Branch Operations Manager Jobs
Branch Operations Manager jobs are open across banking, credit unions, retail financial services, and insurance, at levels from assistant manager to senior and regional director, with specializations in retail banking operations, loan operations, and compliance management. See the openings below and apply to the ones that match your experience.
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Summary
This position is being announced under FEMA's Incident Management Assistant Team (IMAT) Program. This is a 2-year temporary appointment in the Excepted service. This position is located on a Type 2, Regional IMAT and has a starting salary of 57.02 per hour; however, the maximum salary possible in this position is $74.12 per hour. Salary listed includes locality pay.
Learn more about this agency
This job is open to
The public
Clarification from the agency
This position is announced under FEMA's Excepted Service, Stafford Act Hiring Authority for a full-time Cadre of On-Call Response/Recovery Employee (CORE) appointment. After three years of continuous service, CORE employees earn competitive eligibility to apply for permanent full-time positions at FEMA. Veterans Preference does not apply to the CORE selection process.
Duties
What will I do in this position if hired?
In this position, you will serve as an Emergency Management Specialist (Response) (Operations Branch Director Type 2) who reports to the Operations Section Chief and coordinates federal support for response and recovery to disasters that result in considerable levels of damage or disruption that severely impacts the affected population and infrastructure requiring sustained federal recovery support.
When deployed, the Emergency Management Specialist (Response) (Operations Branch Director Type 2) typical assignments include:
- Ensuring information is rapidly and effectively shared throughout the incident organization and to/from the disaster start.
- Coordinating with FEMA Stafford Act program managers to ensure the delivery of programs are consistent, meets customer needs, and is implemented in accordance with Stafford Act requirements and FEMA policy.
- Developing strategies and tactics in support of incident objectives.
- Participates in exercises at the national, regional and state level and all required training with states, territories and other federal agencies.
When not deployed, the Emergency Management Specialist (Response) (Operations Branch Director Type 2) typical assignments include:
- Providing input for development of and participating in the execution and documentation of functions and plans affecting critical aspects of FEMA's mission, operational responses and programs.
- Providing basic instruction on disaster-related topics to regions, states and local authorities.
- Participating in the development of regional catastrophic planning for all-hazard responses.
- Assisting in the development of plans, goals, and objectives for new initiatives and programs.
- Evaluating and providing recommendations for improving effectiveness of existing programs and activities.
What else do I need to know?
At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
This announcement is for a position as an IMAT CORE (Incident Management Assist Team, Cadre of Response/Recovery Employee). IMAT CORE employees are full time employees hired to directly support the response and recovery efforts related to disasters. IMATs are the first FEMA personnel deployed to an incident and manage the field-level federal response and early recovery with a primary focus on critical infrastructure stabilization, especially life-saving and life-sustaining efforts. Appointments to IMAT CORE positions may be renewed based upon workload needs and funding availability. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After 3 years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA.
Appointments may be renewed based on workload, funding, and supervisory approval.
Requirements
Conditions of employment
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for High Risk as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information). For more information on background investigations for Federal jobs please visit OPM Investigations.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Please ensure you meet the qualification requirements described below and that you clearly describe how your experience meets these requirements within your resume.
Conditions of Employment- You must be a U.S. citizen to be considered for this position.
- You must successfully pass a background investigation.
- Selective Service registration required.
- You must be able to obtain and maintain a Government travel card
- Travel will be required.
- You may be required to be on a 24 hour on-call work schedule during emergency response periods.
- Please review the Additional Information section for additional key requirements.
Qualifications
All qualifications and eligibility requirements must be met by the closing date of the announcement.
To qualify for thisEmergency Management Specialist (Response) (Operations Branch Director Type 2) position at the IT-3 level, you must possess one full year of specialized experience equivalent to at least the IT-2 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:
- Developing and maintaining emergency response or recovery plans;
- Integrating or assisting with the integration of partner agencies into a unified response and/ or recovery structure in support of senior leadership priorities and intent; and
- Leading a team by engaging in activities such as providing guidance, communicating priorities, and/or delegating authority
Please read the following important information to ensure we have everything we need to consider your application:
- Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
- Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.
