IT Support Analyst Jobs in USA with Visa Sponsorship
IT Support Analyst roles are among the more accessible H-1B visa specialty occupation categories, but employers vary widely on sponsorship willingness. Most hiring managers want a bachelor's degree in computer science, information systems, or a related field, plus hands-on help desk or infrastructure experience. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-23737
Facility:
LOC0007 - 65 Columbian Building65 Columbian Street
Weymouth, MA 02190
Department Name:
SHS IT Field Support
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health system. Responsibilities include taking ownership of on-site desktop support requests at one of the health systems locations and working them to closure. Resolving desktop break fix issues and assisting on, or conducting moves, adds and changes as directed. The IT Field Support Technician I will fully document all work done and resolutions real time in the health systems ticketing system. When appropriate create or update support documents to better prepare the team on support issues. The IT Field Support Technician I should have the ability to assess onsite service requests and resolve or escalate issues that impact end users work flow. The IT Field Support Technician I should be able to clearly demonstrate knowledge of desktop hardware and software support tools and technologies.
Compensation Pay Range:
$27.78 - $37.38
ESSENTIAL FUNCTIONS
-
Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.
-
Determine and escalate the problems or issues when required in a timely manner.
-
Monitor field service desktop support queue taking ownership of problems and work requests till closure.
-
Keep current on industry support tools and standards that are in alignment with Desktop support functions.
-
Communicate the need for ordering IT equipment and appropriate spares where applicable.
-
Participate in, and support moves, adds and Changes as directed.
-
Ensure that the CMDB inventory database is current at all times when equipment is removed from stock, deployed or retired for all work conducted.
-
Respond to inquiries from colleagues, and IS Leadership in a timely manner.
-
Drive down open ticket volumes.
-
Complete assigned tasks in a timely manner.
MINIMUM QUALIFICATIONS
Associate’s degree or technical certification in computer science, Information Technology or other technical field preferred.
Microsoft certification or experience preferred.
1-3 years of Desktop support experience.
Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting.
Required additional Knowledge and Abilities
-
Proven skills in the support of various desktop and mobile device platforms.
-
Experience with support and maintenance of Windows-based desktop operating systems (Windows 11).
-
Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based).
-
Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues.
-
Flexible team player with ability to complete tasks as assigned.
-
Willingness to continue technical and professional development in line with Desktop Support functions.
-
Personal transportation for local travel between SSHS sites.
-
Participate in on-call coverage as assigned.
-
Ability to modify work schedule as business requirements change.
M-F 9am-5:30pm
INTRODUCTION
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-23737
Facility:
LOC0007 - 65 Columbian Building65 Columbian Street
Weymouth, MA 02190
Department Name:
SHS IT Field Support
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health system. Responsibilities include taking ownership of on-site desktop support requests at one of the health systems locations and working them to closure. Resolving desktop break fix issues and assisting on, or conducting moves, adds and changes as directed. The IT Field Support Technician I will fully document all work done and resolutions real time in the health systems ticketing system. When appropriate create or update support documents to better prepare the team on support issues. The IT Field Support Technician I should have the ability to assess onsite service requests and resolve or escalate issues that impact end users work flow. The IT Field Support Technician I should be able to clearly demonstrate knowledge of desktop hardware and software support tools and technologies.
Compensation Pay Range:
$27.78 - $37.38
ESSENTIAL FUNCTIONS
-
Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.
-
Determine and escalate the problems or issues when required in a timely manner.
-
Monitor field service desktop support queue taking ownership of problems and work requests till closure.
-
Keep current on industry support tools and standards that are in alignment with Desktop support functions.
-
Communicate the need for ordering IT equipment and appropriate spares where applicable.
-
Participate in, and support moves, adds and Changes as directed.
-
Ensure that the CMDB inventory database is current at all times when equipment is removed from stock, deployed or retired for all work conducted.
-
Respond to inquiries from colleagues, and IS Leadership in a timely manner.
-
Drive down open ticket volumes.
-
Complete assigned tasks in a timely manner.
