Behavioral Health Case Manager Jobs in New York
Behavioral Health Case Manager jobs in New York represent one of the most active markets in the country, concentrated in community mental health centers, managed care organizations, hospital systems, and state-funded human services agencies, with openings at every level from entry-level care coordinators through senior clinical case managers. New York City, Buffalo, and Albany anchor most of the hiring, and large employers including Northwell Health, NYC Health + Hospitals, and Catholic Charities of New York maintain consistent year-round demand. The most sought-after specialties are substance use disorder services, children and family behavioral health, and integrated care coordination. Find a role that fits below and apply directly.
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INTRODUCTION
We are seeking a Case Manager to join our CCRS Brownsville Program at HSVS. Reporting directly to the Program Director, the Community Children’s Center Case Manager will be responsible for delivering mandated counseling services to students, maintaining detailed session documentation, and preparing progress updates and annual review reports in accordance with IEP goals. The ideal candidate will act as a vital liaison among families, interdisciplinary team members, and external agencies, ensuring comprehensive support for students’ academic achievement and emotional development.
ROLE AND RESPONSIBILITIES
Primary Responsibilities and Essential Functions of Position:
- Responsible for Intake, Admissions and Discharges of all Residents. Processing, maintain waitlist, matching residents and welcoming residents and their families during the initial stages.
- Ensuring the initial outreach process is met within a 10-day target period to ensure the Resident is being processed and onboarding the resident into the CCR as per the rules and regulations by OMH.
- Develop relationships with community organizations and resources to improve service access for residents in the program. Coordinate services to ensure continuity of care as families will need to be involved on the outcome of the Youth Exiting plan.
- Facilitate psycho-education workshops for the residents, and their families.
- Maintain frequent contact with the residents' families and guardians; arrange visits with families (Weekend/Day Passes) and/or siblings; provide services to the child and family and prepare the family for Reunification.
- Provide ongoing counseling and crisis intervention to all residents along with meeting with the residents for 15-to-30-minute session, weekly for Billable notes.
- Follow up with residents' school for updates on Attendance, Transcript, Report card for tracking of possible Promotion in Doubt, IEP meetings, School Base Support program (District 75Q,) (Day Time School program updates).
- Timely follow-up on incidents, reading and signing logbook for over the weekend incidents reports, having a week to week check in with the Residence Manager for updates on all resident in the homes, and tracking the progress of well-being and safety and residents attending school/appointments/family visits.
- Collaborate with the Benefits Entitlement Specialist to ensure timely and accurate processing of Medicaid payments and SSI, ensure timely payments to youths are completed (Personal Need Allowance).
- Participate in Staff Interdisciplinary team meetings, family meetings, attend relevant meetings and trainings; including but not limited to: Incident review, school, service providers, house meetings, and other meetings necessary such as Family, Crisis/safety, and Discharge meeting during case consultation.
- Ensure all required documentation for a complete case record including intake information and consents, admission note, service plans, monthly progress notes, weekly Billable notes all assessments, service notes, aftercare follow up (30/60/90), entitlement information and other documentation as required for PRESICION Care (Electronic Record Keeping Software), Timely updates to CAIRS database – charts data via admissions and discharges.
- Follow up to ensure youths attend appointments and have follow up conversations from family and day passes over the weekend.
- Completion of monthly program roster, weekly Census to be sent to the Operations Department Director every Monday’s.
- Ensuring all HRA 2010e packets for Supportive Housing applications are completed and assist with applications for other housing options, Bio Psycho-socials, Psychiatric Evaluation to be updated for entry screening.
- Collaborate with the nurse to address medical-related concerns.
- Collaborate with the Recreational specialists to ensure activities support the goals of the youths.
- Conduct relevant field visits to support the youths as required, such as home, hospital, escort to appointments etc.
- Perform other duties within the scope of the role necessary to support the program and youths.
BASIC QUALIFICATIONS
- Bachelor's degree required.
- Licensed or master’s level mental health professional. MSW preferred.
- NYS driver’s license preferred (NY State Issued).
- Must obtain First Aid Certification within the first 6-months of employment.
- Must be available to work flexible hours.
- Must have at least 1-2 years’ professional childcare or direct clinical support services experience.
- Have demonstrated experience as a clinician for clients with highly specialized needs and multiple psychosocial risk factors preferred.
- Must be able to provide support, nurture, and counsel residents in a structured environment. Delivering services through a trauma-informed lens using evidence-based models such as Motivational Interviewing, Intensive Permanence Services etc.