Are you qualifying based on your work experience?
- Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the occupational series, grade level, and dates in which you held each grade level.
- Are you a current or former FEMA Reservist/Disaster Assistance Employee (DAE)? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.
- Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified."
- Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
- For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards
Education
No Educational Substitution: There is no educational substitution for this position, and you must meet the qualifications listed in the "requirements" section of this announcement.
Additional information
- STAFFORD ACT EXCEPTED SERVICE APPOINTMENTS: Cadre of On-Call Response/Recovery Employee (CORE) is an appointment type granted under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, Section 306 (b), which authorizes FEMA to appoint such temporary employees as necessary to accomplish work authorized under the Act. Appointments under this authority within FEMA are made to the excepted service and are nonpermanent in nature.
- If selected for this position, you will be required to attend a three-week, in-person training course in Emmitsburg, Maryland within six months of onboarding. FEMA will cover all travel expenses. Failure to participate may result in disciplinary action up to and including termination.
- If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
- The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to FEMA-Misconduct@fema.dhs.gov.
- DHS uses E-verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
- Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
- During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
- The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Please note: first time hires to the Federal Government are typically hired at the Step 01.
- Deployment travel may be required, based upon agency needs. Deployment expectations can vary and will be discussed with candidates during the selection process.
- This is a Non-Bargaining Unit position.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume, supporting documentation, and your responses to the occupational questionnaire to ensure you meet the minimum qualification requirements listed in the announcement. If you are qualified, you may be referred to a hiring manager for consideration.
Interview Requirement. Interviews may be required for this position. Failure to complete the interview may result in removal from further consideration.
We recommend that you preview the online questions for this announcement before you start the application process. To preview, please review: https://apply.usastaffing.gov/ViewQuestionnaire/13113310.
Required Documents
Do not include photos, personally identifying information (PII) (including birthday and social security numbers), or personal information such as age, sex, medical history, etc. Resumes that include any of this information will be ineligible for further review.
- Your resume. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. For resume writing guidance, please review the requirements section of this announcement or visit the USAJobs Resource Center.
- Your responses to the job questionnaire. You will be directed to the online job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/13113310 once you begin the application process for this position.
- Are you a current or former federal employee? This position does not have any competitive eligibility requirements. However, you will need to submit a Standard Form (SF)-50, Notification of Personnel Action, which demonstrates your current/highest grade level. Examples of appropriate SF-50s include promotions, within-grade increases and accessions. Award SF-50's will not be accepted.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above by 11:59pm (EST) on 11/19/2026.
Please note that this announcement may close sooner than the published close date if the application limit is reached.
- To begin, click the "Apply Online" button on the job announcement posting.
- Follow the directions to register or login if you have an existing account.
- Submit all required documents and complete the assessment questionnaire.
- Upon completion of your application, you will receive an acknowledgement email.
Incentives may be offered depending on funding availability, the difficulty of positions to fill, and qualifications of applicants
Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration.
If you have questions about this announcement or the application process, please contact the Human Resources Specialist listed in the Agency Contact Information prior to the close of the announcement.
An employee, job applicant, or an individual acting on behalf of the employee, may request a Reasonable Accommodation by emailing fema-reasonable-accommodation@fema.dhs.gov with "time sensitive" in the subject line.
To review the common definitions of terms found in this announcement, please visit the DHS Common Definitions page.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Review your job status on your Application Dashboard. Your application dashboard is where you can view your application status and review your notifications sent by the hiring agency regarding your application.
Agency contact information
Next steps
If you are found qualified, you may be referred to the hiring manager for further consideration. The hiring manager will review the list of qualified candidates and may conduct interviews of some candidates. Failure to complete the interview may result in removal from consideration.
