visa specialty occupation categories, but employers vary widely on sponsorship willingness. Most hiring managers want a bachelor's degree in computer science, information systems, or a related field, plus hands-on help desk or infrastructure experience. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsAbout Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About The Team
The IT Department at Outreach is a diverse team of IT professionals across the globe. We come from all walks of life with varied skillsets and passions. We all to some degree or another have a strong passion for technology which connects us all no matter where we reside in the world. We proudly serve our fellow Outreachers with their IT needs and are continuously architecting and improving our systems and service models. At Outreach we utilize modern, cutting-edge solutions to enable the workforce. Apart from office infrastructure related to on-prem hardware, we have built our systems to be entirely cloud based from the very beginning, which gives our team hands on experience with the newest models of IT Service and all the tooling that comes with it.
The Role
Outreach is looking for a highly motivated, detail-oriented individual to join our IT Service Desk. If you are looking to get your feet in the door of an IT Services based career path, with one of the top-rated companies to work for in Seattle, look no further! In this role you will be the first point of contact for Outreach employees requesting IT assistance, and will categorize, filter, and solve trouble tickets and service requests according to current best practices. You will also have a tiered support system to escalate more advanced issues when appropriate. As the first point of contact you are effectively the face of Outreach’s IT department and exceptional customer service skills are paramount.
Location
Hybrid in Seattle 3-4 days a week in office
Your Daily Adventures Will Include
- Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests
- Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level
- Escalating Tier 2 and Tier 3 issues effectively
- Owning and maintaining IT hardware and logistics. Hardware needs to be sent and received; this job role will be the primary source of handling IT logistical needs.
- Assisting the IT Department in various projects and tasks when needed
- This is a hybrid role, requiring you to be onsite at our corporate office for a minimum of 3 days per week, subject to change as support needs change over time.
Our Vision of You
- Must have 1-2 years prior experience in a customer service role
- Must have general IT experience with Windows and Mac Operating Systems and hardware. Can navigate and explain both Windows and MacOS systems.
- Experience supporting customers remotely and in person
- Strong time management and organizational skills
- Strong business writing/oration skills
- Prior experience in a Tier I IT support role is a strong plus
- Shipping/Receiving experience is a strong plus
Why You’ll Love It Here
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants—including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About The Team
The IT Department at Outreach is a diverse team of IT professionals across the globe. We come from all walks of life with varied skillsets and passions. We all to some degree or another have a strong passion for technology which connects us all no matter where we reside in the world. We proudly serve our fellow Outreachers with their IT needs and are continuously architecting and improving our systems and service models. At Outreach we utilize modern, cutting-edge solutions to enable the workforce. Apart from office infrastructure related to on-prem hardware, we have built our systems to be entirely cloud based from the very beginning, which gives our team hands on experience with the newest models of IT Service and all the tooling that comes with it.
The Role
Outreach is looking for a highly motivated, detail-oriented individual to join our IT Service Desk. If you are looking to get your feet in the door of an IT Services based career path, with one of the top-rated companies to work for in Seattle, look no further! In this role you will be the first point of contact for Outreach employees requesting IT assistance, and will categorize, filter, and solve trouble tickets and service requests according to current best practices. You will also have a tiered support system to escalate more advanced issues when appropriate. As the first point of contact you are effectively the face of Outreach’s IT department and exceptional customer service skills are paramount.
Location
Hybrid in Seattle 3-4 days a week in office
Your Daily Adventures Will Include
- Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests
- Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level
- Escalating Tier 2 and Tier 3 issues effectively
- Owning and maintaining IT hardware and logistics. Hardware needs to be sent and received; this job role will be the primary source of handling IT logistical needs.
- Assisting the IT Department in various projects and tasks when needed
- This is a hybrid role, requiring you to be onsite at our corporate office for a minimum of 3 days per week, subject to change as support needs change over time.
Our Vision of You
- Must have 1-2 years prior experience in a customer service role
- Must have general IT experience with Windows and Mac Operating Systems and hardware. Can navigate and explain both Windows and MacOS systems.
- Experience supporting customers remotely and in person
- Strong time management and organizational skills
- Strong business writing/oration skills
- Prior experience in a Tier I IT support role is a strong plus
- Shipping/Receiving experience is a strong plus
Why You’ll Love It Here
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants—including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Get Access To All JobsTips for Finding Visa Sponsorship as an IT Support Analyst
Highlight certifications prominently
CompTIA A+, Network+, and Microsoft certifications strengthen your specialty occupation case. USCIS scrutinizes IT support roles more than most, so concrete credentials help establish that the position requires specialized theoretical knowledge, not just general technical ability.
Focus on enterprise IT environments
Roles supporting complex infrastructure, cloud platforms, or regulated industries like healthcare and finance are stronger specialty occupation candidates. A general help desk role at a small office is harder to sponsor than a systems support role at a hospital network.
Get your degree equivalency documented early
If your degree is from outside the U.S., have it evaluated by a credential assessment service before applying. Employers and immigration attorneys need confirmation that your qualification meets the bachelor's degree equivalent standard for specialty occupation.
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Find IT Support Analyst JobsFrequently Asked Questions
Does IT Support Analyst qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS has issued RFEs and denials for generic IT support roles where the job description doesn't clearly require a specific bachelor's degree. Roles tied to complex enterprise systems, cybersecurity, or cloud infrastructure fare significantly better than general help desk positions. The job offer and petition need to make an explicit case for why a bachelor's in a specific field is required.
What degree do I need to get sponsored as an IT Support Analyst?
Most sponsoring employers require a bachelor's degree in computer science, information technology, information systems, or a closely related field. A degree in an unrelated field makes the specialty occupation argument harder, though relevant certifications and work experience can sometimes compensate. If your degree is from outside the U.S., get a credential evaluation before applying so there are no surprises during the petition stage.
Are Australian citizens at an advantage for IT Support Analyst sponsorship?
Yes. Australian citizens can use the E-3 visa, which has a 10,500-slot annual cap that has never been fully used, no lottery, and can be applied for at any time of year. That removes the biggest friction point for employers: the H-1B lottery gamble. When reaching out to employers, leading with E-3 eligibility often changes the conversation entirely.
How do I find IT Support Analyst jobs that offer visa sponsorship?
Migrate Mate filters specifically for roles open to visa sponsorship, which saves significant time compared to applying broadly and asking about sponsorship after the fact. IT support roles that offer sponsorship tend to be clustered at larger employers and managed service providers, so filtering by company size is worth doing. Migrate Mate is the recommended starting point for this search.
Can I transfer my H-1B to a new employer if I'm already working as an IT Support Analyst?
Yes. H-1B portability allows you to start working for a new employer as soon as they file a transfer petition, without waiting for approval, provided you've been in valid H-1B status. The new employer still needs to file an LCA and I-129, but you're not locked to your current job while that processes. Gaps in employment can complicate portability, so timing matters.
What is the prevailing wage requirement for sponsored IT Support Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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