- Must have written and verbal communication skills sufficient to complete required documents and reports, and to participate in and facilitate meetings.
- Experience in working with diverse communities, and knowledge of multicultural issues including race, class, ethnicity, sexual orientation, gender expression, etc.
BENEFITS
At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:
- Rewarding Work in a team environment.
- Paid vacation, sick, personal days, and holidays.
- 403(B) retirement plans with employer contribution.
- Health, dental, vision and life insurance.
- Employee Assistance Program (EAP).
- Flexible spending account (Dependent Care, Medical, Parking, and Transit).
- Employee Appreciation Programs and Events.
- Tuition Assistance Program.
- Professional Development opportunities.
- Wellhub Discount.
- Verizon Wireless Discount.
- BJs Membership discount.
- Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.
ABOUT HEARTSHARE
Who WE ARE:
For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.
INTRODUCTION
We are seeking a Case Manager to join our CCRS Brownsville Program at HSVS. Reporting directly to the Program Director, the Community Children’s Center Case Manager will be responsible for delivering mandated counseling services to students, maintaining detailed session documentation, and preparing progress updates and annual review reports in accordance with IEP goals. The ideal candidate will act as a vital liaison among families, interdisciplinary team members, and external agencies, ensuring comprehensive support for students’ academic achievement and emotional development.
ROLE AND RESPONSIBILITIES
Primary Responsibilities and Essential Functions of Position:
- Responsible for Intake, Admissions and Discharges of all Residents. Processing, maintain waitlist, matching residents and welcoming residents and their families during the initial stages.
- Ensuring the initial outreach process is met within a 10-day target period to ensure the Resident is being processed and onboarding the resident into the CCR as per the rules and regulations by OMH.
- Develop relationships with community organizations and resources to improve service access for residents in the program. Coordinate services to ensure continuity of care as families will need to be involved on the outcome of the Youth Exiting plan.
- Facilitate psycho-education workshops for the residents, and their families.
- Maintain frequent contact with the residents' families and guardians; arrange visits with families (Weekend/Day Passes) and/or siblings; provide services to the child and family and prepare the family for Reunification.
- Provide ongoing counseling and crisis intervention to all residents along with meeting with the residents for 15-to-30-minute session, weekly for Billable notes.
- Follow up with residents' school for updates on Attendance, Transcript, Report card for tracking of possible Promotion in Doubt, IEP meetings, School Base Support program (District 75Q,) (Day Time School program updates).
- Timely follow-up on incidents, reading and signing logbook for over the weekend incidents reports, having a week to week check in with the Residence Manager for updates on all resident in the homes, and tracking the progress of well-being and safety and residents attending school/appointments/family visits.
- Collaborate with the Benefits Entitlement Specialist to ensure timely and accurate processing of Medicaid payments and SSI, ensure timely payments to youths are completed (Personal Need Allowance).
- Participate in Staff Interdisciplinary team meetings, family meetings, attend relevant meetings and trainings; including but not limited to: Incident review, school, service providers, house meetings, and other meetings necessary such as Family, Crisis/safety, and Discharge meeting during case consultation.
- Ensure all required documentation for a complete case record including intake information and consents, admission note, service plans, monthly progress notes, weekly Billable notes all assessments, service notes, aftercare follow up (30/60/90), entitlement information and other documentation as required for PRESICION Care (Electronic Record Keeping Software), Timely updates to CAIRS database – charts data via admissions and discharges.
- Follow up to ensure youths attend appointments and have follow up conversations from family and day passes over the weekend.
- Completion of monthly program roster, weekly Census to be sent to the Operations Department Director every Monday’s.
- Ensuring all HRA 2010e packets for Supportive Housing applications are completed and assist with applications for other housing options, Bio Psycho-socials, Psychiatric Evaluation to be updated for entry screening.
- Collaborate with the nurse to address medical-related concerns.
- Collaborate with the Recreational specialists to ensure activities support the goals of the youths.
- Conduct relevant field visits to support the youths as required, such as home, hospital, escort to appointments etc.
- Perform other duties within the scope of the role necessary to support the program and youths.
BASIC QUALIFICATIONS
- Bachelor's degree required.
- Licensed or master’s level mental health professional. MSW preferred.
- NYS driver’s license preferred (NY State Issued).
- Must obtain First Aid Certification within the first 6-months of employment.
- Must be available to work flexible hours.
