Business Process Analyst Jobs in Virginia
Business Process Analyst jobs in Virginia are consistently in demand, with strong hiring concentrated in defense contracting, federal consulting, financial services, and healthcare IT across a range of levels from entry-level analysts through senior process architects. The busiest hiring markets are Northern Virginia, Richmond, and the Hampton Roads corridor, where employers like Booz Allen Hamilton, General Dynamics, and Capital One maintain large operations and regularly recruit business process analysts. The most sought-after specialties in Virginia include process improvement, enterprise systems analysis, and Lean or Six Sigma-focused operations work. Find a role that fits below and apply directly.
Find Business Process Analyst JobsOverview
Showing 5 of 21+ Business Process Analyst jobs
Available in 22 locations
Business Process Analyst II
Position Description & Qualifications
- Provide reports, analysis, and other deliverables related to Contact Center operations to the Contact Customer Services Operations Manager.
- Serve as a point of contact for Contact Center Supervisors, the Deputy Manager, and the Contact Customer Services Operations Manager, supporting operational initiatives and business process improvement efforts.
- Support the facilitation and execution of special projects as identified by management and supervisory staff.
- Conduct research and analysis using QuEST dashboards, CRM systems, operational reports, and other available data sources.
- Analyze, document, review, and evaluate organizational business processes and user needs to identify opportunities for improvement.
- Gather, assess, and formulate user feedback to align operational requirements with overall business objectives.
- Document, and recommend new processes, workflows, and operational improvements while obtaining feedback from impacted stakeholders.
- Support the development, enhancement, testing, and implementation of operational systems, including QuEST, CRM, and related applications.
- Perform and document User Acceptance Testing (UAT), smoke testing, system validation activities, and post-deployment support for QuEST, CRM, and other operational systems.
- Participate in the development, execution, and tracking of test cases for QuEST and other systems as required by the PBGC Business Process Group.
- Review Service Requests and Tasks, identify trends, and provide recommendations for process improvements.
- Support management and supervisory staff with research, reporting, data analysis, and operational improvement initiatives.
- Assist with agent coaching and development efforts by identifying training opportunities and process gaps.
- Demonstrate project leadership by managing multiple concurrent projects and assignments while ensuring timelines and deliverables are met.
- Prepare workflow documentation, business requirements, reports, and recommendations for leadership review.
- Collaborate effectively with internal stakeholders to support operational objectives and service excellence.
- Perform a variety of complex tasks under general supervision while exercising sound judgment, creativity, and initiative.
- High School Diploma or GED
- Ability to obtain and/or maintain a public trust clearance
- Two (2) years of experience as a Customer Service Representative, or at least one (1) year of demonstrated experience handling moderately complex inquiries or unusual issues requiring customized communication solutions and providing support to Level 1 and Level 2 staff.
- Previous experience working on the PBGC contract
- Proficiency with Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Teams, and Microsoft OneNote.
- Strong work ethic and excellent attendance record.
- Excellent multitasking and organizational skills.
- Excellent verbal and written communication skills.
- Ability to work flexible hours as needed to meet business objectives.
- Ability to work well under pressure while maintaining professionalism at all times.
- Ability to work effectively in a fast-paced environment.
- Excellent attention to detail.
- Ability to collaborate and communicate effectively with both internal and external colleagues.
Candidates must be located in one of the following states: OH, FL, WV, VA, MD, DC, DE, CA, PA, IA, TN, GA, CO, MN, TX, IL, KY, ME, NC, or MA.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
Available in 22 locations
Business Process Analyst II
Position Description & Qualifications
- Provide reports, analysis, and other deliverables related to Contact Center operations to the Contact Customer Services Operations Manager.
- Serve as a point of contact for Contact Center Supervisors, the Deputy Manager, and the Contact Customer Services Operations Manager, supporting operational initiatives and business process improvement efforts.
- Support the facilitation and execution of special projects as identified by management and supervisory staff.
- Conduct research and analysis using QuEST dashboards, CRM systems, operational reports, and other available data sources.
- Analyze, document, review, and evaluate organizational business processes and user needs to identify opportunities for improvement.
- Gather, assess, and formulate user feedback to align operational requirements with overall business objectives.
- Document, and recommend new processes, workflows, and operational improvements while obtaining feedback from impacted stakeholders.
- Support the development, enhancement, testing, and implementation of operational systems, including QuEST, CRM, and related applications.
- Perform and document User Acceptance Testing (UAT), smoke testing, system validation activities, and post-deployment support for QuEST, CRM, and other operational systems.
- Participate in the development, execution, and tracking of test cases for QuEST and other systems as required by the PBGC Business Process Group.
- Review Service Requests and Tasks, identify trends, and provide recommendations for process improvements.
- Support management and supervisory staff with research, reporting, data analysis, and operational improvement initiatives.
