Onboarding Specialist Jobs in USA with Visa Sponsorship
Onboarding Specialist roles are actively sponsored under the H-1B and TN visas when the position requires a bachelor's degree in human resources, organizational psychology, or a related field. Employers in tech, healthcare, and financial services sponsor most frequently. For detailed occupation requirements, see the O*NET profile.
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INTRODUCTION
The Client Support Onboarding Specialist is responsible for ensuring that all incoming Client Support agents can quickly meet the goals of the department and the requirements of the job. This individual will work directly with Education Services and Client Support management to ensure the Global Onboarding Strategy is executed for all new hires or existing Client Support employees transitioning to new roles within the department.
ROLE AND RESPONSIBILITIES
Essential Functions
- Provide direct support for new agents, including coaching on internal systems and processes.
- Partner with other members of the Client Support and Education Services organization, as well as other resources throughout the business, to strengthen product knowledge and increase agents’ confidence.
- Develop support-specific training materials, activities, and resources that support the new hire learning plan.
- Review and maintain training materials to ensure information is accurate and timely.
- Work with internal training resources to transition new employees from introductory training period to live support.
- Deliver support-specific trainings for incoming support personnel.
- Monitor new analysts/ transitions and progress and identify/address knowledge gaps.
- Conduct ongoing developmental trainings to provide continual developmental progress to agents.
- Partner with support management to identify and execute learning opportunities for support staff.
- Adhere to all MRI Software and Client Support policies and procedures.
- Perform other duties and responsibilities as assigned.
BASIC QUALIFICATIONS
Knowledge, Skills, & Abilities
- Knowledge of Client Support Standard Operating Procedures and best practices.
- Excellent analytical and problem-solving skills.
- Excellent interpersonal and professional communication skills.
- Ability to understand and communicate essential functions and procedures within Global Client Support department.
- Ability to understand and articulate technical concepts and derive solutions.
- Understand the flow of data within product and processes and can apply to problem solving.
- Strong time management and organizational skills.
- Strong knowledge of MRI products.
Training and Experience
- Bachelor’s degree or equivalent relevant work experience required.
- 2+ years of hands-on, in-depth experience with MRI products.
- Previous training experience preferred.
- Experience in MRI Client Support culture.
- Experience with PMX Residential Management or other MRI Living products preferred.
PREFERRED QUALIFICATIONS
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
- Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
- Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit.
- Invest in our competitive 401k plan and help set you up for your future.
- Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
- Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year.
- Further your professional development and growth with our generous Tuition Reimbursement offerings.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.
About us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

INTRODUCTION
The Client Support Onboarding Specialist is responsible for ensuring that all incoming Client Support agents can quickly meet the goals of the department and the requirements of the job. This individual will work directly with Education Services and Client Support management to ensure the Global Onboarding Strategy is executed for all new hires or existing Client Support employees transitioning to new roles within the department.
ROLE AND RESPONSIBILITIES
Essential Functions
- Provide direct support for new agents, including coaching on internal systems and processes.
- Partner with other members of the Client Support and Education Services organization, as well as other resources throughout the business, to strengthen product knowledge and increase agents’ confidence.
- Develop support-specific training materials, activities, and resources that support the new hire learning plan.
- Review and maintain training materials to ensure information is accurate and timely.
- Work with internal training resources to transition new employees from introductory training period to live support.
- Deliver support-specific trainings for incoming support personnel.
- Monitor new analysts/ transitions and progress and identify/address knowledge gaps.
- Conduct ongoing developmental trainings to provide continual developmental progress to agents.
- Partner with support management to identify and execute learning opportunities for support staff.
- Adhere to all MRI Software and Client Support policies and procedures.
- Perform other duties and responsibilities as assigned.
BASIC QUALIFICATIONS
Knowledge, Skills, & Abilities
- Knowledge of Client Support Standard Operating Procedures and best practices.
- Excellent analytical and problem-solving skills.
- Excellent interpersonal and professional communication skills.
- Ability to understand and communicate essential functions and procedures within Global Client Support department.