- Must have at least 1-2 years’ professional childcare or direct clinical support services experience.
- Have demonstrated experience as a clinician for clients with highly specialized needs and multiple psychosocial risk factors preferred.
- Must be able to provide support, nurture, and counsel residents in a structured environment. Delivering services through a trauma-informed lens using evidence-based models such as Motivational Interviewing, Intensive Permanence Services etc.
- Must have written and verbal communication skills sufficient to complete required documents and reports, and to participate in and facilitate meetings.
- Experience in working with diverse communities, and knowledge of multicultural issues including race, class, ethnicity, sexual orientation, gender expression, etc.
BENEFITS
At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:
- Rewarding Work in a team environment.
- Paid vacation, sick, personal days, and holidays.
- 403(B) retirement plans with employer contribution.
- Health, dental, vision and life insurance.
- Employee Assistance Program (EAP).
- Flexible spending account (Dependent Care, Medical, Parking, and Transit).
- Employee Appreciation Programs and Events.
- Tuition Assistance Program.
- Professional Development opportunities.
- Wellhub Discount.
- Verizon Wireless Discount.
- BJs Membership discount.
- Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.
ABOUT HEARTSHARE
Who WE ARE:
For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.
See All 10 Behavioral Health Case Manager Jobs in New York
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Find JobsBehavioral Health Case Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Behavioral Health Case Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- BestSelf Behavioral Health4
- Upstate Cerebral Palsy2
- Hamilton Madison House1
- HeartShare1
- Jewish Board of Family and Children's Services1
Top Industries Hiring
- Healthcare & Medical Services5
- Non-Profit & Social Services2
What New York Employers Look For
The qualifications that appear most often in behavioral health case manager jobs across New York.
- Active New York State LMSW, LCSW, LMHC, or CASAC credential or eligibility
- Bachelor's or master's degree in social work, psychology, counseling, or related field
- Experience coordinating care plans for individuals with behavioral health diagnoses
- Familiarity with Medicaid managed care billing, documentation, and compliance requirements
- Proficiency with electronic health record systems such as Epic or Netsmart
- Strong knowledge of New York State OASAS or OMH service systems and community resources
Behavioral Health Case Manager Jobs in New York: Frequently Asked Questions
How do you become a behavioral health case manager in New York?
Most behavioral health case manager roles in New York require at minimum a bachelor's degree in social work, psychology, or a closely related field, and many employers prefer a master's degree. Candidates pursuing clinical responsibilities typically obtain licensure through the New York State Education Department, most commonly the LMSW, LCSW, or LMHC. Those focused on substance use services may need a CASAC issued by the New York State Office of Addiction Services and Supports.
Which companies hire behavioral health case managers in New York?
Employers hiring behavioral health case managers in New York right now include BestSelf Behavioral Health, Upstate Cerebral Palsy, and Hamilton Madison House, based on current listings on Migrate Mate as of June 2026. New York's large integrated health systems, state-contracted nonprofits, and Medicaid managed care plans are among the most consistent sources of full-time openings across the state.
Which New York cities have the most behavioral health case manager jobs?
The cities with the most behavioral health case manager openings in New York are Buffalo, Bronx, and Utica. New York City drives the largest share of demand given its scale of hospital systems, community mental health clinics, and managed care organizations, while Buffalo and Albany reflect significant state agency presence and regional nonprofit networks that hire steadily throughout the year.
Are there remote behavioral health case manager jobs in New York?
Yes, but they're limited, since behavioral health case management typically involves in-person client contact, field visits, and coordination with community providers. About 0% of behavioral health case manager openings tied to New York are remote or hybrid as of June 2026, and those positions tend to focus on telephonic care coordination or utilization management roles within managed care organizations rather than direct community-based services.
How can I get hired as a behavioral health case manager in New York with little or no experience?
The most realistic entry path is a bachelor's-level position at a community mental health agency or nonprofit human services organization under supervision toward licensure. Large New York employers including NYC Health + Hospitals and state Office of Mental Health facilities regularly hire candidates without prior case management experience for care coordinator or health home worker roles. A completed field placement at a New York State-licensed behavioral health program, or lateral experience as a peer specialist or crisis counselor, meaningfully strengthens an application at the entry level.
Where can I find and apply to behavioral health case manager jobs in New York?
You can find and apply to behavioral health case manager jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search the available roles, find the ones that match your credentials and preferred location, and apply directly to the employers posting them.
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