User Experience Researcher Jobs in USA with Visa Sponsorship
User Experience Researchers are strong H-1B visa sponsorship candidates because the role requires a relevant bachelor's degree in psychology, human-computer interaction, or a related field, and employers at major tech firms regularly file LCAs for this specialty occupation. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsDepartment: Information Security & Infrastructure Operations
Reports To: VP, Information Security & Infrastructure Operations
Location: Waltham, MA (Hybrid)
Salary Range: $180,000 to $220,000 annually
Company Overview
Nova Biomedical is a global leader in advanced analytical and diagnostic technologies supporting healthcare, biotechnology, and life sciences organizations worldwide. Nova relies on secure, reliable, and scalable technology services to support employees, manufacturing operations, research and development, commercial teams, and corporate functions across a global environment.
Position Summary
The Senior Manager, End User Experience & Service Operations is responsible for leading Nova Biomedical’s global employee technology experience, service desk operations, end user support, onboarding services, service management practices, device lifecycle coordination, provider governance, and service automation capabilities. This is a hands-on leadership role that combines operational execution, people leadership, vendor governance, executive support, process discipline, and service transformation.
This role is intended for a builder and operator: a leader who can run reliable support services today while modernizing the employee experience through standardization, knowledge management, self-service, workflow automation, intelligent support, and data-driven continuous improvement. The successful candidate will help Nova scale support globally without simply increasing support headcount in proportion to demand.
Role Mission
Build and continuously improve Nova Biomedical’s global employee experience capability by delivering responsive support services, seamless onboarding, reliable endpoint lifecycle services, scalable knowledge practices, service automation, and measurable service operations that enable employees to be productive from day one.
Work Architecture View
This role follows a work-architecture model: it is organized around outcomes, workstreams, and skills rather than a static task list. The role is designed to evolve as employee support, digital workplace services, automation, and AI-assisted service operations become more integrated into daily technology operations.
Core Outcomes
- Improve employee productivity by reducing friction in technology access, support, and service fulfillment.
- Deliver a consistent, measurable, and responsive global service experience.
- Improve onboarding, transfer, and offboarding quality through standardization and automation.
- Increase self-service adoption and reduce avoidable support demand through knowledge management.
- Scale service operations through workflow automation, service intelligence, and partner governance.
- Improve operational visibility through service metrics, trend analysis, and continuous improvement.
Primary Workstreams
- Employee Experience & Digital Workplace Services
- Global Service Desk & End User Support Operations
- Technology Onboarding & Employee Lifecycle Services
- Knowledge Management & Self-Service Enablement
- Device Lifecycle & Workplace Technology Services
- Provider Governance & Service Accountability
- Service Automation, Analytics & Continuous Improvement
Essential Responsibilities
Employee Experience & Digital Workplace Services
- Own the end-user technology experience across Nova’s global workforce.
- Identify and remove friction points that impact employee productivity and service quality.
- Partner with business stakeholders to improve adoption, satisfaction, and technology readiness.
Global Service Desk & End User Support Operations
- Lead global service desk and end user support operations across locations and business functions.
- Ensure incidents, requests, escalations, and service interactions are managed consistently and effectively.
- Establish operational accountability through service standards, metrics, and escalation practices.
Technology Onboarding & Employee Lifecycle Services
- Own the technology onboarding, employee transfer, and offboarding experience.
- Partner with Human Resources, hiring managers, procurement, logistics, and support teams to ensure employees are productive quickly.
- Improve onboarding speed, quality, consistency, and automation maturity across the employee lifecycle.
Knowledge Management & Self-Service Enablement
- Develop and maintain knowledge management practices that improve consistency and reduce repeat support effort.
- Expand self-service, guided support, and shift-left capabilities for common employee needs.
- Ensure procedures, knowledge articles, and service documentation remain accurate, usable, and governed.
Device Lifecycle & Workplace Technology Services
- Oversee endpoint lifecycle services including forecasting, procurement coordination, configuration, deployment, support, replacement, and retirement.
- Coordinate device readiness, logistics, and shipping activities with internal teams and external partners.
- Support hardware standards and workplace technology services that improve reliability, security, cost control, and user experience.
Provider Governance & Service Accountability
- Manage outsourced and partner-delivered support services as an extension of Nova’s internal operating model.
- Establish service reviews, performance scorecards, escalation processes, and accountability measures.
- Ensure providers operate to expected service standards, quality levels, and business outcomes.
Service Automation, Analytics & Continuous Improvement
- Identify opportunities to reduce manual effort through workflow automation, self-service, and intelligent support practices.
- Use service analytics, trend analysis, and operational metrics to improve service quality and reduce recurring issues.
- Drive continuous improvement initiatives that increase scalability, consistency, and employee satisfaction.
