Center Manager Jobs in Washington, DC
Center Manager jobs in Washington, District of Columbia concentrate in Capitol Hill, Dupont Circle, and the Navy Yard corridor, with strong demand from employers in healthcare, education, and nonprofit services. Employers hiring right now include CBRE, BTI, and UPS. Find a role that fits below and apply directly.
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About the opportunity
The Operations Manager is responsible for overseeing day-to-day operational activities and ensuring that organizational objectives, performance standards, customer requirements, and internal policies are met. The position provides leadership to operational staff, coordinates resources, monitors performance, identifies risks and improvement opportunities, and partners with functional leaders to support efficient, consistent, and compliant service delivery.
What you will do
- Manage and oversee daily operational activities and assigned personnel.
- Provide leadership, coaching, guidance, and performance management to team members.
- Monitor staffing levels, workloads, schedules, productivity, quality, service levels, and performance metrics.
- Develop, document, and maintain operational procedures, workflows, and internal controls.
- Identify operational risks, staffing concerns, and performance issues and recommend corrective actions.
- Prepare and review operational reports, trends, and updates for leadership.
- Coordinate with Human Resources, recruiting, training, quality, finance, and other functional teams.
- Support employee onboarding, training, development, retention, and performance-improvement activities.
- Promote compliance with company policies, contractual requirements, and applicable laws and regulations.
- Maintain effective communication with internal and external stakeholders.
- Lead or support continuous improvement initiatives that improve efficiency, quality, and service delivery.
- Perform additional duties consistent with the role and business needs.
Required Qualifications
- Bachelor's degree in business administration, management, human resources, or a related discipline preferred; equivalent relevant professional experience may be considered.
- Five or more years of progressively responsible operations experience.
- Three or more years of direct supervisory or management experience.
- Demonstrated experience managing employees, priorities, and operational performance.
- Strong written and verbal communication, problem-solving, organization, and judgment.
- Proficiency with Microsoft Office and common business, workforce, reporting, or CRM systems.
Preferred Qualifications
- Government contracting, public-sector, or regulated-program experience.
- Experience managing remote, hybrid, geographically dispersed, or high-volume teams.
- Experience with KPIs, SLAs, quality assurance, workforce planning, and performance reporting.
- Experience supporting customer contact, case-management, healthcare, benefits, or other service operations. (Healthcare, Medicaid, Medicare, SNAP, TANF, case worker, call center, etc.)
- Experience working in a small-business environment where leaders manage multiple functional priorities.
About the opportunity
The Operations Manager is responsible for overseeing day-to-day operational activities and ensuring that organizational objectives, performance standards, customer requirements, and internal policies are met. The position provides leadership to operational staff, coordinates resources, monitors performance, identifies risks and improvement opportunities, and partners with functional leaders to support efficient, consistent, and compliant service delivery.
What you will do
- Manage and oversee daily operational activities and assigned personnel.
- Provide leadership, coaching, guidance, and performance management to team members.
- Monitor staffing levels, workloads, schedules, productivity, quality, service levels, and performance metrics.
- Develop, document, and maintain operational procedures, workflows, and internal controls.
- Identify operational risks, staffing concerns, and performance issues and recommend corrective actions.
- Prepare and review operational reports, trends, and updates for leadership.
- Coordinate with Human Resources, recruiting, training, quality, finance, and other functional teams.
- Support employee onboarding, training, development, retention, and performance-improvement activities.
- Promote compliance with company policies, contractual requirements, and applicable laws and regulations.
- Maintain effective communication with internal and external stakeholders.
- Lead or support continuous improvement initiatives that improve efficiency, quality, and service delivery.
- Perform additional duties consistent with the role and business needs.
Required Qualifications
- Bachelor's degree in business administration, management, human resources, or a related discipline preferred; equivalent relevant professional experience may be considered.
- Five or more years of progressively responsible operations experience.
- Three or more years of direct supervisory or management experience.
- Demonstrated experience managing employees, priorities, and operational performance.
- Strong written and verbal communication, problem-solving, organization, and judgment.
- Proficiency with Microsoft Office and common business, workforce, reporting, or CRM systems.
Preferred Qualifications
- Government contracting, public-sector, or regulated-program experience.
- Experience managing remote, hybrid, geographically dispersed, or high-volume teams.
- Experience with KPIs, SLAs, quality assurance, workforce planning, and performance reporting.
- Experience supporting customer contact, case-management, healthcare, benefits, or other service operations. (Healthcare, Medicaid, Medicare, SNAP, TANF, case worker, call center, etc.)
- Experience working in a small-business environment where leaders manage multiple functional priorities.
See All 11 Center Manager Jobs in Washington
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Who's Hiring
Center Manager Jobs in Washington: Frequently Asked Questions
How do I get a center manager job in Washington?
The strongest path is targeting Washington's dense concentration of community health centers, educational institutions, and nonprofit organizations, particularly in Anacostia, Columbia Heights, and the broader Northwest quadrant. Candidates with experience managing programs that serve diverse urban populations stand out here. Demonstrating bilingual ability or familiarity with federally funded community programs gives a real edge in a city where many centers operate on government grants.
Which companies hire center managers in Washington?
Employers hiring center managers in Washington right now include CBRE, BTI, and UPS, based on current listings on Migrate Mate as of September 2026. Washington's mix of federal contractors, large healthcare networks, and mission-driven nonprofits means the hiring landscape is unusually varied compared to other cities of similar size.
Are there remote center manager jobs in Washington?
Yes, but only for a subset of the role, since most center manager positions require regular on-site presence to oversee staff and operations. About 100% of center manager openings tied to Washington are remote or hybrid as of September 2026, with the flexible arrangements most common in roles focused on program coordination, reporting, and stakeholder engagement rather than direct facility oversight.
How can I get a center manager job in Washington with little or no experience?
The most realistic entry point in Washington is a coordinator or program associate role at one of the city's many federally funded community centers, workforce development agencies, or social services nonprofits. Organizations in Ward 7 and Ward 8 frequently hire entry-level staff who grow into management. Volunteering with DC government-affiliated programs or earning a certificate in nonprofit management also strengthens a local application considerably.
Related Jobs in District of Columbia
See All 11 Center Manager Jobs in Washington
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