Trend Micro Inc. E-3 Visa Sponsorship Jobs USA
Trend Micro sponsors E-3 visas for Australian professionals in cybersecurity, software engineering, and threat intelligence roles. While not among the highest-volume E-3 sponsors in the technology sector, the company has an established H-1B visa program that signals familiarity with work visa processes for skilled technical hires.
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Get Access To All JobsINTRODUCTION
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world.
ABOUT THE ROLE
We are seeking a dynamic Retention Sales Manager fluent in English and Spanish to join our team at TrendAI. This role focuses on managing our existing customer base while driving two critical outcomes: protecting Gross Revenue Retention (GRR) and accelerating Vision One platform modernization. You'll combine customer expertise with sales acumen to lead modernization conversations, transitioning customers from end-of-life solutions to our Vision One platform. We need someone with strong business instincts who can identify migration opportunities, articulate platform value, and execute strategic initiatives that protect and expand Annual Recurring Revenue (ARR).
JOB SUMMARY:
The Retention Manager will manage our existing customer install base to protect Gross Revenue Retention (GRR) while accelerating Vision One platform adoption. This role ensures customers maximize value from current solutions and successfully modernize from legacy products, driving Annual Recurring Revenue (ARR) growth through proactive engagement and strategic account management. Responsibilities include managing escalations, achieving retention targets, and executing cross-functional collaboration with account teams and channel partners to deliver seamless customer experiences that enhance loyalty and expand revenue opportunities.
KEY RESPONSIBILITIES FOR A RETENTION MANAGER
Customer Value Management:
- Focus on the existing Customer Install base to ensure they are deriving maximum value from the solutions.
- Proactively manage and resolve any escalations to maintain high Customer satisfaction.
Platform Value Realization:
- Ensure customers derive maximum value from Vision One platform capabilities through consultative engagement.
- Identify and activate underutilized Vision One modules to increase platform stickiness and retention rates.
Strategic Platform Modernization:
- Drive proactive modernization conversations with existing customers to migrate from legacy/end-of-life solutions to Vision One platform.
- Leverage customer deployment data and usage analytics to identify optimal migration opportunities and timing.
- Utilize Vision One credit consumption modelling to present compelling business cases for platform adoption.
Gross Revenue Retention (GRR) Vigilance:
- Maintain laser focus on protecting and growing GRR through proactive risk identification and mitigation.
- Monitor early warning indicators of customer churn risk and implement immediate intervention strategies.
- Achieve regional GRR targets through systematic retention planning and execution.
- Develop and execute customer success plans that directly tie to GRR protection objectives.
- Collaborate with Customer Success and Account Management teams to ensure seamless retention workflows.
- Collaborate with the account team to review Customers due for renewal and address Customers at risk of churn.
Proactive Customer Engagement:
- Leverage existing deployment data to engage proactively with Customers.
- Aim to retain and grow Annual Recurring Revenue (ARR) by addressing Customers’ needs and opportunities and any pain points.
Quotation and Pipeline Management:
- Issue quotations in a timely manner to support sales processes. Proceeding customer Modernisation conversations.
- Manage the sales pipeline effectively to ensure consistent and predictable revenue flow.
Revenue Planning and Forecasting:
- Complete accurate revenue planning and forecasting to inform strategic decisions.
- Ensure forecasts are timely and reflect the current market and customer status.
Channel Engagement:
- Engage with Channel teams to scale retention efforts through channel partnerships.
- Collaborate with channel partners to enhance retention motions and expand Customer reach.
KPI Reporting and Market Analysis:
- Report on key performance indicators (KPIs) to track progress and identify areas for improvement.
- Analyse market opportunities and challenges to inform retention strategies and business decisions.
- Number of customers successfully migrated to Vision One platform quarterly.
- Vision One credit consumption growth across customer base.
IT Skills and Migrations:
- Demonstrate strong IT skills, particularly in managing migrations of existing Customers to our platform and Vision One.
- Ensure seamless transitions and integrations to enhance Customer experience and satisfaction.
By focusing on these key responsibilities, the Retention Manager will play a crucial role in maintaining and growing our Customer Install base, ensuring long-term satisfaction and loyalty.
YOU ARE:
- Strong in communication and negotiation skills, confidently taking ownership of your territory.
- Empathetic, with a positive attitude and a desire to help our customer reach their goals.
- Effective in managing your time and successfully managing your pipeline, as well as accurately forecasting revenue using our CRM tools.