- Ability to understand and articulate technical concepts and derive solutions.
- Understand the flow of data within product and processes and can apply to problem solving.
- Strong time management and organizational skills.
- Strong knowledge of MRI products.
Training and Experience
- Bachelor’s degree or equivalent relevant work experience required.
- 2+ years of hands-on, in-depth experience with MRI products.
- Previous training experience preferred.
- Experience in MRI Client Support culture.
- Experience with PMX Residential Management or other MRI Living products preferred.
PREFERRED QUALIFICATIONS
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
- Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
- Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit.
- Invest in our competitive 401k plan and help set you up for your future.
- Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
- Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year.
- Further your professional development and growth with our generous Tuition Reimbursement offerings.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.
About us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
How to Get Visa Sponsorship as an Onboarding Specialist
Target degree-dependent job postings
Sponsorship requires the role to qualify as a specialty occupation, meaning the employer must require a specific bachelor's degree. Look for postings that list HR, organizational psychology, or a related field as a hard requirement, not a preference.
Focus on large enterprise employers
Enterprise tech companies, hospital systems, and financial services firms sponsor Onboarding Specialist roles most often. They have dedicated HR teams familiar with the visa process and established relationships with immigration counsel to support petitions efficiently.
Highlight systems expertise in your resume
Employers sponsoring this role want HRIS proficiency front and center. Experience with Workday, SAP SuccessFactors, or BambooHR signals the specialized, technical nature of the work and strengthens the specialty occupation argument for your H-1B petition.
Raise sponsorship before the offer stage
Asking about sponsorship at the final offer stage delays the process significantly. Bring it up during early screening calls so both sides align quickly. Employers who sponsor regularly will confirm it without hesitation in the first conversation.
Canadian and Mexican nationals should consider TN status
The TN visa under USMCA covers Human Resources roles for Canadian and Mexican professionals with a qualifying degree. It requires no lottery, no petition, and can be processed at the border. It is often faster than waiting for H-1B cap results.
Frame your role around program design, not task execution
Visa petitions succeed when the role sounds analytical and degree-specific, not administrative. Emphasize onboarding program design, compliance workflows, and cross-functional coordination in your job description review to support the specialty occupation determination.
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Get Access To All JobsFrequently Asked Questions
Can an Onboarding Specialist role qualify for H-1B sponsorship?
Yes, but only if the employer requires a specific bachelor's degree for the position. Roles framed around HR program design, compliance, or systems administration in Workday or SAP are stronger candidates than general administrative onboarding positions. USCIS will deny petitions where any degree, regardless of field, satisfies the requirement.
What degree is typically required for a sponsored Onboarding Specialist role?
Most employers sponsoring this role require a bachelor's degree in Human Resources, Organizational Psychology, Business Administration, or a closely related field. Industrial-Organizational Psychology degrees are particularly well-regarded. If your degree is in an unrelated field, three years of relevant professional experience can substitute for one year of formal education under USCIS equivalency rules.
Which visa types are most common for Onboarding Specialists?
H-1B is the primary pathway for most nationalities. Canadian and Mexican nationals can use TN status under the Human Resources subcategory, which processes faster and requires no lottery. Australian nationals may qualify for the E-3 visa. All three require the employer to establish the role as a specialty occupation tied to a specific degree field.
How competitive is H-1B sponsorship for Onboarding roles compared to other HR jobs?
Onboarding Specialist roles face more USCIS scrutiny than senior HR roles like HR Business Partner or Compensation Analyst because the work can appear clerical. Petitions succeed most consistently when job duties emphasize program development, data analysis, and compliance rather than administrative tasks. Employers with strong immigration counsel and detailed support letters see significantly better outcomes.
Where can I find Onboarding Specialist jobs that offer visa sponsorship?
Migrate Mate filters job listings specifically for roles open to visa sponsorship, which saves time compared to manually screening postings. Searching on Migrate Mate lets you identify employers who have sponsored HR roles before, which is a strong signal they will sponsor again and already have the infrastructure to support your petition.
What is the prevailing wage requirement for sponsored Onboarding Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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