Client Service Associate Jobs in Mississippi
Client Service Associate jobs in Mississippi are concentrated in Jackson, Gulfport, and Hattiesburg, where financial services firms, healthcare systems, and insurance carriers drive steady demand for associates who handle client relationships, account management, and policy servicing. Employers with a lasting presence in the state include Trustmark Corporation, Regions Bank, and Sanderson Farms, each maintaining sizable client-facing teams. Demand is strongest in financial advisory support, insurance client services, and healthcare account coordination, with openings at every level from entry associate to senior client liaison. Scan the live roles below and apply to whichever ones fit.
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Job Title:
Client Engagement Manager
Department:
Epic
Full Time/PRN:
Full Time
Job Summary
The Client Engagement Manager serves as the primary relationship owner and strategic partner for external clients utilizing hosted technology services, including Epic Community Connect and related IT solutions. This role is accountable for ensuring successful client onboarding, service delivery, system adoption, and ongoing optimization.
The Client Engagement Manager supports clients across the full lifecycle—from implementation through maturity—while driving satisfaction, operational excellence, and measurable outcomes. A key component of this role includes oversight of financial and revenue cycle performance, partnering with client leadership to improve billing, collections, reimbursement, and overall financial health through effective use of Epic systems.
Minimum Qualifications
- Bachelor’s degree in business, healthcare, finance, information technology, or related field (or equivalent experience).
- Minimum of 3–5 years of experience in client engagement, account management, customer success, or healthcare IT.
- Minimum of 3–5 years of experience in healthcare revenue cycle operations.
- Proven ability to manage complex client relationships across multiple accounts or sites.
- Strong communication and presentation skills, including experience with executive-level stakeholders.
- Experience managing service delivery performance and SLAs.
- Strong analytical, financial, and problem-solving skills.
- Ability to operate in a fast-paced, cross-functional environment.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Teams, PowerPoint).
Preferred Qualifications
- Experience with Epic EHR systems, particularly Community Connect and revenue cycle applications.
- Epic certification (billing or related application), or willingness to obtain.
- Knowledge of clinical, operational, and financial workflows within healthcare organizations.
- Experience in multi-site or hosted service environments.
- Background in finance, accounting, or healthcare administration.
Essential Duties & Responsibilities
- Serve as the primary point of contact and trusted advisor for assigned client accounts.
- Develop and execute tailored client engagement strategies aligned with organizational and client goals.
- Build and maintain strong relationships with executive, clinical, financial, operational, and technical stakeholders.
- Maintain proactive communication cadence through regular meetings, reports, and on-site visits.
- Understand each client’s operational, financial, and strategic priorities to drive meaningful engagement.
- Ensure delivery of services meets or exceeds contractual obligations and service level agreements (SLAs).
- Act as the primary escalation point for client issues, coordinating across internal teams for resolution.
- Oversee intake and prioritization of service requests, including incident management and optimization initiatives.
- Monitor performance metrics, identify service gaps, and implement corrective action plans.
- Conduct regular service and business reviews with client leadership.
- Support onboarding, implementation, and go-live activities for new and existing clients.
- Participate in defining project scope, timelines, and statements of work (SOWs).
- Partner with project management teams to ensure timely, on-budget project delivery.
- Lead post-implementation reviews and ongoing optimization efforts.
- Coordinate cross-functional efforts to support client initiatives and priorities.
- Partner with client leadership to monitor and improve revenue cycle performance, including billing, collections, reimbursement, and reporting.
- Establish baseline financial metrics and key performance indicators (KPIs) during implementation.
- Analyze monthly performance reports and benchmark against best practices and peer organizations.
- Facilitate regular financial and operational review meetings with stakeholders.
- Develop and implement action plans for sites not meeting performance targets.
- Support revenue cycle readiness efforts, including workflow validation, user preparedness, and post-go-live stabilization.
- Serve as the escalation point for revenue cycle issues and collaborate with Epic and internal teams to resolve.
- Ensure alignment with contractual obligations, governance standards, and service expectations.
- Support budgeting, billing, invoicing, and financial tracking for client accounts and projects.
- Assist clients in understanding program costs and participate in financial reviews.
- Promote client participation in training programs, upgrade sessions, user groups, and engagement events.
- Facilitate onboarding to service platforms, tools, and communication channels.
- Monitor client satisfaction through surveys, feedback, and performance data.
- Lead service recovery efforts and continuous improvement initiatives.
- Advocate for client needs within the organization to enhance overall experience.
- Collaborate with internal teams including IT, clinical informatics, revenue cycle, operations, and project management.
- Present program updates, performance results, and strategic recommendations to leadership.
- Identify opportunities for growth, optimization, and expanded service offerings.
- Contribute to long-term program strategy using client feedback and industry trends.
- Serve as a change agent to support process improvements and organizational alignment.
Physical Requirements
- Ability to sit, stand, walk, and travel as required for client engagement activities.
- Ability to use computers and standard office technology for extended periods.
- Ability to communicate effectively in person, virtually, and by telephone.
- Ability to analyze complex operational and financial information.