- Capability to work within our high-energy sales team environment and a desire to work collaboratively within the team for broader success.
- Interested in Cyber Security.
YOU HAVE:
- Experience in sales, ideally within a channel environment in the software or technology industries.
- Strong organizational and time management skills.
- Positive and professional communication skills, as well as excellent presentation skills.
- A college/university degree or equivalent work experience.
- Fluency in English & Spanish, French would be beneficial but not a requirement.
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.
INTRODUCTION
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world.
ABOUT THE ROLE
We are seeking a dynamic Retention Sales Manager fluent in English and Spanish to join our team at TrendAI. This role focuses on managing our existing customer base while driving two critical outcomes: protecting Gross Revenue Retention (GRR) and accelerating Vision One platform modernization. You'll combine customer expertise with sales acumen to lead modernization conversations, transitioning customers from end-of-life solutions to our Vision One platform. We need someone with strong business instincts who can identify migration opportunities, articulate platform value, and execute strategic initiatives that protect and expand Annual Recurring Revenue (ARR).
JOB SUMMARY:
The Retention Manager will manage our existing customer install base to protect Gross Revenue Retention (GRR) while accelerating Vision One platform adoption. This role ensures customers maximize value from current solutions and successfully modernize from legacy products, driving Annual Recurring Revenue (ARR) growth through proactive engagement and strategic account management. Responsibilities include managing escalations, achieving retention targets, and executing cross-functional collaboration with account teams and channel partners to deliver seamless customer experiences that enhance loyalty and expand revenue opportunities.
KEY RESPONSIBILITIES FOR A RETENTION MANAGER
Customer Value Management:
- Focus on the existing Customer Install base to ensure they are deriving maximum value from the solutions.
- Proactively manage and resolve any escalations to maintain high Customer satisfaction.
Platform Value Realization:
- Ensure customers derive maximum value from Vision One platform capabilities through consultative engagement.
- Identify and activate underutilized Vision One modules to increase platform stickiness and retention rates.
Strategic Platform Modernization:
- Drive proactive modernization conversations with existing customers to migrate from legacy/end-of-life solutions to Vision One platform.
- Leverage customer deployment data and usage analytics to identify optimal migration opportunities and timing.
- Utilize Vision One credit consumption modelling to present compelling business cases for platform adoption.
Gross Revenue Retention (GRR) Vigilance:
- Maintain laser focus on protecting and growing GRR through proactive risk identification and mitigation.
- Monitor early warning indicators of customer churn risk and implement immediate intervention strategies.
- Achieve regional GRR targets through systematic retention planning and execution.
- Develop and execute customer success plans that directly tie to GRR protection objectives.
- Collaborate with Customer Success and Account Management teams to ensure seamless retention workflows.
- Collaborate with the account team to review Customers due for renewal and address Customers at risk of churn.
Proactive Customer Engagement:
- Leverage existing deployment data to engage proactively with Customers.
- Aim to retain and grow Annual Recurring Revenue (ARR) by addressing Customers’ needs and opportunities and any pain points.
Quotation and Pipeline Management:
- Issue quotations in a timely manner to support sales processes. Proceeding customer Modernisation conversations.
- Manage the sales pipeline effectively to ensure consistent and predictable revenue flow.
Revenue Planning and Forecasting:
- Complete accurate revenue planning and forecasting to inform strategic decisions.
- Ensure forecasts are timely and reflect the current market and customer status.
Channel Engagement:
- Engage with Channel teams to scale retention efforts through channel partnerships.
- Collaborate with channel partners to enhance retention motions and expand Customer reach.
KPI Reporting and Market Analysis:
- Report on key performance indicators (KPIs) to track progress and identify areas for improvement.
- Analyse market opportunities and challenges to inform retention strategies and business decisions.
- Number of customers successfully migrated to Vision One platform quarterly.
- Vision One credit consumption growth across customer base.
IT Skills and Migrations:
- Demonstrate strong IT skills, particularly in managing migrations of existing Customers to our platform and Vision One.
- Ensure seamless transitions and integrations to enhance Customer experience and satisfaction.
By focusing on these key responsibilities, the Retention Manager will play a crucial role in maintaining and growing our Customer Install base, ensuring long-term satisfaction and loyalty.
YOU ARE:
- Strong in communication and negotiation skills, confidently taking ownership of your territory.