If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to respond, fail to meet the conditions of employment, or fail any other pre-employment requirements (such as the background investigation), we may rescind a tentative job offer.
For information on the Federal employment application process, please visit the USA Jobs Help Center. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management (OPM) guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Overview
- 0089 Emergency Management Specialist
- Suitability/Fitness
Summary
This position is being announced under FEMA's Incident Management Assistant Team (IMAT) Program. This is a 2-year temporary appointment in the Excepted service. This position is located on a Type 2, Regional IMAT and has a starting salary of 57.02 per hour; however, the maximum salary possible in this position is $74.12 per hour. Salary listed includes locality pay.
Learn more about this agency
This job is open to
The public
Clarification from the agency
This position is announced under FEMA's Excepted Service, Stafford Act Hiring Authority for a full-time Cadre of On-Call Response/Recovery Employee (CORE) appointment. After three years of continuous service, CORE employees earn competitive eligibility to apply for permanent full-time positions at FEMA. Veterans Preference does not apply to the CORE selection process.
Duties
What will I do in this position if hired?
In this position, you will serve as an Emergency Management Specialist (Response) (Operations Branch Director Type 2) who reports to the Operations Section Chief and coordinates federal support for response and recovery to disasters that result in considerable levels of damage or disruption that severely impacts the affected population and infrastructure requiring sustained federal recovery support.
When deployed, the Emergency Management Specialist (Response) (Operations Branch Director Type 2) typical assignments include:
- Ensuring information is rapidly and effectively shared throughout the incident organization and to/from the disaster start.
- Coordinating with FEMA Stafford Act program managers to ensure the delivery of programs are consistent, meets customer needs, and is implemented in accordance with Stafford Act requirements and FEMA policy.
- Developing strategies and tactics in support of incident objectives.
- Participates in exercises at the national, regional and state level and all required training with states, territories and other federal agencies.
When not deployed, the Emergency Management Specialist (Response) (Operations Branch Director Type 2) typical assignments include:
- Providing input for development of and participating in the execution and documentation of functions and plans affecting critical aspects of FEMA's mission, operational responses and programs.
- Providing basic instruction on disaster-related topics to regions, states and local authorities.
- Participating in the development of regional catastrophic planning for all-hazard responses.
- Assisting in the development of plans, goals, and objectives for new initiatives and programs.
- Evaluating and providing recommendations for improving effectiveness of existing programs and activities.
What else do I need to know?
At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
This announcement is for a position as an IMAT CORE (Incident Management Assist Team, Cadre of Response/Recovery Employee). IMAT CORE employees are full time employees hired to directly support the response and recovery efforts related to disasters. IMATs are the first FEMA personnel deployed to an incident and manage the field-level federal response and early recovery with a primary focus on critical infrastructure stabilization, especially life-saving and life-sustaining efforts. Appointments to IMAT CORE positions may be renewed based upon workload needs and funding availability. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After 3 years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA.
Appointments may be renewed based on workload, funding, and supervisory approval.
Requirements
Conditions of employment
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for High Risk as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information). For more information on background investigations for Federal jobs please visit OPM Investigations.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Please ensure you meet the qualification requirements described below and that you clearly describe how your experience meets these requirements within your resume.
Conditions of Employment- You must be a U.S. citizen to be considered for this position.
- You must successfully pass a background investigation.
- Selective Service registration required.
- You must be able to obtain and maintain a Government travel card
- Travel will be required.
- You may be required to be on a 24 hour on-call work schedule during emergency response periods.
- Please review the Additional Information section for additional key requirements.
Qualifications
All qualifications and eligibility requirements must be met by the closing date of the announcement.
