Building Services Engineer Jobs

Help Create a Safe, Welcoming & Exceptional YMCA Experience for Our Community!

Are you someone who enjoys helping people, staying organized, and making a positive difference in your community? Do you take pride in providing excellent customer service while ensuring that daily operations run smoothly?

The Somerville YMCA is seeking a dependable, friendly, and service-oriented Member Services & Building Operations Associate to support our daily facility operations and member experience.

This unique position combines responsibilities from our Control Desk and Front Desk operations. The employee will spend the first portion of their shift supporting building operations, member access, safety, and towel services at the Control Desk, then transition to the Front Desk to assist members, prospective members, and visitors with memberships, program information, and facility tours.

The ideal candidate is professional, approachable, detail-oriented, and comfortable balancing multiple responsibilities in a busy community environment.

Department: Membership & Programming
Reports To: Director of Membership and Programming
Operational Collaboration: Director of Operations & Facilities
Employment Status: Part-Time, Non-Exempt (Hourly)
Schedule: 10:00 AM – 4:30 PM
Work Location: Somerville YMCA, Somerville, MA
Compensation: $17.75 per hour

Key Responsibilities

Control Desk & Building Operations

10:00 AM – 3:00 PM

During this portion of the shift, the employee will support building operations, member access, facility safety, and towel service.

Member & Guest Access

• Welcome members and visitors in a friendly and professional manner.
• Verify active memberships and ensure only authorized individuals enter the facility.
• Issue and process one-day guest passes and collect associated fees.
• Maintain accurate records of guest pass transactions for processing by the Front Desk staff.
• Provide members and day-pass visitors access to designated secure areas of the facility.
• Issue towels to members upon request and provide excellent customer service.

Towel Service Operations

• Wash, dry, fold, and organize towels throughout the shift.
• Monitor towel inventory and ensure clean towels are consistently available for member use.
• Maintain cleanliness and organization of laundry and towel storage areas.
• Ensure laundry equipment and towel service areas are maintained appropriately.

Building Safety & Security

• Monitor the facility's internal camera system to help ensure member and building safety.
• Observe and report safety concerns, suspicious activity, or facility issues.
• Respond appropriately to emergencies, including contacting 911 when necessary and following YMCA emergency procedures.
• Complete incident reports as required.
• Communicate facility concerns and operational issues to the appropriate YMCA leadership.
• Maintain a professional and welcoming presence at the Control Desk.

Administrative & Communication Support

• Answer incoming telephone calls and transfer calls to the appropriate department or staff member.
• Communicate effectively with YMCA staff regarding building operations and member concerns.
• Maintain accurate records and documentation related to Control Desk operations.
• Follow established YMCA policies, procedures, and safety protocols.

Front Desk & Member Services

3:00 PM – 4:30 PM

During the afternoon portion of the shift, the employee will transition to the Front Desk to provide member support, assist prospective members, and promote YMCA programs and services.

Member & Guest Services

• Greet members, guests, and visitors in a friendly and professional manner.
• Serve as a primary point of contact for members, prospective members, and community visitors.
• Answer incoming phone calls and direct inquiries appropriately.
• Respond to questions regarding YMCA programs, memberships, schedules, and facility usage.
• Provide exceptional customer service while maintaining a welcoming and positive environment.

Membership Support & Registration

• Process new membership registrations and assist with membership inquiries.
• Explain membership benefits, YMCA programs, and facility amenities.
• Assist prospective members through the enrollment process.
• Ensure accurate collection and entry of membership information.
• Provide information about available programs, services, and membership options.

Facility Tours & Community Engagement

• Conduct afternoon facility tours for prospective members, guests, and community visitors.
• Coordinate and schedule onsite tours.
• Collaborate with the Physicals Team to ensure tours are conducted promptly and professionally.
• Highlight YMCA amenities, programs, services, and membership benefits.
• Promote YMCA programs and services to prospective members.
• Create a welcoming first impression that encourages community engagement and membership participation.

Administrative Support

• Complete administrative projects and tasks as assigned by the Director of Membership and Programming.
• Maintain accurate records and documentation.
• Assist with data entry, filing, communications, and other office responsibilities.
• Support special events and membership initiatives as needed.
• Communicate member feedback, concerns, and operational needs to the appropriate staff.

General Facility Operations & Teamwork

• Maintain an organized, clean, and professional presence at both service desks.
• Collaborate with YMCA employees and leadership to support daily facility operations.
• Follow YMCA policies, procedures, emergency protocols, and customer service standards.
• Maintain confidentiality and appropriately handle sensitive member information.
• Communicate effectively when transitioning between Control Desk and Front Desk responsibilities.
• Assist with additional operational and administrative responsibilities as assigned.