- Ability to manage multiple projects and priorities simultaneously.
- Occasional evening or weekend work as needed.
- Travel to client sites for implementation support, reviews, and strategic engagement.
Core Competencies
- Account Management: Proactively manages client portfolios and delivers value-driven service.
- Relationship Building: Develops trust with stakeholders across all organizational levels.
- Customer Focus: Aligns services to meet and exceed client expectations.
- Financial & Analytical Acumen: Leverages data to drive financial and operational improvements.
- Communication: Effectively conveys complex technical and financial concepts.
- Collaboration: Works cross-functionally to achieve shared goals.
- Strategic Thinking: Connects daily operations with long-term outcomes.
- Accountability: Takes ownership of client success and outcomes.
- Adaptability: Manages competing priorities with flexibility and resilience.
Work Environment & Travel
Primarily hybrid work environment with frequent use of collaboration tools. Regular interaction with internal teams and external client stakeholders. Occasional evening or weekend work as needed. Travel to client sites for implementation support, reviews, and strategic engagement.
All candidates must be able to perform the essential functions of this position. The Americans with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.
South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.
Job Title:
Client Engagement Manager
Department:
Epic
Full Time/PRN:
Full Time
Job Summary
The Client Engagement Manager serves as the primary relationship owner and strategic partner for external clients utilizing hosted technology services, including Epic Community Connect and related IT solutions. This role is accountable for ensuring successful client onboarding, service delivery, system adoption, and ongoing optimization.
The Client Engagement Manager supports clients across the full lifecycle—from implementation through maturity—while driving satisfaction, operational excellence, and measurable outcomes. A key component of this role includes oversight of financial and revenue cycle performance, partnering with client leadership to improve billing, collections, reimbursement, and overall financial health through effective use of Epic systems.
Minimum Qualifications
- Bachelor’s degree in business, healthcare, finance, information technology, or related field (or equivalent experience).
- Minimum of 3–5 years of experience in client engagement, account management, customer success, or healthcare IT.
- Minimum of 3–5 years of experience in healthcare revenue cycle operations.
- Proven ability to manage complex client relationships across multiple accounts or sites.
- Strong communication and presentation skills, including experience with executive-level stakeholders.
- Experience managing service delivery performance and SLAs.
- Strong analytical, financial, and problem-solving skills.
- Ability to operate in a fast-paced, cross-functional environment.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Teams, PowerPoint).
Preferred Qualifications
- Experience with Epic EHR systems, particularly Community Connect and revenue cycle applications.
- Epic certification (billing or related application), or willingness to obtain.
- Knowledge of clinical, operational, and financial workflows within healthcare organizations.
- Experience in multi-site or hosted service environments.
- Background in finance, accounting, or healthcare administration.
Essential Duties & Responsibilities
- Serve as the primary point of contact and trusted advisor for assigned client accounts.
- Develop and execute tailored client engagement strategies aligned with organizational and client goals.
- Build and maintain strong relationships with executive, clinical, financial, operational, and technical stakeholders.
- Maintain proactive communication cadence through regular meetings, reports, and on-site visits.
- Understand each client’s operational, financial, and strategic priorities to drive meaningful engagement.
- Ensure delivery of services meets or exceeds contractual obligations and service level agreements (SLAs).
- Act as the primary escalation point for client issues, coordinating across internal teams for resolution.
- Oversee intake and prioritization of service requests, including incident management and optimization initiatives.
- Monitor performance metrics, identify service gaps, and implement corrective action plans.
- Conduct regular service and business reviews with client leadership.
- Support onboarding, implementation, and go-live activities for new and existing clients.
- Participate in defining project scope, timelines, and statements of work (SOWs).
- Partner with project management teams to ensure timely, on-budget project delivery.
- Lead post-implementation reviews and ongoing optimization efforts.
- Coordinate cross-functional efforts to support client initiatives and priorities.
- Partner with client leadership to monitor and improve revenue cycle performance, including billing, collections, reimbursement, and reporting.
- Establish baseline financial metrics and key performance indicators (KPIs) during implementation.
- Analyze monthly performance reports and benchmark against best practices and peer organizations.
- Facilitate regular financial and operational review meetings with stakeholders.
- Develop and implement action plans for sites not meeting performance targets.
- Support revenue cycle readiness efforts, including workflow validation, user preparedness, and post-go-live stabilization.
- Serve as the escalation point for revenue cycle issues and collaborate with Epic and internal teams to resolve.
- Ensure alignment with contractual obligations, governance standards, and service expectations.
- Support budgeting, billing, invoicing, and financial tracking for client accounts and projects.
- Assist clients in understanding program costs and participate in financial reviews.
- Promote client participation in training programs, upgrade sessions, user groups, and engagement events.
- Facilitate onboarding to service platforms, tools, and communication channels.
- Monitor client satisfaction through surveys, feedback, and performance data.
- Lead service recovery efforts and continuous improvement initiatives.
- Advocate for client needs within the organization to enhance overall experience.
- Collaborate with internal teams including IT, clinical informatics, revenue cycle, operations, and project management.
- Present program updates, performance results, and strategic recommendations to leadership.
