Business Process Consultant Jobs
Business Process Consultant jobs are open across financial services, healthcare, technology, and manufacturing, from analyst-level to senior and principal roles, with specializations in process mapping, ERP implementation, and operational efficiency. Find a role that fits from the openings below and apply directly.
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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow - SR Business Process Consultant to join our team in Plano, Texas (US-TX), United States (US).
Role Overview:
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
Key Responsibilities:
Business Process Consulting
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
- Serve as the “eyes and ears” of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
- 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions. – 1 to 2 Years
- Strong understanding of Agile methodologies and experience supporting Scrum teams. – 1 to 2 Years
- Junior – CSA and at least 1 CIS-(any)
- Intermediate – CSA, at least 1 CIS-(any)
- Senior – CSA, at least 1 CIS-(Any), and CTA
- Excellent communication, facilitation, and documentation skills.
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Enjoy a flexible, remote-friendly work environment with opportunities for advancement.
- Make a meaningful impact by helping organizations transform their business processes.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow - SR Business Process Consultant to join our team in Plano, Texas (US-TX), United States (US).
Role Overview:
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
Key Responsibilities:
Business Process Consulting
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
- Serve as the “eyes and ears” of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
- 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions. – 1 to 2 Years
- Strong understanding of Agile methodologies and experience supporting Scrum teams. – 1 to 2 Years
- Junior – CSA and at least 1 CIS-(any)
- Intermediate – CSA, at least 1 CIS-(any)
- Senior – CSA, at least 1 CIS-(Any), and CTA
- Excellent communication, facilitation, and documentation skills.
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Enjoy a flexible, remote-friendly work environment with opportunities for advancement.
- Make a meaningful impact by helping organizations transform their business processes.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Business Process Consultant Jobs by Experience Level
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Find JobsBusiness Process Consultant Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Insurance
- Healthcare & Medical Services
- Automotive
What Employers Look For
The qualifications that appear most often in business process consultant jobs.
- Bachelor's degree in business administration, industrial engineering, or a related field
- Hands-on experience with process mapping tools such as Visio or Lucidchart
- Proficiency in ERP platforms including SAP, Oracle, or Microsoft Dynamics
- Lean or Six Sigma certification at Green Belt level or above
- Demonstrated ability to lead cross-functional stakeholder workshops and interviews
- Experience documenting current-state and future-state workflows for process redesign projects
Tips for Your Business Process Consultant Job Search
Quantify process improvements on your resume
Hiring managers for business process consultant roles expect numbers. Replace vague claims with outcomes: cycle time reduced by a specific percentage, headcount freed up, or cost saved per quarter. Bullets without metrics get filtered out before a human reads them.
List your methodology frameworks explicitly
Six Sigma, Lean, BPMN, and ITIL are screened by applicant tracking systems before a recruiter sees your application. Name every framework you've used in a dedicated skills section, not buried in job descriptions where parsers miss them.
Target openings by industry vertical
Business process consultant roles in financial services expect SOX compliance exposure. Healthcare roles often require familiarity with EHR workflows. Filtering by industry before you apply lets you tailor your resume to the domain language that reads as an immediate match.
Apply early to roles that fit
Migrate Mate lists business process consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a process-improvement case study
Interviewers for business process consultant positions routinely ask you to walk through a past engagement from problem diagnosis to solution implementation. Have one concrete example ready that covers stakeholder alignment, the method you used, and the measurable result you delivered.
Negotiate scope before accepting an offer
Business process consultant roles vary widely in how much decision-making authority you actually hold versus advising others. Before accepting, ask directly whether you own implementation or hand off recommendations, and whether the engagement is project-based or ongoing. This shapes your day-to-day entirely.
Business Process Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most business process consultants?
The companies hiring the most business process consultants right now include Cognizant, NTT DATA, and Collabera, with the largest share of openings in Illinois, Pennsylvania, and California, based on current listings on Migrate Mate as of August 2026. Demand tends to concentrate in large enterprises undergoing ERP migrations or post-merger integration efforts.
How many business process consultant jobs are remote?
About 65% of business process consultant openings are fully remote or hybrid as of August 2026, though the share varies by engagement type. Advisory and documentation-heavy work tends to be most remote, while roles requiring on-site process observation, workshop facilitation, or hands-on system configuration typically expect regular in-person presence.
How do you become a business process consultant?
Start with a degree in business, industrial engineering, operations, or a related discipline, then build hands-on experience in a functional role such as operations analyst, project coordinator, or systems administrator. Earn a Lean or Six Sigma certification to signal methodology fluency. From there, move into internal consulting or advisory roles where you own process redesign projects end to end before transitioning to an external consulting position.
Can I get hired as a business process consultant without direct consulting experience?
Yes, candidates without a consulting title can break in by reframing operational experience around process outcomes. If you've documented workflows, led a system migration, or redesigned how a team handles a repeating task, that counts as process work. Focus your resume on the problem, your method, and the measurable result rather than your job title, and target smaller firms or internal consulting teams where project variety is prioritized over pedigree.
What does the business process consultant interview process look like?
Most hiring processes start with a recruiter screen focused on methodology background and industry experience. A hiring manager interview follows, often including a case-style question where you walk through how you'd diagnose and redesign a broken process. Final rounds typically involve a panel with operations or IT stakeholders and sometimes a short take-home exercise asking you to map a current-state workflow and identify improvement opportunities.
Where can I find and apply to business process consultant jobs?
You can find and apply to business process consultant jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing. There's no separate signup step before you apply.
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