MINIMUM QUALIFICATIONS
Associate’s degree or technical certification in computer science, Information Technology or other technical field preferred.
Microsoft certification or experience preferred.
1-3 years of Desktop support experience.
Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting.
Required additional Knowledge and Abilities
-
Proven skills in the support of various desktop and mobile device platforms.
-
Experience with support and maintenance of Windows-based desktop operating systems (Windows 11).
-
Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based).
-
Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues.
-
Flexible team player with ability to complete tasks as assigned.
-
Willingness to continue technical and professional development in line with Desktop Support functions.
-
Personal transportation for local travel between SSHS sites.
-
Participate in on-call coverage as assigned.
-
Ability to modify work schedule as business requirements change.
M-F 9am-5:30pm
See all 328+ IT Support Analyst Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as an IT Support Analyst
Target mid-size to enterprise employers
Small IT shops rarely have the legal infrastructure to sponsor visas. Mid-size companies and enterprises with dedicated HR teams are far more likely to have an existing sponsorship process and budget for H-1B or E-3 visa filings.
Highlight certifications prominently
CompTIA A+, Network+, and Microsoft certifications strengthen your specialty occupation case. USCIS scrutinizes IT support roles more than most, so concrete credentials help establish that the position requires specialized theoretical knowledge, not just general technical ability.
Clarify your visa type early in outreach
Australian citizens should lead with E-3 eligibility when contacting employers. It removes the H-1B lottery risk entirely, which is the single biggest reason IT employers hesitate to sponsor. Many hiring managers don't know the E-3 exists.
Focus on enterprise IT environments
Roles supporting complex infrastructure, cloud platforms, or regulated industries like healthcare and finance are stronger specialty occupation candidates. A general help desk role at a small office is harder to sponsor than a systems support role at a hospital network.
Get your degree equivalency documented early
If your degree is from outside the U.S., have it evaluated by a credential assessment service before applying. Employers and immigration attorneys need confirmation that your qualification meets the bachelor's degree equivalent standard for specialty occupation.
Ask about sponsorship history, not just willingness
A company that says they're open to sponsorship but has never done it before is a riskier bet than one with a track record. Ask how many H-1B or E-3 petitions they've filed in the past two years. Past filings predict future execution.
Frequently Asked Questions
Does IT Support Analyst qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS has issued RFEs and denials for generic IT support roles where the job description doesn't clearly require a specific bachelor's degree. Roles tied to complex enterprise systems, cybersecurity, or cloud infrastructure fare significantly better than general help desk positions. The job offer and petition need to make an explicit case for why a bachelor's in a specific field is required.
What degree do I need to get sponsored as an IT Support Analyst?
Most sponsoring employers require a bachelor's degree in computer science, information technology, information systems, or a closely related field. A degree in an unrelated field makes the specialty occupation argument harder, though relevant certifications and work experience can sometimes compensate. If your degree is from outside the U.S., get a credential evaluation before applying so there are no surprises during the petition stage.
Are Australian citizens at an advantage for IT Support Analyst sponsorship?
Yes. Australian citizens can use the E-3 visa, which has a 10,500-slot annual cap that has never been fully used, no lottery, and can be applied for at any time of year. That removes the biggest friction point for employers: the H-1B lottery gamble. When reaching out to employers, leading with E-3 eligibility often changes the conversation entirely.
How do I find IT Support Analyst jobs that offer visa sponsorship?
Migrate Mate filters specifically for roles open to visa sponsorship, which saves significant time compared to applying broadly and asking about sponsorship after the fact. IT support roles that offer sponsorship tend to be clustered at larger employers and managed service providers, so filtering by company size is worth doing. Migrate Mate is the recommended starting point for this search.
Can I transfer my H-1B to a new employer if I'm already working as an IT Support Analyst?
Yes. H-1B portability allows you to start working for a new employer as soon as they file a transfer petition, without waiting for approval, provided you've been in valid H-1B status. The new employer still needs to file an LCA and I-129, but you're not locked to your current job while that processes. Gaps in employment can complicate portability, so timing matters.
What is the prevailing wage requirement for sponsored IT Support Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.