- Identify opportunities for growth, optimization, and expanded service offerings.
- Contribute to long-term program strategy using client feedback and industry trends.
- Serve as a change agent to support process improvements and organizational alignment.
Physical Requirements
- Ability to sit, stand, walk, and travel as required for client engagement activities.
- Ability to use computers and standard office technology for extended periods.
- Ability to communicate effectively in person, virtually, and by telephone.
- Ability to analyze complex operational and financial information.
- Ability to manage multiple projects and priorities simultaneously.
- Occasional evening or weekend work as needed.
- Travel to client sites for implementation support, reviews, and strategic engagement.
Core Competencies
- Account Management: Proactively manages client portfolios and delivers value-driven service.
- Relationship Building: Develops trust with stakeholders across all organizational levels.
- Customer Focus: Aligns services to meet and exceed client expectations.
- Financial & Analytical Acumen: Leverages data to drive financial and operational improvements.
- Communication: Effectively conveys complex technical and financial concepts.
- Collaboration: Works cross-functionally to achieve shared goals.
- Strategic Thinking: Connects daily operations with long-term outcomes.
- Accountability: Takes ownership of client success and outcomes.
- Adaptability: Manages competing priorities with flexibility and resilience.
Work Environment & Travel
Primarily hybrid work environment with frequent use of collaboration tools. Regular interaction with internal teams and external client stakeholders. Occasional evening or weekend work as needed. Travel to client sites for implementation support, reviews, and strategic engagement.
All candidates must be able to perform the essential functions of this position. The Americans with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.
South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.
See All 24 Client Service Associate Jobs in Mississippi
Find roles in Mississippi that match your experience and apply in just a few clicks.
Find Client Service Associate JobsClient Service Associate Jobs by City in Mississippi
Where Mississippi roles are concentrated, by current openings.
Client Service Associate Job Market in Mississippi
A snapshot from current Mississippi openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Fintech
- Banking & Financial Services
- Investment & Asset Management
- Insurance
- Healthcare & Medical Services
What Mississippi Employers Look For
The qualifications that appear most often in client service associate jobs across Mississippi.
- Bachelor's degree in business, finance, or a related field preferred by most Mississippi employers
- One or more years of customer-facing or account management experience in a professional setting
- Proficiency with CRM platforms and Microsoft Office applications, especially Excel and Outlook
- Strong written and verbal communication skills for client correspondence and internal reporting
- Ability to manage multiple client accounts simultaneously while meeting deadlines and service standards
- Familiarity with financial products, insurance policies, or healthcare billing processes depending on industry
Client Service Associate Jobs in Mississippi: Frequently Asked Questions
How do you become a client service associate in Mississippi?
Most Mississippi employers hire client service associates with a bachelor's degree in business, finance, communications, or a related field, though some accept an associate degree paired with relevant work experience. In financial services, associates who handle securities or investment accounts typically need to pass FINRA Series 6 or Series 7 examinations, registered through FINRA's Central Registration Depository. Insurance-focused roles may require a Mississippi Department of Insurance producer license before client-facing work begins.
Which companies hire client service associates in Mississippi?
Companies currently hiring client service associates in Mississippi include JPMorganChase, Ross & Yerger Insurance, and Barrett Distribution Centers, per current listings on Migrate Mate as of July 2026. Mississippi's financial services corridor along the I-55 corridor and Gulf Coast insurance market consistently generate the most sustained openings for this role.
Which Mississippi cities have the most client service associate jobs?
Jackson, Madison, and Columbus hold the most client service associate openings in Mississippi. Jackson dominates as the state's banking and insurance hub, home to major regional employers, while Gulfport's casino resort industry and Hattiesburg's growing healthcare and university sectors add significant volume outside the capital, making even mid-size Mississippi metros relevant to a genuine statewide job search.
Are there remote client service associate jobs in Mississippi?
Yes, and they're more common than in many service roles because client service associates primarily work by phone, email, and CRM platforms rather than in person. About 36% of client service associate openings tied to Mississippi are remote or hybrid as of July 2026, with financial services and insurance positions being the most likely to offer full remote flexibility compared to healthcare account roles, which tend to require on-site presence.
How can I get hired as a client service associate in Mississippi with little or no experience?
The most realistic entry path is a bank teller, front-desk coordinator, or insurance customer service representative role at a Mississippi institution, which builds the account management fundamentals employers look for. Trustmark Bank and Regions Bank both run structured associate development tracks in Mississippi that accept new graduates without prior financial services experience. Earning a Mississippi Department of Insurance producer license or completing a FINRA Series 6 exam while job searching strengthens any entry-level application considerably.
Where can I find and apply to client service associate jobs in Mississippi?
You can find and apply to client service associate jobs in Mississippi on Migrate Mate, which lists current Mississippi openings updated in real time. Search the available roles, identify the ones that match your experience level and preferred location within the state, and apply directly to the positions that fit.
See All 24 Client Service Associate Jobs in Mississippi
Find roles in Mississippi that match your experience and apply in just a few clicks.
Find Client Service Associate Jobs