Entry Level Community Support Specialist Jobs

INTRODUCTION

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

SUMMARY

Works collaboratively with physicians, staff, and other health care professionals to provide care coordination across the health continuum for all assigned patients ensuring that safety, best practice, and high quality standards of care are maintained. Serves as a mentor, educator, and advocate for personal health and wellness.

Responsibilities

- Adheres to CMS compliance regarding Medicaid/Medicare regulations.
- Ensures regulatory compliance.
- May consult and/or train new staff, students, and interns.
- May serve as backup for the Medical Assistant in performing basic medical care and exams.
- Delivers general and specialized education on preventive and chronic care conditions measures, including weight and stress management, risk prevention and reduction, and living with specific health conditions.
- Responsible for regulatory compliance of Healthcare Effectiveness Data and Information Set (HEDIS) measures which are monitored and reviewed quarterly to ensure care gap metrics are achieved.
- Work with physicians to reduce emergency room utilization for avoidable visits through outreach and providing alternative resources.
- Assist patients in the comprehension of complex instructions and facilitate conflict resolution.
- Demonstrates strong organizational skills, priority setting skills and has the ability to multi-task various competing tasks.
- Must be able to learn and apply large amounts of technical and procedural information.
- Must be able to communicate effectively verbally and in writing.
- Uploads and tracks patient records in Avality to ensure patient population health continuum is compliant based on HEDIS measurements.
- Provides assessment and coaching to individuals to help them develop and achieve wellness goals, including personal empowerment, lifestyle changes, and behavior modification.
- Assesses for Social Determinants of Health and provides community resources to leverage social barriers.
- Interviews and assesses patients and/or family, caregivers, and/or legal representatives.
- Provides outreach to patients and families to ensure care coordination.
- Determines, prioritizes, provides and/or arranges for needed internal and external services.
- Obtains medical authorizations and schedules primary care, specialist care, lab, and diagnostic testing appointments.
- Assists with the identification, determination and need for systems, process workflows, equipment and supplies, such as: Remote Patient Monitoring Devices (BP machine) and Colorectal Cancer Screening Kits.
- Monitors usage and oversees proper working order of equipment and ensures adequate supplies.
- Generates/analyzes patient reports that are reviewed by senior at patient recap meetings along with key business stakeholders (Physicians, Pharmacists, and Nurses).
- Independently analyzes processes, high-risk patient information, identifies problems and trends, and develops effective solutions and strategies.
- Facilitates care plans, provides updates to the team, and documents efforts.
- Uses various forms of communication methods including but not limited to face-to-face, telehealth, email, and mail.
- Works closely with physicians and the multidisciplinary care management teams.

COMPETENCIES

ACCOUNTABILITY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, DOCUMENTING, EFFECTIVE COMMUNICATION, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

EDUCATION AND CERTIFICATION REQUIREMENTS

- Accredited Program: Medical Assistant (Required)
- BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART)
- BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association (AMERICAN HEART)
- BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART)
- BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE)
- BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS)
- Fingerprint Screen (FINGERPRNT) - Florida Department of Children & Family (DCF)

ADDITIONAL JOB INFORMATION

- Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Excellent communication and presentation skills effective in working with all levels of clinicians (physicians, mid and senior levels management, Nurses, Allied, office staff, and internal/external customers). Self-starting, meticulous, and forward thinking with demonstrated case management and organizational skills. Illustrated knowledge of both healthcare operations as well as the health insurance/health plans industry and Epic expertise. Must be able to work in a stressful work environment and take appropriate action. Knowledgeable in Excel, Word, and PowerPoint. Must be able to work independently with minimal supervision.

REQUIRED WORK EXPERIENCE

Graduate of an accredited Medical Assistant/ EMT program with one (1) year of experience.

OTHER INFORMATION

Employment in this position is contingent upon successful completion of a Level II Criminal History record check. New Hires have 6 months to obtain their BLS Certification. Additional Education Info: or Emergency Medical Technician (EMT) program.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

- Bending and Stooping = 0%
- Climbing = 0%
- Keyboard Entry = 60%
- Kneeling = 40%
- Lifting/Carrying Patients 35 Pounds or Greater = 0%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 0%
- Lifting or Carrying 25 - 75 lbs Non-Patient = 0%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 0%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 0%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 60%
- Running = 0%
- Sitting = 60%
- Squatting = 0%
- Standing = 60%
- Walking = 60%
- Audible Speech = 60%
- Hearing Acuity = 60%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 60%
- Distinguish Color = 60%
- Seeing - Far = 60%
- Seeing - Near = 60%
- Biohazardous Waste = 40%
- Biological Hazards - Respiratory = 40%
- Biological Hazards - Skin or Ingestion = 40%
- Blood and/or Bodily Fluids = 40%
- Communicable Diseases and/or Pathogens = 40%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 0%
- Hazardous Chemicals = 0%
- Hazardous Medication = 0%
- Latex = 0%
- Computer Monitor = 60%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 0%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 0%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 0%

SHIFT

Primarily for office workers - not eligible for shift differential.

DISCLAIMER

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email MemorialTalent@mhs.net.