VP Operations Jobs in San Francisco, CA

INTRODUCTION

EMPIRE is a premier and dynamic music company that prides itself on the development and support of independent artists. We are a rapidly growing firm that has been making waves in the music industry, with an extensive portfolio that spans multiple genres and reaches audiences worldwide. We have become the largest independent record label in the U.S., with a significant global presence covering Africa, Asia, Europe, Australia, and North and South America. We keep ourselves busy with a large range of music-related services from original content and marketing to distribution and recordings.

Our commitment to artistic creativity, innovation, and progressive business solutions forms the foundation of our corporate culture. We believe in fostering talent, not just in our artists but also within our professional teams. As we continue to expand, we invite you to join us on this exciting journey.

ROLE

EMPIRE is looking for a Vice President, Content Operations to join our team. In this role, you will manage content ops, including delivery of our releases to DSPs, creating and enforcing quality assurance standards, and acting as a liaison with our vast network of distribution and label partners and our customers in support of a new business unit.

This starts as a hands-on role, evolving into team management as we build out and expand the organization. This is a ground-floor opportunity for the right individual to create a team, develop processes, and work closely with the new business unit’s product team to build systems that support this team's needs.

What You'll Do:

• Manage all content operations for a new business unit, including the creation of Content QA processes and customer/DSP content relations.
• Maintain and distribute audio/video products for customers, deliver to DSPs, update metadata, and ensure quality assurance.
• Scale distribution services and design systems in collaboration with product, engineering, legal, and royalties teams.
• Maintain relationships with the content teams of DSPs and our content providers.
• Manage asset approvals between content providers and internal parties.
• Build and manage the content team, including creating hiring plans and overseeing team member management.

BASIC QUALIFICATIONS

Experience & Industry Knowledge:

• 7-10 years in large-scale digital supply chain distribution management.
• Bachelor's Degree or equivalent work experience.
• Proven track record of delivering audio/video content successfully within the music industry.
• Experience coordinating with a global, international team and managing across different time zones.
• Expert knowledge of major DSPs and their behavior.
• Familiarity with music royalties, rights management, content ID, and YouTube CMS.
• Previous experience working with various genres of music.

Technical Expertise:

• XML and metadata formatting for music services.
• Expertise in Audio and Video codecs and editing.
• Excel experience.
• Experience with Zendesk or similar customer support software.
• A detailed understanding of metadata requirements and related issues across all product types, media, and genres.

Key Competencies & Soft Skills:

• Quick and accurate resolution of data issues is critical to the success of this role.
• Highly skilled in cross-team functionality and communication, with the ability to take initiative over personal workload.
• Strong interpretative skills to translate customers' requests into tasks that solve underlying issues.
• Ability to quickly understand new information systems and processes.
• Ability to work effectively under pressure, multi-task, and remain flexible to juggle priorities and meet deadlines.
• Self-motivated, problem-solver mentality with a strong passion for music.
• Exceptional communication skills for dealing with varying personalities and levels.
• Highly organized, meticulous about follow-up, deadline-oriented, resourceful, and innovative.

PREFERRED QUALIFICATIONS

Bonus Beats:

• Snowflake and Tableau experience.
• Adobe Creative Suite and Premiere Pro video experience.

COMPENSATION

• Pay Range: $150,000 - $170,000/annual salary + benefits + discretionary bonus + profit sharing program

At EMPIRE, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are passionate about the music industry, and looking for a challenging role in a fast-paced, innovative environment, apply today. We look forward to hearing from you.

PERKS PLAYLIST:

• Competitive Compensation Package
• Competitive Benefits Package
• Company Paid Life Insurance, Short-Term Disability, and Long-Term Disability Insurance
• Company Paid Health Savings Account (HSA) Contribution
• Healthcare Spending Account (FSA)
• Paid Time Off (Holidays, Vacation, and Sick)
• Company 401(k) Plan
• Wellness Resources
• Commuter Allowance
• Cell Phone Allowance

ABOUT EMPIRE

Founded in 2010 by Bay Area native Ghazi, EMPIRE is currently leading through its innovative and progressive approach to the digital music era across its label, distribution and publishing arms.

With its focus on early stage artist development, the San Francisco based company has been instrumental in identifying future icons and launching the careers of both Multi-platinum and Grammy Award winning artists such as Kendrick Lamar, Fireboy DML, Yung Bleu, Migos, Asake, XXXtentacion, and Anderson .Paak to name a few. After this early success, EMPIRE was quickly regarded as a tastemaker in the industry and premier independent record label.

More than a decade in, EMPIRE continues to grow – expanding the Publishing division with a partnership with superproducer Hit-Boy and his Surf Club collective and acquiring Dirtybird Records in 2022 to amplify the Dance arm. EMPIRE has expanded the team throughout the globe on the African continent, Europe, Asia, North America, and South America. With the company and roster excelling at a breakneck pace, EMPIRE has effectively disrupted a stale business model by bringing its energy, expertise, and acumen to its artists and labels.

Through crafting bespoke deals that are always in favor of the artist, EMPIRE is able to form a true partnership with each artist and label on its roster. Coupled with their unique software for analytics, recoupment, and royalties, which is available to every partner, the company offers a level of transparency unprecedented in the music industry.

We use E-Verify to confirm the identity and employment eligibility of all new hires.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.