Customer Specialist Jobs at AbbVie with Visa Sponsorship
Customer Specialist roles at AbbVie sit at the intersection of science and relationship management, supporting healthcare providers and patients across the company's pharmaceutical and biotechnology portfolio. AbbVie has a consistent track record of sponsoring work visas for this function, covering a range of nonimmigrant and immigrant pathways.
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Get Access To All JobsCompany Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- This role is field-based, and candidates should live within a reasonable distance from the primary city.
- Bachelor’s degree preferred or relevant and equivalent industry experience required.
- 2+ years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- This role is field-based, and candidates should live within a reasonable distance from the primary city.
- Bachelor’s degree preferred or relevant and equivalent industry experience required.
- 2+ years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
See all 15+ Customer Specialist at AbbVie jobs
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Get Access To All JobsTips for Finding Customer Specialist Jobs at AbbVie Jobs
Align your credentials with specialty occupation standards
Customer Specialist roles at AbbVie in pharma typically require a degree in life sciences, business, or a related field. USCIS evaluates whether your specific degree supports a specialty occupation claim, so document how your coursework directly ties to pharmaceutical account management or clinical education.
Target AbbVie's therapeutic area hiring cycles
AbbVie fills Customer Specialist roles in waves aligned to product launches and territory expansions, particularly in immunology and oncology. Applying when a new therapy enters a market means hiring managers are actively building teams and more receptive to candidates who need sponsorship.
Use Migrate Mate to filter open Customer Specialist roles
Not every AbbVie Customer Specialist posting is flagged as sponsorship-eligible on general job boards. Use Migrate Mate to browse verified sponsoring roles at AbbVie filtered by visa type, so you apply only to positions where your work authorization pathway is confirmed.
Prepare for DOL prevailing wage requirements in your territory
AbbVie's Customer Specialist salaries vary by geographic territory. When your employer files the Labor Condition Application with DOL, your offered wage must meet the prevailing wage for your specific work location, not AbbVie's national pay band. Understand how your assigned territory affects this calculation.
Account for H-1B cap timing in your offer negotiation
If you need a new H-1B, USCIS only accepts petitions in April for an October start. If you receive an AbbVie offer outside that window, negotiate a conditional start date or explore whether a cap-exempt status, such as F-1 OPT extension, can bridge the gap.
Customer Specialist at AbbVie jobs are hiring across the US. Find yours.
Find Customer Specialist at AbbVie JobsFrequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Specialists?
Yes, AbbVie sponsors H-1B visas for Customer Specialist roles. The role must qualify as a specialty occupation under USCIS standards, which means your position needs to require a specific bachelor's degree or higher in a directly related field. Life sciences, pharmacy, or business degrees tied to pharmaceutical account management typically satisfy this requirement. Confirm the specific role's eligibility with AbbVie's talent acquisition team during the offer stage.
How do I apply for Customer Specialist jobs at AbbVie?
You can browse and apply for Customer Specialist positions at AbbVie directly through their careers portal. For a faster, sponsorship-filtered view, Migrate Mate lists open AbbVie Customer Specialist roles tagged by visa type so you can identify positions where your work authorization pathway is already confirmed before applying. Tailor your application to the specific therapeutic area and territory the role covers.
Which visa types does AbbVie commonly use for Customer Specialist roles?
AbbVie sponsors several visa categories for Customer Specialists, including H-1B, H-1B1 for Chilean and Singaporean nationals, E-3 for Australian citizens, TN for Canadian and Mexican nationals, and F-1 OPT and CPT for current students. For longer-term paths, AbbVie also supports EB-2 and EB-3 Green Card sponsorship and J-1 exchange arrangements depending on the role and candidate profile.
What qualifications does AbbVie expect for Customer Specialist roles?
AbbVie typically looks for a bachelor's degree in a life sciences, pharmacy, nursing, or business-related field for Customer Specialist positions. Prior experience in pharmaceutical or medical device sales, clinical account management, or healthcare provider education strengthens your candidacy. Familiarity with a specific therapeutic area, such as immunology, oncology, or neuroscience, is often preferred given AbbVie's product portfolio.
How do I time my application around the H-1B filing calendar?
USCIS opens H-1B registrations in March each year for an October 1 start date. If you're targeting an AbbVie Customer Specialist role and need a new H-1B, aim to secure an offer by late February so AbbVie can register you in that cycle. If you miss the window, your F-1 OPT or a cap-exempt status may let you start earlier while waiting for the next cap season.
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