Senior Product Development Manager Jobs at Affirm with Visa Sponsorship
Affirm builds financial products that require close coordination between engineering, compliance, and design, and Senior Product Development Manager roles sit at that intersection. Affirm has a documented track record of sponsoring international talent across multiple visa categories for product-focused positions.
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Get Access To All JobsINTRODUCTION
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We’re looking for a Senior Product Manager to join Affirm’s Consumer Servicing team, focused on building and scaling our refunds and disputes platform. This role sits at the center of some of the most critical moments in the customer journey -- when something goes wrong. You’ll own and improve how customers resolve refund and dispute issues, shaping both the customer-facing experiences (self-service flows, app surfaces, communications) and the internal tooling that empowers our customer operations teams to deliver fast, high quality support. As Affirm rapidly expands products like the Affirm Card, deepens partnerships (e.g., Apple Pay, Amazon, Shopify), and enters new markets, the complexity and importance of this space is increasing rapidly. This role is a unique opportunity to shape a unified, end-to-end disputes and refunds platform across all Affirm products, bringing consistency to fragmented systems while navigating regulatory and card network requirements. You’ll work closely with a senior product leader to define strategy and build AI- and ML-powered systems—such as automated dispute adjudication—that reduce losses, lower contact rates, and dramatically improve customer experience. If you’re excited about tackling real-world payments complexity and applying modern technology to one of the highest-friction areas in consumer finance, this is a chance to drive outsized impact at scale.
ROLE AND RESPONSIBILITIES
As the Senior PM for Customer Servicing, you'll play a pivotal role in shaping the experience of how millions of people get help—and how our internal teams deliver it. You will:
- Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration.
- Champion operational excellence—work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity.
- Design for scale through AI and automation—identify high-leverage areas where intelligent automation can boost agent efficiency and reduce contact volume, and assist with build-vs-buy evaluations for AI tooling that enhances customer and agent experiences.
- Drive an ambitious, thoughtful roadmap—identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and beyond.
- Translate insights into strategy—define a clear product vision informed by market trends, competitive analysis, behavioral data, and frontline feedback.
- Instrument and measure the right things—define metrics that matter, set clear success criteria, and use experimentation to drive performance improvements.
- Build for the long game—design scalable systems that can support a growing business, new contact channels, and ever-increasing expectations for speed and quality.
- Collaborate across the org—partner deeply with Engineering, Design, Analytics, Ops, Legal, Compliance, Risk, and senior leaders to drive aligned, cross-functional progress.
- Own ambiguity and unlock innovation—navigate tradeoffs, bring clarity to chaos, and lead with conviction in a fast-paced, constantly evolving environment.
BASIC QUALIFICATIONS
- 5+ years of product management experience
- Experience building in financial services or other highly regulated environments
- Deep experience in the card payments ecosystem (e.g., fintech, issuing/acquiring banks, processors, networks, or payments infrastructure)
- Bonus: experience building scaled customer support platforms, internal tooling, or AI-driven service operations
- Exceptional communication and storytelling skills, with the ability to distill complex problems, influence stakeholders, and drive alignment from operators to executives
- Strong product judgment grounded in data, with a proven ability to simplify complex systems, improve operational efficiency, and elevate customer experience simultaneously
- Ability to thrive in ambiguity—rapidly synthesizing incomplete inputs, setting clear direction, and driving execution end-to-end
- High ownership and accountability, with a bias for action and a track record of delivering measurable outcomes that matter to both the business and the customer
- Bachelor’s degree in a related field or equivalent practical experience
COMPENSATION
Pay Grade - N
Equity Grade - 8
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000
USA base pay range (all other U.S. states) per year: $169,000 - $219,000
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
BENEFITS
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
LOCATION
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
INTRODUCTION
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We’re looking for a Senior Product Manager to join Affirm’s Consumer Servicing team, focused on building and scaling our refunds and disputes platform. This role sits at the center of some of the most critical moments in the customer journey -- when something goes wrong. You’ll own and improve how customers resolve refund and dispute issues, shaping both the customer-facing experiences (self-service flows, app surfaces, communications) and the internal tooling that empowers our customer operations teams to deliver fast, high quality support. As Affirm rapidly expands products like the Affirm Card, deepens partnerships (e.g., Apple Pay, Amazon, Shopify), and enters new markets, the complexity and importance of this space is increasing rapidly. This role is a unique opportunity to shape a unified, end-to-end disputes and refunds platform across all Affirm products, bringing consistency to fragmented systems while navigating regulatory and card network requirements. You’ll work closely with a senior product leader to define strategy and build AI- and ML-powered systems—such as automated dispute adjudication—that reduce losses, lower contact rates, and dramatically improve customer experience. If you’re excited about tackling real-world payments complexity and applying modern technology to one of the highest-friction areas in consumer finance, this is a chance to drive outsized impact at scale.
ROLE AND RESPONSIBILITIES
As the Senior PM for Customer Servicing, you'll play a pivotal role in shaping the experience of how millions of people get help—and how our internal teams deliver it. You will:
- Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration.
- Champion operational excellence—work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity.
- Design for scale through AI and automation—identify high-leverage areas where intelligent automation can boost agent efficiency and reduce contact volume, and assist with build-vs-buy evaluations for AI tooling that enhances customer and agent experiences.
- Drive an ambitious, thoughtful roadmap—identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and beyond.
- Translate insights into strategy—define a clear product vision informed by market trends, competitive analysis, behavioral data, and frontline feedback.
