Client Manager Jobs in Mountain View, CA

Who We Are

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.

What We Are Looking For

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We're searching for a Staff Client Platform Engineer to join our Enterprise Site Reliability (SRE) team to lead the management of our enterprise Windows, Mac, and Ubuntu clients. The team is responsible for designing, implementing, and maintaining scalable and secure client device infrastructure. They also automate device deployment, configuration, and management processes. This role will contribute to delivering the benefits of self-driving by leading the development of tailored client device solutions that address Aurora-wide and team-specific requirements for software and hardware development and manufacturing.

In this role you will

- Guide the approach and execution of the Client Platform Engineering Team
- Plan, design, and implement scalable solutions to manage Aurora's physical and virtual client platforms (Macs, Windows, Ubuntu) to ensure they receive security patches, configuration, and software package updates
- Partner with IT Support, InfoSec, and Developer Experience on strategy and implementation of client platform management solutions
- Handle escalations from IT Support, with an emphasis on mentoring and empowering IT Support to address similar problems
- Participate in the Enterprise SRE 24/7 on-call rotation

Required Qualifications

- Experience of at least 8 years in Client Platform engineering and at least 3 years in leading engineering solutions (design to implementation) at scale.
- Expertise with client device lifecycle management, including experience across multiple client operating systems and various hardware platforms.
- Experience with MacOS, Windows, and Linux system administration.
- Experience deploying configuration management tools such as Intune, Kandji, Puppet, Ansible, or Chef.
- Experience with automation and tool development, preferably using Powershell, Go, or Python.
- Strong change management skills, including rollout planning and communication, and collaborating with stakeholders.
- Understanding of client endpoint security concepts and experience applying security hardening to client devices, such as CIS Benchmarks.
- Outstanding written and verbal communication skills that drive executional impact at scale.
- Experience with automating testing for imaging, provisioning, and configuration management.

Desirable Qualifications

- Experience working within cloud environments such as AWS, GCP, or Azure.
- Experience in environments deploying containerized workflows, using tools such as Docker or Kubernetes.
- Familiarity with SRE concepts such as SLIs, SLOs, SLAs, incident response, and best practices and partnering with teams on them.
- Experience with Infrastructure as Code (IaC) tools such as Terraform, Pulumi, or CloudFormation

The base salary range for this position is $181,000 - $262,000 per Year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

Working at Aurora

At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks. We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week. Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.

Our commitment to safety

At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what.

Our commitment to inclusion

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech.

For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.