To qualify for thisEmergency Management Specialist (Response) (Operations Branch Director Type 2) position at the IT-3 level, you must possess one full year of specialized experience equivalent to at least the IT-2 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:
- Developing and maintaining emergency response or recovery plans;
- Integrating or assisting with the integration of partner agencies into a unified response and/ or recovery structure in support of senior leadership priorities and intent; and
- Leading a team by engaging in activities such as providing guidance, communicating priorities, and/or delegating authority
Please read the following important information to ensure we have everything we need to consider your application:
- Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
- Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.
Are you qualifying based on your work experience?
- Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the occupational series, grade level, and dates in which you held each grade level.
- Are you a current or former FEMA Reservist/Disaster Assistance Employee (DAE)? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.
- Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified."
- Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
- For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards
Education
No Educational Substitution: There is no educational substitution for this position, and you must meet the qualifications listed in the "requirements" section of this announcement.
Additional information
- STAFFORD ACT EXCEPTED SERVICE APPOINTMENTS: Cadre of On-Call Response/Recovery Employee (CORE) is an appointment type granted under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, Section 306 (b), which authorizes FEMA to appoint such temporary employees as necessary to accomplish work authorized under the Act. Appointments under this authority within FEMA are made to the excepted service and are nonpermanent in nature.
- If selected for this position, you will be required to attend a three-week, in-person training course in Emmitsburg, Maryland within six months of onboarding. FEMA will cover all travel expenses. Failure to participate may result in disciplinary action up to and including termination.
- If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
- The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to FEMA-Misconduct@fema.dhs.gov.
- DHS uses E-verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
- Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
- During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
- The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Please note: first time hires to the Federal Government are typically hired at the Step 01.
- Deployment travel may be required, based upon agency needs. Deployment expectations can vary and will be discussed with candidates during the selection process.
- This is a Non-Bargaining Unit position.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume, supporting documentation, and your responses to the occupational questionnaire to ensure you meet the minimum qualification requirements listed in the announcement. If you are qualified, you may be referred to a hiring manager for consideration.
Interview Requirement. Interviews may be required for this position. Failure to complete the interview may result in removal from further consideration.
We recommend that you preview the online questions for this announcement before you start the application process. To preview, please review: https://apply.usastaffing.gov/ViewQuestionnaire/13113310.
Required Documents
Do not include photos, personally identifying information (PII) (including birthday and social security numbers), or personal information such as age, sex, medical history, etc. Resumes that include any of this information will be ineligible for further review.
- Your resume. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. For resume writing guidance, please review the requirements section of this announcement or visit the USAJobs Resource Center.
- Your responses to the job questionnaire. You will be directed to the online job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/13113310 once you begin the application process for this position.
- Are you a current or former federal employee? This position does not have any competitive eligibility requirements. However, you will need to submit a Standard Form (SF)-50, Notification of Personnel Action, which demonstrates your current/highest grade level. Examples of appropriate SF-50s include promotions, within-grade increases and accessions. Award SF-50's will not be accepted.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above by 11:59pm (EST) on 11/19/2026.
Please note that this announcement may close sooner than the published close date if the application limit is reached.
- To begin, click the "Apply Online" button on the job announcement posting.
- Follow the directions to register or login if you have an existing account.
- Submit all required documents and complete the assessment questionnaire.
- Upon completion of your application, you will receive an acknowledgement email.
Incentives may be offered depending on funding availability, the difficulty of positions to fill, and qualifications of applicants
Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration.
If you have questions about this announcement or the application process, please contact the Human Resources Specialist listed in the Agency Contact Information prior to the close of the announcement.
An employee, job applicant, or an individual acting on behalf of the employee, may request a Reasonable Accommodation by emailing fema-reasonable-accommodation@fema.dhs.gov with "time sensitive" in the subject line.
To review the common definitions of terms found in this announcement, please visit the DHS Common Definitions page.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Review your job status on your Application Dashboard. Your application dashboard is where you can view your application status and review your notifications sent by the hiring agency regarding your application.
Agency contact information
Next steps
If you are found qualified, you may be referred to the hiring manager for further consideration. The hiring manager will review the list of qualified candidates and may conduct interviews of some candidates. Failure to complete the interview may result in removal from consideration.