- Instrument and measure the right things—define metrics that matter, set clear success criteria, and use experimentation to drive performance improvements.
- Build for the long game—design scalable systems that can support a growing business, new contact channels, and ever-increasing expectations for speed and quality.
- Collaborate across the org—partner deeply with Engineering, Design, Analytics, Ops, Legal, Compliance, Risk, and senior leaders to drive aligned, cross-functional progress.
- Own ambiguity and unlock innovation—navigate tradeoffs, bring clarity to chaos, and lead with conviction in a fast-paced, constantly evolving environment.
BASIC QUALIFICATIONS
- 5+ years of product management experience
- Experience building in financial services or other highly regulated environments
- Deep experience in the card payments ecosystem (e.g., fintech, issuing/acquiring banks, processors, networks, or payments infrastructure)
- Bonus: experience building scaled customer support platforms, internal tooling, or AI-driven service operations
- Exceptional communication and storytelling skills, with the ability to distill complex problems, influence stakeholders, and drive alignment from operators to executives
- Strong product judgment grounded in data, with a proven ability to simplify complex systems, improve operational efficiency, and elevate customer experience simultaneously
- Ability to thrive in ambiguity—rapidly synthesizing incomplete inputs, setting clear direction, and driving execution end-to-end
- High ownership and accountability, with a bias for action and a track record of delivering measurable outcomes that matter to both the business and the customer
- Bachelor’s degree in a related field or equivalent practical experience
COMPENSATION
Pay Grade - N
Equity Grade - 8
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000
USA base pay range (all other U.S. states) per year: $169,000 - $219,000
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
BENEFITS
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
LOCATION
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
See all 67+ Senior Product Development Manager at Affirm jobs
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Get Access To All JobsTips for Finding Senior Product Development Manager Jobs at Affirm Jobs
Frame your fintech domain expertise upfront
Affirm evaluates Senior Product Development Managers on their ability to navigate regulated financial products. Certifications or project work in lending, payments, or credit infrastructure belong at the top of your resume, not buried in a skills section.
Target roles with cross-functional ownership signals
Affirm's product development roles that span engineering and compliance partnerships tend to drive more sponsorship decisions than purely execution-focused positions. Filter job listings for language around roadmap ownership, regulatory alignment, or platform strategy.
Confirm OPT STEM eligibility before applying
If you're on F-1 OPT, verify your degree field qualifies for the 24-month STEM extension. A fintech employer like Affirm can work within that window, but you're responsible for confirming eligibility with your DSO before the offer stage.
Clarify H-1B sponsorship timing during the offer stage
USCIS H-1B cap registration opens each March, with employment typically starting October 1. Align your Affirm offer timeline to this cycle. If you're already in H-1B status elsewhere, a cap-exempt transfer may be available without waiting for the next lottery.
Use Migrate Mate to surface active Senior Product Development Manager openings at Affirm
Search Migrate Mate's job board to find Affirm listings filtered by visa sponsorship type. This saves time you'd otherwise spend manually cross-referencing job boards and USCIS disclosure data to confirm sponsorship eligibility for specific roles.
Prepare for a structured product case interview process
Affirm's hiring process for senior product roles typically includes case-style interviews focused on prioritization and metric trade-offs in financial contexts. Practicing scenarios around credit risk, checkout conversion, or merchant integration will sharpen your preparation specifically for this function.
Senior Product Development Manager at Affirm jobs are hiring across the US. Find yours.
Find Senior Product Development Manager at Affirm JobsFrequently Asked Questions
Does Affirm sponsor H-1B visas for Senior Product Development Managers?
Yes, Affirm sponsors H-1B visas for Senior Product Development Manager roles. As a technology-driven financial services company, Affirm regularly files H-1B petitions for product and technical positions. Senior product roles typically qualify as specialty occupations under USCIS criteria, which generally require a bachelor's degree or higher in a relevant field such as computer science, engineering, or business.
Which visa types are commonly used for Senior Product Development Manager roles at Affirm?
H-1B is the most common visa category for this role, but Affirm also supports F-1 OPT and CPT for candidates earlier in their career, TN visas for Canadian and Mexican nationals in qualifying occupational categories, and employment-based Green Card pathways including EB-2 and EB-3 for longer-term sponsorship after initial visa approval.
How do I apply for Senior Product Development Manager jobs at Affirm?
You can find and apply for Senior Product Development Manager openings at Affirm through Migrate Mate, which filters job listings by visa sponsorship type so you can confirm sponsorship availability before applying. Affirm's hiring process for senior product roles typically includes recruiter screens, product case interviews, and cross-functional stakeholder panels, so plan for a multi-week process.
What qualifications does Affirm typically expect for Senior Product Development Manager roles?
Affirm generally looks for several years of product development experience in fintech, payments, lending, or an adjacent regulated industry. Senior roles require demonstrated ownership of complex product roadmaps, the ability to align engineering and compliance teams, and comfort with data-driven prioritization. A bachelor's degree in a technical or business field is standard, and an MBA can strengthen candidacy at the senior level.
How do I plan my timeline if I need H-1B sponsorship through Affirm?
USCIS H-1B cap registration typically opens in March, with the employment start date of October 1 for selected candidates. If you receive an Affirm offer outside that window, you'll need either a cap-exempt transfer from an existing H-1B or an OPT bridge if you're on F-1 status. Coordinating your offer acceptance with these USCIS deadlines is critical to avoiding gaps in work authorization.
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