Skills to Bring
- Leadership experience across service desk, end user support, employee experience, or IT service operations.
- Strong understanding of incident, request, problem, knowledge, escalation, and major incident management practices.
- Experience leading teams, managing operational performance, and improving service delivery outcomes.
- Experience managing outsourced support providers, service partners, or vendor-delivered operations.
- Ability to partner across Human Resources, procurement, infrastructure, cyber security, applications, and business functions.
- Strong communication, executive presence, customer focus, and operational problem-solving capabilities.
Skills to Develop
- Advanced employee experience design and service intelligence practices.
- Workflow automation, intelligent routing, and AI-assisted support operations.
- Zero-touch or low-touch onboarding, provisioning, and device lifecycle workflows.
- Predictive support models using service analytics, trend data, and operational telemetry.
- Autonomous service operations capabilities that reduce repeat tickets and manual support effort.
- Future-state service operating model ownership across internal teams, external partners, and intelligent platforms.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or related discipline, or equivalent experience.
- Experience leading service desk, end user support, employee experience, IT operations, or service management functions.
- Experience managing incident, request, escalation, knowledge, and service improvement practices.
- Experience leading people, coaching team members, and improving operational performance.
- Experience working with external service providers, vendors, or managed service partners.
- Strong written and verbal communication skills with the ability to engage technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting manufacturing, healthcare technology, life sciences, regulated, or global organizations.
- Experience improving onboarding, device lifecycle, executive support, or digital workplace services.
- Experience with IT service management platforms, endpoint management capabilities, workflow automation, or knowledge management programs.
- Experience building support metrics, executive reporting, operational dashboards, and service review practices.
- Familiarity with AI-assisted support, self-service, service automation, digital employee experience, or intelligent service operations concepts.
- Relevant IT service management, leadership, or technology certifications are desirable.
Core Competencies
- Customer Focus
- Service Excellence
- Operational Leadership
- Executive Presence
- Continuous Improvement
- Process Discipline
- Vendor Governance
- Data-Driven Decision Making
- Collaboration & Influence
- Ownership & Accountability
Success Profile
The ideal candidate is a hands-on service leader who combines operational discipline with a passion for improving employee experience. They understand that the future of support is not simply resolving tickets faster, but reducing unnecessary tickets through standardization, self-service, automation, knowledge, and better service design. They can lead daily operations while building a more scalable, measurable, and employee-centered service capability for Nova.
Working Conditions
Occasional travel may be required. Participation in after-hours escalations, executive support situations, service-impacting incidents, maintenance activities, and critical business events may be required based on operational needs.
Why Join Nova Biomedical
This role offers the opportunity to shape the future of employee technology experience at a global healthcare technology organization. The successful candidate will help build a modern support model that improves productivity, service quality, operational resilience, and business outcomes across the enterprise.
Beyond managing service operations, this role provides the opportunity to lead the evolution of service desk, onboarding, endpoint lifecycle, knowledge management, provider governance, automation, analytics, and AI-assisted support capabilities. This position is intended for a leader who wants to build, improve, and scale a global employee experience function while enabling a mission-driven organization.
Equal Opportunity Employer
Nova Biomedical is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.
Department: Information Security & Infrastructure Operations
Reports To: VP, Information Security & Infrastructure Operations
Location: Waltham, MA (Hybrid)
Salary Range: $180,000 to $220,000 annually
Company Overview
Nova Biomedical is a global leader in advanced analytical and diagnostic technologies supporting healthcare, biotechnology, and life sciences organizations worldwide. Nova relies on secure, reliable, and scalable technology services to support employees, manufacturing operations, research and development, commercial teams, and corporate functions across a global environment.
Position Summary
The Senior Manager, End User Experience & Service Operations is responsible for leading Nova Biomedical’s global employee technology experience, service desk operations, end user support, onboarding services, service management practices, device lifecycle coordination, provider governance, and service automation capabilities. This is a hands-on leadership role that combines operational execution, people leadership, vendor governance, executive support, process discipline, and service transformation.
This role is intended for a builder and operator: a leader who can run reliable support services today while modernizing the employee experience through standardization, knowledge management, self-service, workflow automation, intelligent support, and data-driven continuous improvement. The successful candidate will help Nova scale support globally without simply increasing support headcount in proportion to demand.
Role Mission
Build and continuously improve Nova Biomedical’s global employee experience capability by delivering responsive support services, seamless onboarding, reliable endpoint lifecycle services, scalable knowledge practices, service automation, and measurable service operations that enable employees to be productive from day one.
Work Architecture View
This role follows a work-architecture model: it is organized around outcomes, workstreams, and skills rather than a static task list. The role is designed to evolve as employee support, digital workplace services, automation, and AI-assisted service operations become more integrated into daily technology operations.