- Assist with agent coaching and development efforts by identifying training opportunities and process gaps.
- Demonstrate project leadership by managing multiple concurrent projects and assignments while ensuring timelines and deliverables are met.
- Prepare workflow documentation, business requirements, reports, and recommendations for leadership review.
- Collaborate effectively with internal stakeholders to support operational objectives and service excellence.
- Perform a variety of complex tasks under general supervision while exercising sound judgment, creativity, and initiative.
- High School Diploma or GED
- Ability to obtain and/or maintain a public trust clearance
- Two (2) years of experience as a Customer Service Representative, or at least one (1) year of demonstrated experience handling moderately complex inquiries or unusual issues requiring customized communication solutions and providing support to Level 1 and Level 2 staff.
- Previous experience working on the PBGC contract
- Proficiency with Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Teams, and Microsoft OneNote.
- Strong work ethic and excellent attendance record.
- Excellent multitasking and organizational skills.
- Excellent verbal and written communication skills.
- Ability to work flexible hours as needed to meet business objectives.
- Ability to work well under pressure while maintaining professionalism at all times.
- Ability to work effectively in a fast-paced environment.
- Excellent attention to detail.
- Ability to collaborate and communicate effectively with both internal and external colleagues.
Candidates must be located in one of the following states: OH, FL, WV, VA, MD, DC, DE, CA, PA, IA, TN, GA, CO, MN, TX, IL, KY, ME, NC, or MA.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
See All 21 Business Process Analyst Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Business Process Analyst JobsBusiness Process Analyst Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Business Process Analyst Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
What Virginia Employers Look For
The qualifications that appear most often in business process analyst jobs across Virginia.
- Bachelor's degree in business administration, information systems, or a related field
- Experience with process mapping tools such as Visio, Lucidchart, or BPMN-based platforms
- Familiarity with Lean, Six Sigma, or other process improvement methodologies
- Ability to obtain or maintain a federal security clearance for defense and government contractors
- Proficiency in data analysis tools including Excel, SQL, or business intelligence platforms
- Strong stakeholder communication skills for translating technical findings to non-technical audiences
Business Process Analyst Jobs in Virginia: Frequently Asked Questions
How do you become a business process analyst in Virginia?
Most business process analyst roles in Virginia require a bachelor's degree in business administration, information systems, management, or a related discipline. Virginia does not issue a state license for this role, so hiring decisions hinge on credentials like the Lean Six Sigma Green or Black Belt certification, the Certified Business Analysis Professional designation from IIBA, or demonstrated experience with federal or commercial process improvement projects. Candidates targeting defense or government work in Northern Virginia should also plan for security clearance eligibility from the start.
How much do business process analysts make in Virginia?
Business process analysts in Virginia earn a median of about $66,310 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $49,100 for the lowest 10% to over $98,630 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire business process analysts in Virginia?
Employers hiring business process analysts in Virginia right now include Summit Technologies, Guidehouse, and International Gourmet Foods, based on current listings on Migrate Mate as of August 2026. Virginia's heavy concentration of federal agencies, defense contractors, and large financial institutions means demand for this role stays relatively steady across economic cycles.
Which Virginia cities have the most business process analyst jobs?
Arlington, Chantilly, and Woodbridge have the most business process analyst openings in Virginia. Northern Virginia dominates because of the dense cluster of federal agencies, defense primes, and technology contractors based there, while Richmond draws steady hiring from major financial services firms and health systems, and Hampton Roads adds volume through its large military and logistics operations.
Are there remote business process analyst jobs in Virginia?
Yes, and more than most fields, because business process analysis is largely documentation, analysis, and stakeholder collaboration work that translates well to distributed teams. About 33% of business process analyst openings tied to Virginia are remote or hybrid as of August 2026, though roles supporting classified government or defense programs typically require on-site presence. Process design, requirements gathering, and reporting tasks are the functions most commonly performed remotely.
How can I get hired as a business process analyst in Virginia with little or no experience?
The most realistic entry path is moving laterally from an adjacent role, such as project coordinator, operations coordinator, or data analyst, where you have already documented workflows or contributed to process reviews. Large Virginia-based contractors like Booz Allen Hamilton and Leidos, as well as major health systems like Inova and VCU Health, hire analysts at the associate level and provide structured on-the-job development. Completing a Lean Six Sigma Yellow or Green Belt course before applying gives a concrete credential that hiring managers in Virginia's consulting-heavy market consistently respond to.
Where can I find and apply to business process analyst jobs in Virginia?
You can find and apply to business process analyst jobs in Virginia on Migrate Mate, which lists current Virginia openings across industries including defense contracting, financial services, healthcare, and federal consulting. Find roles that fit your background and apply directly to the employer.
See All 21 Business Process Analyst Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Business Process Analyst Jobs