Payment Operations Specialist Jobs in USA with Visa Sponsorship
Payment Operations Specialists are consistently sponsored on H-1B, TN, and E-3 visas by banks, fintechs, and payment networks. Employers typically require a bachelor's degree in finance, business, or a related field, and roles qualify as specialty occupations under USCIS guidelines. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsWho is Rainforest?
Rainforest is an early stage payments-as-a-service startup that has developed a solution that makes monetizing payments for vertically focused software platforms fair and simple.
We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — and want to do so without adding operational or regulatory burdens or costs.
Led by a successful repeat fintech founder with deep knowledge of the industry, and with venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space, and we're looking for new team members who want to be a part of this journey!
Who are we looking for?
We are seeking a dedicated and customer-oriented Payments Ops Specialist to join our team. In this role, you will be the first point of resolution for platform customers facing challenges, difficulties, or who have questions regarding the Rainforest product.
What are some of the high-impact opportunities you’ll tackle?
- Handling inbound requests through multiple communication channels (phone, email, chat, etc.) from platform customers and internal teams.
- Providing timely and accurate responses to inquiries, troubleshooting issues, and offering solutions to ensure customer satisfaction.
- Collaborating with and escalating to cross-functional teams including technical support, Platform Success Managers, Risk, and other Payment Operations teammates.
- Maintaining records of customer interactions, inquiries, and resolutions using CRM software and/or other designated systems.
- Assisting in the development and improvement of support processes and procedures to enhance efficiency and effectiveness.
- Following through with customers to ensure issues are resolved satisfactorily, gathering feedback for continuous company improvement.
- Participating in training sessions and staying up-to-date on product knowledge, policies, and procedures to provide accurate and up-to-date information to customers.
This opportunity is for you if you have / are:
- 1-2+ years of experience in a customer support or related role, preferably in payments, fintech, or an adjacent field.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
- Strong problem-solving abilities and is passionately customer-focused to effectively address inquiries and resolve issues.
- Ability to work well independently as well as collaboratively in a fast-paced environment.
- Organized and time-efficient in prioritizing tasks to meet deadlines.
- Proficiency in using CRM software, ticketing systems, and other relevant tools for managing customer interactions and data entry, preferably HubSpot and Slack.
- Incredibly detailed oriented and fixated on accuracy in data entry and record-keeping tasks.
- Adaptability and willingness to learn new technologies and processes.
We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuously invest in our people and our culture.
If you require any accommodations throughout the pre-employment process, please contact our HR team at hr@rainforestpay.com
Who is Rainforest?
Rainforest is an early stage payments-as-a-service startup that has developed a solution that makes monetizing payments for vertically focused software platforms fair and simple.
We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — and want to do so without adding operational or regulatory burdens or costs.
Led by a successful repeat fintech founder with deep knowledge of the industry, and with venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space, and we're looking for new team members who want to be a part of this journey!
Who are we looking for?
We are seeking a dedicated and customer-oriented Payments Ops Specialist to join our team. In this role, you will be the first point of resolution for platform customers facing challenges, difficulties, or who have questions regarding the Rainforest product.
What are some of the high-impact opportunities you’ll tackle?
- Handling inbound requests through multiple communication channels (phone, email, chat, etc.) from platform customers and internal teams.
- Providing timely and accurate responses to inquiries, troubleshooting issues, and offering solutions to ensure customer satisfaction.
- Collaborating with and escalating to cross-functional teams including technical support, Platform Success Managers, Risk, and other Payment Operations teammates.
- Maintaining records of customer interactions, inquiries, and resolutions using CRM software and/or other designated systems.
- Assisting in the development and improvement of support processes and procedures to enhance efficiency and effectiveness.
- Following through with customers to ensure issues are resolved satisfactorily, gathering feedback for continuous company improvement.
- Participating in training sessions and staying up-to-date on product knowledge, policies, and procedures to provide accurate and up-to-date information to customers.
This opportunity is for you if you have / are:
- 1-2+ years of experience in a customer support or related role, preferably in payments, fintech, or an adjacent field.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
- Strong problem-solving abilities and is passionately customer-focused to effectively address inquiries and resolve issues.
