Business Analyst Jobs in Philadelphia, PA
Business Analyst jobs in Philadelphia are concentrated in Center City, University City, and the Navy Yard across healthcare, financial services, and technology, with steady demand from large health systems, regional banks, and consulting firms. Employers actively hiring include Nuuly, Independence Blue Cross, and City of Philadelphia, PA. Scan the live roles below and apply to whichever ones fit.
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About Cencora
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Senior Business Analyst — Specialty Group Purchasing Organization (SGPO) Salesforce CRM Team
Position Summary
The Senior Business Analyst for the Specialty Group Purchasing Organization (SGPO) Salesforce CRM Team plays a critical role in bridging the gap between business stakeholders and technical teams to drive the strategic evolution of our Salesforce CRM platform. This individual will be responsible for gathering and documenting business requirements, analyzing CRM processes, and translating complex business needs into scalable Salesforce solutions that support Cencora's specialty group purchasing operations and growth objectives. A strong understanding of Salesforce Service Cloud is essential, and familiarity with Experience Cloud is highly valued.
Key Responsibilities
- Requirements Gathering & Documentation — Partner with stakeholders across Sales, Member Operations, and IT to elicit, document, and validate business and functional requirements for Salesforce CRM enhancements and new capabilities.
- Process Analysis & Optimization — Analyze current-state CRM workflows, identify gaps and inefficiencies, and recommend future-state process improvements aligned with SGPO's specialty group purchasing strategic goals.
- User Story Development — Translate business requirements into well-defined user stories, acceptance criteria, and process flow diagrams for the Salesforce development team.
- Stakeholder Engagement — Serve as a trusted liaison between business stakeholders and the Salesforce technical team, facilitating clear communication and alignment throughout the project lifecycle.
- Data Analysis — Leverage CRM data to identify trends, measure solution impact, and support data-driven decision-making across the SGPO organization.
- Project Delivery Support — Collaborate with Project Managers and Scrum Masters to support Agile sprint planning, backlog grooming, and delivery milestone tracking.
- Change Management — Support end-user training, communication planning, and adoption efforts related to Salesforce platform updates and new feature rollouts.
- Service Cloud Expertise — Serve as a subject matter expert on Salesforce Service Cloud, supporting case management, service console configuration requirements, entitlements, and customer service process design specific to specialty group purchasing workflows.
- Experience Cloud Contribution — Apply knowledge of Salesforce Experience Cloud to support the design and enhancement of customer- or partner-facing portal experiences where applicable.
- Continuous Improvement — Stay current on Salesforce product roadmap updates, industry best practices, and emerging CRM trends to proactively recommend enhancements that benefit the SGPO business.
Required Qualifications
- Bachelor's degree in Business Administration, Information Systems, or a related field
- 5+ years of experience as a Business Analyst, with at least 3 years of hands-on Salesforce CRM experience
- Strong, demonstrable understanding of Salesforce Service Cloud, including case management, service processes, queues, and automation capabilities
- Strong proficiency in requirements documentation tools (e.g., JIRA, Confluence)
- Demonstrated experience working in Agile/Scrum delivery environments
- Excellent analytical, problem-solving, and critical thinking skills
- Strong verbal and written communication skills with the ability to present to senior stakeholders
- Ability to manage multiple priorities and thrive in a fast-paced, matrixed organization
Preferred Qualifications
- Hands-on experience with Salesforce Experience Cloud, including portal/community design, user access management, and partner or customer engagement features
- Prior experience in the pharmaceutical, healthcare, or life sciences industry — including familiarity with industry-specific compliance, customer engagement models, specialty distribution, or group purchasing organizations (GPOs)
- Salesforce Administrator or Business Analyst certification (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst, Salesforce Service Cloud Consultant)
- Familiarity with CRM data models, reporting tools (e.g., Salesforce Reports & Dashboards, Tableau), and integration concepts
- Experience supporting commercial operations, specialty pharmacy, or sales enablement functions
- Knowledge of change management frameworks (e.g., Pros
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services CorporationAbout Cencora
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Senior Business Analyst — Specialty Group Purchasing Organization (SGPO) Salesforce CRM Team
Position Summary
The Senior Business Analyst for the Specialty Group Purchasing Organization (SGPO) Salesforce CRM Team plays a critical role in bridging the gap between business stakeholders and technical teams to drive the strategic evolution of our Salesforce CRM platform. This individual will be responsible for gathering and documenting business requirements, analyzing CRM processes, and translating complex business needs into scalable Salesforce solutions that support Cencora's specialty group purchasing operations and growth objectives. A strong understanding of Salesforce Service Cloud is essential, and familiarity with Experience Cloud is highly valued.
Key Responsibilities
- Requirements Gathering & Documentation — Partner with stakeholders across Sales, Member Operations, and IT to elicit, document, and validate business and functional requirements for Salesforce CRM enhancements and new capabilities.
- Process Analysis & Optimization — Analyze current-state CRM workflows, identify gaps and inefficiencies, and recommend future-state process improvements aligned with SGPO's specialty group purchasing strategic goals.
