Client Manager Jobs in Quincy, MA

Who we are looking for

We are seeking an experienced Performance Implementation Workstream Lead to join a team of performance experts to onboard clients to the Alpha Performance Service. The ideal candidate must have a strong background in investment performance measurement, data management, and client reporting for asset managers. Additionally, the successful candidate should be able to collaborate effectively with internal departments who perform component functions in the service.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM.

State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses.

Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

What you will be responsible for

The Alpha Performance Implementation Workstream Lead is responsible for governance of all change or deviations to our standard operating model throughout the implementation lifecycle. The remit includes Analysis and Assessment activities, Program Management, reporting and stakeholder management.

As a workstream lead you will

• Lead the Performance workstream through the four phases of a client onboarding event (Service Definition, Detailed Analysis, Execution (Day in The Life), Go Live/Hypercare)
• Document and maintain a detailed project plan (and other associated project artifacts, e.g, Future state operating Models, workflow diagrams, agendas, minutes, Management reporting etc.)
• Raise Risks and issues effectively within the program, drive solutions and effectively communicate options
• Represent the workstream priorities within the AlphaSM organisation and wider programme to drive cross functional initiatives
• Facilitate, collaborate and work with internal stakeholders and our clients to understand and document requirements
• Leverage influence across business areas and project team members to drive toward a common goal of onboarding the client
• Remain cognizant of potential STT capability challenges (servicing, technology, general readiness) exposed by the new and different model. Ensure deviations to standard are challenged, documented and approved internally before adding to the Client Documents.
• Provide insight for solutions, develop knowledge of other middle office services by researching facets of the operations that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose.
• Ensure programme activities adhere to legal guidelines and internal policies. Apply change, risk and resource management principles when needed.
• Manage the relationship with the client corresponding representative and supporting stakeholders.
• Some travel may be required

What we value

These skills will help you succeed in this role

• Strong problem solving and time management skills
• Ability to work on multiple projects concurrently and prioritize work accordingly
• Ability to analyze problems and identify holistic solutions while balancing the need for successful client outcomes and Alpha goals
• Excellent presentation, communication and teamwork skills
• Able to build and maintain positive relationships with the team, across the business and with clients
• Apply lateral and conceptual thinking in order to design appropriate solutions
• Ability to work in a fast-paced, deadline orientated, globally structured team-based environment

Education & Preferred Qualifications

• Bachelor's degree or above preferred
• Strong understanding of financial markets and investment management processes, including middle or back office functions
• Minimum 7 years experience in the fintech space, implementing and supporting performance and attribution solutions
• Nice to have – CFA/ CIPM

Salary Range:

$110,000 - $188,750 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.