Core Outcomes
- Improve employee productivity by reducing friction in technology access, support, and service fulfillment.
- Deliver a consistent, measurable, and responsive global service experience.
- Improve onboarding, transfer, and offboarding quality through standardization and automation.
- Increase self-service adoption and reduce avoidable support demand through knowledge management.
- Scale service operations through workflow automation, service intelligence, and partner governance.
- Improve operational visibility through service metrics, trend analysis, and continuous improvement.
Primary Workstreams
- Employee Experience & Digital Workplace Services
- Global Service Desk & End User Support Operations
- Technology Onboarding & Employee Lifecycle Services
- Knowledge Management & Self-Service Enablement
- Device Lifecycle & Workplace Technology Services
- Provider Governance & Service Accountability
- Service Automation, Analytics & Continuous Improvement
Essential Responsibilities
Employee Experience & Digital Workplace Services
- Own the end-user technology experience across Nova’s global workforce.
- Identify and remove friction points that impact employee productivity and service quality.
- Partner with business stakeholders to improve adoption, satisfaction, and technology readiness.
Global Service Desk & End User Support Operations
- Lead global service desk and end user support operations across locations and business functions.
- Ensure incidents, requests, escalations, and service interactions are managed consistently and effectively.
- Establish operational accountability through service standards, metrics, and escalation practices.
Technology Onboarding & Employee Lifecycle Services
- Own the technology onboarding, employee transfer, and offboarding experience.
- Partner with Human Resources, hiring managers, procurement, logistics, and support teams to ensure employees are productive quickly.
- Improve onboarding speed, quality, consistency, and automation maturity across the employee lifecycle.
Knowledge Management & Self-Service Enablement
- Develop and maintain knowledge management practices that improve consistency and reduce repeat support effort.
- Expand self-service, guided support, and shift-left capabilities for common employee needs.
- Ensure procedures, knowledge articles, and service documentation remain accurate, usable, and governed.
Device Lifecycle & Workplace Technology Services
- Oversee endpoint lifecycle services including forecasting, procurement coordination, configuration, deployment, support, replacement, and retirement.
- Coordinate device readiness, logistics, and shipping activities with internal teams and external partners.
- Support hardware standards and workplace technology services that improve reliability, security, cost control, and user experience.
Provider Governance & Service Accountability
- Manage outsourced and partner-delivered support services as an extension of Nova’s internal operating model.
- Establish service reviews, performance scorecards, escalation processes, and accountability measures.
- Ensure providers operate to expected service standards, quality levels, and business outcomes.
Service Automation, Analytics & Continuous Improvement
- Identify opportunities to reduce manual effort through workflow automation, self-service, and intelligent support practices.
- Use service analytics, trend analysis, and operational metrics to improve service quality and reduce recurring issues.
- Drive continuous improvement initiatives that increase scalability, consistency, and employee satisfaction.
Skills to Bring
- Leadership experience across service desk, end user support, employee experience, or IT service operations.
- Strong understanding of incident, request, problem, knowledge, escalation, and major incident management practices.
- Experience leading teams, managing operational performance, and improving service delivery outcomes.
- Experience managing outsourced support providers, service partners, or vendor-delivered operations.
- Ability to partner across Human Resources, procurement, infrastructure, cyber security, applications, and business functions.
- Strong communication, executive presence, customer focus, and operational problem-solving capabilities.
Skills to Develop
- Advanced employee experience design and service intelligence practices.
- Workflow automation, intelligent routing, and AI-assisted support operations.
- Zero-touch or low-touch onboarding, provisioning, and device lifecycle workflows.
- Predictive support models using service analytics, trend data, and operational telemetry.
- Autonomous service operations capabilities that reduce repeat tickets and manual support effort.
- Future-state service operating model ownership across internal teams, external partners, and intelligent platforms.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or related discipline, or equivalent experience.
- Experience leading service desk, end user support, employee experience, IT operations, or service management functions.
- Experience managing incident, request, escalation, knowledge, and service improvement practices.
- Experience leading people, coaching team members, and improving operational performance.
- Experience working with external service providers, vendors, or managed service partners.
- Strong written and verbal communication skills with the ability to engage technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting manufacturing, healthcare technology, life sciences, regulated, or global organizations.
- Experience improving onboarding, device lifecycle, executive support, or digital workplace services.
- Experience with IT service management platforms, endpoint management capabilities, workflow automation, or knowledge management programs.
- Experience building support metrics, executive reporting, operational dashboards, and service review practices.
- Familiarity with AI-assisted support, self-service, service automation, digital employee experience, or intelligent service operations concepts.
- Relevant IT service management, leadership, or technology certifications are desirable.
