Customer Success Jobs at Commure with Visa Sponsorship
Commure hires Customer Success professionals to support healthcare technology clients, and the company has a consistent track record of sponsoring work visas for this function. If you're on OPT, TN, or H-1B status, Commure's CS roles are a realistic target.
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Get Access To All JobsAt Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
About The Role
We are hiring a Customer Success Manager to own the full post-sale lifecycle—from contract signature through onboarding, adoption, renewal, and expansion. This is not a traditional CSM role. You will operate as the owner of revenue retention and growth across your accounts. You are responsible for ensuring customers not only adopt Commure’s products, but realize measurable ROI and expand their usage over time. Our product sits directly in clinical workflows and integrates deeply with EHR systems. Success in this role requires a combination of operational rigor, technical fluency, and commercial instinct. You will work closely with Sales, Product, Engineering, and Operations to drive successful deployments and build repeatable systems that scale across customers. This full-time position requires 5 days on-site in our Mountain View or San Francisco, CA headquarters.
Own the Customer Lifecycle (Signature → Expansion)
- Lead customers from contract through onboarding, go-live, adoption, and renewal
- Drive successful implementations across complex healthcare organizations
- Ensure customers achieve measurable outcomes (time saved, improved documentation, workflow efficiency)
Drive Adoption & Usage
- Monitor and improve key metrics such as: Weekly active users (WAU), Seat utilization, Depth of product usage
- Identify gaps in adoption and implement targeted interventions
- Build internal champions and expand usage across teams
Build and Execute Expansion Strategy
- Identify expansion opportunities based on usage and business needs
- Drive upsell conversations tied to clear ROI and partner with Sales to close expansion deals
Develop Scalable Customer Success Systems
- Build frameworks for:
- Onboarding and go-live
- Customer health scoring
- QBRs and executive reporting
- Standardize best practices across accounts
Act as the Voice of the Customer
- Surface product gaps and workflow issues to Product and Engineering
- Help prioritize improvements based on customer impact
Operate with Data and Accountability
- Track and report on:
- Customer health
- Retention and expansion metrics
- Adoption trends
- Proactively manage at-risk accounts and drive recovery plans
Navigate Complex Stakeholders
- Work across clinicians, operations teams, and executives (including CFOs and COOs)
- Communicate value clearly to both end users and economic buyers
- Lead QBRs and executive-level conversations
What You Have
- 3+ years of experience in Customer Success, Account Management, or a similar role in SaaS
- Experience managing mid-market or enterprise accounts with complex stakeholders
- Strong understanding of post-sale lifecycle (onboarding → adoption → renewal → expansion)
- Proven ability to drive retention and expansion, not just maintain relationships
- Comfort working with data and metrics to diagnose issues and drive decisions
- Ability to understand and explain technical products and workflows
- Excellent communication skills, including executive-level conversations
- High ownership mindset—you take responsibility for outcomes, not just activity
This Role Is For Someone Who
- Thinks in systems and processes, not one-off fixes
- Is comfortable operating in ambiguity and building from 0 → 1
- Balances technical depth with commercial awareness
- Pushes for outcomes and accountability (internally and externally)
- Can quickly diagnose why a customer is not successful and take action
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
Compensation Range: $60K - $80K
At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
About The Role
We are hiring a Customer Success Manager to own the full post-sale lifecycle—from contract signature through onboarding, adoption, renewal, and expansion. This is not a traditional CSM role. You will operate as the owner of revenue retention and growth across your accounts. You are responsible for ensuring customers not only adopt Commure’s products, but realize measurable ROI and expand their usage over time. Our product sits directly in clinical workflows and integrates deeply with EHR systems. Success in this role requires a combination of operational rigor, technical fluency, and commercial instinct. You will work closely with Sales, Product, Engineering, and Operations to drive successful deployments and build repeatable systems that scale across customers. This full-time position requires 5 days on-site in our Mountain View or San Francisco, CA headquarters.
