IT Support Analyst Jobs in USA with Visa Sponsorship
IT Support Analyst roles are among the more accessible H-1B specialty occupation categories, but employers vary widely on sponsorship willingness. Most hiring managers want a bachelor's degree in computer science, information systems, or a related field, plus hands-on help desk or infrastructure experience. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsAbout Knightscope
Knightscope is a security technology company building the Nation’s First Autonomous Security Force. The Company combines autonomous machines, advanced software, and human expertise to help protect people, property, and critical infrastructure. Knightscope’s long-term mission is to make the United States of America the safest country in the world.
Job Summary
The IT Support Analyst is responsible for Tier 1/2 endpoint support, identity and access management operations, MDM administration, and IT security tooling across a 100+ user Microsoft 365 and Okta-integrated environment. The role operates within a structured ITSM framework (Freshservice) and interfaces directly with endpoint protection platforms (SentinelOne EDR, Microsoft Defender), device management infrastructure (Intune, Apple Business Manager), and onboarding/offboarding automation workflows. The position requires demonstrated hands-on experience with both Windows and macOS in a corporate setting, strong documentation discipline, and the ability to triage, escalate, and resolve issues with minimal supervision.
About the Role
Knightscope's IT team runs a modern, cloud-first stack supporting a hybrid workforce across engineering, operations, and executive functions. This role sits at the center of that stack — owning day-to-day endpoint operations, managing the full device lifecycle from provisioning through decommission, and supporting identity workflows tied to Okta SSO and Microsoft Entra ID. You'll work directly with the Director of IT on infrastructure projects alongside helpdesk operations, including ongoing rollouts of security tooling, AV systems, and IT process automation. The environment is technically demanding, moves fast, and rewards candidates who can self-direct across multiple concurrent workstreams. Candidates who thrive with autonomy, move decisively through ambiguity, and communicate clearly across remote teams will excel here.
Key Responsibilities
- Serve as Tier 1/2 helpdesk support for hardware, software, and connectivity issues across Windows and macOS endpoints
- Manage device provisioning and deprovisioning via Microsoft Intune and Apple Business Manager; experience with MDM enrollment, compliance policies, and app deployment required
- Own ticket queue management and SLA compliance in Freshservice
- Support onboarding and offboarding workflows including account setup, access provisioning, equipment shipping, and access revocation
- Assist with deployment and maintenance of security tooling (SentinelOne EDR, Okta SSO, Microsoft Defender)
- Support AV setup for company-wide events, earnings calls, and executive meetings
- Maintain asset inventory and coordinate hardware procurement with vendors including CDW
- Escalate complex issues to senior team members appropriately and document resolutions in the knowledge base
Required Qualifications
- 3–5 years of IT support experience in a corporate environment supporting Windows and macOS endpoints
- Hands-on experience with Microsoft Intune and Apple Business Manager — MDM enrollment, compliance policies, app deployment, and device lifecycle management
- Working knowledge of Okta SSO and Microsoft Entra ID — user lifecycle management, MFA policy enforcement, app assignments, and access provisioning/revocation
- Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online) including admin-level familiarity with the M365 Admin Center
- Experience with Freshservice or comparable ITSM platform — ticket management, SLA tracking, asset records, and knowledge base documentation
- Familiarity with SentinelOne EDR and Microsoft Defender for Endpoint — agent deployment, policy management, and basic alert triage
- Basic networking fundamentals — DNS, DHCP, VLAN segmentation, and switch-level troubleshooting in a managed environment (Aruba or similar)
- Comfort working with AI-powered tools in a business context — including Microsoft Copilot, ChatGPT/Claude for productivity workflows, and AI-assisted ITSM automation (e.g., Freshservice Freddi AI or similar chatbot/ticketing integrations)
- Strong written and verbal communication skills; comfortable interfacing with end users and executive staff directly
- Experience with Slack workspace administration, GitHub SSO integration, or Keeper Password Manager a plus
- Exposure to physical access control systems (Brivo) or AV/conferencing platforms (Neat, Logi, ClickShare) a plus
- Associate's degree in Information Technology, Computer Science, or a related field required; Bachelor's degree preferred; equivalent combination of education and hands-on experience will be considered
- One or more of the following certifications preferred: CompTIA A+, Network+, or Security+; Microsoft MD-102 or MS-900; Okta Certified Administrator; Apple Certified Support Professional (ACSP); ITIL Foundation v4
Compensation & Benefits
- Base Salary: $70,304 – $80,000 (DOE)
- Equity: Stock options
- Benefits: Medical, dental, vision, 401(k), paid time off
Location Requirement: Full-time, on-site at Sunnyvale HQ
About Knightscope
Knightscope is a security technology company building the Nation’s First Autonomous Security Force. The Company combines autonomous machines, advanced software, and human expertise to help protect people, property, and critical infrastructure. Knightscope’s long-term mission is to make the United States of America the safest country in the world.
