Payrate: $32.00- $33.00/hr.

Position’s Contributions to Work Group:

• Engage in discovery and research of voice of customer, customer needs, analytics, and requirements across industries and customer roles to deliver an end-to-end, holistic customer experience
• Support the evolution of Customer Experience, developing the CX portfolio, roadmap, and reference architecture
• Partner with Sr. Architects to integrate roadmaps with application product plans to drive towards common, unified experiences to drive adoption
• Interact with a cross-functional team and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience
• Participate in delivery of projects, working through the many obstacles along the way across multiple teams, roles (UI/UX designers, business analysts, product owners, etc) and organizations through diligent planning, attention to detail, communications, and efficient decision making
• Strong passion and hands-on technical experience
• Support the production of concept service designs and/or participate in the creation of artifacts by domain architects and implement personas, journey maps, storyboards, etc.
• Utilize exceptional problem-solving skills to work through difficult challenges and identify executable solutions
• Effectively collaborate with other eBusiness CX architects, technical architects and data/content owners to define elements needed to deliver the experience
• Participate in establishing design guidelines (DEG) and best practices (design strategies) to be used across ecosystem; support auditors to govern design guidelines
• Stay current with innovative improvements/processes available in the larger world of experience design

Typical task breakdown:

• Typical groups in this position will interact with include business partners responsible for individual elements of a customer’s experience (product groups, content area, etc) as well as vendors hired by these business partners.
• In addition, this position will work directly with dealers and end customers.
• These interactions stretch across the entirety of Client’s business model and organization.
• This position may have direct relationships with Global Product Owners (GPO), Marketing/Product Support Managers, and Directors of various organizations, both internal and external.
• The position is challenged to identify problems quickly and correctly, some which may not be obvious.
• The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions.
• Communication for needed investments, architectural changes, or business needs is critical to ensure solutions can be created to deliver the best experience possible.

Education & Experience Required:

• Bachelor’s Degree with 0-2 years’ experience
• Associates degree with a minimum of 2 years’ experience
• No degree (HS Graduate and/or GED) with 4 years’ experience

Technical Skills:

• At least 0-2 years’ UX design experience.
• Preference will be given to candidates who have proven experience designing complex solutions for complete digital environments
• 0-2 years of experience with design tools such as Figma (required 1+ years), Sketch and other UX/UI software
• Comfortable working autonomously with product and engineering teams.
• 0-2+ year exp designing complex systems or applications

Soft Skills:

• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.

Pay Transparency:

The typical base pay for this role across the U.S. is: $32.00- $33.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, life insurance benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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