- Ability to work well independently as well as collaboratively in a fast-paced environment.
- Organized and time-efficient in prioritizing tasks to meet deadlines.
- Proficiency in using CRM software, ticketing systems, and other relevant tools for managing customer interactions and data entry, preferably HubSpot and Slack.
- Incredibly detailed oriented and fixated on accuracy in data entry and record-keeping tasks.
- Adaptability and willingness to learn new technologies and processes.
We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuously invest in our people and our culture.
If you require any accommodations throughout the pre-employment process, please contact our HR team at hr@rainforestpay.com
How to Get Visa Sponsorship as a Payment Operations Specialist
Target fintechs and payment networks first
Companies like payment processors, card networks, and digital banking platforms file LCAs for this role regularly. These employers are familiar with sponsorship workflows and less likely to be deterred by the process than smaller regional banks or credit unions.
Document the degree-to-role connection clearly
USCIS scrutinizes specialty occupation status for operations roles. A degree in finance, accounting, business administration, or economics directly tied to payment systems strengthens your petition significantly and reduces the risk of an RFE on eligibility grounds.
Highlight systems and compliance experience
Proficiency with payment rails like ACH, SWIFT, or card settlement systems, plus AML or fraud monitoring experience, signals specialized knowledge. This makes the specialty occupation argument more defensible and makes you a stronger candidate for sponsoring employers.
Australian citizens should prioritize the E-3 visa
The E-3 has no lottery, unlimited two-year renewals, and a cap that has never been filled. For Australian payment operations professionals, this is a faster and more predictable path than the H-1B, and many employers overlook it entirely until you raise it.
Canadian and Mexican professionals should ask about TN status
Accountants and certain management roles can qualify for TN visas under USMCA. If your payment operations role has a finance or accounting component and you hold a qualifying degree, TN status can be processed at the border without USCIS filing delays.
Get the LCA right before applying
The Labor Condition Application must be certified by the Department of Labor before your H-1B petition is filed. Confirm your employer has started this step early. Delays here push back your entire timeline, especially if you're working toward a cap filing deadline.
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Get Access To All JobsFrequently Asked Questions
Does a Payment Operations Specialist role qualify as a specialty occupation for H-1B purposes?
Yes, in most cases. USCIS generally accepts payment operations roles as specialty occupations when the position requires a bachelor's degree or higher in a specific field like finance, accounting, or business. The key is showing the degree requirement is genuine and tied to the actual duties, not just listed as a preference. Roles involving regulatory compliance, settlement reconciliation, or payment system oversight are stronger candidates than generalist coordinator positions.
What degree do I need to get sponsored as a Payment Operations Specialist?
A bachelor's degree in finance, accounting, business administration, economics, or a related field is the standard requirement. Some employers also accept degrees in mathematics or information systems if the role has a technical payment infrastructure component. What matters for visa purposes is that your degree field logically connects to the specific duties of the role. A general management or unrelated degree weakens the specialty occupation argument during USCIS review.
Which visa types are most common for Payment Operations Specialists?
H-1B is the most common path, though it requires clearing the annual lottery. Australian citizens have strong access to the E-3, which skips the lottery entirely and allows unlimited renewals. Canadian and Mexican nationals may qualify for TN status depending on how the role is framed and which degree they hold. L-1 transfers are also possible for professionals moving within a multinational financial institution.
How do I find employers who actually sponsor Payment Operations Specialists?
Browse Migrate Mate to filter specifically for Payment Operations Specialist roles at companies that have a documented history of visa sponsorship. DOL LCA disclosure data shows which employers have filed for this job title before, which is the most reliable signal of genuine sponsorship willingness. Fintechs, card networks, global banks, and payment processors file the most petitions for this role category.
Can I switch employers mid-visa if I'm already on H-1B as a Payment Operations Specialist?
Yes. H-1B portability lets you start working for a new employer as soon as they file a new H-1B petition on your behalf, without waiting for approval, as long as your prior status was lawful and the petition is non-frivolous. Your new employer must file before your current status expires. The new role should also qualify as a specialty occupation, which is straightforward if you're moving to a comparable payment operations position at another financial institution.
What is the prevailing wage requirement for sponsored Payment Operations Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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