Job Summary
The IT Support Analyst is responsible for Tier 1/2 endpoint support, identity and access management operations, MDM administration, and IT security tooling across a 100+ user Microsoft 365 and Okta-integrated environment. The role operates within a structured ITSM framework (Freshservice) and interfaces directly with endpoint protection platforms (SentinelOne EDR, Microsoft Defender), device management infrastructure (Intune, Apple Business Manager), and onboarding/offboarding automation workflows. The position requires demonstrated hands-on experience with both Windows and macOS in a corporate setting, strong documentation discipline, and the ability to triage, escalate, and resolve issues with minimal supervision.
About the Role
Knightscope's IT team runs a modern, cloud-first stack supporting a hybrid workforce across engineering, operations, and executive functions. This role sits at the center of that stack — owning day-to-day endpoint operations, managing the full device lifecycle from provisioning through decommission, and supporting identity workflows tied to Okta SSO and Microsoft Entra ID. You'll work directly with the Director of IT on infrastructure projects alongside helpdesk operations, including ongoing rollouts of security tooling, AV systems, and IT process automation. The environment is technically demanding, moves fast, and rewards candidates who can self-direct across multiple concurrent workstreams. Candidates who thrive with autonomy, move decisively through ambiguity, and communicate clearly across remote teams will excel here.
Key Responsibilities
- Serve as Tier 1/2 helpdesk support for hardware, software, and connectivity issues across Windows and macOS endpoints
- Manage device provisioning and deprovisioning via Microsoft Intune and Apple Business Manager; experience with MDM enrollment, compliance policies, and app deployment required
- Own ticket queue management and SLA compliance in Freshservice
- Support onboarding and offboarding workflows including account setup, access provisioning, equipment shipping, and access revocation
- Assist with deployment and maintenance of security tooling (SentinelOne EDR, Okta SSO, Microsoft Defender)
- Support AV setup for company-wide events, earnings calls, and executive meetings
- Maintain asset inventory and coordinate hardware procurement with vendors including CDW
- Escalate complex issues to senior team members appropriately and document resolutions in the knowledge base
Required Qualifications
- 3–5 years of IT support experience in a corporate environment supporting Windows and macOS endpoints
- Hands-on experience with Microsoft Intune and Apple Business Manager — MDM enrollment, compliance policies, app deployment, and device lifecycle management
- Working knowledge of Okta SSO and Microsoft Entra ID — user lifecycle management, MFA policy enforcement, app assignments, and access provisioning/revocation
- Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online) including admin-level familiarity with the M365 Admin Center
- Experience with Freshservice or comparable ITSM platform — ticket management, SLA tracking, asset records, and knowledge base documentation
- Familiarity with SentinelOne EDR and Microsoft Defender for Endpoint — agent deployment, policy management, and basic alert triage
- Basic networking fundamentals — DNS, DHCP, VLAN segmentation, and switch-level troubleshooting in a managed environment (Aruba or similar)
- Comfort working with AI-powered tools in a business context — including Microsoft Copilot, ChatGPT/Claude for productivity workflows, and AI-assisted ITSM automation (e.g., Freshservice Freddi AI or similar chatbot/ticketing integrations)
- Strong written and verbal communication skills; comfortable interfacing with end users and executive staff directly
- Experience with Slack workspace administration, GitHub SSO integration, or Keeper Password Manager a plus
- Exposure to physical access control systems (Brivo) or AV/conferencing platforms (Neat, Logi, ClickShare) a plus
