Business Manager Jobs in Richmond, VA

Automation Risk Manager, Well Managed Team - Business Cards & Payments

Level: Manager
Type: Individual Contributor
Locations: Richmond, VA or McLean, VA (Only)
This is a Hybrid Position.

In Business Cards and Payments (BC&P), we are on a mission to pave the path for businesses to do more business. Within the BC&P Operating Office, we serve as the operational engine, enabling alignment, velocity, and resilience across the organization. Our office is comprised of three pillars - Strategic, Organizational, and Top of House Operations - that collectively drive our commitment to operational excellence.

We are seeking a forward-thinking Risk Manager to help advance our BC&P operational strategy. You will leverage automation, artificial intelligence, and innovative tools to elevate the quality and maturity of our operational processes. By partnering with stakeholders to implement scalable, technology-forward solutions, you will drive adherence to well managed practices while identifying and operationalizing process improvements.

The ideal candidate is a detail-oriented professional with a passion for innovation. You thrive on staying ahead of the curve, utilizing the latest industry trends and technological advancements to optimize internal processes. As a collaborative influencer, you excel at building strong relationships across cross-functional teams, championing process efficiency, and actively contributing to the maturity of our process and control ecosystem. You are a self-starter who works autonomously, managing multiple priorities and initiatives with minimal supervision.

Joining our team means operating at the intersection of risk management and modern technology. We are looking for a thinker who not only understands risk but actively seeks ways to simplify and modernize how we manage it. If you enjoy navigating dynamic environments, influencing change through data-driven insights, and driving efficiency, this role provides the platform to make a meaningful impact.

Job Responsibilities:

• Stakeholder Partnership: Partner with cross-functional business stakeholders across BC&P, Tech & Data Risk Management (TDRM), and Card Risk to diagnose business challenges, proactively identifying and prioritizing opportunities to drive efficiency through process improvement and technology integration

• Process Modernization: Translate complex, manual efforts into streamlined, technology-forward workflows that balance business velocity with sustainable risk rigor

• Automation Leadership: Lead the integration of emerging technologies - including GenAI - to automate high-impact activities and scale operational capacity

• Risk & Governance Oversight: Maintain proficiency in TDRM standards to ensure BC&P script compliance, managing end-to-end governance activities

• Performance Analytics & Reporting: Leverage data-driven insights to measure the impact of process enhancements, providing leadership with actionable reporting on operational health and status of upliftment

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience in Risk Management, Project Management, Process Management, Compliance, or Audit

• At least 3 years of experience working with business and risk teams

Preferred Qualifications:

• 6+ years of experience in Risk Management, Project Management, Process Management, Compliance, or Audit

• Proven track record of transforming operational workflows and enhancing process maturity through the implementation of automation, data-driven insights, and technology-led solutions

• Demonstrated ability to navigate ambiguous environments and manage multiple priorities autonomously

• Experience leveraging automation tools (for example: GenAI, workflow automation, or data visualization) to transform operational workflows

• Experience leveraging data-driven insights to design scalable, technology-forward solutions that enhance process and control maturity

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Risk Manager

Richmond, VA: $138,100 - $157,700 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).