Core Competencies
- Customer Focus
- Service Excellence
- Operational Leadership
- Executive Presence
- Continuous Improvement
- Process Discipline
- Vendor Governance
- Data-Driven Decision Making
- Collaboration & Influence
- Ownership & Accountability
Success Profile
The ideal candidate is a hands-on service leader who combines operational discipline with a passion for improving employee experience. They understand that the future of support is not simply resolving tickets faster, but reducing unnecessary tickets through standardization, self-service, automation, knowledge, and better service design. They can lead daily operations while building a more scalable, measurable, and employee-centered service capability for Nova.
Working Conditions
Occasional travel may be required. Participation in after-hours escalations, executive support situations, service-impacting incidents, maintenance activities, and critical business events may be required based on operational needs.
Why Join Nova Biomedical
This role offers the opportunity to shape the future of employee technology experience at a global healthcare technology organization. The successful candidate will help build a modern support model that improves productivity, service quality, operational resilience, and business outcomes across the enterprise.
Beyond managing service operations, this role provides the opportunity to lead the evolution of service desk, onboarding, endpoint lifecycle, knowledge management, provider governance, automation, analytics, and AI-assisted support capabilities. This position is intended for a leader who wants to build, improve, and scale a global employee experience function while enabling a mission-driven organization.
Equal Opportunity Employer
Nova Biomedical is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.
See all 134+ User Experience Researcher Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new User Experience Researcher roles.
Get Access To All JobsTips for Finding User Experience Researcher Jobs
Target tech companies with UX research teams
Large technology employers, including those in enterprise software and consumer products, file LCAs for UX Research roles consistently. Focusing your search on companies with established research functions significantly improves your sponsorship odds.
Emphasize your degree field, not just the title
H-1B specialty occupation requires a degree in a specific relevant field. Psychology, cognitive science, human-computer interaction, and information science all support UX Researcher petitions. A general business degree may complicate the specialty occupation determination.
Build a portfolio that shows research methodology
Employers sponsoring visas take on real cost and legal responsibility. A portfolio demonstrating mixed-methods research, usability testing, and measurable product impact makes you a more compelling candidate worth that investment.
Pursue mid-to-large employers over early-stage startups
Startups under 50 employees rarely have immigration counsel or established sponsorship processes. Companies with HR infrastructure and prior LCA filings can move faster and are far less likely to back out of sponsorship mid-process.
Start the conversation about sponsorship early
Bring up your visa situation before the offer stage, ideally after an initial recruiter screen. It signals professionalism, avoids wasted time, and lets the employer confirm sponsorship willingness before both sides invest in a full interview loop.
Use Migrate Mate to find pre-screened sponsoring employers
Migrate Mate lists UX Research roles specifically from employers willing to sponsor. Filtering to verified sponsoring companies removes the uncertainty of applying broadly and then discovering a company won't support your visa.
Frequently Asked Questions
Is User Experience Researcher a qualifying specialty occupation for H-1B?
Yes, in most cases. USCIS evaluates whether the role requires a bachelor's degree or higher in a specific field. UX Research roles typically require degrees in psychology, human-computer interaction, cognitive science, or a closely related field. Roles where any bachelor's degree is accepted, regardless of field, are more likely to face an RFE on specialty occupation grounds.
Which visa types are most common for UX Researchers getting employer sponsorship?
The H-1B visa is the primary route, and UX Research roles at major employers appear regularly in DOL LCA disclosure data. Australians have access to the E-3 visa, which has no annual lottery and allows two-year renewable status. Canadians and Mexicans may qualify under TN visa in the Social Scientist or similar category, though TN classification for UX roles can require careful documentation.
Do UX Researcher roles typically survive H-1B lottery selection?
Lottery selection is random, so no role type guarantees selection. However, employers with large UX research teams often register multiple candidates each cycle, and some large tech employers qualify as H-1B dependent or maintain relationships with immigration counsel who can advise on cap-exempt alternatives. If you're not selected, O-1A or L-1 visa transfers may be viable secondary options depending on your background.
Does my degree need to be specifically in UX or HCI to get sponsored?
Not necessarily, but it needs to be in a directly related field. Degrees in psychology, cognitive science, information science, sociology, or statistics can all support a UX Research petition if your coursework and experience align with the role's research methodology requirements. A general communications or liberal arts degree without a quantitative or behavioral science component is harder to defend under specialty occupation criteria.
How can I find UX Research jobs where employers are already open to sponsorship?
Migrate Mate lists UX Research roles from employers who have indicated sponsorship willingness, which removes the most frustrating part of the job search: reaching the offer stage only to learn a company won't support your visa. Filtering by sponsoring employers from the start lets you focus your effort where it actually leads somewhere.
What is the prevailing wage requirement for sponsored User Experience Researcher jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.