- Associate's degree in Information Technology, Computer Science, or a related field required; Bachelor's degree preferred; equivalent combination of education and hands-on experience will be considered
- One or more of the following certifications preferred: CompTIA A+, Network+, or Security+; Microsoft MD-102 or MS-900; Okta Certified Administrator; Apple Certified Support Professional (ACSP); ITIL Foundation v4
Compensation & Benefits
- Base Salary: $70,304 – $80,000 (DOE)
- Equity: Stock options
- Benefits: Medical, dental, vision, 401(k), paid time off
Location Requirement: Full-time, on-site at Sunnyvale HQ
How to Get Visa Sponsorship as an IT Support Analyst
Highlight certifications prominently
CompTIA A+, Network+, and Microsoft certifications strengthen your specialty occupation case. USCIS scrutinizes IT support roles more than most, so concrete credentials help establish that the position requires specialized theoretical knowledge, not just general technical ability.
Focus on enterprise IT environments
Roles supporting complex infrastructure, cloud platforms, or regulated industries like healthcare and finance are stronger specialty occupation candidates. A general help desk role at a small office is harder to sponsor than a systems support role at a hospital network.
Get your degree equivalency documented early
If your degree is from outside the U.S., have it evaluated by a credential assessment service before applying. Employers and immigration attorneys need confirmation that your qualification meets the bachelor's degree equivalent standard for specialty occupation.
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Get Access To All JobsFrequently Asked Questions
Does IT Support Analyst qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS has issued RFEs and denials for generic IT support roles where the job description doesn't clearly require a specific bachelor's degree. Roles tied to complex enterprise systems, cybersecurity, or cloud infrastructure fare significantly better than general help desk positions. The job offer and petition need to make an explicit case for why a bachelor's in a specific field is required.
What degree do I need to get sponsored as an IT Support Analyst?
Most sponsoring employers require a bachelor's degree in computer science, information technology, information systems, or a closely related field. A degree in an unrelated field makes the specialty occupation argument harder, though relevant certifications and work experience can sometimes compensate. If your degree is from outside the U.S., get a credential evaluation before applying so there are no surprises during the petition stage.
Are Australian citizens at an advantage for IT Support Analyst sponsorship?
Yes. Australian citizens can use the E-3 visa, which has a 10,500-slot annual cap that has never been fully used, no lottery, and can be applied for at any time of year. That removes the biggest friction point for employers: the H-1B lottery gamble. When reaching out to employers, leading with E-3 eligibility often changes the conversation entirely.
How do I find IT Support Analyst jobs that offer visa sponsorship?
Migrate Mate filters specifically for roles open to visa sponsorship, which saves significant time compared to applying broadly and asking about sponsorship after the fact. IT support roles that offer sponsorship tend to be clustered at larger employers and managed service providers, so filtering by company size is worth doing. Migrate Mate is the recommended starting point for this search.
Can I transfer my H-1B to a new employer if I'm already working as an IT Support Analyst?
Yes. H-1B portability allows you to start working for a new employer as soon as they file a transfer petition, without waiting for approval, provided you've been in valid H-1B status. The new employer still needs to file an LCA and I-129, but you're not locked to your current job while that processes. Gaps in employment can complicate portability, so timing matters.
What is the prevailing wage requirement for sponsored IT Support Analyst jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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