Own the Customer Lifecycle (Signature → Expansion)
- Lead customers from contract through onboarding, go-live, adoption, and renewal
- Drive successful implementations across complex healthcare organizations
- Ensure customers achieve measurable outcomes (time saved, improved documentation, workflow efficiency)
Drive Adoption & Usage
- Monitor and improve key metrics such as: Weekly active users (WAU), Seat utilization, Depth of product usage
- Identify gaps in adoption and implement targeted interventions
- Build internal champions and expand usage across teams
Build and Execute Expansion Strategy
- Identify expansion opportunities based on usage and business needs
- Drive upsell conversations tied to clear ROI and partner with Sales to close expansion deals
Develop Scalable Customer Success Systems
- Build frameworks for:
- Onboarding and go-live
- Customer health scoring
- QBRs and executive reporting
- Standardize best practices across accounts
Act as the Voice of the Customer
- Surface product gaps and workflow issues to Product and Engineering
- Help prioritize improvements based on customer impact
Operate with Data and Accountability
- Track and report on:
- Customer health
- Retention and expansion metrics
- Adoption trends
- Proactively manage at-risk accounts and drive recovery plans
Navigate Complex Stakeholders
- Work across clinicians, operations teams, and executives (including CFOs and COOs)
- Communicate value clearly to both end users and economic buyers
- Lead QBRs and executive-level conversations
What You Have
- 3+ years of experience in Customer Success, Account Management, or a similar role in SaaS
- Experience managing mid-market or enterprise accounts with complex stakeholders
- Strong understanding of post-sale lifecycle (onboarding → adoption → renewal → expansion)
- Proven ability to drive retention and expansion, not just maintain relationships
- Comfort working with data and metrics to diagnose issues and drive decisions
- Ability to understand and explain technical products and workflows
- Excellent communication skills, including executive-level conversations
- High ownership mindset—you take responsibility for outcomes, not just activity
This Role Is For Someone Who
- Thinks in systems and processes, not one-off fixes
- Is comfortable operating in ambiguity and building from 0 → 1
- Balances technical depth with commercial awareness
- Pushes for outcomes and accountability (internally and externally)
- Can quickly diagnose why a customer is not successful and take action
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
Compensation Range: $60K - $80K
See all 42+ Customer Success at Commure jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Commure roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Commure Jobs
Align your background to healthcare workflows
Commure's Customer Success roles center on clinical and administrative software adoption. Before applying, frame your experience around onboarding enterprise clients, driving product utilization, or supporting complex implementations rather than general account management.
Request H-1B sponsorship clarity early in negotiations
Customer Success roles often sit outside traditional engineering hiring tracks. Ask the recruiter directly whether the specific CS role is included in the company's H-1B filing cycle and what the expected petition timeline looks like relative to your start date.
Prepare a specialty occupation case for your CS role
USCIS scrutinizes H-1B petitions for Customer Success positions more heavily than engineering roles. Document how your position requires a specific bachelor's degree field, such as health informatics or computer science, not just general business or communication experience.
Use Migrate Mate to filter open Customer Success roles at Commure
Commure posts CS roles across implementation, onboarding, and strategic account functions. Use Migrate Mate to surface current openings filtered by visa sponsorship so you're targeting active requisitions that already include sponsorship consideration.
Understand TN status limits for long-term CS career planning
Canadian and Mexican nationals can enter on TN status for qualifying roles, but TN classification doesn't build toward a Green Card. If Commure is a long-term target, ask whether the company supports parallel EB-2 or EB-3 PERM filings for CS employees.
Customer Success at Commure jobs are hiring across the US. Find yours.
Find Customer Success at Commure JobsFrequently Asked Questions
Does Commure sponsor H-1B visas for Customer Success?
Yes, Commure sponsors H-1B visas for Customer Success roles. Because CS positions aren't always classified as specialty occupations by default, your petition will need to demonstrate that the role requires a specific degree in a field like health informatics, computer science, or a related discipline. Work with your employer's immigration counsel to build that case before USCIS filing.
How do I apply for Customer Success jobs at Commure?
You can browse and apply for Customer Success openings at Commure directly through Migrate Mate, which filters roles by visa sponsorship eligibility. Commure typically hires for implementation, onboarding, and strategic account functions within its Customer Success org. Tailor your application to show experience with enterprise software adoption or healthcare technology clients, as those are the contexts most relevant to this team.
Which visa types does Commure commonly sponsor for Customer Success roles?
Commure sponsors H-1B, TN, F-1 OPT, and F-1 CPT for Customer Success positions, and also supports EB-2 and EB-3 immigrant visa pathways for longer-term employees. F-1 candidates working toward a STEM OPT extension should confirm their degree field qualifies and that the role is registered with E-Verify, which Commure participates in.
What qualifications does Commure expect for Customer Success roles?
Commure's Customer Success positions typically require experience managing enterprise software implementations or client onboarding, particularly in healthcare or health-tech environments. Familiarity with clinical workflows, EHR systems, or health data platforms is a meaningful differentiator. For H-1B sponsorship purposes, a bachelor's degree in a directly related field strengthens the specialty occupation classification that USCIS requires.
How do I plan my timeline if I need H-1B sponsorship to work at Commure?
The H-1B cap lottery opens in March each year, with an October 1 start date for approved petitions. If you're currently on F-1 OPT, confirm how much authorized time you have remaining and whether a STEM extension bridges the gap. Raise sponsorship needs with Commure's recruiter early so the company's immigration team has enough lead time to prepare your petition before the registration window opens.
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