Customer Success Jobs at Columbia University with Visa Sponsorship
Columbia University hires Customer Success professionals across its academic divisions, research centers, and administrative units, and has a consistent track record of sponsoring work visas for qualified candidates in this function. If you're on OPT, holding an H-1B, or exploring the E-3, roles here can support your status long-term.
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Get Access To All JobsJob Type: Officer of Administration
Bargaining Unit:
Regular/Temporary: Regular
End Date if Temporary:
Hours Per Week: 35
Standard Work Schedule:
Building: Morningside
Salary Range: 75,000 - 82,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
The Employer Relations Manager is the member of the Graduate Career Placement (GCP) team responsible for developing new employer partnerships and managing existing relationships with employers that are likely to hire Columbia Engineering students/new graduates and leading special projects that strengthen Columbia Engineering’s capacity to facilitate the placement of all MS and PhD students. In close collaboration with Graduate Career Placement, Career Placement Officers (CPOs), and the Professional Development and Leadership (PDL) team, the incumbent will: (1) cultivate and maintain school-level employer relationships; (2) manage the execution of signature GCP programs including the Executive in Residence program, career fairs, and exclusive recruitment programs; (3) expand relationships and programming with alumni; (4) coach students on how to secure positions and support their professional development.
Responsibilities
Manage School Level Employer and Hiring Alumni Relationships (50%):
- Forge new employer relationships to facilitate the placement of Engineering graduate students.
- Coordinate and execute new employer outreach plan and communication strategy.
- Cultivate relationships with and develop hiring strategies for all school-level employers.
- Source employers and industry experts to serve as instructors for the PDL course.
- Manage employer-facing systems including onboarding employers and sourcing job opportunities for graduate engineering students.
- Develop and expand relationships with alumni to facilitate hiring of graduate students.
- Liaise with the Career Placement officers to support these efforts.
Graduate Career Placement (35%):
- Fully plan and execute the Executive in Residence program in close partnership with the Office of Alumni & Development.
- Organize signature recruitment events with employers including career fairs, on-campus interviews, and exclusive employer hiring partnerships.
- Collaborate with Career Placement Officers on relevant placement initiatives.
- Provide individual counseling to assist students in achieving career and placement goals.
Engineering Student Affairs (10%):
- Support the execution of our Professional Development and leadership course.
- Support signature student affairs activities including Welcome Day, Graduate Engineers Connect, graduation ceremonies, and other school-wide initiatives for engineering students.
- Support student onboarding activities including admissions yield, orientation, and advising.
(5%) Performs other and related duties and responsibilities as assigned/requested.
Qualifications
A bachelor degree and or equivalent. Graduate-level work is preferred.
Minimum of 2-4 years of related higher education, career education, professional, campus recruitment, related engineering industry experience, development, or human resources experience required.
Strong computer literacy/proficiency required: an understanding and appreciation of student services database software and online resources, and the willingness and enthusiasm to respond to the needs of students in an increasingly technologically-oriented society. Proficiency with Google suite of products, MS office, publishing software, social media, etc.
Data analysis and data visualization skills: candidate need to be comfortable with analyzing and work with large volumes of student and employer data.
Possess excellent interpersonal and administrative skills.
Ability to work independently and under pressure, with high level of attention to detail.
Candidate must exercise good judgment and flexibility.
Must be able to prioritize multiple tasks with minimal supervision.
Must be able to communicate effectively and tactfully with staff, faculty, students, employers, and alumni in small and large group settings.
Excellent command of English (verbal and written).
Must be willing to work on occasional evenings and weekends, on a need basis.
Positive, mission-oriented, forward-thinking attitude and sense of humor a must.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Job Type: Officer of Administration
Bargaining Unit:
Regular/Temporary: Regular
End Date if Temporary:
Hours Per Week: 35
Standard Work Schedule:
Building: Morningside
Salary Range: 75,000 - 82,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
The Employer Relations Manager is the member of the Graduate Career Placement (GCP) team responsible for developing new employer partnerships and managing existing relationships with employers that are likely to hire Columbia Engineering students/new graduates and leading special projects that strengthen Columbia Engineering’s capacity to facilitate the placement of all MS and PhD students. In close collaboration with Graduate Career Placement, Career Placement Officers (CPOs), and the Professional Development and Leadership (PDL) team, the incumbent will: (1) cultivate and maintain school-level employer relationships; (2) manage the execution of signature GCP programs including the Executive in Residence program, career fairs, and exclusive recruitment programs; (3) expand relationships and programming with alumni; (4) coach students on how to secure positions and support their professional development.
Responsibilities
Manage School Level Employer and Hiring Alumni Relationships (50%):
- Forge new employer relationships to facilitate the placement of Engineering graduate students.
- Coordinate and execute new employer outreach plan and communication strategy.
- Cultivate relationships with and develop hiring strategies for all school-level employers.
- Source employers and industry experts to serve as instructors for the PDL course.
- Manage employer-facing systems including onboarding employers and sourcing job opportunities for graduate engineering students.
- Develop and expand relationships with alumni to facilitate hiring of graduate students.
- Liaise with the Career Placement officers to support these efforts.
Graduate Career Placement (35%):
- Fully plan and execute the Executive in Residence program in close partnership with the Office of Alumni & Development.