If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to respond, fail to meet the conditions of employment, or fail any other pre-employment requirements (such as the background investigation), we may rescind a tentative job offer.
For information on the Federal employment application process, please visit the USA Jobs Help Center. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management (OPM) guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Overview
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Who's Hiring
- JPMorganChase114
- Wells Fargo46
- Republic Finance39
- Worldpac24
- Dollar General20
Top Industries Hiring
- Staffing & Recruiting
- Automotive
- Manufacturing
- Chemicals & Materials
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in branch operations manager jobs.
- Three to five years of branch management or financial services operations experience
- Proven ability to lead, coach, and performance-manage a teller or branch staff team
- Working knowledge of federal and state banking regulations and compliance requirements
- Experience with core banking platforms, teller systems, and operations reporting tools
- Bachelor's degree in business, finance, or a related field, or equivalent experience
- NMLS registration or Series 6 and Series 7 licensing preferred for certain institutions
Tips for Your Branch Operations Manager Job Search
Quantify your branch performance on your resume
Hiring managers for branch operations manager roles want to see measurable outcomes. Replace vague duties with figures tied to efficiency improvements, error reduction, audit scores, or staff retention rates you directly influenced at your branch.
Tailor your resume to each institution type
A community bank, a national retail bank, and a credit union each weight different competencies. Emphasize compliance and regulatory experience for larger institutions and member-service culture for credit unions so your resume reads as a natural fit.
Apply early to roles that fit
Migrate Mate lists branch operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your certifications
Openings that list a specific certification like Series 6, Series 7, or NMLS registration in the requirements section are signaling a hard screen. Apply to those first if you hold them, since you'll stand out against candidates without that credential.
Prepare a scenario answer for audit situations
Interviewers for branch operations manager roles almost always ask how you've handled a failed audit, a compliance gap, or a teller cash discrepancy. Prepare a specific, structured example before you walk in rather than improvising a vague answer.
Negotiate start date alongside compensation
Many branch operations manager offers include a training period tied to your start date that affects when you're eligible for performance bonuses. Clarifying that timeline during negotiation can be just as valuable as adjusting the base offer itself.
Branch Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most branch operations managers?
The companies hiring the most branch operations managers right now include JPMorganChase, Wells Fargo, and Republic Finance, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Regional banks and credit unions account for a significant portion of active postings alongside national financial institutions.
How many branch operations manager jobs are remote?
About 8% of branch operations manager openings are fully remote or hybrid as of November 2026, reflecting the in-person nature of most branch leadership roles. Sub-functions like back-office loan operations, compliance oversight, and operations training coordination tend to offer the most flexibility compared to front-line branch management positions.
How do you become a branch operations manager?
Most branch operations managers move up from teller supervisor, assistant branch manager, or personal banker roles, building experience with daily operations, cash management, compliance, and staff oversight. Earning a relevant degree in business or finance, gaining familiarity with core banking platforms, and pursuing certifications like NMLS registration all strengthen your path to a manager-level role.
Can you get a branch operations manager job with little experience?
Entry into branch operations management typically requires at least some supervisory experience in a financial services environment, but candidates who have led a small team as a head teller, vault supervisor, or operations coordinator are often competitive for junior manager roles. Demonstrating solid compliance knowledge and a history of meeting operational accuracy standards can offset a shorter overall tenure.
What does the branch operations manager interview process look like?
The process usually starts with a phone or video screen conducted by HR or a recruiting coordinator, followed by one or two in-person rounds with the district manager or regional operations leader. Expect behavioral questions about handling compliance issues, managing underperforming staff, and driving operational efficiency, often alongside a scenario exercise or a review of branch performance metrics.
Where can I find and apply to branch operations manager jobs?
You can find and apply to branch operations manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and institution type, then apply directly to each listing that fits your background.
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