- Empathetic, with a positive attitude and a desire to help our customer reach their goals.
- Effective in managing your time and successfully managing your pipeline, as well as accurately forecasting revenue using our CRM tools.
- Capability to work within our high-energy sales team environment and a desire to work collaboratively within the team for broader success.
- Interested in Cyber Security.
YOU HAVE:
- Experience in sales, ideally within a channel environment in the software or technology industries.
- Strong organizational and time management skills.
- Positive and professional communication skills, as well as excellent presentation skills.
- A college/university degree or equivalent work experience.
- Fluency in English & Spanish, French would be beneficial but not a requirement.
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.
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Get Access To All JobsTips for Finding Trend Micro Inc. E-3 Visa Sponsorship Jobs USA
Align your degree to cybersecurity roles
Trend Micro's E-3 filings cluster around technical roles requiring a directly related degree field. Map your qualification to a specific job code using O*NET before applying, so you can confirm your degree satisfies the specialty occupation requirement for that exact role.
Target threat intelligence and engineering teams
Trend Micro's core product lines in endpoint protection, cloud security, and threat research are where E-3 sponsorship is most likely to arise. Tailor your application materials to these divisions rather than general technology roles to improve your fit signal.
Verify the LCA before accepting an offer
Before signing anything, ask your Trend Micro recruiter to confirm the Labor Condition Application has been filed with DOL. The LCA must be certified before your visa appointment, and understanding this step prevents surprises late in the process.
Check prevailing wage against your offer
Use the OFLC Wage Search to look up the prevailing wage for your job title in the location where Trend Micro wants you to work. Your offered salary must meet or exceed that figure, or the LCA won't be certified and the E-3 visa can't proceed.
Use Migrate Mate to confirm E-3 eligibility early
Before you reach the offer stage with Trend Micro, run your role and credentials through Migrate Mate to confirm your position qualifies as a specialty occupation. Catching eligibility gaps before the offer letter saves time for both you and the employer.
Prepare for consular processing without an I-129
Unlike H-1B, the E-3 doesn't require USCIS to approve a petition before your interview. You apply directly at the U.S. consulate in Australia with the certified LCA and your supporting documents, so coordinating the consulate appointment timeline with Trend Micro's HR team is essential.
Trend Micro Inc. E-3 Visa Sponsorship: Frequently Asked Questions
Does Trend Micro sponsor E-3 visas?
Yes, Trend Micro sponsors E-3 visas for qualifying Australian professionals. The company's established immigration infrastructure from its H-1B program means its HR and legal teams are familiar with employer-sponsored work visa processes. E-3 sponsorship is most common in technical roles tied to Trend Micro's cybersecurity and software engineering functions.
Which roles at Trend Micro are most likely to receive E-3 sponsorship?
E-3 sponsorship at Trend Micro is concentrated in roles that require a directly related degree in fields like computer science, information security, or software engineering. Positions in threat intelligence, cloud security, endpoint protection development, and security research are the most consistent fit, since those roles satisfy the specialty occupation definition that the E-3 requires.
How do I start the E-3 application process at Trend Micro?
After Trend Micro extends an offer, the company's immigration team or outside counsel files the Labor Condition Application with DOL. Once certified, you use that LCA along with your offer letter, educational credentials, and DS-160 form to apply at the U.S. consulate in Australia. USCIS is not involved in the E-3 process the way it is for H-1B.
How long does E-3 sponsorship at Trend Micro typically take?
The DOL certifies an LCA within seven business days in most cases. Consulate appointment wait times in Australia vary by location and season but often run two to six weeks. From signed offer letter to visa stamp, most applicants complete the process in four to eight weeks, though consulate backlogs can extend that window.
How do I find E-3 jobs at Trend Micro as an Australian applicant?
Search Trend Micro's careers page filtering for roles that match your degree field in cybersecurity or software engineering. Migrate Mate also surfaces Trend Micro E-3 opportunities filtered by DOL Labor Condition Application data, so you can see which job categories the company has sponsored before and target your application accordingly.
What is the prevailing wage for E-3 sponsorship at Trend Micro?
E-3 employers must pay at least the prevailing wage, determined when they file a Labor Condition Application with the Department of Labor. The rate is based on the role, location, and experience level, ensuring Australian hires are paid comparably to U.S. workers in the same position. You can look up prevailing wage rates for any occupation and location using the DOL's OFLC Wage Search tool.