Cross-Department Communication & Operational Coordination

Although this position reports directly to the Director of Membership and Programming, the employee will work closely with the Director of Operations & Facilities to support building operations, facility security, and daily operational needs.

Responsibilities include:

• Maintain consistent communication with the Director of Operations & Facilities regarding building operations, facility access, security concerns, and operational issues identified during the Control Desk shift.
• Promptly report facility concerns, safety hazards, suspicious activity, equipment issues, and maintenance needs to the appropriate department leadership.
• Immediately escalate emergencies, security incidents, and urgent facility concerns in accordance with YMCA emergency procedures and established reporting protocols.
• Coordinate with the Director of Operations & Facilities regarding Control Desk procedures, building access protocols, security camera monitoring, towel service operations, and other facility-related responsibilities.
• Communicate relevant updates, unresolved concerns, and outstanding tasks during departmental transitions and shift handoffs.
• Follow established operational procedures and instructions provided by the appropriate department leadership.
• Maintain accurate documentation of incidents, member concerns, guest pass transactions, and facility-related matters requiring follow-up.
• Work collaboratively with both the Membership & Programming and Operations & Facilities teams to ensure consistent service delivery and effective daily operations.

Reporting & Supervisory Structure

The employee's direct supervisor is the Director of Membership and Programming, who is responsible for overall supervision, scheduling, performance management, and employee development.

The Director of Operations & Facilities will provide operational guidance and coordinate facility-related procedures and priorities within their area of responsibility.

Qualifications & Experience

Required Qualifications

• High school diploma or equivalent.
• Ability to successfully complete required background screening and professional reference checks.
• Dependable, punctual, and professional.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Basic computer proficiency, including Microsoft Office and email.
• Ability to multitask and remain organized in a busy environment.
• Ability to work independently and collaboratively as part of a team.
• Ability to maintain confidentiality and handle sensitive member information appropriately.
• Commitment to providing exceptional service to members, guests, and the community.

Preferred Qualifications

• Previous experience in customer service, reception, hospitality, membership services, or office administration.
• Experience working in a fitness facility, community center, nonprofit, recreation, or YMCA setting.
• Experience handling membership registrations, guest services, or customer transactions.
• Familiarity with security camera monitoring systems and facility access procedures.
• Experience with laundry operations or towel service.
• Experience working with children, families, or in a community-focused environment.
• Bilingual or multilingual candidates are encouraged to apply.
• CPR/First Aid certification or willingness to obtain certification.

Physical Requirements

• Ability to sit, stand, and move throughout the facility during the shift.
• Ability to stand and walk for extended periods.
• Ability to use standard office equipment, including computers, phones, and printers.
• Ability to lift and carry up to 25 pounds.
• Ability to lift and move laundry bags, towels, and related supplies.
• Ability to perform laundry-related duties, including loading and unloading washers and dryers.
• Ability to move throughout the facility to assist members and conduct tours.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Schedule & Part-Time Employment Benefits

Scheduled Shift: 10:00 AM – 4:30 PM

The employee will work across two operational areas during the scheduled shift:

• 10:00 AM – 3:00 PM: Control Desk & Building Operations.
• 3:00 PM – 4:30 PM: Front Desk & Member Services.

This is a part-time, hourly position. Specific workdays and weekly hours will be established based on operational needs.

Eligible employees may receive designated paid holidays in accordance with the Somerville YMCA Employee Handbook and applicable eligibility requirements.

Employees will accrue earned sick time in accordance with applicable Massachusetts law and YMCA policy.

Equal Opportunity & Pay Transparency Statement

The Somerville YMCA is an Equal Opportunity Employer.

We value a diverse workforce and are committed to creating an inclusive environment where all employees are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

Applicants must be able to successfully complete a criminal background check as a condition of employment, consistent with applicable federal and Massachusetts laws.

Pay Transparency Notice: The hourly rate listed for this position reflects the Somerville YMCA's good-faith estimate of the hourly compensation for this role at the time of posting. The hourly rate is $17.75. Employment offers will be made based on the stated rate and applicable employment terms.

Join the Somerville YMCA Team!

At the Somerville YMCA, we are more than a gym. We are a community organization dedicated to strengthening individuals, families, and neighborhoods through youth development, healthy living, and social responsibility.

Every interaction matters. From welcoming members into our facility and ensuring their safety to helping prospective members discover everything the YMCA has to offer, this position plays an important role in creating a positive experience for everyone who walks through our doors.

If you enjoy working with people, staying organized, and contributing to a welcoming community environment, we encourage you to apply!

Apply today and become an important part of the Somerville YMCA team!

Pay: $17.75 per hour

Expected hours: No less than 20.0 per week

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person