Business Operations Associate Jobs in Utah

Job Title: Development Management
Working Title: Associate Director, Grateful Patient Data Strategy
Career Progression Track: M00
Track Level: M5 - Associate Director
FLSA Code: Administrative
Patient Sensitive Job Code?: Yes
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: Monday-Friday, typically three days in office.
VP Area: President
Department: 00289 - Development
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $68,000 - $75,000
Close Date: 08/31/2026
Priority Review Date (Note - Posting may close at any time)

Job Summary

Development Management

While this position doesn’t involve direct patient interaction, the position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

The Associate Director, Grateful Patient Data Strategy, within the Office of University of Utah Advancement, leads and supports the development, management, and execution of grateful patient data, workflows, and strategy to advance fundraising efforts across University of Utah Health and the broader University. This position has both strategic and personnel management responsibilities and works to ensure that accurate, compliant, and actionable data and insights are delivered to support fundraisers and leadership. The Associate Director collaborates closely with University of Utah Health Advancement leadership and the University Advancement Prospect Research and Institutional Fundraising teams to ensure that timely, appropriate, and informative patient data is relayed consistently in a manner that effectively supports the University’s strategies and goals while prioritizing compliance.

The Associate Director will work to support Advancement strategies, campaigns, and priorities by guiding prospect identification pipelines at all levels of the giving pyramid in support of fundraising efforts, aligned with patient experience and University values.

The role balances data hygiene, CRM documentation, and opt-out compliance with the delivery of strategic outputs such as screening enhancements, prospect lists, triage, and pipeline development.

The Grateful Patient team contributes to these efforts through screening constituent records for capacity and predictive modeling scores to segment and deliver various patient populations for targeted engagement outreach. Additionally, the role promotes HIPAA compliance best practices and responsible business use of protected health information.

The Associate Director also partners with data analysts, the Data Integrity team, and Information Services to support data build-outs, system enhancements, and process improvements that strengthen patient-centered fundraising efforts.

Responsibilities

Associate Director, Development Management

• Establish and maintain strategic data support for fundraisers, sustaining dependable prospect pipelines at annual giving and leadership annual giving levels.
• Partner with Prospect Development to ensure qualification pools for major and principal gifts and a process for successful handoff to fundraiser portfolios.
• Manage and support Grateful Patient Data personnel.
• Oversee data hygiene to effectively honor patient opt-out preferences.
• Establish and maintain processes to document patient data updates within the University’s advancement CRM in collaboration with University Advancement Information Services and Data Integrity teams.
• Identify opportunities for innovation using data analytics, automation, and best-practice grateful patient tools.
• Establish KPIs, dashboards, and regular reporting to measure program effectiveness, pipeline growth, and ROI.
• Develop reporting and data cleaning processes and policies with Prospect Research, Information Services, EPIC, and our Salesforce CRM.
• Ensure compliance with HIPAA, patient privacy, and institutional policies in all processes and communications.

Applicants should be comfortable managing direct-reporting team members, building consensus with stakeholders, and innovating for efficiency. As this program utilizes HIPAA-protected patient data, discretion and compliance are paramount. This position reports to the Director, Grateful Patient & Families Program in the University Advancement office. This position will have regular in-office expectations. The University Advancement office currently supports hybrid in-office/remote schedules, but applicants seeking a fully remote schedule will not be considered.

Requires a bachelor’s (or equivalency) + 10 years or a master’s (or equivalency) + 8 years of directly related work experience.

This is an Associate Director-Level position in the Management track.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Associate Director, Development Management: Requires a bachelor’s (or equivalency) + 10 years or a master’s (or equivalency) + 8 years of directly related work experience.

Preferences

• Strong experience in Epic or other related systems
• Strong experience in Salesforce or similar CRM systems
• Experience in personnel management
• Experience in project management
• Confidence in critical and strategic thinking, with flexibility and strong people skills
• Prior experience in fundraising research tools
• Fluency in Microsoft 365 applications, including Word, Excel, and Outlook

Type: Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

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As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.