- User Story Development — Translate business requirements into well-defined user stories, acceptance criteria, and process flow diagrams for the Salesforce development team.
- Stakeholder Engagement — Serve as a trusted liaison between business stakeholders and the Salesforce technical team, facilitating clear communication and alignment throughout the project lifecycle.
- Data Analysis — Leverage CRM data to identify trends, measure solution impact, and support data-driven decision-making across the SGPO organization.
- Project Delivery Support — Collaborate with Project Managers and Scrum Masters to support Agile sprint planning, backlog grooming, and delivery milestone tracking.
- Change Management — Support end-user training, communication planning, and adoption efforts related to Salesforce platform updates and new feature rollouts.
- Service Cloud Expertise — Serve as a subject matter expert on Salesforce Service Cloud, supporting case management, service console configuration requirements, entitlements, and customer service process design specific to specialty group purchasing workflows.
- Experience Cloud Contribution — Apply knowledge of Salesforce Experience Cloud to support the design and enhancement of customer- or partner-facing portal experiences where applicable.
- Continuous Improvement — Stay current on Salesforce product roadmap updates, industry best practices, and emerging CRM trends to proactively recommend enhancements that benefit the SGPO business.
Required Qualifications
- Bachelor's degree in Business Administration, Information Systems, or a related field
- 5+ years of experience as a Business Analyst, with at least 3 years of hands-on Salesforce CRM experience
- Strong, demonstrable understanding of Salesforce Service Cloud, including case management, service processes, queues, and automation capabilities
- Strong proficiency in requirements documentation tools (e.g., JIRA, Confluence)
- Demonstrated experience working in Agile/Scrum delivery environments
- Excellent analytical, problem-solving, and critical thinking skills
- Strong verbal and written communication skills with the ability to present to senior stakeholders
- Ability to manage multiple priorities and thrive in a fast-paced, matrixed organization
Preferred Qualifications
- Hands-on experience with Salesforce Experience Cloud, including portal/community design, user access management, and partner or customer engagement features
- Prior experience in the pharmaceutical, healthcare, or life sciences industry — including familiarity with industry-specific compliance, customer engagement models, specialty distribution, or group purchasing organizations (GPOs)
- Salesforce Administrator or Business Analyst certification (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst, Salesforce Service Cloud Consultant)
- Familiarity with CRM data models, reporting tools (e.g., Salesforce Reports & Dashboards, Tableau), and integration concepts
- Experience supporting commercial operations, specialty pharmacy, or sales enablement functions
- Knowledge of change management frameworks (e.g., Pros
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services CorporationSee All 129+ Business Analyst Jobs in Philadelphia
Find roles in Philadelphia that match your experience and apply in just a few clicks.
Find Business Analyst JobsBusiness Analyst Job Market in Philadelphia
Who's Hiring
- Nuuly13
- Independence Blue Cross13
- City of Philadelphia, PA13
- SIA6
- Amgen6
Top Industries Hiring
- Technology & Software
- Government & Public Sector
Business Analyst Jobs in Philadelphia: Frequently Asked Questions
How do I get a business analyst job in Philadelphia?
Focus your search on Philadelphia's three strongest hiring sectors: health systems anchored in University City, financial services firms clustered in Center City, and consulting and technology companies along the Market Street corridor. Candidates who pair strong requirements-gathering or SQL skills with domain knowledge in healthcare or banking stand out most in this market. Networking through local professional groups and targeting mid-size regional firms alongside large employers improves your chances significantly.
Which companies hire business analysts in Philadelphia?
Companies currently hiring business analysts in Philadelphia include Nuuly, Independence Blue Cross, and City of Philadelphia, PA, per current listings on Migrate Mate as of September 2026. Philadelphia's mix of major health systems, insurance carriers, regional banks, and management consulting offices means demand comes from both large enterprises and mid-size firms across multiple sectors.
Are there remote business analyst jobs in Philadelphia?
Yes, business analyst work is desk-based and analytical by nature, making it well-suited to remote and hybrid arrangements. About 67% of business analyst openings tied to Philadelphia are remote or hybrid as of September 2026, with the most flexibility typically found in technology and consulting roles. Positions requiring on-site stakeholder collaboration, particularly at health systems or government contractors, tend to require more in-person presence.
How can I get a business analyst job in Philadelphia with little or no experience?
The most realistic entry path in Philadelphia is targeting junior or associate business analyst roles at the city's large health systems or insurance carriers, which run structured analyst programs and hire frequently. Entry-level roles at Philadelphia-area consulting firms and financial technology companies also offer a strong foothold. A portfolio demonstrating process documentation, data analysis, or systems requirements work, even from academic or volunteer projects, gives early-career candidates a concrete edge in this market.
Which industries hire the most business analysts in Philadelphia?
The sectors hiring the most business analysts in Philadelphia are Technology & Software and Government & Public Sector, based on current listings on Migrate Mate as of September 2026. Philadelphia's dense concentration of major health systems, regional banks, insurance headquarters, and a growing technology corridor drives consistently high demand for analysts who can bridge business needs and technical solutions.
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See All 129+ Business Analyst Jobs in Philadelphia
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