- Organize signature recruitment events with employers including career fairs, on-campus interviews, and exclusive employer hiring partnerships.
- Collaborate with Career Placement Officers on relevant placement initiatives.
- Provide individual counseling to assist students in achieving career and placement goals.
Engineering Student Affairs (10%):
- Support the execution of our Professional Development and leadership course.
- Support signature student affairs activities including Welcome Day, Graduate Engineers Connect, graduation ceremonies, and other school-wide initiatives for engineering students.
- Support student onboarding activities including admissions yield, orientation, and advising.
(5%) Performs other and related duties and responsibilities as assigned/requested.
Qualifications
A bachelor degree and or equivalent. Graduate-level work is preferred.
Minimum of 2-4 years of related higher education, career education, professional, campus recruitment, related engineering industry experience, development, or human resources experience required.
Strong computer literacy/proficiency required: an understanding and appreciation of student services database software and online resources, and the willingness and enthusiasm to respond to the needs of students in an increasingly technologically-oriented society. Proficiency with Google suite of products, MS office, publishing software, social media, etc.
Data analysis and data visualization skills: candidate need to be comfortable with analyzing and work with large volumes of student and employer data.
Possess excellent interpersonal and administrative skills.
Ability to work independently and under pressure, with high level of attention to detail.
Candidate must exercise good judgment and flexibility.
Must be able to prioritize multiple tasks with minimal supervision.
Must be able to communicate effectively and tactfully with staff, faculty, students, employers, and alumni in small and large group settings.
Excellent command of English (verbal and written).
Must be willing to work on occasional evenings and weekends, on a need basis.
Positive, mission-oriented, forward-thinking attitude and sense of humor a must.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
See all 14+ Customer Success at Columbia University jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Columbia University roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Columbia University Jobs
Translate your credentials for higher education
Columbia evaluates Customer Success candidates against university-specific benchmarks, not corporate SaaS metrics. Reframe your experience around student success outcomes, faculty support, or platform adoption rates that map directly to how universities measure service delivery.
Target departments with dedicated technology budgets
Columbia's research centers, business school, and continuing education divisions run their own software stacks and often hire Customer Success staff independently. Searching by department rather than just job title surfaces openings that central HR listings may not highlight prominently.
Confirm your visa category before applying
Columbia sponsors multiple visa types for this function, including H-1B, E-3, and TN. Knowing which category fits your citizenship and degree before your first interview lets you ask informed questions about timing and whether Columbia uses premium processing for new hires.
Use Migrate Mate to filter open roles by sponsorship type
Columbia posts Customer Success openings across multiple channels, and not all listings clearly state visa support. Search Columbia's active roles on Migrate Mate, filtered by the visa categories you qualify for, so you're only spending time on positions that fit your situation.
Prepare your OPT timeline before the offer stage
If you're on F-1 OPT, Columbia's HR team will need to confirm your work authorization window aligns with onboarding timelines. USCIS allows a 60-day grace period after OPT ends, so knowing your exact expiry date before negotiations begin prevents avoidable delays.
Clarify the LCA filing scope during offer negotiations
For H-1B and E-3 roles, Columbia must file a Labor Condition Application with the DOL certifying the offered wage meets prevailing wage requirements for the specific role location. Ask whether the LCA covers remote work or only Columbia's New York City campus, especially for hybrid arrangements.
Customer Success at Columbia University jobs are hiring across the US. Find yours.
Find Customer Success at Columbia University JobsFrequently Asked Questions
Does Columbia University sponsor H-1B visas for Customer Success?
Yes, Columbia University sponsors H-1B visas for Customer Success roles. As a large research university, Columbia qualifies as a cap-exempt H-1B employer, which means it can file H-1B petitions with USCIS outside the annual lottery. That exemption is a significant practical advantage if you've already used your H-1B cap count or missed the current registration cycle.
How do I apply for Customer Success jobs at Columbia University?
Applications go through Columbia's central careers portal at columbia.edu. Roles are posted by department, so searching by function rather than title often surfaces more results. Migrate Mate also aggregates Columbia's open Customer Success positions filtered by visa sponsorship type, which is useful if you want to confirm a role supports your specific visa category before investing time in the application.
Which visa types does Columbia University commonly use for Customer Success roles?
Columbia sponsors H-1B, E-3, TN, and EB-2 and EB-3 Green Card pathways for Customer Success professionals, and also accepts F-1 OPT and CPT for students in eligible programs. The right category depends on your citizenship, degree level, and where you are in your immigration journey. Australian citizens often pursue the E-3 given its simpler process and no lottery requirement.
What qualifications does Columbia University expect for Customer Success roles?
Columbia typically expects a bachelor's degree in a relevant field such as communications, information science, or business, along with demonstrated experience supporting users or clients on software or academic platforms. For H-1B and E-3 eligibility, the role must qualify as a specialty occupation under USCIS criteria, meaning the degree requirement must be tied directly to the position's core responsibilities.
How long does the visa sponsorship process take for a Customer Success role at Columbia?
Timelines depend on visa type. E-3 consular processing in Australia typically runs two to four weeks from interview to approval. H-1B transfers for candidates already in status can be effective on the filing date if Columbia uses the portability rules under AC21. PERM-based Green Card sponsorship through the EB-2 or EB-3 category runs considerably longer, often 12 to 18 months before an I-140 petition is filed.
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